# Page 26 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Zoho Desk the right Customer Service solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 26 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 626-650 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mK manish K. java developer Computer & Network Security Used the software for: 1-2 years ### "cool" November 28, 2022 5.0 greatt Pros easy to track the IT ticketsvalue for money Cons the features which is must be included that is optimization Review Source SR Simone R. Software developer Internet Used the software for: Less than 6 months ### "User friendly ticket management" December 21, 2023 4.0 Overall it is a good platform for ticket management and basic and advanced support. Pros The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk. On the other hand, I appreciate the possibility to customize the product quite deeply. Cons Customization functions are not accessible to entry level user, just on payment plans. Review Source Rick D. Attorney Law Practice Used the software for: 1-2 years ### "Another quality Zoho Product" May 10, 2017 5.0 Pros I have regularly used Zoho Products and fine them to be incredibly reliable and highly customizable. For someone that always likes to have custom workflows, Zoho is hard to match. Cons Support is not always on par with other softwares, but overall gets the job done. The amount of customization available can mean longer set ups. Review Source Himanshu N. Managing Partner Information Technology and Services Used the software for: 6-12 months ### "Amazing Software for Ticket Support System" June 8, 2017 5.0 Pros Simple and Intuitive Super Fast and Clean Interface Works like an email system Multi-Channel and Automation of workflow is amazing Review Source KM Katie M. Owner Religious Institutions Used the software for: 1-2 years ### "My go-to for my domain email" July 2, 2018 5.0 I use this product everyday for my domain based e-mail accounts. I really like it; i've never had a problem setting it up and receiving e-mails and sending e-mails. Pros I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs. Cons I didn't like that some of the products in zoho desk where trials which you had to pay for at a later time. Review Source VR Verified Reviewer Direct Support Professional Accounting Used the software for: 1-2 years ### "ZOHO DESK" October 3, 2018 4.0 I enjoy having the ability to keep in contact with my staff and keep all files current and accessible to them Pros I liked the functionality the ability to keep all my files together in one area the ability to have virtual meeting with the click of a button Cons The only problem was the customer care the amount of time it takes to get assistance was ridiculous Review Source AS Abhinav S. Operational Education Management Used the software for: 2+ years ### "Feedback" July 12, 2022 5.0 Pros Ticketing system Analytics Zoho ticket automation Cons Report and Slowness manual ticket proper data Review Source VR Verified Reviewer CEO Telecommunications Used the software for: 1-2 years ### "Indispensable Tool" August 30, 2018 5.0 Pros Zoho Desk has been incredibly easy to trial, setup and integrate into our workflow, quickly becoming the center of our support activities and obsoleting older tools. Cons So far we've had no issues with Zoho Desk. The only exception was related to a large number of spam messages reaching the inbox at one point, but Zoho support addressed this quickly and efficiently. Review Source VR Verified Reviewer Human Resource Generalist Used the software for: 1-2 years ### "Free/Cheap software that assists in the management of assigned tasks/tickets" April 24, 2018 4.0 Can't compete with the free/cheap aspects of this particular software. Pros It is a one stop for submitting and managing tickets. It is great for the value of the software and helps keep track of pending assignments. Very easy to use and has some cool integrations Cons It can be confusing to navigate at times. Would be nice if you could set up a spot where people could post anonymously Review Source WT Winnie T. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Live chat." August 29, 2023 5.0 It is good for Life chat and certain campaigns. Pros It integrates Zoho incorporation and user of friendly tickets are easy to create Cons I have used it for some time back but it only had Network challenges with the server. Review Source Tanner S. Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Okay for what it is " November 11, 2021 4.0 Pros Zoho desk was good for live chat options and ticket support for those who need both in one place. Cons At the time we had trouble integrating other parts of our tech stack and you have to pay a lot more to get all the features through their service. Review Source AA Awicon A. Managing Partner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best Ticketing system yet" January 3, 2022 5.0 Pros Integration with CRM is the best feature Cons Pricing is too expensive especially monthly rates Review Source CF Clément F. Manager Sports Used the software for: 1-2 years ### "super pour un service client" February 27, 2023 4.0 Pros la répartition des appels via l'agenda est très pratique et intuitive Cons le logiciel est assez couteux pour une petite entreprise Review Source CAM Carlos Abraham M. Director de operaciones Information Technology and Services Used the software for: Less than 6 months ### "Easy to implement, quick to operate and easy to consult" May 22, 2017 4.0 A considerable improvement in client - provider communication. Organizes and greatly simplifies the control and information of each case that a client can request; improves response times and certainly provides support by having the information grouped in such a way that allows you to respond accurately, quickly and accurately every subject. Pros Create custom tick filters with different criteria to improve your response time and solution. The information you have at the time and you can consult via iOS and / or Android the answers are instantaneous. It is very important for us to delegate the tickes to an agent, it is very simple to manage in this sense. It is definitely a powerful tool. Cons I think they could improve on the part of the application for iOS and Android, it is too limited. The fact that it is not possible to add an attachment when replying or writing an email, or an attachment in a comment; limits daily operation. In the same way the tasks are useful to delegate and organize the work, but the application does not allow to perform these functions. There is work to be done in this area of ​​the application. Review Source TB Terry B. System Administrator Computer & Network Security Used the software for: ### "I love this help desk suite!" August 8, 2017 5.0 It helps 1 person IT dept have 1 central place for people to ask for help instead of getting bombarded by 200 emails. Pros Free, lots of features for a small company and easy for 1 person to manage small IT department. It has multiple apps for all your devices and is small enough for a small company, big enough to take on the enterprise should your company expand and need a paid for system. What is really nice, there is no setuo except for your own branding and all software is managed in the cloud! Cons Nothing I do not like for free, how can we complain! I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons!I do not see any cons! Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Good product from people who understand nutshell of this domain" April 10, 2017 4.0 Pros Gets integrated with CRM module, and other integration available (We have to look in them as well). We can handle/track complete lifecycle of service delivery based on best practices like ITIL Cons I am afraid still on trail use, we have opted in CRM and BOOKS already, We can give a critical review as we load ourselves on it. But one complaint is, it takes more than usual time to work through desk than in old system (manual working). We ascribe it to learning curve Review Source JB John B. Owner Consumer Services Used the software for: 2+ years ### "Zoho Desk - Just what I needed!" April 4, 2017 5.0 This the third product I've used of theirs - others being CRM and Books. I have found each very easy to setup and use. When I have needed support, they are very helpful. Pros This the third product I've used of theirs - others being CRM and Books. I have found each very easy to setup and use. When I have needed support, they are very helpful. Cons Sometimes their helpdesk people did not respond the same day - but I kind of expected that. Review Source Igor S. Technical Support Team Lead Computer Software Used the software for: I used a free trial ### "Good Support Solution for Its Cost" October 4, 2017 4.0 Pros Nice workflow rules Flexible ticket views Reasonable pricing Chat functionality Phone calls integration Remote assistant included Modern design Flexible agent rights restrictions Unlimited free Light Agents (view only accounts) Cons Lack of visual customization, some options are hardcoded Spam filter is too sensitive which can cause issues Sometimes loads slowly Menu is not ideally intuitive, agent needs time to adapt to it No ability to install on premise Review Source OA Omolayo A. Business Consultant Financial Services Used the software for: 2+ years ### "My experience with Zoho Desk " November 5, 2022 5.0 Pros A very good customer support application with a lot of features, the template especially makes ticketing very easy and fast. The software allows for integration with other application. Awesome product! Cons The mobile app does not have some valuable features that the website version has and does not leave you online. Review Source aP adrien P. CTO for customcare service Used the software for: 2+ years ### "Easy to make it run." June 16, 2017 3.0 Make it run quickly but you can't make it all you can imagine. Pros You can make it work easily and fast enough to drive the new project. You can use default email template for basic automatic response and your own template after. Cons It 's not very fast. And some functionality like report are not working at 100%. You can have some difficulty in synchronizing your customers in your database and zoho database. Review Source AP Anderson P. Customer Service Representative Telecommunications Used the software for: 1-2 years ### "One of the best help desks Softwares in the market" December 9, 2017 5.0 Pros A great tool to attend your customers. Is very easy to set up, great assistance with live chat if needed. The chat available is great to integrate it into your company web page. Cons One of the things that must be implemented is the option to duplicate tickets, which do the job much easier and faster. Other than that, it offers everything you need. Review Source UA Umair A. Researcher Education Management Used the software for: Less than 6 months ### "Zoho Desk for Easy Ticketing and Business Management" February 18, 2023 4.0 Overall, Zoho Desk provides an easy ticket management system along with a range of subscription plans from free to different prices with discounts. Pros It is an easy ticketing management system with a different subscription plan as per your choice.The free plan is available until you decide to subscribe.A huge discount is offered with all of the subscription plans. Cons Limited merging option of multiple tickets.Sometimes support is not as helpful as should be. Review Source Sanjeev K. Co Founder Legal Services Used the software for: Less than 6 months ### "Fantastic Ticket Management & Support System" December 6, 2017 5.0 my entire support function is robust and responsive now. Pros We at setindiabiz has been using freshdesk for quite a long time, however since we are deploying zoho for all process, after the launch of zoho desk we moved our support functions to them. We are enjoying the ease of doing work and seamless integration with zoho crm. I strongly recommend this product. Cons I am expecting better customer care, at least they must revert when they say will come back with the resolution. Review Source mS mandip S. teacher Education Management Used the software for: 2+ years ### "Zoho Desk Review" July 7, 2022 5.0 Pros A great tool to organize oneself and the company. Cons Does not offer a lot of options to use for the team members. Review Source TL Tyler L. President Information Technology and Services Used the software for: I used a free trial ### "so far its pretty great. " November 2, 2021 5.0 SO far I am really impressed. Pros So far my team and I are really impressed with all the features. It has been quick for the test team learn how to use. Cons the pricing structure can be difficult. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Zoho Desk it had more to offer our company overall. with crm tools, accounting tools, hr tools, and much much more. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) More features. better support Review Source Talk to a Capterra advisor for free and get results within 15 minutes.