# Page 33 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 33 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 801-825 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ben C.  
Manager of Media Services  
  
Used the software for: Less than 6 months

### "Streamlined and VERY customizable. Unlimited potential I would say"

June 6, 2017

4.0

Organization to our very chaotic customer support system.

Pros

Customizable to my workflow/ company structure Able to add multiple departments and automate repetitive tasks

Cons

The customizability leaves a lot of room for mistakes or inefficiency i.e. saying there's 9 ways to skin a cat when I want to know the best way to skin a cat...

Review Source

Alan G.  
Head of Customer Growth  
Financial Services  
Used the software for: Less than 6 months

### "Still testing it out"

November 15, 2017

3.0

Pros

snippets so far seem kind of useful. Cant compare this to other desk software platforms though as I dont have the experience.

Cons

Cant schedule emails to be sent automatically at specific times. No response if calling their support #. Need some sort of import that checks headers, for say GDocs, to the knowledge base.

Review Source

VR

Verified Reviewer  
Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "Drop mic with this helpdesk"

December 7, 2017

5.0

Pros

Way cheaper than zendesk, great reports and easier customizations. The analytics is very insightfull, the prices are very affordable for any business and even the trial version is already better than any other

Cons

Poor language options and probably the design is not very flat and clean. But that can all be overlooked

Review Source

RK

Rama K.  
Director  
  
Used the software for: 2+ years

### "Amazing Service "

June 13, 2018

5.0

Pros

It has all features required for supporting our customers. The Mobile app is perfect and easy to use.

Cons

More advanced reporting and two factor authentication. If they go more tight integration with Google / Office 365 it would be better

Review Source

VR

Verified Reviewer  
Accont Media  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Zoho Desk: ottimo software di help desk, facile da utilizzare"

March 30, 2023

5.0

Esperienza positiva

Pros

Facile, intuitivo, veloce, può essere una buona soluzione per chi non ha molto tempo per la formazione

Cons

Prezzo e forse piuttosto semplice nel suo complesso come esperienza di utilizzo

Review Source

Debbie C.  
Executive Administrative Assistant to the President & CEO/Office Manager  
Computer Software  
Used the software for: I used a free trial

### "Limited features and unreliable customer service"

May 24, 2017

4.0

Pros

it was easy to use and setup. The price point was ok depends on what you are going to end up using that data from this software for.

Cons

Customer Service is really bad. They never get back to you. The free trial doesn't let you access the enter software so you can't even see what Desk is capable of before buying.

Review Source

VR

Verified Reviewer  
directeur général  
  
Used the software for: Less than 6 months

### "simply magnificent"

October 20, 2017

5.0

keep an eye in real time on everything that happens between our clients and my colleagues.

Pros

ease in managing all distribution and marketing channels. keep an eye on everything that happens in real time

Cons

Difficulties with the customization of the online conversation function. the French language version, is not totally in French.

Review Source

Ali A.  
Marketing Director  
  
Used the software for: Less than 6 months

### "Great solution. Gives our organization a professional support ticketing system"

October 30, 2017

5.0

Pros

We love that is it cloud based. very easy to customize to fit our needs. we also wanted a system that grows with us as we grow our team. very scalable.

Cons

just like any software there is a learning curve to fully utilize this system. but other then that we are very happy with our choice to using Zoho Desk.

Review Source

VR

Verified Reviewer  
Software Architect  
  
Used the software for: Less than 6 months

### "Customer Services made easy with Zoho Desk"

July 3, 2018

5.0

Easy customer handling

Pros

Can Analyze number of opened / in progress and closed tickets in a friendly user interface to improve the customer support Also we can automate the support process by creating rules

Cons

Less number of apps can only be integrated. Some other support portals give large number of integrations

Review Source

VR

Verified Reviewer  
Owner  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Great product!"

December 27, 2017

5.0

Pros

What I like the most is the price structure. You really get a lot of value comparing to the other big helpdesk software platforms. Also the easy integratiosn with other Zoho applications is a huge advantage. It's a very mature pease of software, it really helped to streamline the support in my company.

Review Source

SM

Shoubhic M.  
Senior Consultant  
  
Used the software for: 2+ years

### "Easy to configure and allows for customizations across a large set of operational needs"

June 25, 2018

4.0

Pros

Highly configurable and user intuitive , minute access controls , meets all security compliance , easy to set up .

Cons

lack of multi level approvals workflows and may be greater flexibility in designing forms in the standard version

Review Source

James S.  
CEO  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Meets or exceeds expectations."

August 2, 2017

4.0

Integration with other management, organization and communications software is a big plus.

Pros

Free plan is feature rich and the trial lets you test drive the upgraded features for a decent amount of time.

Cons

Navigation can be confusing and it should have the feature available for administrators to set and override user signatures.

Review Source

Russell C.  
Director  
Computer Software  
Used the software for: I used a free trial

### "Reasonably simple and quick setup of an on-line helpdesk function"

October 30, 2017

4.0

Pros

Ease of deployment made it quick to setup on our website. Try before you buy option is very useful. Large feature set, sufficient to setup a basic service.

Cons

Integration with other ZoHo modules and 3rd party products is unclear. The setup of SLAs and workflows requires a little more effort to comrehend.

Review Source

VR

Verified Reviewer  
Chief Solutions Architect  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Desk is Great! - However Lacks in Advanced Reporting"

April 19, 2017

4.0

Pros

We have liked the system for its built in features. The Context view is great. Also the interface is fresh and clean.

Cons

However, the reporting is still not upto the mark and Advanced SLAs stats cannot be tracked. Also, the integration with 3rd party applications or dashboards liek geckoboard are missing.

Review Source

DT

Debbie T.  
Active manager  
Business Supplies and Equipment  
Used the software for: I used a free trial

### "Allows online call "

September 5, 2023

5.0

Pros

It allows audio calls whereby I usually discusses issues with the customer.

Cons

Good information is delivered in the audio call and therefore no challenge

Review Source

Emmanuel M M.  
Technical Support  
  
Used the software for: 6-12 months

### "Awesome helpdesk application "

May 27, 2018

5.0

Easy to use and agents can chat with each other

Pros

This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it.

Cons

This can be a bit expensive if you have a lot of agents working with you can be kind of pricey hence some people end up going for solutions with a software that has unlimited agents

Review Source

Brandon B.  
Support Center Solutions Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Easiest Help Desk Set-up"

April 5, 2017

5.0

Pros

Easy to use and set up. Setup entire team in under two hours without previous knowledge of the software. Menus and setup are intuitive.

Cons

There are some fields and layouts that are not customizable. I was hoping to be able to further customize the look of my tickets, but it is just a minor annoyance

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Easy to use, nice customization options but some areas for improvement"

July 2, 2017

5.0

Pros

I love how feature-rich the "starter" version of this software is; you can really get up and running very quickly.

Cons

I could stand to see more customization options, especially for email intake/helpdesk ticketing. Some of their templates aren't terribly beautiful. But I'm happy with the service overall.

Review Source

MC

Melissa C.  
Career Coach  
E-Learning  
Used the software for: 6-12 months

### "Best CRM platform to increase relationships and streamline process"

December 21, 2021

5.0

It has been great it has really helped increase a lot of customer loyalty within my business

Pros

I love how simple and detailed this CRM platform is for customer relationships

Cons

I wish there were a few additional features that help on a reporting scale

Review Source

Manpreet S.  
  
  
Used the software for: I used a free trial

### "Zoho Help Desk - Solves my problems"

April 26, 2017

5.0

Pros

I like all the products by Zoho and the best part about zoho desk is integrated with other zoho apps. We are going to extend to more advanced version as we can certainly see a value into it.

Cons

There are so many options. There should be a way to hide options which are not used which can certainly help.

Review Source

Rohit M.  
Director  
Internet  
Used the software for: Less than 6 months

### "Brilliant Tool - A full fledged Support ticketing system and more"

August 1, 2018

5.0

Pros

A seamless system with automatic ticket management, in app mailing tool and even a knowledge base. Quite intuitive as well

Cons

Limited trial period. Could have extended this to 20 days. Also should have added some default/built-in options like mail notification and default rules for ticket assignment.

Review Source

VR

Verified Reviewer  
Sr Network Engineer  
Financial Services  
Used the software for: Less than 6 months

### "Awesome value for the money"

November 23, 2017

4.0

Great for tracking customer issues via email or web form.

Pros

Incredibly easy to setup and integrate with their other products. The products are well thought out and have mobile apps as well.

Cons

prices can get out of control if you don't bundle their products. The lack of integration with Office 365 in disappointing.

Review Source

VR

Verified Reviewer  
CEO  
  
Used the software for: Less than 6 months

### "I just started to use the ZOHO"

November 3, 2017

5.0

Pros

The package gives a lot of features that are required for good customer service. It helps in daily management of all inquaieries

Cons

In some areas it is too complex which make it sometime difficult to implement. Only in Enrerpirise version it is possible to integrate the package with e-mail account.

Review Source

kS

kumar S.  
Data Scientist  
Computer Software  
Used the software for: 1-2 years

### "Product Analysis"

December 15, 2022

5.0

Pros

Handling the data and storage balance is simple processing

Cons

Managing of data is good but complex to understand the segment

Review Source

Prajakta S.  
Chief Operations Officer  
Information Technology and Services  
Used the software for: I used a free trial

### "Helpful and easy"

June 30, 2017

5.0

Pros

The Dashboard helps my team organize themselves. The team is able to see their tasks, pending work and unassigned work that needs to be taken up.

Cons

Zoho Project and Desk should have one dashboard, or we are checking two applications constantly. If we can fix this, it will be super user friendly

Review Source

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