# Page 18 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Zoho Desk the right Customer Service solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 18 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 426-450 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PN Pavithra N. IT Digital Officer Automotive Used the software for: 1-2 years ### "ZOHO Help Desk" May 22, 2023 5.0 Pros Easy to add tags, add filters, look at reports on how the team has been doing. Cons Search functionality can be better. It is hard to search for a particular date. Review Source Sara S. E-Learning Sevices Administrator Education Management Used the software for: 1-2 years ### "Zoho Review" April 24, 2017 5.0 Pros Customer reporting is very useful as we can see everything in one place and helps us keep track of all our customers queries. The search function is another that we use a lot. Cons The new version of the help desk has been difficult to get use to, as the interface on the previous version was so simple and easy to find everything. Review Source LH Larry H. Founder/CEO Marketing and Advertising Used the software for: 2+ years ### "Migration to free to premium one of the best decisions I've made" August 25, 2019 5.0 We had been using the free version for several year, and quite frankly, under-utilized it. Our growth lead me to explore various, more robust solutions, and as it turns out - Zoho Desk's premium version gave us what we needed. Pros Cost and ease of getting set up. Support personnel always helpful. Cons Due to the power of the product, it's a bit complicated to do advanced configuration. There are features that we'd never consider using, so they clutter things up. Configuring the portal not as flexible as I'd like (unless you're a power programmer). Still good - but could be better Reason for choosing Zoho Desk Price and ease of uxe Review Source VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: I used a free trial ### "Zoho Desk software completo para la atención al cliente" April 23, 2023 5.0 Pros Uno de los puntos interesantes es la asignación de tickets Round-Robin, otro es que la curva de aprendizaje de Zoho Desk es relativamente sencilla, para tareas no complejas Cons en ocasiones he encontrado problemas de integración con Zoho CRM, aunque esto no es algo que suceda con frecuencia. Review Source Yoma E. Founder & Chairman Internet Used the software for: 2+ years ### "Great Service!" January 30, 2018 5.0 Pros Keeps Team On one page with our customers. Affordable Not Bulk Great Design Layout Responsive Customer Service Cons Would like to see a customer Desk facing app. Review Source GH Gabriel H. reviewer Computer Software Used the software for: 6-12 months ### "best crm software out there" December 24, 2022 4.0 Best help the executives instrument to give your client a brilliant encounterSubsequent to involving Zoho work area for over 2 years I feel this is one of the most amazing programming for our ticket and client experience the board. With the assistance of Zoho work area our group is profoundly useful and we are seeing an extraordinary change in our consumer loyalty rate and ticket goal time. Pros I like that it is effective and easy to use. Cons need a bit more tutorial in video format Review Source AD Anmol D. Security Analyst Information Technology and Services Used the software for: 1-2 years ### "Zoho Desk" February 23, 2023 5.0 Pros We used a Zoho desk as an ITSM tool for SOC and IT ticket management. It helps us to manage and track the status of ongoing requests and issues. Cons Face a lot of challenges while API integration and lack of support guidance at that time Review Source SA Sultan A. Sales n marketing exec E-Learning Used the software for: Less than 6 months ### "Zoha is trustable with high accuracy & easy to use crm application" January 14, 2023 5.0 It was amazing, by using my pc i used to log in eveyday morning at 10 am to log out at 7pm , we use this application for marking attendences n our leave holidays paid leave unpaid leave, salary slip also we can get from this application Pros Attendance marking system with another options like leave, off ect Cons Not working properly on mobile devices need to improve this asap Review Source RM Rodrigo M. auxiliar contable Executive Office Used the software for: 1-2 years ### "reseña" September 27, 2022 5.0 muy buena plataforma para llevar la integridad de tu informacion Pros lo recomiendo porque organiza muy bien la informacion que tu desees realmente no recomendaria algo que no este bien diseñado Cons tal vez un poco que tradan las actualizaciones pero cuando se dan realmente es algo funcional Review Source VR Verified Reviewer President Computer Software Used the software for: 2+ years ### "Zoho ticketing eval" April 16, 2019 3.0 general tracking is good and customization capabilities are moderate. Cost for smaller businesses isn't a good value. Pros Ability setup agents, customer companies and several contacts within customer contacts. Numerous settings for tracking tickets like vehicle of initiating ticket, additional classifications within product line. Cons Reporting could be expanded on free to evaluate. full software isn't cost effective for small companies. Would like to see what options beyond general ticketing. for example, fixed, bug, future development options to move tickets into. Review Source VR Verified Reviewer Support Team Lead Information Technology and Services Used the software for: 1-2 years ### "Exploring Zoho" May 14, 2017 4.0 Pros Its really good to see that not all the we need to login to Zoho Portal when we have an app. All the basic needs can be fulfilled with the app. Cons Not all the features available in the Desktop version are available in App. Say for instance, Ticket Closure Intimation button is missing in App version of Zoho. Review Source VR Verified Reviewer Senior Support Analyst/Partners Team Lead Computer Software Used the software for: Less than 6 months ### "Great Features, Fun to Use, Huge Service Improvements" October 16, 2017 5.0 Pros I like the agent customization, branding, response-time tracking, quality metrics, automations, custom integration capability, and email/ticket integration. LOVE the Knowledge Base and Customer Portal (though I prefer the community on Zoho Connect and also LOOOVEE their "Manuals" (their version of a knowledge base) and wish there was more direct integration features available for use between Zoho Desk and Zoho COnnect though I think by providing a link on my Desk portal I've hopefully accomplished it enough Cons a little confusing to set-up and get the right answers/support for. It would be great if their support and sales agents were more clearly/easily accessible over the phone. I also prefer the Community environment on Zoho Connect to the Community offered via the Customer Portal of Zoho Desk Review Source SR Stefanie R. Solutions agent Medical Devices Used the software for: 2+ years ### "Zoho" November 23, 2021 5.0 Pros Easy to use and easy to learn. Can do things faster Cons A little slowand has dead spots towards the end of the day Review Source VR Verified Reviewer Manager Education Management Used the software for: I used a free trial ### "Complete Business Solution" July 16, 2022 5.0 The overall features of Zoho is very impressive. For beginners it is very user friendly. Pros User-friendly interface of Zoho. Any beginner can easily access it to feed data. It reduces lot of working hours. My manager is now more pro and i get easy readable reports from zoho. Cons Pricing is little high. For start-ups there should be special package to suite the pocket. Reason for choosing Zoho Desk Because its very user friendly. Review Source Lana S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Efficient CRM based management platform" December 4, 2019 4.0 This platform has tons of interesting features that are so much easy to use firstly customer satisfaction that it provides is the best thing in it. I have positive experience with this Zoho desk. I love it. Pros Zoho desk provides effective features that are enough capable to look into my environment to find basic issues that are making troubles in my ongoing projects. The support channels that it provides are making my working great and also quite effective. The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds. Cons I have nothing negative about Zoho desk because it always gives perfect and mind blowing services. My team is completely satisfy with its functions. Review Source EA Emad A. Technical Support Construction Used the software for: Less than 6 months ### "Zoho Desk is fantastic" November 21, 2023 5.0 Zoho Desk is one of the software for help desk tickets. Pros Zoho Desk is full of functions and features, but I like most the stability of working with many sessions simultaneously. Cons The Zoho Desk mobile application is not flexible and not smooth. Review Source AC Amy C. Customer Experience Supervisor Apparel & Fashion Used the software for: 2+ years ### "Long Term User" May 13, 2022 4.0 We have used Zoho for our company's customer experience department for several years. We have all around been satisfied with our experience in the past. Most recently, we have had an issue with messages failing to send, and Zoho's customer support has, unfortunately, not been as helpful as we would have hoped with this situation. Pros Zoho Desk is very easy to navigate for your daily email needs. Cons Thoroughness and time management for Zoho's customer service team needs improvement. Review Source VR Verified Reviewer Master of Relationship Marketing Marketing and Advertising Used the software for: 2+ years ### "Affordable and Effective" February 2, 2019 4.0 Pros Zoho Desk costs less than other help desk software we used. It is effective enough to get the job done that we ended up staying with this as our primary help desk. Cons It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients. We had to develop the habit of checking spam every day. I would like to see the spam filter improved. Review Source AT Akshay T. Project Manager Banking Used the software for: 1-2 years ### "One stop solution" January 20, 2023 4.0 The Zoho Desk's ease of use is what I appreciate most about it. Even for non-technical users, the platform's overall user interface is welcoming, and it makes it simple for people to get started. Pros All the features at a very affordable cost. Value for Money in comparison to rivals. The workflow features and macros are appealing. The mobile app appears to be well-designed as well. Cons So yet, we have found nothing regarding Zoho Desk that we did not enjoy. It's doing great so far, and we'll absolutely apply for a license because it's essential for our business. Review Source SA Shriyani A. Assistant manager Management Consulting Used the software for: 6-12 months ### "fantastic" October 20, 2023 5.0 Overall expereince is excellent with this software. I suggest everyone should use this software. Pros ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc. Cons There is nothing I can tell you that is least about Zoho Desk, this software is fantastic and always helpful. Review Source Jason B. Sales Manager Used the software for: 2+ years ### "Great Customer Service" March 17, 2018 5.0 Pros Zoho is a great product for a new business thats just getting started on a cost standpoint. Great products and awesome service Review Source VR Verified Reviewer General Manager Management Consulting Used the software for: 2+ years ### "Very powerful ticketing system for mid to large enterprises" October 31, 2022 4.0 If you take the time to work with Zoho Desk, it's a very capable software to handle incoming customer emails as tickets and give a great customer service. You just have to invest more time than with other solutions in the beginning to get started. Pros Zoho Desk is a very capable ticketing system, allowing you to set up automatic assignment rules, create escalation scenarios, prioritise customers based on SLA etc. Cons At the beginning it can be very overwhelming to use Zoho Desk. It's not really geared towards smaller businesses. Therefore if you have only 1 department, it can seem a bit like an overkill with the amount of features Zoho Desk has. Review Source Philisa N. Assistant Administrative Telecommunications Used the software for: 1-2 years ### "Great way to engage with potential clients " August 8, 2018 5.0 Pros I like the fact that this software has the self help too for customers and it works really great and also the fact that customers can interact well with companies with tickets and live help. Cons There is nothing I like least about zoho desk its just working really fine for us Review Source NJ Nalika J. Assistant/Software Technician Insurance Used the software for: 1-2 years ### "Awesome live helpdesk" October 15, 2021 5.0 Pros I really like how this is easy to easy and connect to our leads in real-time. Cons There are no issues that I have experience, I find no fault with this software. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Can be tailored to fit your needs" November 22, 2022 4.0 Pros Features can be adjusted and customized to fit your company's needsIntegrates well with other Zoho appsAdding file attachments is very easy.The pricing is friendly. Cons No indication on how many emails go directly to the spam folder. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.