# Page 25 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Zoho Desk the right Customer Service solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 25 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 601-625 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Syed A. Solutions Architect Broadcast Media Used the software for: I used a free trial ### "Value for Money" June 13, 2023 5.0 We are already users of ZOHO CRM so Integration is a plus. Pros UI is very light and user friendly. There is virtually no training required for support Engineers Cons Most of the good features are in higher Triers. Review Source VR Verified Reviewer Project manager Education Management Used the software for: I used a free trial ### "Zoho Desk Experience" May 29, 2023 4.0 Pros I think the ticketing system is pretty good and smooth. Cons Lack of editing features for custom fields Review Source SM Shuaib M. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Desk all the way\`" July 8, 2023 4.0 Fantastic and easy to onboard Pros Features are fantastic, and new add ons are great.Easy to kick start with and notifications are very promptZoho support team is always ready to assist Cons Pricing is a bit way higher than what the software has to offer Review Source Alexis M. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Basic customer support software - good for getting started" October 22, 2019 4.0 Pros We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out. Cons We simply outgrew it and needed more features and automation. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho Desk Initially, we chose Zoho Desk because it was very inexpensive and easy to get started. Review Source Gregory K. President Information Technology and Services Used the software for: Less than 6 months ### "Great product at an affordable price" December 14, 2023 5.0 Pros It's set up well and has a usable mobile app, unlike some other products Cons Had some issues integrating with office 365, that's about it Review Source KV Kobus V. Owner Restaurants Used the software for: 1-2 years ### "Good product " April 26, 2023 4.0 Good to great Pros Ease of use and design. Implementation was easy and very efficient Cons Not much. Packaged deals could be better Reason for choosing Zoho Desk Ease of use Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Zoho is an application with multi features." May 24, 2017 4.0 Pros I Like the features that Zoho offers to user, especially: desk, project management, ticket system, email and subscription system. Our team is using this system and we are planning to upgrade membership plan soon. Cons I'm wondering about one of the features if Zoho desk provided to users. When a developer account has been assigned for a project, they would receive a notice thru message system like email or mobile app. But currently I didn't get any notices, that's strange and i need to figure out about this system. Review Source BB Brian B. Developer Computer Software Used the software for: 6-12 months ### "Customer support software for your business " April 17, 2023 4.0 Pros Customizable workflows, easy to use user interface, ticket management and automation. Also supports multiple channels of customer support. Cons Limited analytics provided for reporting. Review Source DC Dilek C. CTO Telecommunications Used the software for: I used a free trial ### "Highly Recommended Ticket Management Tool" July 7, 2021 5.0 It's been pretty satisfying so far. Pros Very easy to setup customized ticket management tool. End users can be added and there is no additional effort them to see their tickets Cons It took time for me to find where to define End User. I don't know if I should specify this as Cons. Reason for choosing Zoho Desk We chose to work with Zoho because of its ease of use and quick setup. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) It was very difficult to set up an end user. We need to buy another another license for end user to see their tickets. Review Source Andrea L. Marketing and Communications Head Used the software for: Less than 6 months ### "A centralized platform for Customer Service Support " December 18, 2017 5.0 Efficient and Effective Customer Support and Service Pros We appreciate the Zoho Assist and Chat as one of the star tools of the application because it helps us make the customer feel that we are very accessible and can address the issues on spot. Cons It would be great if the Trial Period would be longer in order to better explore the product. Also, it would help if there is an option for quick tour or assist when navigating through the application for us to be able to efficiently browse through the features of the product. Review Source JD Joe D. Owner Information Technology and Services Used the software for: 2+ years ### "Great Free and small business tool" October 21, 2019 4.0 Great experience with the management and setup. Daily use is very simple and straight forward. Pros The have a robust free version to kick the tires with. Cons No alerts to end user when the ticket is passed from one agent to the next. Review Source VR Verified Reviewer Director Operativo y Co-Fundador Used the software for: 2+ years ### "Zoho Desk is a great option" April 23, 2018 4.0 Pros It's easy to use and easy to integrate with other Zoho products, so it's easy to have all the customers information related Cons It should improve language support for spanish, also more design options for the customer portal user interface. Review Source Eduardo G. Co-Propietario Marketing and Advertising Used the software for: 1-2 years ### "The best ticket app for businesses!" July 24, 2019 5.0 Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too! Pros You can add users letting different roles, having access to different projects, add tasks, subtasks, tasks lists, constant or repeating tasks and more. Cons The mobile app could be better adding more mobile integration. But works fine. Review Source XA Xavier A. Csr Banking Used the software for: I used a free trial ### "Perfect transfer systems " September 4, 2023 5.0 Pros Transfers are smooth and audio is very clear Cons I can't complain at all systems work much better than my older systems Review Source Benjamin B. Co-Founder and Lead Engineer Aviation & Aerospace Used the software for: ### "With Zoho Desk, agents become more productive, managers become more impactful." October 19, 2017 5.0 Pros One company. One team. Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience. Cons Convenience is key. When your customers want to reach out, be available for them over a variety of channels, email, phone, live chat, social media and more. Review Source AS Andrew S. Owner Marketing and Advertising Used the software for: 2+ years ### "Superb Help Desk Solution" August 16, 2022 5.0 Pros If you're looking for an incredible help desk solution, look no further than Zoho Desk. This software is absolutely packed with features that will make your life easier, from automated ticket routing to powerful reporting tools. And if you ever have a question or need help getting started, the Zoho Desk team is always happy to lend a hand. I can't recommend this software highly enough! Cons The team are always working on improvements and at the moment it's great! Review Source JQ Jesus Q. Executive Automotive Used the software for: 6-12 months ### "Zoho Desk has been a lifesaver for keeping track of customer inquiries and resolving issues promptly!" December 13, 2023 4.0 Pros The ticketing system is simple to use and helps our team stay organized and responsive. Cons I wish the reporting features were more robust and customizable to track different metrics. Review Source kmK kala mallik K. graduate research assistant Farming Used the software for: 1-2 years ### "fastest customer ticket resolution app" January 29, 2022 5.0 The best app in the market to provide immediate ticket resolution in a timely manner. Even the customer executive members are very polite and also the app is well designed. 100% customer satisfaction with their complaints. Pros Easy to organize, time tracking, generating tickets based on timely manner. clear information without confusion. Cons nothing least to say, well organized app , I appreciate it. Review Source DS Darren S. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Zoho Desk" June 8, 2021 5.0 Pros Ease of use. Hosted in the cloud. Module based. Cons Nothing. This product has all the features we need as a helpdesk. Review Source VR Verified Reviewer Project Manager Scrum Master Used the software for: 6-12 months ### "good" November 27, 2017 5.0 Pros is a great choice for either internal helpdesk or external service desk scenarios. It integrates with Facebook, Google Analytics, Twilio, and Twitter to extend functionality and provide gateways for users to interact with agents using Voice-over-IP (VoIP) or social media, as well as to provide data analysis to managers monitoring customer interactions and service-level agreements (SLAs). All of that and a nice price tag earn it an Editors' Choice award in our helpdesk category, along with HappyFox and Vivantio Pro. Cons Overall, the Enterprise version of Zoho Desk is a very capable, easy-to-use, and nicely priced helpdesk system. A free trial makes creating a test bed simple and it provides a well-designed and capable UI for the Enterprise version. Unless you're specifically looking for a helpdesk system with integrated asset management Review Source cJ chris J. IT Developer Automotive Used the software for: 2+ years ### "The perfect Support Desk software" January 2, 2019 5.0 Has saved us lots of time and I also feel it gives a more professional feel to our service. Pros Easy to implement and prioritise tickets. Love how I can customise my view to see just the tickets I have to work on rather than having to check every ticket. Cons You may have to upgrade from the free version if you want to make major use of the API as the its Limited. Would have been great if there were any Jira plugins to push changes into a sprint. Review Source Scott H. CEO - Co-Founder Marketing and Advertising Used the software for: I used a free trial ### "Love the integration with Zoho CRM" June 23, 2017 4.0 Pros What I like most about Zoho Desk is the fact that it integrates nicely with Zoho CRM. When I get an email thats associated with a record in my contacts I get to see all their information. This has proven to be a super beneficial tool for my entire company. Cons There are some useless options that list out the different types of tickets. Most Zoho products are easily customizable however this feature is not. I want to make this super simple for you employees and this might confuse them a bit. Review Source KM Karl M. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Simple and Intuative helpdesk software" January 8, 2019 5.0 Switching to Zoho Desk has meant increased revenues to our company. The learning curve was minimal for everyone involved and once in the habit of documenting all calls either on a phone, tablet or PC you realize how much work you forgot to bill for and left on the table each month. Pros Easy to setup and rebrand to your portal. Nice client help desk portal with KB and simple new ticket function. Great communication tools, issue tracking and integration with other Zoho suite tools like Zoho Assist. Easy for techs to use, track time and share/swap tickets. Excellent report tools. Zoho support staff are responsive. Cons Found it hard to do any custom sort by geographic region or city, especially when trying to combine jobs for techs in a particular area that require excessive travel time. Review Source AD Allan D. Head of Information Security Education Management Used the software for: Less than 6 months ### "A great start to a ticketing system" February 20, 2024 5.0 It is a good experience for the price point. Pros It's very simple to use and has heaps of powerful features Cons There are missing "complex workflows" that would make our teams life easier Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was at a higher price point and we weren't using the additional features Review Source DB Dylan B. IT Specialist Law Practice Used the software for: 6-12 months ### "Zoho Desk Rocks!" April 19, 2023 5.0 Pros It's easy to navigate and user friendly. Cons Honestly I didn't like when they were down and didn't let others know. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.