# Page 34 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 34 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 826-850 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Marketing and Communication Executive  
Computer Software  
Used the software for: Less than 6 months

### "Affordable IT ticketing tool for startups"

December 7, 2022

5.0

I find it very easy to raise issues be it with IT or HR or finance. It's managed very well all in one place.

Pros

For startups its the best tool to manage in-house and remote employee IT issues. It helps prioritize issues and lessens down time in employee productivity overall.

Cons

The tool is quite basic with very ancient UI-UX

Review Source

mC

masakala C.  
Sales executive  
Building Materials  
Used the software for: Less than 6 months

### "simple procedures "

November 22, 2023

5.0

Pros

Support team responds to inquries in time and in proper ways

Cons

The tool only works when online and support team doesnot respond when using the free mode

Review Source

DT

Dave T.  
Director  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Good option to integrate into CRM"

August 11, 2017

5.0

Keeps all information on one system and staff understand

Pros

Easy to use and customise ideal for integrating into other Zoho apps meaning all your data and customer records are all on one system.

Review Source

KE

Kule E.  
Mechanical controller and software engineer  
Automotive  
Used the software for: 6-12 months

### "Zoho desk "

October 3, 2023

5.0

Pros

Creating a team on zoho desk is very easy and admin on zoho desk has full control.

Cons

Zoho desk integrates with all zoho apps therefore after logging in is easy to use other apps.

Review Source

Erik A.  
CEO and cofounder  
Internet  
Used the software for: I used a free trial

### "Pleasant surprise to find this for the cost"

May 19, 2017

4.0

Pros

Great for a startup looking for great value for price. The interface is well done and it seems like there is a ton of good functionality.

Cons

Was a little hard to customize the FAQ at first. Spent a good deal of time trying to figure it out. Ended up with something simple, but it works for now.

Review Source

Nicolas V.  
Ecommerce Specialist  
Computer Software  
Used the software for: Less than 6 months

### "Powerfull support software, tricky to translate"

November 21, 2017

5.0

Pros

I can control mi technicians and their work, create tickets from social networks, emails and on site. Great web forms to create tickets.

Cons

No fully transtaltion to spanish, templates still in english if you choose spanish. We had to translate all of them, not intuitive to adjust some templates.

Review Source

AM

Amy M.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "Amys review"

June 23, 2023

4.0

Pros

I really love that it has live assistance.

Cons

There really wasn't much that I disliked.

Review Source

Bella S.  
Operations Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Overall a good customer support tool"

October 2, 2017

4.0

Pros

The ticket receiving time is fast comparing to other tools. They takes at least 5-10 minutes to be appeared in other support softwares. So I really like it

Cons

The design needs to be improved, sometimes we feel difficult to find ticket module and search function is also not working sometimes.

Review Source

KI

Kalume I.  
Senior IT technician  
Computer & Network Security  
Used the software for: I used a free trial

### "Tricket "

August 24, 2023

5.0

Is it to create tickets for discussing with clients.

Pros

It is friendly to use us and integrates with Google accounts and also integrated with other services such as Zoho meeting and Zoho email

Cons

The trial is as good as paid except few features

Review Source

MB

Mike B.  
Project Manager  
Marketing and Advertising  
Used the software for:

### "Good system for trouble tickets, can track time"

August 16, 2017

4.0

A decent ticket tracking system. Seems to require a bit more setup and configuration than we've had time to evaluate. Integrations with the rest of Zoho would be nice. Desk seems to be a newer software. I'd like to see some of it's featured replicated in CRM and Projects

Pros

Ability to track time and link to existing CRM contacts. Quick to enter new tickets and resolutions can be added to the KB. didn't really use that part though.

Cons

Link to the rest of Zoho is a little spotty as zoho one is new. The interface is a little large, a compact version might be nice. There are integrations, I think these will get better over time. A total solution for new sales, projects, helpdesk and accounting that are all connected would be great.

Review Source

VR

Verified Reviewer  
Director Of Customer Relations  
Program Development  
Used the software for: Less than 6 months

### "Excelent customer support tool"

February 21, 2018

4.0

Pros

A lot of options available at your fingertips. also have a lot of options available when it comes to integration tools that you can sync with zoho desk

Cons

what i like the least is the user interface, it is complicated to get use to and took a very long time to get familiar with the platform

Review Source

VR

Verified Reviewer  
Operations Consultant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Terrific platform"

April 19, 2017

5.0

Pros

Using Zoho has given us all the horsepower that we would expect from more expensive CRM platform, but with a level of flexibility that allows us to customize it for our needs.

Cons

The amount of manual setup required to move our KB over from Confluence has exceeded our original projections.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Great customer support chat"

July 28, 2017

5.0

Pros

This is a great tool to manage each case with your clients. There are a lot of aspects that can be customized, I love it.

Cons

Is not difficult but it takes so long to set it up. I think is great for the customers but for the administrators it takes a while to understand every aspect of it.

Review Source

VR

Verified Reviewer  
IT Infrastructure & Integration Manager  
Computer Networking  
Used the software for: Less than 6 months

### "Good free help desk software"

June 13, 2017

4.0

Pros

I like that the software is free and has enough features to get a small company by until it is time to upgrade.

Cons

The free version does not allow for CRM integration which is somewhat of a bummer. I wanted to pull my accounts and contacts over, but this is not doable in the free trial.

Review Source

VR

Verified Reviewer  
Lead Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Great free product"

April 26, 2017

5.0

Pros

We currently use another free product to run our helpdesk for a small select customers, Zoho is by far has more in depth functionality and ease of use!

Cons

At the minute there is nothing i can say is a negative, i have the free trial and its working as expected for what my company needs.

Review Source

Xavier G.  
Business Consultant Digital Workplace  
  
Used the software for: Less than 6 months

### "To the point service desk tooling"

March 11, 2018

4.0

An organized support center!

Pros

Easy to get your support up and running and organise customer questions. It works fast and it helps you to start a professional support.

Cons

A crowded user interface. The user interface is somewhat busy, with many many options you don't need on a day-to-day use.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "It has been very positive. Team likes its functionality, we need to extend for a few days to finalize decision"

July 28, 2017

5.0

Pros

Ease of use and the fact that it integrates various business tools, will lead to more accurate and up to date reporting and data.

Cons

Free trial has many of the features disabled making it difficult for team to make an educated and full decision as they are nto able to use all features.

Review Source

VR

Verified Reviewer  
CEO and Founder  
Hospital & Health Care  
Used the software for: I used a free trial

### "Lots of features"

November 5, 2017

5.0

Pros

Great custom branding options allows you to make it look and feel however you want. lots of features.

Cons

The con is that there are so many features and options, it can be confusing to use as an admin and often have to look up how to do simple things. UI should be improved for admins.

Review Source

PT

Pankaj T.  
Supply Chain Officer  
Building Materials  
Used the software for: Less than 6 months

### "Versatile helpdesk "

July 20, 2023

5.0

I am in love with this helpdesk sofware thanks to its versatility.

Pros

Zoho desk is a great alternative to current helpdesk softwares, because it is very simple to utilise on a day to day basis.

Cons

Absolutely nothing. I have no aspect of Zoho desk to dislike about. It is simply a great helpdesk tool.

Review Source

SA

Stephanie A.  
Marketing Manager  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Great HelpDesk Solution"

October 27, 2023

5.0

Pros

Another great solution from Zoho. Allows clients to record their issues with notarised updates

Cons

The user interface isn't very friendly. Navigating can sometimes be challenging.

Review Source

VR

Verified Reviewer  
Magento Developer & Consultant  
  
Used the software for: Less than 6 months

### "Awesome Support Desk Tool"

October 25, 2017

5.0

Pros

We have been using Zoho Desk tool for a month now and have been very happy with the software. It has helped our team to get back to client on time and increase the customer satisfaction.

Cons

The initial setup does take some time but the Zoho team was always available to help us out.

Review Source

Manoj A.  
Engagement Specialist  
Education Management  
Used the software for: Less than 6 months

### "Best Ticket software ever"

August 29, 2017

5.0

Pros

The user friendliness of this software amazes my team every day. A long time search has come to an end.

Cons

The pricing of the software could be revised. There can also be a FREE plan with minimum support for the Startups which might be not be able to afford it at the initial stage.

Review Source

VR

Verified Reviewer  
Head - Email Operations  
Computer Software  
Used the software for: I used a free trial

### "user friendly"

May 12, 2017

4.0

Pros

The ease of operations as it moves the tickets. Seems to meet our needs. We like its integration with ZOHO CRM.

Cons

Very cluttered Dash board and internal pages too are cluttered. More customization required for subject lines. we are unable to list our client id below each ticket.

Review Source

Yorick L.  
Softwaretester  
Internet  
Used the software for: I used a free trial

### "Great experience so fat"

May 17, 2017

4.0

Pros

The clarity of the software. We use the software daily and we are very pleased with the usability and clarity of the software.

Cons

Some functionalities are not available in the helpdesk software and in some cases it can take a very long time to get a new functionality implemented.

Review Source

TD

Tim D.  
Application Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Better than email and excel management"

September 21, 2017

3.0

better service to our endusers and better overview of issues and severity

Pros

The fact that it is available in the cloud and is multi-user. You dont have to maintain multiple excel files and wait for unlocking by other users.

Cons

Not that fast UI. Pretty slow which is frustrating. Cannot add attachments through the public portal. General attachment system is pretty old school.

Review Source

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