# Page 30 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 30 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 726-750 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Maninder A.  
Head IT  
Retail  
Used the software for: I used a free trial

### "It's very easy to deploy...liked it"

October 13, 2017

5.0

Pros

Easy to start with a basic free setup and upgrade on organization's demands or develops the need for more features.The best thing is it is very easy to manage tickets by automation rules so agents can see their tickets in their system automatically.

Cons

No on-site version for those who would not like to go for cloud. Also ITIL features are not present in this version of zoho.

Review Source

Carlos Q.  
Ingeniero de Soporte e Infraestructura y TI  
Information Technology and Services  
Used the software for: I used a free trial

### "amazing"

August 23, 2017

5.0

Pros

The user interface is intuitive, easy to use, its parameterization and configuration do not require too many steps. And the live chat provides a more personalized service with which the client feels better advised

Cons

The initial test period is too short, since daily duties sometimes do not allow enough time or additional configurations on other platforms require extra time

Review Source

IA

Izzeddin A.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Fantastic another Module from Zoho - Zoho Desk "

April 6, 2017

5.0

These guys know how to do and what market needs specially small and medium scale I like their job and what they doing

Pros

The Easy to use and the categories everything

Cons

the new look - Modern and matching with all their new upgrade for other modules and open API to other market software

Review Source

KH

Katy H.  
Telecommunications Analyst  
Telecommunications  
Used the software for: 1-2 years

### "Effective Helpdesk software"

April 18, 2017

5.0

We've been using Zoho for almost two years and it has met all of our needs. We can customize the ticket forms to meet the needs of our diverse helpdesks.

Pros

Adaptable to each helpdesks requirements

Cons

Sometimes the web interface has trouble going back to the main menu when you are within a ticket.

Review Source

LC

Lucia C.  
LATAM Sales Representative  
  
Used the software for: 1-2 years

### "Their interface is amazing"

January 18, 2018

5.0

Pros

Zoho is really cheap and user-friendly. I've been able to keep on track with all my clients. I'm in loved with Zoho desk.

Cons

The support should be better. It takes a while to receive an answer from their end. I've been waiting for almost 2 days for a reply.

Review Source

Andy P.  
IT Consultant  
  
Used the software for: I used a free trial

### "overall a brilliant piece of software for the money."

September 20, 2017

5.0

Pros

i'm just a few days in to using this software, a fantastically flexible piece of software scalable to fit individual needs. even the limited (not so much that it'll stop you working) free edition is feature rich and will improve your companies support dept no end.

Cons

as with any good, flexible software, there is quite a steep learning curve involved getting things setup.

Review Source

Mandar Z.  
Co Founder & CTO  
Insurance  
Used the software for: I used a free trial

### "Startup friendly Ticketing Software"

October 25, 2018

5.0

Overall we are happy with zoho. Customer support is liking this new system so we are good with it.

Pros

Though I have only used trial version. Interface and Customisation are very good. Out customer support has easily adopted this new ticketing system.

Cons

Support from zoho is slightly delayed. No direct point of contact for any support related queries. Api documentation lacks detailed explanation.

Review Source

IQ

Imaad Q.  
Business Development Specialist  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Best end to end management tool"

December 8, 2022

5.0

Pros

The way everything an organisation requires comes under it.

Cons

Too many options that are not required..

Review Source

EE

Eitan E.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Really cheap platform but needs more features"

February 3, 2022

4.0

Pros

It’s easy to set up and use and has great tools. It’s also good for saving money because there are no subscription costs and no charges for upgrades.

Cons

I think Zoho Desk needs more features, The features it has now are great but it definitely needs more

Review Source

VR

Verified Reviewer  
Website Scientist  
  
Used the software for: Less than 6 months

### "Great Software"

October 12, 2017

5.0

Pros

Zoho does it all, and it does it all well. It's relatively easy to configure compared to some other solutions, and the integration of all the apps is great once you figure them all out. Handles many aspect of our clients support, sales, chat, and crm capabilities.

Cons

That there are so many separate apps, sometimes it can be daunting to properly configure everything.

Review Source

DK

Deepak K.  
Founder  
  
Used the software for: 1-2 years

### "Very much setisfied with the features provided in the suit"

May 27, 2017

5.0

All the requirements for a startup, Accounts, HR, Support, Healpdesk, crm, email etc. all at one place and the best thing is all in sync with each other

Pros

One of the best thing with zoho is it have all the applications required for a business and all at one place. No need to go for different websites for different needs.

Cons

Prices are little high or if possible, can provide some plans specially designed for Startups as Startups in initial stage dont like to spend too much amount.

Review Source

KB

Keerthan B.  
Manager  
Arts and Crafts  
Used the software for: 1-2 years

### "Zoho Desk"

February 14, 2023

5.0

Pros

Perfect software for beginners/professionals.Easy to use.support is good.

Cons

UI could be improved.Looks basic. Tab option can be improved

Review Source

DP

Dimitri P.  
Computer technician  
Information Technology and Services  
Used the software for: 6-12 months

### "A great way to keep a company organized"

November 25, 2018

5.0

We use this software at the company that I work. Our productivity has really improved since we started using Zoho Desk! I highly recommend it, also it is really affordable for any business.

Pros

I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.

Cons

You have to spend sometime to learn how it works, but once you learn everything will run smoothly.

Review Source

GM

Geovanny M.  
Administrativo  
Construction  
Used the software for: Less than 6 months

### "Zoho Desk la mejor alternativa en servicio al cliente"

December 21, 2022

5.0

Me ayudado a mejor en la calidad del servicio al cliente con Call center me a facilitado todo en mi trabajo

Pros

Me gusta mucho esta aplicación porque me ayuda en la gestión del servicio al cliente

Cons

Todo me gusta de la aplicación todas las herramientas que tienes son necesarias

Review Source

Gill R.  
  
  
Used the software for: I used a free trial

### "I have found Zoho to be a very good ticket system."

September 5, 2017

4.0

Pros

I like the ease of use. I like that Zoho has an app. I like the accessibility of the software I like the customer portal. The integration with social media is also cool.

Cons

I wished that the software would not charge for an agent fee if the agent is just viewing the software to make sure the real agents are doing their job correctly. It could be a view only option.

Review Source

KH

Karina H.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Great for consolidating different contact streams"

March 13, 2023

4.0

Positive so far, reducing workload and organising customer contacts better than I had previously.

Pros

The most powerful thing about Soho Desk is getting the different contact methods set up so that no matter how a user contacts you, it arrives as a ticket in Soho Desk. The knowledge base is pretty good too.

Cons

The interface is good a first glance, but some of the settings are hidden pretty deep down in places you wouldn't expect.

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Computer Software  
Used the software for: I used a free trial

### "Feature Packed"

June 3, 2017

5.0

Pros

Zoho is offering me all the features I could think of for support and some pretty cool customization features. I am very happy I found Zoho Desk.

Cons

I haven't run into any of the reliability issues that the other users have stated, I hope they don't start. I would want notifications to come faster, and maybe a few more custom options if I could wave a magic wand.

Review Source

VR

Verified Reviewer  
iOS Developer  
Computer Software  
Used the software for: 1-2 years

### "Good support software with a free plan"

April 23, 2018

5.0

Pros

Full featured support software with a free plan and it has good native mobile apps for managing tickets.

Cons

Not as good as Intercom and other paid products but it works. The knowledge base interface is outdated.

Review Source

Srinivas S.  
Manager Professional Services  
  
Used the software for: Less than 6 months

### "Easy to use help desk management, support tracking. User friendly GUI for end users"

October 4, 2017

5.0

Pros

Support tracking, user friendly End user GUI. I have been evaluating for more than a month. If you are not tech savvy - you can figure with documentation. Able to sync with CRM, which is added advantage. So one system to manage your end users.

Cons

Support turn around, but I understand what you pay for is worth it. Just have to patience with support turn around.

Review Source

AD

Abhishek D.  
BA  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to use but visibility of menus and options is not so great."

June 1, 2017

4.0

account management. service request management reporting team accountability

Pros

Multi options and multitask capability. Easy when you get used to it. Ok UI Options for downloading report(limited) Options to add multi agents. Options for customer interaction(but limited)

Cons

Not so descriptive icons. Slow. Keyboard shortcuts but without any confirmation causes us undo actions a lot of time. Visibility of options.. Reports are very limited.

Review Source

VR

Verified Reviewer  
Customer service  
  
Used the software for: 1-2 years

### "Good software for I can have an orderliness"

December 14, 2017

5.0

Pros

That I can archived much important information and for me is very search the same information because is very util the search option

Cons

sometimes I can not edit some tickets and I looked for any permission, but any change I make does not help me

Review Source

David N.  
Staff Accountant  
  
Used the software for: Less than 6 months

### "Great Email System"

June 25, 2018

5.0

It's a great email system, especially for starter organizations, and it's free up to a certain amount of people. And it's very easy to use.

Pros

It's very easy to use, there is a wonderful app that is also easy to use, and it's just a very user-friendly site overall.

Cons

It's great overall, but sometimes the layout is a little strange or difficult to get used to. But, overall, it's a great site!

Review Source

VR

Verified Reviewer  
Projects Head  
Computer Software  
Used the software for: I used a free trial

### "Great software for very affordable price for small companies"

May 5, 2017

5.0

Pros

Been evaluating the product and it does pretty much everything that we were looking in a helpdesk. I am not aware of the downtimes mentioned here.

Cons

The email tickets page appears a bit cluttered. Can have a more seamless integration with Office365 and other apps. Microsoft Teams doesn't have a plugin for Zoho desk which would be a wonderful feature add-in.

Review Source

ANDRES F.  
operaciones  
Insurance  
Used the software for: Less than 6 months

### "EXCELENTE HERRAMIENTA PARA SERVICIO AL CLIENTE"

April 15, 2021

5.0

una excelente experiencia orientada a nuestra necesidad de poder atender de manera mas eficaz a nuestro clientes.

Pros

LA IMPLEMENTACION ES MUY FACIL, TIENE MUCHAS HERRAMIENTAS QUE AYUDAN AL FACIL MANEJO Y REDISTRIBUCION DEL TRABJO PARA EL SERVCICIO AL CLIENTE Y EJECUCION DE LOS AGENTES

Cons

EL REALIZAR LA INTEGRACIONES CON MAS APP QUE SE ENCUENTRAN EN NUESTRA ORGAINIZACION NO TAN ACCECIBLE

Review Source

JG

James G.  
Specialist Technician  
Education Management  
Used the software for: 2+ years

### "Great product"

May 30, 2017

5.0

Pros

Love the simplicity of getting going, IOS and Android app, and customer portal are great features for a very well priced product

Cons

The product is fantastic and I have no complaints regarding the use of it. I would like to see ITIL compatibility eventually, but for now its great.

Review Source

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