# Page 31 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 31 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 751-775 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Mohamed S.  
Senior Infrastracture engineer  
  
Used the software for: 2+ years

### "it was a good experience "

May 17, 2017

3.0

Pros

amazing to manage your company from it, immediately emails for tickets, having a mobile app which helpful for using

Cons

they don't have a live support and this something annoying me I need to get fast response for my question so I have thread all article to get what I want

Review Source

VR

Verified Reviewer  
Managing Director  
Cosmetics  
Used the software for: I used a free trial

### "ZOHO Desk optimized our customer"

July 4, 2017

5.0

Pros

Clear overview of incoming tickets, I like the integration of the Knowledge Base in the tickets. There are a lot of options to direct tickets to different agents. I also like the ways for communicating internally.

Cons

There are some customizations missing, specifically for the online web forms. But this is only a small issue, which can be addressed easily.

Review Source

RW

Ryan W.  
President  
Market Research  
Used the software for: 1-2 years

### "Great Software to keep the team going"

August 28, 2017

5.0

Pros

Good Layout, well planned software, keeps the team running day and night and organized beyond how we would expect.

Cons

Price! - Wish it was free, but everything that is good in life cant be free. Should they change this I would have no cons.

Review Source

AM

Akshay M.  
Manager Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Support needs improvement but product is fine"

January 9, 2019

4.0

Average when we take support also in prespective.

Pros

Ease of use, online, fast paced. UI is quite good and easy to understand.

Cons

Support has been going down lately. Nose diving. Staff isnt available. calls go on LONG wait. Response time is over 72 hours.

Review Source

VR

Verified Reviewer  
Customer Support Specialist  
Computer Software  
Used the software for: I used a free trial

### "Not a huge fan of Zoho Desk."

January 20, 2019

3.0

Pros

I was able to track tickets and customer information quite easily. It did the job but there is still way better service softwares out there.

Cons

I found Zoho Desk was confusing at first and the demo was not very helpful. We couldn't track who placed the ticket which became a little confusing. Overall, it was lacking in some features but it did it's job.

Review Source

Sergio K.  
  
  
Used the software for: I used a free trial

### "Zoho is really great"

April 14, 2017

5.0

Pros

I start using one single product with zoho, now we are using a few of them and I'm sure we will keep on adding zoho products to our company. The user interface has been improved so much it is really the top company right now with the full suite.

Cons

I haven't found any issues with zoho, support is great, product is great, I really think zoho is great.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Best experience with such amazing knowledge based system"

September 18, 2017

5.0

Pros

I was looking for an organized software and I found Zoho. I was really impressed by their clean and visible presentation, it is very easy to learn it and use it. I totally recommend this software.

Cons

Up until now I couln't find a single feature that disappointed me, but I have encountered a minor error when inviting agents, which was eventually solved.

Review Source

SP

Steven P.  
Owner  
Media Production  
Used the software for: 6-12 months

### "The helpdesk is finally here for our business!"

November 27, 2022

5.0

Our overall experience with Zoho Desk has been great. We were able to get support when needed.

Pros

What we liked the most about Zoho Desk is the ease of use and how organized it keeps all our help desk tickets

Cons

What we liked least about the Zoho Desk was... Nothing- we enjoyed it all! There is very little not to like about this software.

Review Source

VR

Verified Reviewer  
Professional Freelancer  
Writing and Editing  
Used the software for: Less than 6 months

### "Zoho has fulfilled all my requirements"

October 24, 2017

4.0

Pros

Zoho as an internal platform to manage your customer interactions is a great decision for any business and the cost makes sense.

Cons

Sometimes I feel like there is a bit too much going on at any one time. Many applications lie dormant and it would be nice to be able to hide those from view so as to be able to focus on the key sections for my business.

Review Source

VR

Verified Reviewer  
CEO  
Cosmetics  
Used the software for: Less than 6 months

### "All encompassing suite of office tools"

March 20, 2018

3.0

Pros

When we looked to create our backoffice infrastructure we looked at Zoho CRM. From there we quickly were drawn into a full service platform.

Cons

Way too complex for a start up. You'll need a full-time administrator to set up the tools correctly. If you invest, Zoho will be a powerhouse, but as a start up it's not a good investment of time and money.

Review Source

Keith A.  
Inspection & Service Sales  
Facilities Services  
Used the software for: 6-12 months

### "Zoho Desk is Awesome!"

February 14, 2023

5.0

Pros

We use this to make changes to our software that we use for inspections and service forms by DeviceMagic. We can get realtime feedback from our technicians and we don't miss a request!

Cons

There is constantly a popup asking us to extend the trial when we are already using it.

Review Source

JB

Jason B.  
Clinician  
Individual & Family Services  
Used the software for: 6-12 months

### "Zoho Desk Support"

December 26, 2022

4.0

My request being handled in a timely manner and the ease of the system.

Pros

Easy to use and great support. Happy to use and thankful my company chose to this product. I enjoy the timeliness of the response to my ticket request.

Cons

I don't have any issues or concerns with the product or service received. Please keep up the good work.

Review Source

Pratchaya C.  
  
  
Used the software for: 6-12 months

### "null"

September 5, 2017

5.0

Review Source

Vanilton S.  
Sócio  
Packaging and Containers  
Used the software for: 6-12 months

### "null"

September 22, 2017

5.0

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Made our more much more productive and customer support oriented"

October 6, 2017

5.0

Pros

The desktop version is just great. the snippet feature is time saving. tagging is very useful. Finally we have one source to look at instead of email.

Cons

the Zoho Desk App is lack of some important features like tagging and there are no snippet. In addition the RTL hebrew support is not 100% but the support team says that it's on their road map.

Review Source

Tyler U.  
Customer Service Associate  
  
Used the software for: Less than 6 months

### "Excellent"

December 29, 2017

5.0

Pros

I run a call center and I can run almost all call center operations completely within Zoho Desk. It also allows you to add live chat to your website and create tickets with agent routing enabled.

Cons

Not really easy to make an internal only employee knowledge base. Zoho Desk does not allow you to connect to a SIP phone and only company integrations.

Review Source

VC

Victor C.  
Jefe  
Farming  
Used the software for: Less than 6 months

### "Buen uso"

October 30, 2023

4.0

Pros

Pues la verdad se siente bien el interfaz bien uso

Cons

No encuentro mal funcionamiento es bueno

Review Source

AHMED D.  
CEO  
  
Used the software for:

### "Never seen or known of a better app"

June 15, 2017

5.0

Organizing trouble tickets, ability to solve them faster.

Pros

Never seen or known of a better app, it made our business operations, tracking, and processes easy to follow.

Review Source

VR

Verified Reviewer  
Overseas Supply Chain Management.  
Machinery  
Used the software for: Less than 6 months

### "Intuitive and straightforward"

October 4, 2017

5.0

Pros

Usability of every-day users is simple clean an made for productivity. Setup is easy and clear. However, it takes some time to get to understand the user interface for setup. The mobile app (android) is awesome!

Cons

Tags cannot be customized or managed, the integrations with other services are limited and automation is somewhat also limited.

Review Source

Steve S.  
Support Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Trial Review"

August 10, 2017

4.0

Pros

Intuitive setup, with easy of use functionality. Good email tools. Liked the reporting. Good for small and medium-size businesses, Good pricing and functional free version.

Cons

Still working on Integration - testing other Zoho products and Google Apps. Some customization required. Some customer support. Mobile apps have limited functionality.

Review Source

bS

brian S.  
Billing Manager  
Telecommunications  
Used the software for: I used a free trial

### "Zoho Desk Free trial"

October 20, 2023

4.0

Pros

Seems easy to use, a lot of good features, still exploring

Cons

I haven't found anything yet that I really don't like

Review Source

VR

Verified Reviewer  
Video Production Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho is a great tool for reaching back out to clients who may have gotten lost in your inbox."

June 6, 2017

3.0

Pros

What I like best about Zoho is the ticketing system and how it can integrate with my gmail inbox so all my emails show up in one place.

Cons

What I do not like about Zoho is how open tickets do not close by themselves after resolving an issue. I have to manually close each ticket after sending a resolution and that clutters my inbox if I forget.

Review Source

VR

Verified Reviewer  
Software Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "All in once software ZOHO"

November 27, 2018

5.0

Pros

This tool helps us in day-to-day customer support. We can able to track the tickets and this helps us to know which agent's performance was good. The resolutions we give to the customers can be recorded and made available in our KBase.

Cons

No cons presently as the product looks good for us. Which makes us automate our process. Not to depend on too many things. Evrything at one place

Review Source

AC

ALexander C.  
Support team leader  
  
Used the software for: Less than 6 months

### "Easy to use, quick to setup."

January 17, 2018

5.0

Pros

The free version gives you enough to startup a small team and get things going. It include all the basic features you will need. There is enough customisation to get it how you like and make it easier group ticket types together. The API list is great and allows for integration with many third party software and custom applications. On top their support team is quick to respond to issues and questions.

Cons

The standard report layout can be frustration and reports can only be emailed from the top tier. As far as i can tell you cannot auto assign tickets from a certain customer to a specific user, also cannot see a away to put a user on 'holiday' so no tickets can be assigned to them and existing tickets get reassigned.

Review Source

Renan V.  
Business Process Management Intern  
Industrial Automation  
Used the software for: I used a free trial

### "Very helpfull"

May 4, 2017

4.0

Pros

The PPX system integration is very helpfull to make the information management more efficient making my team support more productive.

Cons

The lack of video tutorials about the Zoho programming code. The software is very usefull but to get better automation results, i would need more information about how to build rules using codes in Zoho Desk.

Review Source

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