# Page 15 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 15 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 351-375 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holonou D. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Outils de gestion " July 27, 2023 5.0 Pros La gamme complète des fonctionnalités pour la gestion des entreprisesSurtout l'intégration de CRM Cons La maîtrise des certaines fonctionnalités Review Source VR Verified Reviewer Development Strategy Coordinator Computer Software Used the software for: 6-12 months ### "Scalable, but non-intuitive" February 5, 2021 4.0 As a web-based ticketing system, this is easily accessible from multiple locations and devices. Experienced users of ticketing software will have little trouble navigating, but new users may find the interface a bit less-than-intuitive. Pros Offers a multitude of plug-ins and can be easily navigated for new users familiar with ticketing systems. Cons Certain UI elements are not always the best implemented. Editing is sometimes limited to small input areas with Zoho expressing little interest in the simple implementation of resizing text entry fields. Review Source VR Verified Reviewer Marketing Specialist Computer Networking Used the software for: ### "Easy to adopt, easy to use." October 23, 2017 5.0 The integration with our current CRM proved to be invaluable. Information sharing between the two departments will help us streamline communications within our organisation to provide a smoother client experience. Pros The seamless integration with Zoho CRM and the dynamic UI sold this solution to us. The in-app windows in both Zoho Desk and Zoho CRM allows users to have a quick overview of a given client's profile, and allows us to easily navigate from one platform to the other. It also offers a better visibility over opened tickets, both at the agent level and at the admin level. To top it all off, we expect to save enough per month to see a ROI within six months. Cons The Portal section is a bit bulky and is somewhat a challenge to customise. There also seems to be some limitations in regard to the permission level of users for the portal. Review Source Leonardo M. CMO & Co-founder Marketing and Advertising Used the software for: 6-12 months ### "It takes time to set everything up - UI is not the best" February 3, 2022 3.0 Pros Robus system - it never failed on us when we used it. Cons It was so much hassle to set up the whole system. The UI is old and sometimes you need time to figure out where is what. Definitely needs a big UI and UX overhaul. Review Source ME Malangha E. Social media strategist Sports Used the software for: 6-12 months ### "Great " September 15, 2023 5.0 Zoho desk is part of Zoho workplace which integrates with all Zoho program and I use it learning customer service Pros It allows search of information needed and information is provided with related others searching Cons It is easy to implement in system verification Review Source VR Verified Reviewer Director of Marketing Hospital & Health Care Used the software for: 1-2 years ### "Good helpdesk solution " May 27, 2020 5.0 Great way to central requests coming from a support department, such as IT, creative, marketing etc. Pros I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests. Cons There could be more of a choice of dashboards to set. Review Source VR Verified Reviewer Email. Marketer Computer Networking Used the software for: 1-2 years ### "Best ticketing software" August 31, 2021 5.0 Pros You can manage all the queries of customers and it has the ticket system which becomes easier for us and for our customer to keep the record of their queries. Cons You cannot delete the tags once created. So suppose if you have created some tags which are no longer needed cannot be deleted. Review Source sN sheikh N. Team Lead Staffing and Recruiting Used the software for: 1-2 years ### "Daily User" January 13, 2023 4.0 Overall Zoho Desk serves the purpose of its making and also is more cost-effective than its rivals, so a go-ahead for this software from me. Pros It helps to manage tickets (Queries), track tickets (Queries), live chat etc. It also has great mobile app, we can track and manage complaints. Cons The user interface needs to improve as it confuses us at times. Review Source TD Töffel D. Gastronomin Hospitality Used the software for: Less than 6 months ### "Wir sind soweit zufrieden testen gerade" October 31, 2022 5.0 Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software Pros Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet Cons Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm Review Source SS Sonam S. QA engineer Computer Software Used the software for: 2+ years ### "Good product for internal communication" December 16, 2022 5.0 Good product Pros Live chat option is great to chat with customers or to collaborate with team members Cons It's mobile application has some bugs which could be fixed. It needs to be more user friendly as well. Review Source sV stephanie V. customer service manager Publishing Used the software for: I used a free trial ### "Easier to use that initially thought." December 4, 2020 4.0 We're only using the free trial at the moment and slowly moving from Outlook to Zohodesk. But the helpdesk is looking very promising. Pros It looks good and smart. It's very easy to use, although it took us a while to get used to it. Sharing templates is a great advantage as well as customizing tickets. There's also the possibility to share one's screen with the client to troubleshoot tech problems. Cons The customer support is appalling. When I ask a question, I only get a reply the following week, and it's not comprehensive. Reason for choosing Zoho Desk It was cheaper, and the integrations were interesting (Zoho CRM in particular) Review Source AO Anuoluwapo O. Web content writer Writing and Editing Used the software for: 6-12 months ### "Zoho Desk gets the job done" March 31, 2023 5.0 If you want all clients information in one place and easy to use, Zoho desk is for you. Pros Zoho desk is very easy to use, the accessibility is top notch. Zoho desk makes accessing clients history very easy. Cons integrating Zoho desk with other apps can be very frustrating and difficult to achieve. Review Source DB Dipttiman B. Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Reveiw of Zoho Desk after using it for 1 year" February 14, 2023 4.0 Overall the experience was good, you can try this product and it is a decent one and I have mentioned a few drawbacks as well which could be taken into consideration. Pros The best features of Zoho Desk are-1. Customer service operations2. Improve agent productivity3. Deliver lasting customer experiences4. Raising tickets and solving. Cons It requires a bit of upgradation and better customer support response. Review Source EA Erdem A. Game Programmer Computer Games Used the software for: 6-12 months ### "A very useful tool that deserves high marks." November 4, 2022 5.0 Pros I've been using Zoho Desk for several months now and I have to say that it is a great product and has become an integral part of my business. At Zoho Desk you can create a Web page to display your contact information. You can also create a Help Desk system that integrates with your existing Web site. Features include remote support, live chat, knowledge management, Support Ticket Management, Knowledge Base Management, and much more. Cons If you want to make your customer feedback more positive, it is a software that you should definitely use, I found it extremely useful and stable, I did not have a problem. Review Source pK pankaj K. Devloper Education Management Used the software for: 2+ years ### "one platform to manage all the requests " February 23, 2023 5.0 Pros easy to handle all the complaints and tracking Cons we can add more filters to track our requests and complaints Review Source VR Verified Reviewer Associate - Ad Operations Marketing and Advertising Used the software for: 6-12 months ### "One stop solution for Customer Services and Support" March 6, 2023 5.0 Pros The best thing I feel about Zoho is its user-friendly interface for ticketing systems. We can easily categorize the tickets by tagging them as required. Implementation and setup were also very smooth and fast—excellent customer service from Zoho. Cons I feel the price point is becoming highly competitive. Rest all is satisfactory and good. Review Source CW Caleb W. operations manager Accounting Used the software for: 1-2 years ### "the zoho and I" December 7, 2023 5.0 Pros this product is very easy to use. me and my employees are always using it to ask questions or fix issues Cons this product has only one down fall. which is the time it takes to update Review Source Alberto A. CEO Retail Used the software for: 2+ years ### "Great help desk" October 3, 2022 4.0 Has been a really good tool to extend our limited Prestashop help desk capabilities Pros It's really easy to set up and start working since day one Cons Single sign on with Google is sometimes tricky Reason for choosing Zoho Desk Because it is in the Google App marketplace Review Source BF Blake F. COO Information Technology and Services Used the software for: 1-2 years ### "Couldn't live without it!" November 17, 2020 5.0 Fantastic, very happy with the product and the support. Pros The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets. Cons There is very little that I dislike about the tool. The only think I would say could be improved would be to add a tech calendar built in. Switched from [Cayzu](https://www.capterra.com/p/134057/Cayzu/) Much, much better features and capabilities Review Source DS Dipankar S. Account executive Information Technology and Services Used the software for: 6-12 months ### ""A ticketing system that's fully loaded!"" November 20, 2022 4.0 There are numerous features and numerous ways to communicate with a potential customer base. It was shockingly simple and seamless for me to integrate it into my website as a web developer. We see a lot of potential for streamlining our sales process to reduce data entry work and reach more customers regularly without the intrusive phone call and contact form that many of the younger clientele in these markets are avoiding. Pros The nomenclature and setup of the software are both kept as plain and uncomplicated as feasible. Everyone who is involved in the customer support process can utilise Zoho Desk because of the way it has been designed. Cons Our craft and our passion are software. At Zoho, we produce stunning software to address business issues. Software, in our opinion, is the pinnacle of human creativity. Review Source VR Verified Reviewer Digital Fulfilment Specialist Marketing and Advertising Used the software for: 6-12 months ### "Greatly recommend getting this" July 29, 2022 5.0 Pros This software has greatly improved the turnaround times and production times with on the department Cons My only con is that we didn’t implement it soon enough Review Source Tristan C. Game Developer Computer Games Used the software for: Less than 6 months ### "BUDGET software for a call center" September 15, 2022 3.0 good and once you get used to it then it is easy to use Pros It is cheap and easy to use, yet has a lot of useful features Cons It is not very beginner-friendly, training needed Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[osTicket](https://www.capterra.com/p/125118/osTicket/)[Kayako](https://www.capterra.com/p/80775/Kayako/) Trying out the different options for a start-up business Review Source CD Chandan D. IT Engineer Human Resources Used the software for: 6-12 months ### "Zoho Desk " April 15, 2023 4.0 Overall experience with Zoho Desk that they will be there for you support 24/7 Pros I like Zoho Desk Because of this UI and theme which i download and Use it.But Zoho Desk is the Support team which is available 24/7 to help US Cons Sometime it will be takes some time to get back us so i would like to say that they have to improve there support work Review Source JP Justin P. Service manager Information Technology and Services Used the software for: Less than 6 months ### "Excellent for creating and tracking service tickets" November 27, 2023 5.0 I have had a great experience so far, ticket generation and the mobile app are great. Pros I've had an easy time creating dashboards and using Desk to track all of our service tickets. I am easily able to create customers and accounts on the fly while generating a service ticket, and was able to tie it in to our support email. Cons Some dashboard features need to be better fleshed out, such as a full screen mode that will refresh itself with new data. Review Source Paul Z. Owner and Creative Force Used the software for: 1-2 years ### "An excellent ticket support system to run my business" February 26, 2018 4.0 Superior ticket management and interaction with my CRM system Some of the best features are premium features which, for a small business with limited funds, cannot enjoy. Pros There are many features of Zoho Desk that are wonderful. Two of my favorite features are the customer satisfaction feedback that is provided in the closing emails and the opening of tickets by receiving an email. I don't need to build a ticket. The email picks up the sender and creates the ticket for me Review Source Talk to a Capterra advisor for free and get results within 15 minutes.