# Page 14 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 14 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 326-350 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Gary W. Project Manager Computer Software Used the software for: 6-12 months ### "Zoho for Crescent Software" May 25, 2023 4.0 Very Good Pros Zoho was pretty easy to setup and useable right away Cons Some features are not intuitive enough for our use. Review Source AS Abdul S. Marketing manager Furniture Used the software for: Less than 6 months ### "Very Good" November 19, 2022 5.0 Pros Simplify the workflow, empower your team to be more productive & collaborate efficiently. 3rd Party Integrations. Team Collaboration Cons Nothing much to mention as I observed it’s easy to use Review Source Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "Zoho Desk a le meilleur système de gestion des centres d'accueil avec lequel nous avons travaillé " September 12, 2023 4.0 Pros L'enregistrement des appels se fait facilement avec Zoho Desk Cons Le suivi des appels doit être amélioré pour une meilleure efficacité Review Source David M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Zoho Desk is a great tool - we also love Zoho Mail and Zoho Vault" February 7, 2018 4.0 Great Tools for Free Pros Great way to edit files, free business email service is great service, the 5 user limit but you can get more when you get referrals. Zoho Vault is a tool we use alot with many teams to store and share passwords securely. Cons \- desk tools can be slow - 5 user limit for mail is low - zoho vault really needs an update as even the copy password functions needs flash Review Source Rick K. Owner Construction Used the software for: 2+ years ### "Zoho Desk makes customer service a breeze" November 29, 2023 5.0 Overall our experience with Zoho Desk has been great. It has streamlined out abilities to respond to our customer service requests much easier. It's also shortened our response times. Pros We've been using Zoho Desk for a while. What I like most is the ability to give the best customer service possible. We can track and respond to all their concerns and do appropriate follow up. Cons We've had a couple problems with Zoho Desk. In the beginning we could not customize it as well as we wanted but now it's become much better. Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Me agrado mucho." July 20, 2023 4.0 Pros Me gusta que tiene muchas herramientas utiles para todas las labores que se gestionan. Cons Su interfas de usuario podria ser mas amigable a la vista. Review Source VR Verified Reviewer Company Secretary Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Most likely" April 30, 2023 1.0 Pros Sign in and sign out is is user friendly Cons Document application and ease of use of it Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un avis sur Zoho Desk" October 22, 2023 4.0 Pros Zoho Desk est un logiciel d'assistance en ligne. Il permet de gérer le service client , prendre en compte les problèmes soulevés et également la téléphonie au sein de la structure. Cons Zoho Desk présente quelques bugs mais qui est souvent vite résolu. Review Source PW Peter W. Web Developer Higher Education Used the software for: 1-2 years ### "Service desk management the easy way" November 30, 2018 4.0 Pros Zoho Desk, in comparison to its competitors, was very easy to setup and install. We were able to get this running across the organization in no time at all. ZohoDesk's user interface is very clean and simple, being able to manage and track tickets with ease. We've also had great feedback from the users who are reporting issues via Zoho Desk that the submission system is clear and easy to use. Being able to integrate with other systems, like Google Contacts, has been very useful. Something it's competitors just dont do. Cons Language support is totally lacking, with any language other than English just not being supported at all. This is a particular problem for us, having to work with big numbers of international students and applicants. The automatic filtering in Zoho Desk leaves a lot to be desired, we've still not been able to configure it so spam emails are rejected and tickets not created. Review Source Jacob P. CEO Used the software for: 1-2 years ### "Great Product & Excellent Platform" March 22, 2018 5.0 Gained lots of customers and got new business that I never dreamed I would receive with my business. Zoho Desk has brought me praise and the embrace that I will always have a helpdesk software Pros Zoho desk provides my company with piece of mind that The service desk will always be there. They have great features and friendly support agents. Every-time I contact their team, It's always a pleasant experience Cons That they reduced the amount of free agents on the free plan from 10 agents to 3 agents. They should be informing their free plan customer a little better. Review Source OR Omer R. Sr. Implementation Engineer Information Technology and Services Used the software for: 1-2 years ### "Zoho (SLA tracker)" December 31, 2020 4.0 Zoho Desk has been always my tool to analyze my support tickets stats and it help me play around with the data that is generated from different reports. Its is very useful in assigning tickets based task to team members also helps in monitoring client support tickets logged on it and retrieving all history /steps of action performed on the ticket. It helped me to maintain different SLAs of the client and in case of breaching the SLA it raises a flag and escalation to line manager which is a very good feature and practical. Pros Reports and Dashboard since this is something which is beneficial in analyzing and decision making based on tickets data. Cons Filling data of the tickets since it was to be filled manually. Automation can help to cope up on this Review Source JK Jorn K. CEO Internet Used the software for: 2+ years ### "As for the overall Zoho suite it easily integrates with multiple other extensions that are essential" February 27, 2018 5.0 Makes customer management extremely easy once you get going. Pros Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going. Cons There isn't that many... it takes a little getting used to, but once understood it is fairly straight forward. Ticket handling could be a little better, but the question is how to get customers to open new tickets rather than replying to old tickets, and it is not really a software issue. Review Source OO Omolara O. onboarding manager Financial Services Used the software for: 2+ years ### "zoho desk" April 13, 2022 5.0 Pros Tracking customer's challenges and resolving them. Also being able to get a report of the highest number of cases each team member has treated. Cons The feedback rating system. An angry customer is able to give a bad rating even when its not the customer experience staff, that annoyed him. Review Source AN Alberto N. Administrative Supervisor Automotive Used the software for: 1-2 years ### "Zoho Desk has been a game-changer for managing customer support requests efficiently." December 7, 2023 3.0 Pros The ticketing system is user-friendly and the automation features save tons of time. Cons Integration with other Zoho products could be smoother, and the reporting features could be more robust. Review Source Alandra L. Assistante Computer & Network Security Used the software for: 6-12 months ### "Entretenir une bonne relation client" November 13, 2023 4.0 Pros Zoho Desk est un très bon logiciel spécialisé dans la relation service client. Ce logiciel permet aux entreprises d’entretenir de très bonne relation avec les clients, puis il offre un service de haute qualité. Cons Il est souvent difficile d’avoir accès à certaines fonctionnalités. Review Source SS Saher S. Executive Consumer Services Used the software for: 1-2 years ### "Review for zoho desk" April 9, 2023 4.0 Pros It has transformed the working of our company as it helps in easy reminding of email replies.It has integrations with other zoho apps.It increases the level of customer service you can provide.It has better functionalities. Cons It sometimes has bugs and becomes difficult to integrate.In edit ticket option it becomes sometimes difficult to search contacts.It can be more user friendly and things will become more easy to navigate Review Source Meale Y. marketer Business Supplies and Equipment Used the software for: 6-12 months ### "support sofware" January 15, 2023 5.0 Pros i have tried this software in my business in order to manage and deal my customers support. it is not a bad app Cons it was a little difficult to use this software in africa. realities are different. Review Source VR Verified Reviewer Data analytics Information Technology and Services Used the software for: 1-2 years ### "Zoho desk review " May 29, 2023 5.0 Pros it is simple and very easy to use. It helps in online meetings and distributing work and managing project. Cons the price is litle bit higher for normal users. Review Source VR Verified Reviewer Human Resources Generalist Used the software for: 2+ years ### "Even the free version is great!" March 26, 2018 5.0 Pros Great place for our employees to submit tickets for necessary action items. This allows us to respond to those tickets which notify via email. Also houses our documents for employees to access anywhere. Cons Not a whole lot of complaints, sometimes users have login issues and we are required to submit a ticket to Zoho with occasional no responses. Review Source VR Verified Reviewer Customer Service Manager Entertainment Used the software for: 6-12 months ### "A great software for a web-based customer service application" October 9, 2018 5.0 Pros I use two different software for customer service application, one is the ZOHO Desk. I adore ZOHO due to its much possibility for integration with other very useful ZOHO products. This allows increased productivity and better customer relations in my part. With ZOHO Desk, the initial price offers just and great features that are not limiting at all. The customer feedback collection allows so much management for received feedbacks. The interface looks clean and very sleek as well. A very organized look allows ease of use of the product. Cons Sorting functions such as removing or filtering spam are hard for ZOHO Desk. Everything can be initially messy. Review Source AJ Agathe J. Marketing manager Civil Engineering Used the software for: 1-2 years ### "a big yesssss" January 2, 2023 5.0 It help handle communication and make it easy..i highly recommend...am fan ..really Pros It's really amazing useful tool ..that I recommend..people to use .. it's really helps in communication.. and it makes things easy.. and that what we were searching for .. Cons For me it really worthwhile. I approve Review Source LR Lala R. IT Administrator Legal Services Used the software for: 2+ years ### "Zoho Desk" September 9, 2022 5.0 Pros We are using Zoho Desk for the helpdesk and IT ticketing tool primarily and it was really nice and user-friendly. Cons There is nothing to dislike about Zoho Desk. We are using Viso for diagram and org chat management primarily and it was really nice and user-friendly. Review Source Danial M. Product Manager Used the software for: Less than 6 months ### "Easy to implement and extend, supports many complex scenarios through integration with Zoho Apps" December 30, 2017 5.0 We could deploy features continuously and as needed, this helped us ease into CRM and prevented the risks involving a huge initial investment and resistance from stakeholders. Also, the whole suite of integrated products provided us with the possibility of a single backend for all business needs. Pros It's easy to begin with and integration with available business software is effortless. channels can be set up with minimal efforts and APIs are well documented and easy to work with. Out of the box integration with CRM, Invoicing, and marketing is a huge help to cover all customer related interactions. The price is definitely a major factor for businesses with many customer service agents, and Zohodesk offers the most competitive price tag. Cons Internationalization, the ability to change the language, calendar, and text orientation for back-office and help center is lacking, specifically, if you want to provide service in the middle east. The ability to create multiple ticket types ( different tickets for different cases/departments) would have been useful. Review Source Ethan E. Agent Commercial Retail Used the software for: 1-2 years ### "Zoho Desk : un logiciel d'assistance" December 26, 2023 4.0 Pros Zoho Desk est un logiciel de support client, qui permet d'assister les clients en cas d'insatisfaction, qui gère également les plaintes. Il gère entre autre également le centre d'appel d'une entreprise. Cons Zoho Desk ne présente pas d'inconvénients majeure pour son utilisation. Review Source ADL Aryne Dolly L. Healthcare Virtual Assistant Medical Practice Used the software for: 1-2 years ### "Zoho Desk works with clients requests" November 25, 2022 5.0 Overall, an excellent product! If you want to improve the efficiency of your operations. Zoho is the answer! Furthermore, the cost is extremely fair. Pros I like Zoho Desk's flexibility of use and convenience of setting up business operations since it makes things run smoothly. I admire the layout of the client site, where you can see all the necessary details, along with requests, pending work, and deadlines. The fact that it is so logical and simple to use is what I enjoy best about it. Cons The software is among the digital systems that are often not too complicated to operate. Additionally, online assistance is available if you have questions about how to utilize it effectively. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.