# nCino’s Mortgage Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is nCino’s Mortgage Suite the right Mortgage solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169464/The-Nexus/reviews

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nCino’s Mortgage Suite

4.8 (126)

[View alternatives](https://www.capterra.com/p/169464/The-Nexus/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of nCino’s Mortgage Suite

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

PK

Purnambica K

ManagerManagement Consulting, 501 - 1,000 employeesUsed the software for: 6-12 months.

“It is advanced platform which meets all process requirements in transparent way on platform and there is no scope of fraud at all.“

June 28, 2022

SM

Sheila M

Vice President Mason Inverstments, LLCInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“It seems to lag sometimes and that may be due to my own personal connectivity as opposed to the actual software.“

July 29, 2022

Geanette G

Loan Officer Retail, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Great platform, easy to use and can do application in Spanish or English.“

June 2, 2023

FD

Fahad D

Android DeveloperComputer Software, 2 - 10 employeesUsed the software for: I used a free trial.

“Sometimes the e sign feature does mot work properly“

April 3, 2023

Francesca H

Real Estate BrokerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“The easy to use interface and client notifications“

June 7, 2023

AC

Amy C

Branch ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years.

“When texting the link to our customers, the wording goes through several minutes before the link and causes confusion to the customer.“

August 3, 2021

CR

Cynthia R

Loan OfficerReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“It makes it easier for our clients to be able to fill out their application, upload documents and keep up with the status of their loan process.“

March 21, 2022

FF

Ferd F

LOFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“From time to time, some sections of the interface doesnt react quick enough..“

November 10, 2022

## Showing most helpful reviews

Showing 1-25 of 126 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

David K.  
Branch Manager  
Financial Services  
Used the software for: 1-2 years

### "David Kosmecki user"

August 10, 2021

5.0

Extremely happy

Pros

Simplifies my process and frees up my teme

Cons

There is nothing I dislike about the software.

Review Source

PK

Purnambica K.  
Manager  
Management Consulting  
Used the software for: 6-12 months

### "The modern digitalized mortgage lender for connecting loan officers, agent & borrowers etc. !"

June 28, 2022

5.0

SimpleNexus platform is one stop solution for any borrower to avail any form of loan in smooth and credible manner through simplified legit process of SimpleNexus. It connects all lenders, agents, borrowers ,loan officers etc. to promote smooth loan sanctioning process and enable clear mortgaging process. The platform provides end to end process action which helps in complete tracking of process timelines and actionable in detailed reporting way. Mortgage related payments get smooth and enough streamlined in comparison to other alternatives They offer trial period to assess the platform inside out so that final decision should be strengthened. The platform user interface is interactive and quite handy to operate.

Pros

It is the modern mortgage lender for borrowers which facilities smooth loaning process end to end. Also, it helps in connecting lenders and borrowers seamlessly with complete transparency through its innovative platform. No involvement of unnecessary hidden charges and tension of middle men. Every process activity from start to end is quite smooth which helps in earliest closure of loan sanctioning process without any hassle. The platform is fast and does not exhibit any latency. It is advanced platform which meets all process requirements in transparent way on platform and there is no scope of fraud at all.

Cons

More easy and fast documentation process should be incorporated so that we can get away with heavy documentation . Also, there should be involvement of legal team at certain advanced stage in platform which can help in smooth operations from borrowing to recovery without any issue.

Alternatives considered

[Floify](https://www.capterra.com/p/138124/Floify/)[Jungo](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/)[Snapdocs](https://www.capterra.com/p/149713/Snapdocs/)

Reason for choosing nCino’s Mortgage Suite

We chose SimpleNexus over other applications and platform due to its seamless functioning and interactive user interface which helps in attaining more and more customer acquisition for longer period. It provides fast and accurate process of mortgaging and lending end to end that it has become a life of convenience for us. Now we don't have to invest ourselves physically for mortgaging and loaning activity and it can be done sitting remotely with single click. SimpleNexus is the future of modern mortgaging. Commendable work done by team !

Review Source

VR

Verified Reviewer  
Production Manager  
Banking  
Used the software for: 2+ years

### "SimpleNexus to NCino - An Unfortunate Sale For Mortgage Companies"

June 17, 2024

2.0

I despise using the NCino platform - from point of sale through closing, the platforms half-witted default settings and lack of customizations create a sub-average platform. NCino took a great product, stripped it down, and destroyed the UX.

Pros

Not much - nearly every change since NCino's acquisition of SimpleNexus has been a negative. NCino has made certain pages look cleaner, but other than minor appearance tweaks, there have been no tangible improvements.

Cons

They stripped a large number of customizations, adding time and effort to each and every loan application, and creating friction in the origination process. Default options are lackluster and underperforming, and the lack of customization options that were previously offered have been immensely burdensome as today's product is vastly inferior to the product UX pre-NCino

Switched from

[Blend](https://www.capterra.com/p/189005/Blend/)

At the time, SimpleNexus had some great features that Blend lacked, with a better pricetag and an innovative product roadmap. Unfortunately, much of what was great about SimpleNexus is now defunct under NCino's management.

Review Source

VR

Verified Reviewer  
Senior Consultant Team Lead  
Information Technology and Services  
Used the software for: 2+ years

### """"MY review on SimpleNexus""""

February 1, 2023

4.0

Pros

I like SimpleNexus because it has helpful features for the mortgage industry. It has a smooth process for starting loans and a secure website for borrowers to check their loan status and talk to their loan officer. It also has a convenient mobile app for access on the go.

Cons

I don't have any least feature or negative comment for this software.

Review Source

Jerrod N.  
Sr. Mortgage Loan Officer  
Real Estate  
Used the software for: 2+ years

### "SimpleNexus is great"

June 28, 2022

5.0

wonderful

Pros

ease of use, integration are fantastic and has many options

Cons

customizability is not quite there and could be more user friendly

Review Source

Chris F.  
Marketing Manager  
Financial Services  
Used the software for: 6-12 months

### "Intuitive, sales-friendly and solid performance"

December 27, 2018

5.0

SimpleNexus has brought the mortgage application process into the hands of our realtors and borrowers with a very user-friendly mobile app. The convenience of the app and desktop 1003 landing pages are so good that we've decided to funnel all of our online applications through SimpleNexus. We are thoroughly pleased with it's performance and the technical/customer service team behind it.

Pros

The user experience is excellent, for the borrower, realtor and loan officer. This platform makes is easy for even the non tech-savvy to use it effectively. From an administrator's point of view, the platform has the organization-wide controls you need. The Encompass integration is very tight, solid performance. Overall very happy with this platform.

Cons

Can't edit the Loan Officer landing pages without special requests, and even then what can be changed is limited.

Review Source

Spencer M.  
Encompass Support Specialist / Software Developer  
Financial Services  
Used the software for: 1-2 years

### "Customization for Any Mortgage Company"

December 18, 2018

5.0

Pros

The ability to customize this app has been such a break through for our company. I've been able to work with the support staff to get a whole new application process, with new features and more!

Cons

At the beginning there were a few bugs and kinks that were causing the app to crash, but since then all seem to have been mostly resolved!

Review Source

Michael K.  
Investigator  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great Product!!!"

September 2, 2021

5.0

Pros

The features and the ease of use to upload documentation. This was the easiest process I have ever done for going through financing for a mortgage.

Cons

The documents upload was limited to a size cap. If you changed the size of the document then it was too small for the other end to read. It was a little bit of a pain to upload one or two documents at a time and have to submit it so you didn’t go over the size cap.

Review Source

Kenneth M.  
Partner  
Financial Services  
Used the software for: 2+ years

### "Great product!"

January 4, 2019

5.0

Pros

Great tool to co-brand and our referral sources love it! The calculators are the best in the business. Easy, Simple, Straight Forward. Clients love the scanner.

Cons

Integration with our LOS is not pain free...but such is life if you use a legacy LOS as we do.

Review Source

Veronica D.  
Real Estate Agent  
Real Estate  
Used the software for: 6-12 months

### "Great System"

March 9, 2022

5.0

Pros

Ease of use, very useful when assisting clients

Cons

Everything about this software works, no cons yet

Review Source

DP

Donna P.  
Sr LO  
Financial Services  
Used the software for: 2+ years

### "Ease of use"

August 13, 2021

5.0

I like having the ablity to go back and pull up loaded documents and review the application with the client when they need help.

Pros

Access to documents and applications. I also like the feature I can jump in an help a client when they are stuck in the online application.

Cons

I would like to communication between this system and PCl to be actuate

Review Source

RT

Rodney T.  
Managing Member  
Financial Services  
Used the software for: 2+ years

### "Great app our clients love"

August 8, 2019

5.0

Addressed above, but we have from time-to-time test drove competing platforms and haven't found one that compares in functionality, features, easy of use, and ROI benefits above SimpleNexus.

Pros

We brought the SimpleNexus app on board earlier in their exception have been nothing, but pleased with the app, support, and the great features they continue to improve. The options for our clients to use their preference of smartphone or PC is great as some will only use one or another. The application process for new clients is relatively easy and well laid out and importing a completed app into our LOS is just as easy as a few clicks. If your business is say 100 miles or more away from ours we'd highly recommend trying out SimpleNexus.

Cons

None that we know of other than we hope SimpleNexus doesn't outgrow the small shop users like ours.

Review Source

DC

Daniel C.  
Mortgage Professional  
Financial Services  
Used the software for: 2+ years

### "SimpleNexus for the win."

August 3, 2021

5.0

Great Experience. Keep up the good work.

Pros

Ease of use. For the Client and for us as well.

Cons

It always goes to sleep and you have to log back in.

Review Source

AH

Ann H.  
mortgage banker  
Financial Services  
Used the software for: 1-2 years

### "this is the first company I have ever used your product with."

August 12, 2021

5.0

Pros

customer's really like uploading docs and sending secure

Cons

moving around from our system to yours

Review Source

BA

Berj A.  
branch manager  
Financial Services  
Used the software for: 2+ years

### "Great mortgage software"

August 9, 2021

5.0

Pros

All in one signing of docs, easy set up for clients

Cons

better integration needed by our company

Review Source

ZS

Zach S.  
MLO  
Financial Services  
Used the software for: 6-12 months

### "I love the simplicity of SimpleNexus"

February 7, 2022

5.0

Easy to navigate and use

Pros

easy to use. clients who don't understand technology can still comprehend and do the application online and upload documents.

Cons

When an application is submitted, it does not ask ALL the questions (previous residence, time, payment, etc..) it does not break down the income by month or year or hourly. it always comes through monthly.

Review Source

FF

Ferd F.  
LO  
Financial Services  
Used the software for: 1-2 years

### "Highly recommend "

November 10, 2022

5.0

Pros

Ease of use. The ability to send a prequal letter is a big plus.

Cons

From time to time, some sections of the interface doesnt react quick enough..

Review Source

JT

Jeremy T.  
Loan Officer  
Banking  
Used the software for: 1-2 years

### "Jeremy's Review"

August 9, 2021

5.0

Amazing

Pros

Everything in this software is to my liking

Cons

I can not think of anything that i do not like about this

Review Source

RA

Robert A.  
Mortgage Loan Officer  
Banking  
Used the software for: 2+ years

### "Simple Nexus Makes My Job Easier"

March 11, 2022

5.0

Very Pleased

Pros

The ability to send documents for e-signature

Cons

A more concise interface for the borrower would be nice - less is more

Review Source

AJ

Andrew J.  
Peninsula Manager  
Financial Services  
Used the software for: 2+ years

### "Great software"

August 16, 2021

5.0

I have used this software for 5 years and it has made my job easier.

Pros

Ease of use. This software is simple for our customers to use.

Cons

There is nothing about this software that i do not like.

Review Source

ML

Michael L.  
Loan officer  
Financial Services  
Used the software for: 6-12 months

### "Great app"

December 11, 2021

5.0

It has been great so far.

Pros

It is very easy for my agents to use and implement as part of their sales pitch.

Cons

They changed the product so it no longer updates with encompass information regarding loan payments.

Review Source

MS

Marjorie S.  
System admin  
Financial Services  
Used the software for: 2+ years

### "Keeps getting better!"

December 27, 2018

4.0

Pros

The support is incredible. Anytime I or my customers need help, the support staff is available and helpful. Ease of use for my customers is a huge plus, the simplicity of the system makes it easy to use even for the less tech-savy users.

Cons

There are a few features that we would like that just are not there yet, but they keep adding and building and we are hopeful to see these in the future!

Review Source

BE

Barry E.  
Sr. LO  
Banking  
Used the software for: 6-12 months

### "Simplenexus"

August 3, 2021

5.0

Very easy to learn which of course speeds up "ramp up" time.

Pros

Ease of use both on PC and cell phone. Very good compatability.

Cons

Interface with Encompass took awhile to get coordinated.

Review Source

FD

Frank D.  
Loan officer  
Real Estate  
Used the software for: 6-12 months

### "branch manager"

August 3, 2021

5.0

Pros

easy to use, quick updates and keep tracks of my customers

Cons

need more features to move things around

Review Source

TN

TL N.  
Director of Marketing  
Financial Services  
Used the software for: 1-2 years

### "Great concept but needs work"

December 27, 2018

4.0

Pros

System and concept is very well-thought out, calculators are especially very well built, the UX of the notifications is also a nice touch. Users love the scanning features, milestone notifications, whereas LO's enjoy the personalization of the app.

Cons

What SN does not do well is there UX of the Realtor-facing side of the app. This was not built out nor communicated well and is also clunky to use. Zapier integrations should also be built out and most importantly, there needs to be a pre-qualification app that is built into the calculators and homescreen, rather than linking out or embedding to a long 1003 app.

Review Source

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