# Page 35 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 35 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 851-875 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mario O.  
  
  
Used the software for: I used a free trial

### "We are testing it as an alternative to our current Help Desk software, and so far so good"

May 15, 2017

4.0

Pros

Ease of use, friendly user interface, great price per agent. SLA management and e-mail integration.

Cons

Not so many filtering (or nested) options based on client, in the User Portal. Only permits 1 nested subcategory, but this sub category can't be nested with another one.

Review Source

RP

Rosetta P.  
Director  
Education Management  
Used the software for: I used a free trial

### "Great Tool for Customer Service and Help Desk"

November 25, 2022

3.0

Our live chat and help desk was more active with zoho desk. We are still in process of choosing zoho desk or one of its competitors for our organization.

Pros

This is the tool if you are looking for providing great customer service and live chat. We used it for a free trial and found it extremely useful and easy.

Cons

Slow support, integration took time but no complaints as we were using free trial.

Review Source

Alejandro C.  
Growth & Inside Sales  
Oil & Energy  
Used the software for: 2+ years

### "null"

August 5, 2016

4.0

Review Source

JMM

Juan Manuel M.  
Business Development & CX Manager en OmniCampaign.  
Computer Software  
Used the software for: 2+ years

### "null"

December 18, 2017

4.0

Review Source

VR

Verified Reviewer  
CTO y Socio fundador  
  
Used the software for: Less than 6 months

### "We will need more time to test all the features. It is few time for the free time."

October 26, 2017

4.0

Pros

The Price/user is good. Many avanced features. Everything seems customizable. The user interface is friendly.

Cons

The administrator front end has many menus (front, bottom, left, rigth). It is dificult understand where is each option. The form customization is too few.

Review Source

Samuele C.  
IT manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "La soluzione completa per l’assistenza clienti"

November 2, 2022

4.0

Pros

La gestione dei ticket è fatta molto bene, la configurazione iniziale è molto veloce, e ti permette di esser operativo in pochissimo tempo

Cons

Il costo per utente potrebbe essere un po’ più basso

Review Source

RA

Rachid A.  
IT coordinator  
Human Resources  
Used the software for: I used a free trial

### "Helps us track our IT tickets"

December 6, 2022

4.0

Zoho helped us keep track of incidents/requests tickets and who is supposed to handle them

Pros

user friendly - quick setup - quick data import/export

Cons

built in ticket reporting - the number of lines we could see in the

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "The best out there for the money!"

May 25, 2017

5.0

Pros

Proper emails can be sent, just like from our regular email clients. Merging tickets and managing the flow. Very customisable to do exactly what I want.

Cons

The interface to create knowledge base articles is changing the formatting (unexpected line breaks) which annoys me.

Review Source

VR

Verified Reviewer  
IT Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Zoho Desk for Technical Support"

May 26, 2017

5.0

Pros

Manage different SLA Multiple Knowledge base Multiple WebSites for Clients It provides a really good solution and process optimization and the cost is georgeous.

Cons

It's not as easy to automatize process as I though you need to read some documentation but is usefull.

Review Source

KL

Kristen L.  
WP Developer  
Commercial Real Estate  
Used the software for: 6-12 months

### "Usability issues"

November 12, 2021

4.0

Good experience overall as far as usability and integration

Pros

UXD is smooth but needs more added features for functionality. Integration could definitely be a bit better

Review Source

Aaron B.  
Director of Digital Strategy  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Can't beat the features for the price"

August 3, 2017

4.0

Pros

The amount of products you get with Zoho Desk for free is the same or more than you get from other softwares that cost per month

Cons

The backend user interface could be more intuitive, but that could probably be said about all the other competitors that are paid versions.

Review Source

VR

Verified Reviewer  
PMO Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Awesome Most of the TIme"

October 30, 2017

5.0

Pros

Great Saas tool and very easy to use. Great results from our clients and very easy to manage tickets. Employees seem to have no complaints.

Cons

I have had emails that have not been received that were sent, but it seems great otherwise. Other than that I have no issues.

Review Source

David H.  
Eng  
Marketing and Advertising  
Used the software for:

### "Right tool for a startup"

August 2, 2017

5.0

I can offer to my customer a portal for tickets managene

Pros

You can customize your customer portal to achive a standar style wioth your site and use your own domain. The tickes are ease to manage

Cons

Sometimes its feels like there are a lot of options - it takes times to remember were is the option you want to change- Some kind of basic setup could be help. In the customization there are no ease managment you must know html with fluency

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "juste ask to get a certificat for my custom domain"

August 2, 2017

4.0

Pros

zoho desk as got a lots of features , and you can fully personnalise customer portal and admin portal

Cons

miss possibility to add remote control link to send customer for future assistance and their is no timer also a possibility to add time spent to invoice app

Review Source

Howard P.  
  
  
Used the software for: I used a free trial

### "ZohoDesk SaaS solution for the many"

September 7, 2017

5.0

Pros

Trialed the solution for about 1.5months, its great, simple and easy to implement in no time. One thing i like about the product is the user interface.

Cons

No much to say, its great product. A small enhancement i would like to see if reporting on the mobile application.

Review Source

Arturo J.  
  
  
Used the software for: Less than 6 months

### "Zoho Desk is an easy to install customer support service"

July 12, 2017

5.0

Pros

It is really easy to integrate. I had zero difficulty to install the code and start my customer support. The knowladge base has a great experience for customers.

Cons

Using a custom domain is not as easy as it should be due to the lack of an SSL certificate on the domain.

Review Source

MA

Michael A.  
Software Manager  
Government Administration  
Used the software for: I used a free trial

### "Zoho Desk"

February 3, 2023

5.0

Very positive. Users had no problem adopting the interface

Pros

The system was easy to deploy and configure. We were up and running quickly

Cons

Tracking the time that an agent actually spent on the call could be smoother

Reason for choosing Zoho Desk

Better Price, easier to use

Review Source

VR

Verified Reviewer  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Amazing"

July 21, 2017

5.0

Pros

Zoho Desk is a great tool that we are using to get requests from our clients. it really helps keep everything organized and clean

Cons

I would like to see the system have a desktop application for offline use. a few times our internet died and we were not able to use it.

Review Source

ET

Esra T.  
HR MANAGER  
Hospital & Health Care  
Used the software for: 2+ years

### "Zoho desk review"

December 11, 2022

5.0

Pros

Connection of Zoho programmes are helping a lot to have a link

Cons

Live chat saving needs to be improved to have tracebility of speech

Review Source

Nicholas S.  
Director of SEO/SEM  
Retail  
Used the software for: I used a free trial

### "Great product for the value"

July 5, 2017

5.0

Pros

Having not used the app all that much yet. I am pleased with all of the features that are offered. Very robust product offering without the robust price tag

Cons

Wish there were more training videos available as this would be helpful in bringing our staff up to speed.

Review Source

VR

Verified Reviewer  
IT Specialist  
Higher Education  
Used the software for: I used a free trial

### "Great for helpdesk Support"

April 29, 2017

5.0

Pros

Zoho Desk was the solution i was looking for. I needed to consolidate all of my service calls, and zoho looks like it can do that job perfectly.

Cons

I would like a cleaner area for customers to sign in at. There really are no complaints otherwise. Pretty solid product.

Review Source

NG

Navyashree G.  
QA - Test Engineer  
Education Management  
Used the software for: 2+ years

### "Zoho people"

October 16, 2018

4.0

Very good

Pros

I like all zoho products given by the company. Start from zoho attendance to project management and tracking

Cons

Zoho people app , Sometimes checkin and Check out button will not work

Review Source

APS

Arun Prabhu S.  
Training & Quality Executive  
Information Services  
Used the software for:

### "In simple words I would rather call it as a legendary advancement in service industry and business "

October 28, 2017

4.0

Simplified and indepth solution for team handling, performance monitoring, business management, account management, training, website management rather I would say its an universal business tool for business - customer service and service management

Pros

Integration of desk and CRM helps to obtain on time instant reports to understand the trend and focus points to enhance performance; this enables the entire organization's business to be more productive and every productive

Cons

Too many bridging sub-options and menu's which resembles similar in most of the application pages when I tried to change the desk name and site connections the entire desk and site found corrupted with error 404 "Page not found"

Review Source

VR

Verified Reviewer  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho lets you start for free and grow as needed"

April 10, 2019

5.0

Pros

Zoho really is a context aware help desk software. You can focus on the customer and Zoho lets you start with a free version and grow as needed. Makes customer service a real positive driving force in yor business.

Cons

Learning curve was a little steep at first but we quickly moved from the free version.

Review Source

Willer D.  
I.T. Infraestructure Analist  
Computer Hardware  
Used the software for: I used a free trial

### "Great Help Desk system!"

March 29, 2019

5.0

Pros

Zoho Desk provides more features for your help desk witch a less price when you compare with the competitors! Its a really complete help desk system, test it and see with your own eyes.

Cons

The Live Chat Channel should also be made available in the professional plan.

Review Source

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