# Zoho Desk Pricing 2026 | Capterra > Learn more about Zoho Desk pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/169505/Zoho-Desk/pricing --- # Pricing for Zoho Desk [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Write a Review! ## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) has **4** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No ### Express $9 **Pricing Model:** Per User **Payment Frequency:** Per Month Express plan includes: - Email - Social media - Web forms - Direct assignment - Workflows ### Standard $20 **Pricing Model:** Per User **Payment Frequency:** Per Month Standard plan includes: - 5 Email Channels - 1 Feedback Widget - Instant Messaging - 20 Tags/Ticket - 5 Macros ### Professional $35 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - 10 Email Channels - 1 Feedback Widget per Department - 30 Tags/Ticket - 15 Macros per Department - 15 Worfklow Rules per Module ### Enterprise $50 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - 100 Email Channels - 1 Feedback Widget per Department - Instant Messaging - 50 Tags/Ticket - 30 Macros per Department ## Popular alternatives to [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Looking to learn more about Help Desk software similar to Zoho Desk? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Freshworks [4.5 (3444)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) by Zendesk [4.4 (4081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Freshworks [4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/132997/Freshservice/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1725)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/169505/Zoho-Desk/alternatives/) ## What do others say about [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) pricing? Value For Money[4.5(2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Pros Cons [Read All 2213 Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Read Full Reviews Below Daniel R. Product Manager Automotive, 51-200 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 3.0 Customer Service 1.0 Features 5.0 Value for Money 3.0 Likelihood to Recommend 70% 7/10 Reviewer Source Source: Capterra October 16, 2025 "Decent Support tool that shines with the Zoho Suite" **Overall:** Several years using Zoho Desk to give support for 3 SaaS for the Automotive industry in Spain, Portugal and Italy. **Pros:** Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics. **Cons:** Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have). **Switched From:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) **Reasons for Switching to Zoho Desk:** Zoho integration with the rest of the suite. Rian B. Technical Support Specialist Information Technology and Services, 1-10 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 4.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra April 17, 2025 "Organized ticketing for IT support" **Overall:** It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket. **Pros:** I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat. The integration with Zoho CRM lets me view customer details without needing to leave app. **Cons:** Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients. [Read All 2213 Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)