# Page 36 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 36 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 876-900 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Maximiliano D.  
HB Support Team Leader  
Oil & Energy  
Used the software for: I used a free trial

### "Good but Zoho doesn't integrate with our PBX"

June 10, 2017

4.0

Pros

Ease of use, easy set up and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers.

Cons

No PBX integration, one account can't handle more than one contact. We have to setup accounts as products.

Review Source

Nirmal G.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "A great product for support"

October 29, 2017

4.0

Pros

It's very easy to use and operate as a single person and also as a team. Very happy with the support as well.

Cons

Haven't figured out any cons yet as we are still exploring the system. I think the design can be simplified (with more space) a bit for user experience.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Zoho desk experience"

July 20, 2017

4.0

Pros

This tool is very intuitive. It does exactly what it advertizes and more. Very glad to use this product and will continue using it for sure.

Cons

The integration of all the application is Zoho is sometimes a little confusing. But we after a while it gets easy to use.

Review Source

Caleb M.  
Enterprise Architect  
Information Technology and Services  
Used the software for: I used a free trial

### "Awesome User experience and great features"

August 27, 2017

5.0

Pros

The social media integrations just work (and flawlessly too). It has helped my company move from a dodgy process to an awesome customer servicing machine

Cons

The free tier is not absolutely free. There is a requirement to renew the free tier if and when it expires.

Review Source

VR

Verified Reviewer  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Great value for money"

August 24, 2017

4.0

Pros

The product is very customisable and has a lot of features that can be set up to your own company's needs.

Cons

The setup is not automated, and it does take time to learn how the product operates. I also found that Zoho's support is quite slow and not as effective.

Review Source

Tobias J.  
  
  
Used the software for: I used a free trial

### "Good so far"

October 11, 2017

4.0

Pros

We only just started using ZOHO Desk and it has been a positive experience so far. We are likely to convert our free trial into paying membership.

Cons

It would be great if there was an in-house telephone function without having to sign-up to a 3rd party provider.

Review Source

Ken R.  
  
  
Used the software for: Less than 6 months

### "Very rich functionality! Good experience."

May 24, 2017

4.0

Pros

The automation capabilities for workflows, field updates, tasks and email/alert notifications are all very strong.

Cons

It's a little difficult to setup, mainly because there are multiple ways to do things. But once you get things figured out, it's real powerful.

Review Source

Tyler L.  
General Manager  
Consumer Services  
Used the software for: I used a free trial

### "Very simple to setup and run"

April 11, 2017

5.0

Pros

Although this isn't very cheap, but it is very simple to use. UI is good and coworkers are happy with the new system.

Cons

The Chinese translation is not very clear so I switch to English UI. Cross app integration with other Zoho projects did not work very well.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Great SD tool"

June 7, 2017

5.0

Pros

I like the capability to connect with CRm systems, it allows me to connect with my clients in realtime and escalate the situation when is needed

Cons

Support from zoho is not very good, I would like to have more proactive support from Zoho. Overall is a good tool

Review Source

VR

Verified Reviewer  
Product Designer  
Design  
Used the software for: Less than 6 months

### "Expérience de service client personnalisée et cohérente"

February 28, 2023

4.0

Pros

Zoho Desk me permet d'avoir une gestion centralisée des tickets, de les suivre de manière transparente à travers différents canaux et de les attribuer automatiquement aux agents de support appropriés. Il me permet aussi d'automatiser les tâches manuelles et répétitives liées à la gestion des tickets de support client, ce qui me permet de me concentrer sur des tâches plus importantes.

Cons

Je n'ai pas rencontré de problème avec cet outil pour le moment.

Review Source

Leandro R.  
Soporte tecnico  
  
Used the software for: Less than 6 months

### "Very good"

January 17, 2018

5.0

Pros

Is easy to use, really nice interface, the support has been so far so good. And I love the amounts of app you can add to the Help Desk

Cons

I didn't like that much the fact that you only have a few day to test the trial, and to extend it you have to do a review

Review Source

AA

Annor A.  
Manager  
Accounting  
Used the software for: 1-2 years

### "Zoho desk Review"

June 28, 2020

4.0

It helps us easily track our client issues and easily view them

Pros

Zoho desk is user friendly and easy to use

Cons

There is nothing am not happy about, am very mok

Review Source

Mark E.  
Co-Founder, Managing Partner  
Computer Software  
Used the software for: Less than 6 months

### "Powerful and flexible product for the price."

April 20, 2017

5.0

Pros

Ease of configuration and overall use. I had our entire team setup and trained within a few hours. The customer portal is great as well.

Cons

UI is a bit confusing. I preferred the layout and look and feel of the older version. It was much more intuitive.

Review Source

VR

Verified Reviewer  
Technical Support  
Machinery  
Used the software for: I used a free trial

### "Compact. Easy to use."

April 26, 2017

5.0

Pros

How easy it is to use How much it helps the operations in the business How much time it saves How it keeps a rating of customer satisfaction

Cons

Ticket and Comment system could be improved. Layout could be a bit better, specifically the navigation menu

Review Source

Robert D.  
  
  
Used the software for: I used a free trial

### "So far my experience using the CRM module was very good. I found the ticket management system easy to use"

January 5, 2018

5.0

Pros

So far my experience using the CRM module was satisfactory. I found the ticket management system well you could not ask for an easier system to use

Cons

Display a little stiff sometimes bit other than that I cannot find any flaws with the software at all yet

Review Source

VM

Vishnu M.  
Content Creator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing software for Ticket Handling"

December 10, 2022

5.0

Overall the experience has been flawless and never encountered a glitch or bug. All the tools explored till date has worked well in all the used conditions.

Pros

The ease of tracking tickets is something that is really admired and I wish similar methodology existed in other software's as well. It's that smooth! The user friendly iOS and android apps work well. I personally liked the iOS version better than the Android although both offer similar support and interface.

Cons

Since it is a cloud based software, the limitation of not having a Desktop Application is an issue for an user like me. If the developers could find a way in developing one, it would be a cherry on cake.

Review Source

Rosita B.  
  
  
Used the software for: I used a free trial

### "Amazing!"

September 10, 2017

5.0

Pros

Convenience, support, and organizations. I love the tickets and being able to keep up with conversations with my customers.

Cons

No packages that offer a certain amount of apps that can be used. Everything in one business packaging would make things easier.

Review Source

KD

Keith D.  
Business Development  
  
Used the software for:

### "Great piece of helpdesk software"

September 25, 2017

5.0

Pros

The design is awesome and intuitive, super user friendly and vry easy to use. The possibilities to provide service to our customers expanded with the multiple features that zoho contains

Cons

I would have liked to have a bit more time for the trial period. At the moment I only started using the software a month after setting up the account. So currently we are forced to use the free version in order to test zoho before switching to paid accounts

Review Source

Chitra R.  
Google Apps for Work-Deployment Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "An easy support ticket system with awesome interface"

May 31, 2017

5.0

Pros

I really like the user interface which is friendly and has so many useful features. Even non-technical users can use it with ease.

Cons

Nothing as of now. Everything is running fine with this support tool and my organisation is very happy about the product

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Easy Tracking"

October 30, 2017

5.0

Pros

The ease of being able to communicate privately or publicly within the office and other users. We also like the fact we can track the work being assigned.

Cons

At times we loose track of our tickets because we haven't fully learned how to make labels for our tasks. We are learning it though.

Review Source

Genau L.  
Founder  
Internet  
Used the software for: Less than 6 months

### "Good service less features"

October 4, 2022

5.0

Pros

I liked all integration the features to capture leads are quite confuse.

Cons

missed the way how to integrate APIs accordingly.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

easy to use

Review Source

pA

patricia A.  
secretary  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "I love how easy it lets me manage my "tickets""

July 16, 2019

5.0

Pros

I love how easy it lets me manage my "tickets" and my Tasks so that everything gets registered and reported to my boss :-) And at the end, it sends a very simple satisfaction survey to my internal clients so they can rate how good I'm! It is very flexible in terms of configuration and has so many features that I thinks I only use like 20% of them

Cons

Nothing is missing and if you consider all the Zoho suite of tools, you will have everything you need to manage an entire business

Review Source

RS

Robert S.  
Sr Network Systems Administrator  
  
Used the software for: 6-12 months

### "Zoho desk has become a must in my department. Great platform!"

August 12, 2017

5.0

I use this software every day to manage our help desk tickets. I have the app on my phone which makes it even easier to stay on top of my tasks and get them all done on time.

Pros

How seamless it integrates into all the Zoho tools we use. The price is just right. It is very easy to use and helps keep our Support requests in order.

Review Source

Johnathan P.  
Technical Director  
  
Used the software for: Less than 6 months

### "Far better than Freshdesk!"

January 6, 2018

4.0

Pros

The amount of features to cost over Freskdesk. As well as multi-banding for help centers is nice to have as we have multiple products we support.

Cons

Still looking for what could be considered a con, though finding things to setup was slightly tasking.

Review Source

Kurt Russell M.  
Product Assistant  
Marketing and Advertising  
Used the software for: I used a free trial

### "Excellent management tool and is efficient and convenient"

August 18, 2017

4.0

Pros

Easy to use and set up, free trial. Within a minimal time we already had setup with an email address for creating tickets.

Cons

The price. It seems expensive for a management tool. There other management tool with same features but with a lesser price.

Review Source

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