# Page 24 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Zoho Desk the right Customer Service solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 24 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 576-600 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Gestion de clientèle Government Administration Used the software for: Less than 6 months ### "Mon avis sur Zoho Desk" October 18, 2023 5.0 Pros L'intégration avec le produit s'est déroulée sans difficulté et j'ai particulièrement apprécié l'efficacité des gestionnaires. Cons Certains des processus sont complexes et l'utilisation des notifications est difficile. Review Source Julio Cesar L. CEO Internet Used the software for: Less than 6 months ### "Great Product with a really nice price" April 15, 2017 5.0 It's feature rich, there are so many options that make Zoho Desk a complete service. It's a good surprise to see a new service offering so many features. The interface is sometimes confuse. But this is not a real con, I think that a little redesign will put Zoho Desk on top of his competitors in terms of design. Pros It's feature rich, there are so many options that make Zoho Desk a complete service. It's a good surprise to see a new service offering so many features. Cons The interface is sometimes confuse. But this is not a real con, I think that a little redesign will put Zoho Desk on top of his competitors in terms of design. Review Source VR Verified Reviewer consulting Marketing and Advertising Used the software for: 6-12 months ### "Easy to use and connect" November 8, 2022 5.0 Pros The good connection with the other zoho tools as crm Cons not so easy to deploy and do the hard wat Review Source VR Verified Reviewer Customer Support Coordinator Telecommunications Used the software for: Less than 6 months ### "Easy to Use" December 2, 2021 5.0 Overall, can't imagine using a different software in replacement of Zoho Desk. It gives everything I need for work. Pros Zoho Desk is so simple. It has so much to it, but the layout is easy enough that I think anyone could figure it out. Able to be understood very well. Cons I would appreciate if Desk allowed for users to be able to customize more. Most of the customization options are only available for Admins. Having options available for users as well would be helpful. Review Source Agustín G. Used the software for: 6-12 months ### "True tool to manage cases from customers" April 27, 2017 5.0 Pros Extremely easy to use. The sync to Zoho CRM its very powerfull and the mobile app is awesome for me. Cons I could not tell you, I really like it. Its very easy to use and has a great sync to Zoho CRM. It's great! Review Source CS Cherrelle S. Customer Service Representative Financial Services Used the software for: 1-2 years ### "Supports us in providing support" March 11, 2021 5.0 Pros You can customize anything you would like to match your platform's needs .It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better .Regular tasks can also be automated ,freeing you up . Cons There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product ,there isn't much room to integrate with a third party software . Review Source Javier I. Socio Fundador y Director Used the software for: ### "We have been using zoho desk and it has worked very well for our team." January 4, 2018 4.0 Pros We have been able configure it very easily and use it right away. It has many features that has made our process more efficient. Cons There are still some features that could be implemented and that should make the app better. More customization on which fields and how to showthem everywhere, being able to change system fields and having a subtiket system. Review Source VR Verified Reviewer Customer success Computer Software Used the software for: Less than 6 months ### "Nice to use and also good for internal communication around a ticket" November 20, 2023 5.0 Pros It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate. Cons The interface could look more modern, that it's just a feel, nothing that compromises the work. Review Source AA Ashish A. Software Engineer Computer Software Used the software for: 6-12 months ### "Zoho Desk is powerful and useful ticking system tool" May 24, 2018 4.0 We are using ZOHO desk to track the tasks coming from our clients that are from non technical background. ZOHO desk can be easily learned by anyone. ZOHO desk has made our life easier. Pros Zoho Desk is an easy to use tool for maintaining bugs and customer requirements. Zoho Desk can be used to log any kind of work may it be a software ticketing system, call center tickets, helpdesk support tickets, surveys, feedbacks etc. It shows all pending task and to do lists in a single page, Cons I didn't find any difficulty using the ZOHO desk software. If you don;t wan to mess with thousands of tickets do update your tasks regularly. Review Source JB Jerry B. FO Hospital & Health Care Used the software for: I used a free trial ### "Operations " December 27, 2022 4.0 Perfect, alot of feature are with benefit and incentives Pros It give easy access for program implementation accuracy consistency easy chat and review of documentation Cons It give easy access for program implementation accuracy consistency easy chat and review of documentation Review Source RO Razaaq O. Manager Food & Beverages Used the software for: I used a free trial ### "Easy " September 24, 2023 5.0 Pros Well developed for communication purpose with a proper integration. Cons Not easy to sign up using other email accepts zoho mail Review Source AM Anyugel M. Used the software for: 1-2 years ### "I love it and I fully recommends" May 5, 2018 5.0 Pros It is so easy to start, with a basic free setup and upgrade as your company grows or develops the need for more features. The actualization makes your life easy if you have more programs to complement your job, because is all in one Cons there is not exist an on-site version for those people that distrust the cloud and safe the information there and it is not dedicated asset management features and so many user did not like it Review Source AE Antony E. Proprietor Apparel & Fashion Used the software for: Less than 6 months ### "It is truly context aware. Reports & Dashboards are really cool. Loving it so far." March 10, 2017 5.0 The user onboarding part is good. It is truly context aware with the COUNTDOWN MODES. The Reports & dashboards add value to the product. Specially, the auto suggestions that pops up when we reply to our customers is a very intelligent touch. I personally like the Agent Clash feature. It helps a lot, so that we are not clashing to view and work on tickets. Though not using all the features, we are exploring it day by day. Loving it so far, I'd certainly recommend for users who need a good customer support tool. Ssssssh!!! Didn't I said anything about the "Light Agent" feature. It is free and you can add unlimited agents. This is for agents who just want to read tickets and update their comments there. Try it out folks, and you will love it too. I'm exploring the ROUND ROBIN feature now. It would have been nicer if Zoho Desk would have added SHIFT/REGIONAL based ticket assignment between agents. Hope the team will consider this in the future phases. Special mentions to the keyboard shortcuts. They are cool. I'm looking forward for a much more compact view in the places where the product has some white unused space. Also, some cool colours as themes would be a great addition. Pros \* COUNTDOWN MODE. \* The Reports & dashboards \* Auto suggestions \* Agent Collision \* Light Agent \* ROUND ROBIN \* keyboard Shortcuts Cons There are a lot of unused white space in a few areas. Review Source VR Verified Reviewer Head Of Business Development Information Technology and Services Used the software for: Less than 6 months ### "Our efficiency increased by 35%" July 17, 2017 5.0 Zoho Desk is a great SaaS tool that we using to get requests from our clients. The best thing is; it is very easy to manage tickets by automation rules so agents can see their tickets in their system automatically. We have Zoho CRM also so it adds a great value that we can integrate CRM to Desk. Pros Easy to use, no training needed. We are able to manage all our client tickets with the help of zoho desk. There is no missing request anymore. Cons It would be easier if we can start tickets by our agents. Sometimes it is a necessity to create a ticket on behalf of the client but it is not possible right now. Review Source Rodrick M. Ing Information Technology and Services Used the software for: ### "Best experience with zoho desk, easy to learn, excellent price offers" August 21, 2017 5.0 We are using a trial and our customer feedback is great so far. We are testing and setting up some features but we recommend for any bussines already. Pros Looks great a clean image for any business A lot of options even inthe basics plans A familiy of products to grow. Cons Integration with Zoho Invoice is not availlable yet (as far as i know), but i hope in the future is possible Review Source John J. Operation research analyst Used the software for: ### "It has only been 3 days since I started to use this help desk. So far, everything is working well. " December 6, 2017 4.0 Pros 1\. User Friendly 2. Alert System 3. Ad Free This software has tons of features. Our company is mainly focusing on the ticketing system and the ease of customizing the ticket fields is helping us a lot. Cons I wish zoho desk had RMA tracker. I know it's not built for RMA but if zoho could provide add-on for RMA, we definitely would use it. Review Source VR Verified Reviewer Responsable qualité régional Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Outil pratique pour la gestion des tickets" December 8, 2022 4.0 Nous l’utilisons pour gérer les demandes des utilisateurs. Cela nous permets de nous les dispatcher et d’en suivre facilement l’évolution. On y vois rapidement ce qui a été fait et s’il faut revenir sur le ticket, pas besoin de se souvenir ce qui a déjà été fait. Pros L’appli Android Les mailsLe suivi des tickets Cons Je n’en n’ai pas vu même avec la version gratuite Review Source RG Rohit G. CEO Financial Services Used the software for: Less than 6 months ### "Best Customer Support & Ticket Management Tool" May 11, 2017 5.0 Better Customer Service Accurate Performance Monitoring of Support Team Pros Wonderful UI & UX Ease of Use & Convenience Any Non-IT Person can also configure and setup the entire tool Super Easy and can go live in 2-3 hours with all the modules I love the way everything is integrated including 8 Channels for Creating Tickets Integration with IP Telephony SMS Integration Automation & Supervisor Tool I past 10 years I have evaluated and worked over all the famous Ticket Management tool but there is one or the other thing is missing but ZOHO Desk is something which has everything. You dream and ask for it and it has it. Wonderful and Quick Email Support. Ready to help anytime. Cons Little Expensive. It charges per user per month basis. If you want to implement it in entire organization of sales/support & service staff of 300 for 1-to-1 client management relationship it becomes little expensive. Rest is Best. Review Source EK Eric K. CEO Computer Software Used the software for: I used a free trial ### "Zoho Desk" March 27, 2023 5.0 Good product, and price value. It's flexible with all the integrations to scale as we grow. Pros Support ticketing, integrated telephone, chat, and knowledge base. Also the integration suite options Cons Not having a direct chat to support. Have to call or use whats app Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Price, ease of use and integration flexibility Review Source DM Derek M. Founder and CEO Non-Profit Organization Management Used the software for: 6-12 months ### "A great tool for managing your brand and supporting customers" December 31, 2019 4.0 Any small business could use a resource like this. It is one of the best ways to manage your customers and preserve your brand. We love this product. Pros Zoho makes some great products and this is one of them! This tool is a great resource for helping support our customers as well as maintaining our brand. It is a simple dashboard for managing customer questions and concerns. It is a perfect resource for a small business Cons The only complaint we have is that we wish Zoho had their applications more simplified and integrated. We use the CRM and the Desk Application and wish there was more overlap. Review Source VR Verified Reviewer Director of Digital Strategy Computer Software Used the software for: 2+ years ### "Zoho is great all around" November 19, 2018 5.0 We have successfully launched a client's service desk ticketing system utilizing Zoho desk and the client has been quite pleased. Pros Zoho desk is very easy to set up and start using. I love the ability to manage your customer service inquiries as well as the ability to give your customers their own portal. Customers can keep up to date with any tickets they have submitted and techs can be notified instantly of customer inquiries. Cons If you do happen to run into any issues, the documentation can be a little bit hard to come by. But for the most part everything is intuitive and set up is a snap. Review Source EW Edricks W. IT specialist Fund-Raising Used the software for: Less than 6 months ### "Zoho " September 18, 2023 5.0 Zoho desk is well developed for customer success hence customers are easily supported Pros Zoho is supported by Zoho sale IQ another Incorporated with zoho apps and ticketing is easy Cons It support auto response and also allows chatting with multi clients at the same time.It also allows response from clients Review Source JR Joseph R. Used the software for: 2+ years ### "Great Service" April 10, 2018 5.0 Pros Great Mail, great support, great invoicing. Really good job of moving this into the cloud. Thank you so much ZOHO. Cons Sometimes issues with the load times. And when they upgrade, annoying to have to reload the screen if in the middle of something. Review Source PB Piyush B. Senior Research Associate Information Technology and Services Used the software for: Less than 6 months ### "Amazing Customer Support Tool" March 3, 2023 5.0 Pros Very user friendly and easy to navigate. So many automation and integration features are available. Cons Sometimes the response becomes slow and load time increases. Review Source VR Verified Reviewer Co-Founder Media Production Used the software for: I used a free trial ### "Zoho Desk - Maybe Great, We Will See" December 18, 2019 3.0 Pros I love that it has a two-way integration with ZOHO CRM Cons The customer support has been an issue with ZOHO products in the past. Maybe this time will be different Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Zoho Desk Price. Zoho just cannot be beat on price. I believe for the price, I can make it work for my company. Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) HubSpot Service Hub Pro was way way more expensive than ZOHO, but I have to say HubSpot's customer service and quality was out of this world GOOD! I hope ZOHO features can fill the HubSpot shaped hole in my heart. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.