# Page 27 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Zoho Desk the right Customer Service solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 27 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 651-675 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jL jibby L. LEGAL ASSISTANT Law Practice Used the software for: 2+ years ### "Zoho to the rescue" June 30, 2022 3.0 Prompt and efficient Pros Ease of use and functionality for our CRM Cons The support from the global support, the 24/7 access helps and the prompt feedback also helps our business. Switched from [Capsule](https://www.capterra.com/p/124041/Capsule/) Functionality Review Source sG suganthashri G. Digital Marketing Executive Computer & Network Security Used the software for: Less than 6 months ### "Bit expensive but ok" April 7, 2023 4.0 Pros The easy set up and user friendly UI.And the call management, data tracking Cons The cost is high compared to other software available in the market Review Source José Z. Banquier Financial Services Used the software for: 1-2 years ### "Téléphonie assurée " October 18, 2023 5.0 En réalité la téléphonie marche bien avec ce logiciel Pros Le logiciel sert beaucoup plus à l'efficacité du service client Cons Les offres coûtent chers et consomment d'unité Review Source VR Verified Reviewer Founder Internet Used the software for: ### "Tried the software for the trial period and would have liked to explore all the other options more" October 20, 2017 4.0 Pros The interface is user-friendly and accessible. Everything you need is in one place and the integration with other third-party software. Cons The App Creator module is the most important in my opinion, however it is not easy to set it up without expert knowledge. Review Source VR Verified Reviewer Owner Computer Software Used the software for: I used a free trial ### "Not bad for the money" June 10, 2017 4.0 Pros It's mostly easy to use and the app integration is nice. We have been using it for a few weeks now and are enjoying it so far. We came from Zendesk and it's very comparable. Cons There needs to be a simpler automation setup. We get a lot of tickets for the exact same thing several times a day. I need to be able to send out a clear concise response by clicking a dropdown and a button, not having to re-type or copy and paste the same message 30+ times. Review Source SS Sam S. Self Employed Information Technology and Services Used the software for: 6-12 months ### "Zoho is great to streamline your support desk" November 16, 2023 5.0 Pros Zoho Desk provides a seamless ticket management system, allowing for organized and streamlined customer support. Cons Customization options may be limited depending on needs. Review Source VR Verified Reviewer Co-Founder / CEO Consumer Electronics Used the software for: Less than 6 months ### "All integrated and seamless Experience" December 9, 2017 5.0 The best, my customer care and helpline is now officially always on. Pros The ticket board, its making the urgency in my team to get things done, the help center has all the information that my customers require and the best part is how they like the customization part. this is simply world class. Cons I would've really loved more integrations other than Zoho integrations. Because i use tools like HubSpot and Intercom so I would've loved to get more flexibility in that. Review Source JS Joseph S. IT Operations Engineer Logistics and Supply Chain Used the software for: I used a free trial ### "Patch Management" July 25, 2023 5.0 To-date quite pleased with the product. Pros Ease of distribution. Patch availability Cons No cons at present, still learning the system Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Zoho Desk Currently I was just looking for a patch manager. I like the thought that if we decide to expand to other support items, there are options without having to purchase from another company. Review Source Timothy K. President Computer Hardware Used the software for: I used a free trial ### "So far my eperience has bveen great everything is failry easy to figure out. would be better if ther" June 30, 2017 5.0 Pros the ammount of applications and functionality it has, it makes it very easy to delpoy and any level of user can do it Cons not enough support for when i can not find something, there have been certain features that i see are available but need to be activated and when i can not find where to go to activate it then it is very hard to get help to find where i need to go, so there has been a lot of wasted time looking for resources that are not there Review Source RR Romeo R. Managing Partner Information Technology and Services Used the software for: 2+ years ### "This app faithfully served me for years." May 30, 2017 5.0 Customer support and for the free version is very useful and complete tool. Make's me buy a full version. Pros Customer support and for the free version is very useful and complete tool. Make's me buy a full version. Cons It does not have a minimum remote tool incorporated (like ZOHO Assist). At least if we would have Zoho Assist with a better quality and faster but for now is pretty much unusable. Review Source Alberto Maria B. Used the software for: Less than 6 months ### "good job!" May 17, 2017 4.0 Pros After using Zoho products for years now, I'm forced to start looking for alternatives due to reliability issues and limitations in features. Customer service is also slow, vague and doesn't resolve issues. Cons Downtime, emails not being sent or received. After being told for 3 years that zoho would fix the reliability issues we are still not seeing any results. Downtime several times per month and email messages not being sent, or received. Review Source LB Lubega B. Mission Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Desk for serve " September 27, 2023 4.0 Pros This is the help desk I have ever used and it has done for me the greater work sincerely it integrates with Google Microsoft and other applications Cons Realistically the software is available whenever I need it and is one of the reliable soft areas when it comes to live chat Review Source SM Sherry M. VP Used the software for: 2+ years ### "Have used zoho for the past few months and it is great to see the items iIn one place" November 18, 2017 4.0 We don't respond from the software to customers as the formats don't match our templates but it looks like that is coming on a feature list Pros We like the options to enter a knowledge base as we see this will help us internally and opening it to our customer base for reference. The dashboard, added perhaps a year ago is a great quick view on the overall status without having to order reports Review Source Adarsh N. CEO Used the software for: Less than 6 months ### "very nice features and very user friendly , value for money" October 10, 2017 4.0 Pros Mail integration and Bugs Integration, Multiple departments, all at once! We are still exploring more features on this. I have been using zendesk earlier but found this to be more intuitive and easy to manage. Integration with other zoho products like CRM and Bugs is the best feature! Cons UI is bit complex for newcomers, i hope Zoho works on this soon! We had hickuups figuring out where is what but i think we are good to go now. Review Source tO toyeeb O. retails Retail Used the software for: 6-12 months ### "Very nice " January 2, 2023 5.0 Pros Texting editing, knowledge, easy to understand Cons Texting editing, working perfectly, never delay Review Source SR Silas R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing! Zoho Desk really brings my company's support team together. " August 21, 2017 5.0 The biggest benefit is having a reliable software that can handle multiple areas of my business, and have the feel of a company intranet. This helps to keep my employees engaged! :) Pros I love the ease of use while still maintaining a number of great functions. I also love the ability to customize and make it feel like our own company software. Cons What I like the least, is the login page for email. If I was to make any changes I would like the ability to use a custom login page for company employees. The current Zoho email login page is a bit too busy. Review Source Jim S. Founder Used the software for: ### "So far it works and supports is helpful" June 5, 2017 3.0 Pros Customer support response fast for any inquiries I have. Few times I asked something and the response been SATISFACTORY Cons limitation of features. It seemed it has fewer features compared to its competitors. However, I am still happy with it Review Source RP Robert P. Online tutor Online Media Used the software for: Less than 6 months ### "It is very easy to use and i love it." May 25, 2023 5.0 Pros Yes, it is very easy to use and userfrindly. Cons Its all good to use and very much helpfull Review Source PG Pravin G. Key Account Manager Management Consulting Used the software for: 1-2 years ### "Time saving tool" August 22, 2017 4.0 Pros We are very satisfied with the Zoho desk tool. It has saved our lot of time to track daily issues. Our efficiency has certainly been increased due to this tool. Thank you, Zoho. Cons No on-site version for those who distrust the cloud. No dedicated asset management features. Needs update always you change any feature. Review Source SP Sander P. Service Engineer Machinery Used the software for: 1-2 years ### "Does its job greatly, automatically integrates unique numbers for each ticket." March 23, 2018 4.0 Better overview of running issues at customers, emails that are being read by colleagues, and forgotten to set to unread are no longer an issue. Pros The best part about this software is that it is easily integrated into different systems, set it up with your own branding, etc. Functions of the free version are practically enough for daily use. Cons When you want to generate reports on deeper levels, you quickly run into issues with the free version. Luckily they offer a professional version, only disadvantage is that you have to pay per agent. Review Source Geoff G. President Used the software for: I used a free trial ### "Good discount ticketing software for small businesses, lacks the backup for larger" July 30, 2018 4.0 Pros It has all the new fancy screens the look smooth. It is a solid option if you are running a small support department on a budget. There are affordable options the do give you the full operations to run a support operation. Cons It comes with a high learning curve. It isn't as intrinsic as more developed products. Also does not have the workflows and options you get accustomed to with more developed ticket management systems. Review Source GA Grisham A. Customer Experience Manager Retail Used the software for: 2+ years ### "Easy to use" February 7, 2020 4.0 Pros I love how intuitive and easy to use this software is. Cons The free option does not give us many capabilities, so upgrading may be something worth looking into. Review Source Thiagarajan R. Founder and CEO Used the software for: Less than 6 months ### "Zoho Desk is a great help desk software - nice feature set at a good price!" May 30, 2018 5.0 It simplified our help desk process quite a bit. We now get all the relevant KPIs out of the system easily. Pros Zoho Desk is easy to get started with. It's easy to set up and you can be up and running in a matter of minutes. It has a lot of advanced features that help you in running your help desk in an efficient manner. Cons Information on setting up the system to implement some of the complex requirements is hard to find. Would have liked 24/7 support. Review Source GP Gareth P. System's and Operational Support Manager Information Technology and Services Used the software for: 2+ years ### "Simplifies keeping track of multiple issues" May 2, 2017 5.0 Much much easier way of managing issues as they come in. Using my inbox was impossible! Pros Very easy to use with lots of functionality. Staff have always been extremely helpful if there has been an issue (very rare). Overall i'd highly recommend it. Cons Can be slow sometimes in receiving emails through. Not be a huge amount just 5 minutes or so which is annoying sometimes. Review Source TA Taiwo A. Growth and Marketing Financial Services Used the software for: 6-12 months ### "Using Zoho Desk has been fantastic so far. The integration with the CRM Software is fantastic." August 8, 2017 4.0 The ticketing system is great and we are benefiting from it. Pros The integration with our CRM (Zoho CRM) is paramount in helping the productivity of our team members. No other help desk software offers such a seamless integration. Cons More social media accounts should be added. Apart from that, we do not have anything we do not like. We have bee using it for a couple of months. There are some outstanding questions around task templates, but everything has been working as designed. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.