# Page 3 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho Desk the right Help Desk solution for you? Explore 2212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 51-75 of 2212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HL Harsh L. Software Developer Computer Software Used the software for: Less than 6 months ### "Zoho Desk: A Smart and Efficient Help Desk Solution" February 22, 2025 5.0 Zoho Desk provides a robust and user-friendly platform for managing customer support efficiently. Its automation, AI-driven insights, and multi-channel support enhance productivity, though there is room for improvement in customization and reporting. Pros Zoho Desk has the best interface with powerful automation, making customer support seamless and efficient. Its AI-driven insights and multi-channel support enhance productivity and customer satisfaction. Cons Zoho Desk's customization options can be limited, and its reporting features may require improvement Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) It has some limited features which is why I chose Zoho Desk Review Source SR Steven R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great product for syncing teams and clients" September 20, 2019 5.0 We love it. easy to use and it syncs with the crm so we can easily see what we are doing for clients. Pros The ability to have clients open tickets and be able to assign multiple tasks to different team members Cons trying to figure out the best plan with all zoho products. This is simple to figure out with their pricing but they do have a lot of apps we use so knowing what we need is probably the most difficult part. Review Source TK Thorsten K. Chief of office of Airworthiness Airlines/Aviation Used the software for: 6-12 months ### "Get help and track tickets." January 6, 2025 5.0 I like it's ability to keep tickets open until they're worked upon. Pros Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets. Cons It helps us to connecting our clients in very short time Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Zoho Desk is quiet simple and modified Communication tools. Review Source SC Stefano C. Marketing manager Business Supplies and Equipment Used the software for: 6-12 months ### "A valid platform to group tickets from different sources" November 10, 2024 4.0 My experience with Zoho Desk has shown that it’s a very flexible and reliable platform which can group tickets from different sources into the same place. Like any tool it comes with some room for improvement, especially in the mobile version. Sometimes slowdowns may occur if you have a lot of data in your reports. Pros Easy and well-organized user interface, simple navigation. I can group tickets from email, social media and chat into the same platform. Cons The mobile app is useful but it's not as good and complete as the desktop version. When handling large data sets in reports, sometimes I noticed some lags. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Zoho Desk It has fewer advanced automation options Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Costs for advanced features were too pricey Review Source AT Aniruddha T. Operations Support Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Helpdesk Resolution with Utmost Productivity" October 9, 2024 5.0 In conclusion, the software has really helped us move from a manual approach towards single click ticketing system which has improved our internal processes efficiently with an agile mindset. Pros I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers. It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options. Cons The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) To help minimize the clutter on our ticketing process and also provide the users with full visibility on tracking the status of their issues Review Source SB Scott B. President Marketing and Advertising Used the software for: 2+ years ### "Reliable Solution for Customer Support and Organizing" November 29, 2024 5.0 Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience. Pros The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks. Cons The basic and mid-tier plans have limited customization options compared to the higher-priced plans. Review Source CM Charu M. Head HR Management Consulting Used the software for: 1-2 years ### "Zoho is the best and cheapest" February 12, 2025 5.0 I'm absolutely delighted to share my exceptional experience with Zoho! It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features. Reliable services with minimal downtime Innovative features that cater to diverse business needs Exceptional customer support that's always available. Pros Unparalleled customer support. The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution. Cons I have not experienced anything less with Zoho Review Source Karan K. Senior accountant Accounting Used the software for: Less than 6 months ### "Desk software to deliver good support" January 30, 2025 4.0 Overall its not so good to use Zoho but the idea is good Pros We can use it with limites excess of internet Cons Clumsy, and not intuitive along with gaping holes in sales Review Source TT Tommy T. AV Technician Construction Used the software for: 6-12 months ### "Runs smoothly and can do a lot of basic things for customer support." November 28, 2024 4.0 Great! Simple and does what we needed to do. Could not complain. Pros Simple and easy to use. Could integrate teams with zoho. Ticket system was easy to use. Cons Some functions wouldn't work based on the IT feedback Review Source TK Taylor K. Engineer Hospitality Used the software for: I used a free trial ### "Zoho - the integrated platform" February 22, 2025 5.0 Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles. Pros I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot. Cons I don't love the amount of notifications received and that the settings for this aren't adjustable. Review Source EP Eudelio P. ceo Internet Used the software for: 1-2 years ### "Zoho recomended" November 30, 2024 5.0 Pros The ticketing feature is the one I use in my day job Cons I am happy with all features in Zoho Desk Review Source GF Gabriel F. IT Intern Computer Software Used the software for: I used a free trial ### "Great Option as a Customer Support Platform" February 26, 2025 5.0 Over all i really like the platform and we plan to use it Pros I like that it has the option to approve a request to access the knowledge base Cons It can be difficult to set up the knowledge base settings the first time. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Zoho Desk Better user management when it comes to knowledge base Review Source DT Daniel T. IT Engineer Automotive Used the software for: I used a free trial ### "Zohodesk lets itself down with load times" April 3, 2025 3.0 When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices Pros Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors Cons Load times and performance can be slow. Not all the same features are available on the mobile app Review Source AK Ashkan K. Wns global services Accounting Used the software for: 2+ years ### "Zoho desk review" October 6, 2024 5.0 Pros What I like most about Zoho Desk is its intuitive and user-friendly interface, making it easy to manage customer support tickets. It offers excellent automation features for Cons Zoho Desk is its occasional performance lags, especially with larger ticket volumes. Review Source Satheesh R. System Engineer Information Technology and Services Used the software for: Less than 6 months ### "Amazing Product" February 4, 2025 5.0 I am fully satisfied to work in this domain Pros I like the support is to quick and we all are satisfied with this product. Cons It's very effective platform to work and simple to work. Review Source SB Stacey B. System Engineer Civic & Social Organization Used the software for: 1-2 years ### "Need a ticking system try them" September 30, 2024 4.0 One of the easiest ticking system you can create from scratch. Pros Fairly easy to work with the developers to create a ticketing system. Cons It's an overseas product and it's hard to communicate due to there accents. I dislike some of the development things. Even with the higher package you were still very limited how to set the help desk ticking system up. It was easy to change the basics like logo, fonts, website layout.The important features wasn't available most times. Review Source AA Abdul-Gafar A. IT Systems Administrator Computer Software Used the software for: Less than 6 months ### "Pretty solid ticketing system" November 13, 2024 4.0 Pros It's feature rich and integrates well with the other zoho products Cons UI & UX could use a bit of work but in general it's quite good Review Source AAM Ar-jay Angelo M. System Adminstrator Food Production Used the software for: 1-2 years ### "Solid Help Desk Solution for Growing Teams" September 17, 2024 4.0 Zoho Desk is a reliable support platform with great automation, but the user interface could be more streamlined for better usability. Pros I liked the easy ticket management, automation options, and customizable workflows. It integrates well with other Zoho products. Cons The interface can feel cluttered at times, and some advanced features require higher-tier plans. Review Source MF Martina F. Segretaria Amministrativa Hospitality Used the software for: Less than 6 months ### "Uno dei migliori" October 23, 2024 5.0 Pros Validissimo software per customer service e help desk software. Ricco di funzionalità che lo rendono unico nel suo genere Cons Inizialmente l'ho trovato poco intuitivo, anche a causa delle molte funzionalità offerte Review Source BS Bruce S. Programme Manager Education Management Used the software for: 1-2 years ### "Straight forward to use and accessible across multiple sites" October 15, 2024 4.0 Generally positive, used across our multi-site charity for IT helpdesk support Pros Ease of use and range of features for remote access Cons Can sometimes feel quite clunky and take time to load Review Source Julio A. H. CEO Computer & Network Security Used the software for: 1-2 years ### "My Zoho Desk Review" August 20, 2024 5.0 I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized Pros I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized Cons I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free Review Source SF Sara F. Segretaria Amministrativa Hospitality Used the software for: 1-2 years ### "Utilizzo molto semplice e immediato" July 29, 2024 4.0 Pros Software di semplice quanto intuitivo, Zoho desk consente di fornire un servizio di assistenza clienti di qualità Cons Alcune funzionalità che ho trovato su altri competitors non ho invece visto su Zoho desk Review Source WP Winston P. Tech Support Analyst Food Production Used the software for: Less than 6 months ### "Zoho Desk excellent plataform for Customer Service" August 8, 2024 5.0 A plataform full of features, many ways to comunicate with, good support Pros It's a very intuitive plataform, the way you can manage the tickets Cons Maybe a little overwhelming the application Review Source Diego R. Analista de Sistemas Higher Education Used the software for: Less than 6 months ### "Comentarios sobre Zoho" July 24, 2024 5.0 Pros Es una solución de gestión de servicio al cliente integral y flexible que ayuda a las empresas a mejorar la satisfacción del cliente, aumentar la eficiencia y reducir costos. Cons Para realizar personalizaciones avanzadas de la plataforma, es necesario contar con conocimientos de programación o contratar a un desarrollador. Review Source LM Lisa M. Recruiting and Employer Branding Specialist Financial Services Used the software for: 2+ years ### "Creates an organized and collaborative teams for easy ticket resolution" June 6, 2024 4.0 Experience an automated support, self-service management and professional customization. Pros Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure. Cons The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Consultancy levels in Zoho Desk is more helpful than the rest. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.