CloudApp

CloudApp

4.5 / 5 62 reviews

Who Uses This Software?

CloudApp serves world-class teams in customer support, sales, marketing, product, and web development. CloudApp is the industry leader in Visual Communication where speed and clarity are essential.


Average Ratings

62 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Pricing Details
    Per individual, Per Month On Annual PRO Plan - $10 When Monthly
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CloudApp
  • www.getcloudapp.com/
  • Founded 2010
  • United States

About CloudApp

CloudApp alleviates the frustration and misunderstandings of text-based communication through its enterprise-level, intelligent visual messaging platform, enabling teams to work faster and smarter, and empowering businesses with accelerated productivity. CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Capture, get and instant link, and share. Our customers work at the Speed of Sight in Customer Support, Product Development, Design, Sales and Marketing.


CloudApp Features

  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

CloudApp Reviews Recently Reviewed!


Capterra-loader

Used to be cool. Now I forgot it exists.

Jun 12, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: This app is awesome because it is so dang easy and convenient and flexible to share stuff. It's actually a pioneer in many of those aspects.

Cons: They pivoted and changed their model without adding a lot to it. It's not worth it for me to pay for this to send funny things to my friends. And I have other options I already pay for for business uses.

Cloudapp is a super-flexible way to take and annotate screenshots, create gifs, and record videos.

Jun 05, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: CloudApp does just about everything I've wanted it to do - I rarely think of an additional feature without finding it already in the software.

Cons: I've had numerous issues with the software in the past - random crashes, skyrocketing RAM usage that slows my computer to a crawl. Most recently, GIFs have been killing my internet connection for about 2 minutes while they upload. A fresh computer with an SSD and newest gen i5 processor improved my experience significantly, but using an older machine may turn using CloudApp into a headache.

Overall: Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.

Capterra-loader

After Trying All Others, This Is the Best

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used SO many screen capture apps and this is the best among all the free ones I have tried. It annotates easily and even allows me to move arrows around as well as text. It captures easily with a hotkey. It captures video easily and uses a microphone to record along with the screencapture. It stores my captures for later retrieval and sharing. I struggle to think of something it can't do well!

Cons: It would be nice to more easily delete screen captures but to me that is this app's biggest failing, so it's pretty good!!

Overall: Capturing images and annotating them and sharing them are my biggest uses. I find that this app does it with ease considering what I can do with these images. I was using another app but kept getting bogged down in with the functionality not being where I wanted it to be but CloudApp does what I want and does it the way I want.

Capterra-loader

One of the best LTDs I've ever purchased. Great value and functionality.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As a tech enthusiast, CloudApp isn't the most exciting deal I've purchased, but it's actually by far one of the most useful ones. I'm impressed with how intuitive and useful this app is! It's reliable, user-friendly and has really streamlined my workflow.

Cons: I wish video uploads went by more quickly. It does seem to be a bit slower than other apps that do similar things, but this is only periodically, and overall, it's still a fantastic app that's been of great value to my business.

Overall: CloudApp is incredibly useful, user friendly and has become one of my favorite business and productivity apps.

Great ScreenCasting / ScreenSharing app that has a potential to become extremely usefull

May 21, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great range of functionality and possibilities. CloudApp is a tool for screenshots, video sharing and collecting various kinds of data out o¿ your desktop. Also, it has integrated a lot of sharing options to make work with it comfortable. UI is also great, there has been done a lot of work there (maybe to much) but in general the app is very interesting and promising.

Cons: *Rather slow and needs some extra CPU resources This app almost killed my computer while using it with other power tools. Great functionality comes with great issues and sometimes it can be just unbearable. If you have a great commuter with a lot of spare RAM - go for it and see all the benefits. Otherwise - define your needs and stick to something easier to work with.

The easiest software for screencapture and sharing, and screenshots.

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how simple this is to create a quick screenshare video with a mic voiceover. It's very smooth and streamlined and has simple embed codes. No need to upload videos to YouTube or Vimeo for new clients!

Cons: The software takes a little time to get used to before you fully understand what it's capable of. Possibly a better tutorial would help but maybe I just wasn't paying enough attention!

Overall: Easy creation and sharing for all forms of content. This is a great tool for creating SEO video audits and embedding on my site, speeds up the process without clogging up my hard drive.

CloudApp is my go to app for explaining anything with just an image or video to clients & employees

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lost of options with the mac app. I just click on the option I want and the select the section of the screen I want to screen shot, make a gift and/or record a video of the screen and front camera.
Simple way to share your videos and screenshots with the ability to use custom links and branded URL.
love the ability of make comments and get insights/reports on the videos and images
Annotations are also a great feature to highlight something and make sure your massage is clear

Cons: I often find myself rebooting the app on my macbook pro computer because it crashes, so I have to use the web/browser version of cloudapp once that happens.

Easy way to take screenshots and record movies

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use interface
Configurable keyboard shortcuts
It's so convenient. Just press button combinations, select the are for screenshot and you're done. The link to the photo will be automatically copied to your clipboard.

Cons: I'd like CloudApp to have a version for Linux.
Chrome extension is sub par - I can't record videos with it. The only option is a screenshot or a region or entire window.

Capterra-loader

CloudApp is a very good application to make GIF'S and screenshots of excellent quality in the cloud

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This application offers quick screen captures, creation of GIF, screen recording in the cloud, a business-level application and easy to use

Cons: should add new and better filters, to make better creations for companies and thus do innovative work

Overall: you can do innovative and fast jobs and the best thing is that you can save them in the cloud

Capterra-loader

CloudApp is a must for those in customer support.

Apr 22, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CloudApp is essentially a glorified screen capture/recorder combined with Dropbox. It's nice to have if you do screen captures once in a while, but it's invaluable if you're doing customer support.

Cons: There's no way to numerically set the dimension, a must when you want to capture certain area multiple times (e.g. preparing how-tos). Also, the website is a bit slow to load.

Overall: Convenience. It's nice to have if the price is right.

Capterra-loader

This powerful screen capture and recording program has a new home on my desktop.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm a former Snagit user that recently picked up CloudApp on an Appsumo deal. I'm glad I did, because this software has essentially replaced Snagit and helped me communicate ideas quickly with everyone including clients, customers, family and friends.

The software sits in your system tray and allows 1 click recording or capturing of GIFs, video or screen. And once the capture is taken, it automatically uploads it and copies the link to your clipboard.

Other helpful features include...

Analytics
Link shortening
Annotations
Search feature (priceless)
Comments (can be disabled)
Sync

If you need a quick way to record screens and share them, this is it.

Cons: I don't have any cons to list on this one. Everything from the UI to the features are well designed and operate properly.

Amazing video/screenshot tool

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's super easy to use, has almost every feature I look for in a tool like this, and was really reasonably priced for my team. Disclaimer: I got this software at a big discount through a special promo. I'm not actually sure what the full price is.

Cons: Some of the more advanced features are a little difficult to figure out but a quick look at the knowledgebase is all you need

I use it all the time on our office to share screenshot and ideas

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: easy install
mac compatible
keyboard short cuts
screenshots annotations
gifs
HD video with front face cam support
asana integration

Cons: fewer integrations
buggy mac app
can get expensive over time when adding team members
crashes on mac often

Capterra-loader

The quickest way to show someone what you're talking about

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's so much easier to tell people with pictures/gifs/videos. I've used this to show people the bugs I'm finding on sites. You can even annotate gifs. How cool is that? Gone are the days of reporting bugs with words.

Cons: It's simple to use, but not as simple as it could be. Annotation is not that straightforward. You have to dig deeper into another menu/screen for it to be apparent that you can annotate a picture or gif.

Overall: It's easier to share what I'm talking about, and it saves so much time.

CloudApp has been an amazing experience and I love the ease of use!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, auto uploaded and links are automatically copied to clipboard for easy sharing, HD video recording and GIFs.

Cons: Occasionally there were connectivity issues but it's been very stable and solid since that happened. I strongly recommend CloudApp.

An essential tool that speeds up productivity in the easiest way possible - a perfect combination

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and utility, mixed with the time-saving logic-steps are what makes this tool so exceptional.

Simplicity; using simple (or user-defined) shortcut keys to capture parts of a screen as an image or video.

Simplicity; dragging any file onto a system tray icon to have it uploaded to CloudApp storage.

Simplicity; after a file has been uploaded, simply paste the auto selected link wherever you want to share it.

Utility; screenshotting, screen recording, file storage, file sharing, annotation, commenting; it's all there!

Logic-steps; auto upload and copy link to clipboard, auto-open into desktop annotation; these kinds of time-savers are well thought out, seamless and really help my workflow.

Cons: It'd tough to find anything but if I HAD to it'd be that, at least in previous versions of the desktop app, it was buggy; the auto-open for annotations didn't always work. That seems to have been resolved now though!

Overall: It saves me a lot of time, making me much more productive.

Very useful for my customer support

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The annotate and drag and drop in a mail option is very useful to explain something to a client when needed. I also love the video feature for my tutorials.

Cons: There are no delete files in bulk option, would be useful to clean up space when you fill a bit messy.

Overall: I have 3 tools in one : video making / editing / screenshot.

Best Screenshot and Desktop Recording Tool

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is quick and easy to use with lots of great features like annotate, share with a link, or share the original file. It has great shortcut keys that you can reprogram if you happen to have a competing app with built-in sharing to lots of other collaboration services like Slack and Trello.

Cons: There is not much that I don't love about this software. It runs silently in the background and never asks me to give it a review.

Overall: Quick and easy screensharing.

CloudApp is great for easy screenshots or taking a video of your computer.

Mar 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to take a screenshot - and that you can select the size of said screenshot. It's also nice to edit the image captured and copy the content into a message. The speed is also a plus!

Creating videos is also fairly easy and I love that after the video uploads I receive an alert with the link to the video already ready to go.

Cons: I've used CloudApp on both a Mac and a PC. CloudApp appears to be more sluggish for use with PCs and edited images are trickier to save. Far less issue with this using the Mac.

Occasionally, the image or video I've made fails to load, which can be extremely frustrating as I need to start over.

Great for sharing videos and images

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that I'm able to share larger files, videos, and pictures easily. Very user-friendly, and very affordable.

Works Great For My Remote Team!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In my remote team we have different "roles" and CloudApp helps us explain something very easy with a visual/capture!. It saves a lot of time!

Capterra-loader

Excellent Image, Animated Gif, and Video Tool

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Cloudapp because it consolidates screenshotting, Gif creation, and video creation. I don't have to run three separate programs to get these three tasks done. It's all in one place.

Cons: I like everything about CloudApp, but I wish it had more webinar recording features, maybe a more developed video creation tool.

Overall: 1. Cloudapp takes all of the screencap tasks that a support agent needs to do every day, and puts these tasks in one application. (instead of using Giphy or inbuild screencapping)
2. Saves time!
3. Once a screencap is made, the pointer tools look professional and are easy to use. They make my screencaps look a lot better and more clear.

Love CloudApp

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CloudApp is a life-saver as I work in customer support. We use it everyday to give our users visuals. It's extremely easy to use!

Cons: There really isn't anything I don't like about CloudApp. The only thing I can think of is that I'd like to be able to edit the name of the clip in the pop-up window.

Capterra-loader

Cloudapp is amazing for communication between engineers, designers, and pms.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how fast everything gets generated and how easy it is to use. I work on the frontend team at my company, and I'm always sending videos and gifs to our designer for product review, as well as to our PM when filing issues. It's incredibly helpful to be able to take a quick video to show navigation flow, testing results, and edge cases, and it's way easier to have a visual than it is to explain things in technical terms. It's also wicked useful for remote work-- holiday season has made things kind of funky with everyone working from home, but I don't feel like I've lost on communication this time of year thanks to Cloudapp.

Cons: There are times I wish I could annotate or crop videos. I will say though, Cloudapp has been great about steadily adding features, so I'm not too worried/it's not even a pressing issue haha.

Overall: Better teamwork/communication overall, especially for front-end development work. Also more flexibility for remote work (working from home for sickness/weather/holiday season).

Great app the support is impossible to deal with

Dec 18, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The application is great. Works great with MAC and PC. It's lacking a few features like Chrome Browser plug-in.

Cons: The support is impossible to deal with extremely slow with the response and forget about trying to get the support on a live meeting. Even though the company is trying to improve communication with customers, they are not doing such a great job themselves. So who needs a great product with a poor support?

Capterra-loader

Very useful for Product Managers and Sales

Dec 15, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cloudapp is very easy to use and it helps in Screenshot Video and GIF creation. The output can then be shared in one click and we have the possibility to customize our links !!! With Trello integration, it is a must have for Product Managers

Cons: Lot of crashes and instability in version 4.2.3, hopefully new version 4.2.10 is out. It would be great if screeshot can detect page blocks like Clipular or the new Firefox tool.

Overall: Enrich my communications, emails and presentation with screenshots and GIFs.

Ve

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is useful and easy to use. I use it daily in my work to share screen captures with my team and attach any required evidence to our service tickets.

I like that the app uploads the files to the cloud automatically and almost instantaneously, also generates a short link ready to share.

Cons: You can not copy the files to the operating system clipboard so you can paste them into another app.

Overall: Share instantly.

Excellent screenshot / gif creator.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So easy to use. I love the annotation feature, as well as the ability to create gifs. Perfect for quick "how-to's" and visually explaining things.

Cons: Not much not to like. It'd be cool to be able to adjust the speed of a gif once it has been created.

Overall: Super-efficient when sharing information. I create gifs and screenshots to share with my team multiple times a week. You can also annotate gifs, and it is SUPER-easy.

Simple and Easy to use App that I was searching for it

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: with some clicks and you are done...very easy to use

Cons: need to paste image or gif without downloading it from the cloud
need to add markup over gif like text box will do great

Great app

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Love the shortcuts. I really do like the app. It makes my life easier, and I use it all the time!!!

Capterra-loader

Can't organise a training, onboarding or explanation without CloudApp !

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, shortcuts easy to remember, possibility to edit GIF and PNG. I use the drag and drop feature in mail, slack, notes (SLITE), Google docs, etc.

Cons: A lot of features I don't use yet, perhaps a bit to much to begin with ! You really need to get on the settings before using it or you may have too much information.

Overall: I work, review and train faster !

love it step by step

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: using CloudApp is super easy and intuitive - we track and document processes to share them - which allows us to build animated manuals with a breathe

Overall: faster onboarding and lower support cost - lower churn and better recommendation rates for new and existing customers. the main burden so far was to re-arrange the workflow on our end - but that´s the same with any new software that´s joining the stack

very straight forward and intuitive

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and ability to annotate and link so can send on easily and speed up workflow. Really helpful in our design projects

Overall: made workflow easier and more efficient

Very efficient

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The seamless sharing capabilities with my fellow team members. Being able to make videos and gif easily. Being able to comment and make annotations on screenshots. This is super beneficial and collaborative.

Cons: If it's not amongst my co-workers, then if I share a screen capture, it has my company name in the share link which might seem a little strange to other peopel.

Quick and easy

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the functionality this application provides with utilizing the system's screenshots instead of deleting them from your local system.

Cons: I'm worried about how much worse it'll get once the paid trial ends. I also feel that using your OS' naming scheme in the URL provided for the upload makes the links too long and ugly.

Overall, a great app that has come a long ways

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I used CloudApp years ago, and switched to another service, but I'm happy that I came back. The configuration options are good, it's cross-platform, and never has server connection problems like the last service I used.

Cons: I have contacted customer support a couple times and never heard back. I know they are actively working on the product, so there is support in that regard, but personal inquiries don't seem to get addressed.

Overall: It's great for screencaptures.

Great app but feels slow and also seems to slow down my operating system.

Dec 03, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very convenient and useful app that reduces the number of steps needed in my workflow and makes my daily work tasks more efficient.

Cons: Very slow and also seems to slow down my operating system. I also can't seem to drag and drop my files directly into the app and have to use the "Upload from computer" button which slows me down.

Overall: Improved efficiency

Capterra-loader

This has quickly become one of my favorite apps

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly simple to use and extremely fast. It does a great job with screen recording and screenshots, but we have found it to also be an excellent way to share design proofs with our clients. Just drop any large file over the icon in the Mac toolbar and it will automatically copy a sharing link to your clipboard - even if the file hasn't finished uploading. By the time you write up an email and send it, the file is uploaded and the sharing page is active. It is MUCH faster than using Dropbox, Google Drive, or any of the other tools we've used for sharing files. The sharing page is really nice, too. It has a simple feature for our clients to leave comments or annotate the files we've shared. We love this app. It's a huge time saver.

Cons: They have some nice integrations with Trello and Slack, but those aren't tools that we use. Hopefully, they'll add other integrations at some point.

Forget about talking! Now it's about showing!

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This app right here, is a game changer! I can create gifs to give to clients to explain onboarding process! Can also create screen share videos and annotate them for clients!

Cons: The thing I like least is.. there are UX bugs that could be fixed but they're minor things! Which I'm sure with time will get better!

Overall: Time saver and easy to explain things to clients!

Gone from not knowing about this to using it daily

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Firstly, this has made sharing images so incredibly easy for me. I've been using it to share examples from my screen on Whatsapp, Messenger and in emails - the change from my old versions of either dropbox links or heading off to the desktop screen on my Mac is a thing of the past.

I love the annotate option, and the fact that it's so easy to do. I'm only just getting started with the video capture options so can't comment but it does the basics I've described so well.

Cons: The fact that the information about what it can do is a little difficult to find. It's a hugely feature rich product and all the things it can do is hidden away in a tiny square.

Haven't been able to use it and / or edit my projects, due to there is a bug in their system

Aug 22, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It seems like a very practical tool, to actively explain a procedure, in between an e-mail structure.

Cons: The editing tools, are not working quite correctly, just yet. I have also encountered the web page a little confusing (to eliminate or edit items). I might not been doing it right.

Overall: So far I have not been able to stablish this, I believe once the software is totally fixed, will be able to provide a wider feedback on the experience.

Using Cloudapp to create GIFs & show simple processes is easy as pie

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that is an one stop shop for several steps that it would normally take to put together a tutorial file or tool. I can create up to 1 minute explanations on video with annotations and even emojis... Plus, I don't have to worry about making the animation for the gif, hosting it or nothing else, I just copy the link and that gif is on my e-mail before I know it. Love the gifs.
I also can save any screengrab and it makes them searchable, which is very helpful as I'm normally one to screenshot things for later but then I never find them or remember what I saved. This tool just organized every loose thought for me.
The analytics have been particularly useful as well, to make sure when our users got their information and if they are following up or not.

Cons: Could use folders for even more organization. Plus, if I have to download all my files at once I would have to go one by one vs. having an option to just bulk download everything I have saved in CloudApp-That's a con for me, but it's not a big deal anyway.

Overall: Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for later. Makes my files searchable, that's a huge plus!

Amazing app that saves our dev team serious time.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Streamlines our Github workflows and release notes. Saves us time to share gifs and images on the UI team.

It is simple to use just wish there were more features

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Love the video sharing feature, some I cane email so this fixed my issue. great for passing along items for the entire team to work on.

Cons: I just wish that there were more features with this software. It would be awesome if I'm sharing something and someone on my team is editing it, the program would lock it.

Used to hold images to upload to an online marketing e-newsletter

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing ease of use. You can easily find the file you want as they provide small thumbnails. It just sits on your toolbar & you can grab stuff & upload stuff with one click. Easy :)

Overall: Easy to use to upload & retrieve files I need especially when using online based programs that need the image to have a url etc...

It's been awesome, never remembered how easy it could be to share content.

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the instant screenshot and how freaking fast it is to send something to my colleges through pasting the link in Slack.

Cons: I think that there should be a infinite replay feature for the videos, it's a lot easier to do animations and such if we had that feature.

Quick, easy, neat, I feel like a pro!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's quick to load and the fact that the link absorbs into the clipboard is SO easy and fast.

There are multiple ways to use it - downloads, webcam vids, screenshare vids with voice, GIFs of screen, images, annotations. Really - there are SO many ways to up your game in social and customer care by using CloudApp.

Cons: Small screenshots don't always come out readable without clicking on them and waiting to see what it is.

The head of the arrow in the Annotations is super huge and I often have to find workarounds when I'd really like to use it. It would be cool to shrink it width-wise along with length-wise.

I wish you could copy/paste annotation components (arrows that you've sized a certain way, text, etc.) Click on the element, ctrl+c, ctrl+v

I wish there was a solid box in annotations that you could add. There's an outline, but not a solid box or circle that I've discovered.

Overall: I can quickly get my thoughts across to customers and team members. It's simple and fast. I really couldn't go a day without it.

CloudApp is an essential part of my work, simple, easy and fast

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Super efficient
- Super convenient
- Great features such as the annotations
- Possibility to create smaller URL
- Slack integration
- Gif and now Videos

Cons: The annotation is great but can be improved:
--> give us the opportunity to maintain shift to draw a straight line
--> Add custom colors
--> Maintain shift to draw perfect square or circle

Overall: This help our design team to share visual feedbacks to our developers during the integration process, help us share design work together quickly etc.. It's become an essential tool in our workflow. <3

I use it many times a day

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so useful and easy to use, and allows me to communicate effectively with colleagues. I use it several times a day.

Overall: It makes it super easy to communicate visually with colleagues.

CloudApp streamlines many of our workflows and greatly increases our productivity.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Extremely simple to use, and customizable shortcuts make working with the app very seamless.

Cons: Hard to come up with anything...I've had a few issues with installing new updates of the product which has been a bit frustrating at times.

CloudApp saves me time and allows me to communicate much more effective. It's a game changer!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CloudApp has every feature I need as a customer support professional. I can share gifs, annoted images, and screencasts quickly and easily, which saves me time typing, and reduces confusion for the customers I email. Also, their customer support team is always very speedy, helpful, and responsive. I couldn't be happier! It's so valuable. It's hard to imagine doing customer support without it.

Cons: It would occasionally be handy to have the option to save a screenshot to my desktop instead of the cloud sometimes.

Overall: Time saving and clearer communication

Really easy to use, does exactly what I need!

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The repository of all my screen shots in the toolbar is really useful, much easier than having it in a folder. The annotations are handy too.

Cons: Would be nice if it was easier to paste content rather than the link with an easy key combo. However this is a small con.

Very pleasant so far

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My company uses it daily, and it's imposed in us to use all of it's features, as well as explaining to our clients how to do something with videos.

Cons: Sometimes the preview on slack is not instantaneous.
On windows, it lags my computer every time I make a screenshot or open the program.

Overall: The instant screenshots and videos are wonderful for communicating with my team and my clients. Just can't go without it.

Great, user-friendly app

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to take screenshots and send them directly to my coworkers in Slack via an auto-copied link. No more dragging from my desktop.

Cons: Sometimes I get tripped up on if I'm doing a standard screenshot vs a CloudApp one but it's a pretty easy learning curve.

Useful tool for combining cloud spaces

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Amongst other things, I use this app for combining cloud spaces. Multi platform support is good and Ive never had a problem with speed or stability.

Great for blogging

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive
Integrated

Overall: I use Cloud App to easily upload, store and share pictures to integrate in my blog posts. But also to share with co-workers.

Easy of use, great features for screenshots.

CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing

Vendor Response

by CloudApp on October 13, 2016

Romain, Thank you so much for the kind words and rating! I noticed you gave us a 8/10 for "Likelihood to Recommend," thank you. I'm curious to know how can we improve? Our goal is 10/10 and any help or insights you could share with us would be extremely helpful. My email is derek@cl.ly Thank you again for your kind words and rating. Best, Derek Vp of Marketing @ CloudApp

Big fan, love it!!

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team

Cons: 1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.

Overall: I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text.

Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier.

Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share.

Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!

Recommendations to other buyers: When we signed up we had to pay for a plan after a few weeks. While we pay for it now, if you're considering using it or not they just released a free version. You can give it a try personally and see how you like it.

Vendor Response

by CloudApp on August 29, 2016

Thank you Carl for your amazing review! It is greatly appreciated. Best, Derek Rey / CloudApp

All 28 people on my team use CloudApp! Screenshots & grabs are a 2nd language now.

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.

Overall: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick.

Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Long live the animated gif!

Github pull requests that make user-facing changes often include screen recordings that show before v. after. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance.

And last, our bug reports benefit tremendously from screen recordings. Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it.

No one on the team will ever go back. Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.

Vendor Response

by CloudApp on August 26, 2016

Hi Jeremy, This is Derek from CloudApp. I work with Julie. Thank you thank you thank you for this review! It is incredible and VERY appreciated! Thank you thank you thank you! Best, Derek VP of Marketing / CloudApp

Slick and indispensible

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Quickly became an indispensable part of my workflow. It's how i explain thing to people, communicate concepts, and suggest changes / edits to things. Just SO MUCH FASTER and more natural than anything else.

Vendor Response

by CloudApp on August 26, 2016

Thanks man! -DRey

Makes communication that much easier!

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick. Easy. Effective. Love the screencapture gif record.

Overall: As a designer, I use Cloudapp quite often to share screenshots with developers about issues, or updates that need to happen to what we're working on.

Vendor Response

by CloudApp on August 25, 2016

Thank you Weston! Much much appreciated review! :) and I believe I owe you an email! Coming.. - Derek Rey

Easy to use...and it's changed the way we do our support and sales.

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, high quality capturing, and really cool analytics on the files you upload.

Cons: Once in a great while, we'll have customers that get confused having to open a Cloudapp link. The good news is, the more they use it, the more comfortable they become with it. It's naturally like the evolution of a product.

Overall: We really like CloudApp. We needed a way to easily show our customers features of LeadIQ's, and CloudApp's screen shooting makes it really simple and easy.

We've been able to cut down our ticket times using their gif recorder. With it you can record actions inside our app, and just send a link to the customer to show them how to do something. This speeds up the back and forth.

Recommendations to other buyers: I think it's not bad for prospecting as well, but that's still kind of not what it was built for. If you want to help cut down support and sales questions, it's really helpful workflow wise.

Vendor Response

by CloudApp on August 25, 2016

Thank you Ryan! This is an awesome review... Greatly greatly appreciated! Best, Derek Rey / CloudApp

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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