--- title: "Zoho Desk Pricing 2026 | Capterra" description: "Learn more about Zoho Desk pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/169505/Zoho-Desk/pricing/" page_type: "pricing" language: "en" --- # Zoho Desk Pricing - Overall rating: 4.5 out of 5 from [2,214 reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) - Starting at $9.00 per month - Free trial: Available - Free version: Available - Credit card required: No --- ## How much does Zoho Desk cost? Zoho Desk has **4 different plans**. The pricing **starts at $9 per user per month** with a free plan available. ### Express - Price: $9.00 - Billing: Per User, Per Month #### Express plan includes: - Email - Social media - Web forms - Direct assignment - Workflows - Custom domain - Multi-level escalations - Ticket timeline & history - Contact management ### Standard - Price: $20.00 - Billing: Per User, Per Month #### Standard plan includes: - 5 Email Channels - 1 Feedback Widget - Instant Messaging - 20 Tags/Ticket - 5 Macros - 5 Workflow Rules per Module - 50 Custom Reports ### Professional - Price: $35.00 - Billing: Per User, Per Month #### Professional plan includes: - 10 Email Channels - 1 Feedback Widget per Department - 30 Tags/Ticket - 15 Macros per Department - 15 Worfklow Rules per Module - Unlimited Custom Reports - Instant Messaging ### Enterprise - Price: $50.00 - Billing: Per User, Per Month #### Enterprise plan includes: - 100 Email Channels - 1 Feedback Widget per Department - Instant Messaging - 50 Tags/Ticket - 30 Macros per Department - 30 Workflow Rules per Department/Module with Custom Functions - Unlimited Custom Reports --- ## Is Zoho Desk worth the price? ### Value for Money - Overall rating: 4.5 out of 5 - Good or excellent value for money: 93% AI summary based on 244 value-for-money rating reviews: Most users consider Zoho Desk to be a cost-effective solution, offering a range of pricing options that fit different budgets. They appreciate the flexibility to start with a free version and scale up as needed, which is particularly beneficial for small businesses and startups. However, some users report that the pricing can be high, especially for small businesses and startups. #### Rating breakdown - Ease of use: 4.4 - Customer service: 4.3 - Features: 4.5 - Ease of deployment: 4.4 - Likelihood to recommend: 79% Based on 2,214 total Zoho Desk reviews. --- ## How does Zoho Desk compare to other alternatives? Zoho Desk's $9 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $15 and $55. Zoho Desk pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Zoho Desk — 4.5 out of 5 ([2,214 reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)) | 4 plans | $9.00 /user/mo | Available | Available | 4.5 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) — 4.6 out of 5 ([183 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.4 | | [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 ([828 reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)) | 6 plans | $25.00 /user/mo | Available | Available | 4.2 | --- ## What reviewers say about Zoho Desk's pricing ### What they like - **Zoho Desk to be a cost-effective solution** Offering a range of pricing options that fit different budgets. They appreciate the flexibility to start with a free version and scale up as needed, which is particularly beneficial for small businesses and startups. - **The free version includes useful features such as customizable fields** Notifications, and integrations with other Zoho apps. They find the pricing competitive compared to other help desk solutions like Zendesk, and value the ability to add extra features at small incremental costs. - **Users also highlight the 14-day free trial as a helpful way to explore the software before committing to a paid plan** ### What holds them back - **The pricing can be high** Especially for small businesses and startups. They mention that certain advanced features and integrations are only available in higher-priced plans, which can be a drawback for those with limited budgets. - **The pricing structure complicated and note that the cost of adding new team members or accessing enterprise-level features can be prohibitive** Additionally, there are concerns about the limitations of the free version, such as the lack of CRM integration and live chat. ## Price & value in reviewers' words * * * 5 out of 5 stars > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." Reviewer: Mustafa A. Role: Director * * * 4 out of 5 stars > "They provide 4 different pricing plans that are affordable." Reviewer: Tiffany C. Role: Owner CEO * * * 5 out of 5 stars > "The mobile app has limitations, and the free plan is restrictive. " Reviewer: Verified Reviewer Role: Lead * * * 5 out of 5 stars > "However, what I don't like about this tool is that it is somewhat expensive and has competition with other software." Reviewer: Vanessa W. Role: Operational Finance [Check all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)