# Page 37 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 37 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 901-925 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

Amanda C.  
Senior Executive Secretary  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Getting really organized! "

May 19, 2017

5.0

Comunication with my president and my assistants! Im dreaming and doing soon a new way of get in touch with the presidence on AvianCA. Instead of sendind email to the president our internal and external clients will be able to access the web site (zoho desk ) and address the issues direct to the right agent and right topic and right departament. iTS HAS BEEN HARD TO FIGURE OUT HOW TO SET EVERYTHING BUT WE ALREADY ARE IN TOUCH WITH A ZOHO REPRESENTATIVE IN SÃO PAULO. HE IS CHARGING 500 DOLARS TO GIVE US 16HS REMOTE TRAINING. I think I can get this from regular zoho desk support. Do you guys have some sussess case with presidenci on zoho?

Pros

easy access to information , easy to communicate with my internal clientes, easy follow up, more speed on my operation.

Cons

it doesnt integrate qith zoho project. I would like to put some zoho desk tasks on zoho project... specialy does that I have to do every month. But Im sure soon zoho will sobe this !

Review Source

JB

John B.  
owner  
Aviation & Aerospace  
Used the software for: 1-2 years

### "great product"

October 27, 2017

5.0

easy to use.

Pros

this is the third app I have used from Zoho. Never cease to deliver. Their Support desk is very responsive, considering a worldwide company.

Cons

I really have not run into a problem using them - there was one instance I did not get a response as quickly as I anticipated. But that ended up being an escalation issue.

Review Source

Andy W.  
Group Information Technology Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Perfect for a new startup"

August 16, 2017

5.0

Pros

Works fantastically well and integrates into the rest of the Zoho suite seamlessly. To top it off the free tier is great as a basic tool.

Cons

Can take a bit of time to get used to but after moving from fresh desk i don't think i'll be looking back.

Review Source

VR

Verified Reviewer  
Senior Technical Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Pretty good till now"

June 5, 2017

5.0

Pros

The platform is fast and clean. Easy to manage if you understand the categories and how they are linked in between.

Cons

Several options are not editable and you are kind of forced to have them in the view/platform. But rest of it is nice and clean.

Review Source

RS

Roja S.  
Solution manager  
Education Management  
Used the software for: Less than 6 months

### "Zoho Dest for Customer support "

January 15, 2024

4.0

Pros

They interface is very user friendly.get started also very easy.Zoho desk have many features that assist with solving customer compliant.the integration part also very easy.

Cons

I have not found a any downside yet.thank for the team.

Review Source

VR

Verified Reviewer  
Coordinador de tecnologías de la información  
  
Used the software for: I used a free trial

### "Easy to use"

September 13, 2017

4.0

Pros

Clean Interface Easy to setup for entry level Reports OK out of the box Email integration Zoho reports escalation

Cons

Google integration but no Chrome extension for quick Incident notification. Ticket export dont have all ticket information

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "customer support"

July 26, 2017

5.0

Pros

setup and intergration, i am a none reader. I learning through jut diving right in. i found te set up very easy

Cons

This is my second time useing Zoho and much like my first time it wa more a bugdet issu for me . But as to the actual software i h

Review Source

CM

Carlos M.  
CIO  
Internet  
Used the software for: I used a free trial

### "MUY COMPLETO"

January 29, 2021

5.0

Pros

Es de los más completos que conozco, pero en la versión más cara, que aún así, es la más económica del mercado, con onmicanal, voz, chat, etc.

Cons

Es un poco engorroso encontrar las funciones en los menus, pero hace tan tantas cosas que es normal.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/)

Review Source

VR

Verified Reviewer  
Founder, CEO  
Sporting Goods  
Used the software for: 6-12 months

### "Great customer service tool at a reasonable price"

September 1, 2018

5.0

Pros

Pulls all customer records into support ticket so you can see their purchases, chats and previous inquiries. easy to collaborate on customer service tickets with your team.

Cons

relatively difficult to set up but once you get it setup, it's great

Review Source

JC

Jennifer C.  
Service Manager  
Telecommunications  
Used the software for: 1-2 years

### "The use of Zoho for a place to put tasks, has been good!"

September 8, 2017

3.0

Ease of access to info.

Pros

Available anywhere on the internet. The software does a good job of storing metadata on our clients and easing the access to that information.

Cons

Understanding the software and how to setup. In addition, the ability to understand how the different applications interact with each others is challenging.

Review Source

VR

Verified Reviewer  
Développement des affaires et conseiller en affaires électroniques  
Internet  
Used the software for: I used a free trial

### "Smooth integration and great customer service (direct line with tech support!)"

August 1, 2017

4.0

Pros

Visual clean, integration with Zoho CRM + SalesIQ Great features for tasks Mobile apps is well designed

Cons

Would need a little more color to identify the state of a ticket The apps has frozen 2 time during my trial (hope this is temporarly)

Review Source

KC

Kartheeban C.  
Founder & First Volunteer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Simple to use. Does the work perfectly. Great functionalities. "

September 19, 2017

5.0

Able to convert our support mailbox to tickets and close them quickly. Easy to assign tickets to right departments.

Pros

You can quickly close tickets, assign to new agents. Lot of automation available. Syncs with other Zoho Products.

Cons

Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

Review Source

Gonzalo Martín R.  
PM of Software Implementation, Functional Analyst and Software Validation  
Medical Devices  
Used the software for: I used a free trial

### "It's great tool. Really useful and easy tu use and understand."

April 15, 2017

4.0

Pros

It's a well designed and build help desk software. Its modules and logic are easy to configure and implement but it really powerful.

Cons

It would be interested to have an assets management module (with RMA support and spare partes inventory).

Review Source

VR

Verified Reviewer  
Founder/CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Great and Simple to use product"

July 27, 2017

5.0

Pros

Customers like Simple to use Support team can find things easily Easy to setup Integrated with CRM Better way to track tickets

Cons

User interface design could be better Notification can be custom NA NA Not applicable Not Applicable

Review Source

Rajat J.  
Tool Administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "Easy to use"

April 18, 2017

4.0

Pros

The tool is simple to use and manage the ticket generated. It provides a vast features which no other ticketing system provides

Cons

I didn't found any issue related to the tool as of now. The trail version should be of at least one month.

Review Source

Travis R.  
  
  
Used the software for: I used a free trial

### "okay product"

July 31, 2017

5.0

Pros

works well. like that its hosted on zoho servers. setup is easy enough you dont need it. so far we have no complaints.

Cons

works well. like that its hosted on zoho servers. setup is easy enough you dont need it. so far we have no complaints.

Review Source

VR

Verified Reviewer  
Operations Director  
  
Used the software for: Less than 6 months

### "Excellent help with all my little issues"

January 29, 2018

4.0

Pros

I have been really impressed with the customisation options available and the simple set up procedure

Cons

It can be a little bit clunky some times, and the integrating into the CRM is pretty standard, i would have hoped for my options there.

Review Source

VR

Verified Reviewer  
Officer  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Zoho Desk is one of the best tool i have came across"

November 20, 2017

4.0

Pros

ease of management multiple channels has good Mobile App to use Zoho desk anywhere online knowledge-base is very helpful.

Cons

HTML emails signature is hard to configure. took long time to configure it. bulk ticket management is hard

Review Source

VR

Verified Reviewer  
Co Founder  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "A must have tool for customer support"

December 11, 2017

5.0

Pros

Easy Customization. Compile all your customer interactions at one single place. Live Chat and Knowledge Base are awesome.

Cons

Not able to add multiple categories under a department. Need to create new department for adding a new category.

Review Source

VR

Verified Reviewer  
Founder and C.E.O  
  
Used the software for: 6-12 months

### "It is very easy to set up and get using! "

May 10, 2018

4.0

Pros

I like that the software is very versatile and allows you to do a lot in terms of customer support with it.

Cons

However, I feel like the free version is way too limited. At least allow a few more free agents (5 maybe?) and more from emails!

Review Source

MS

Manjit S.  
Account Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Useful product for customer services "

May 23, 2023

5.0

It is good and I recommended few people to use this.

Pros

It is very simplify to use and work as a team. Zoho desk is available for all platform like social media, phone , live chat , email.

Cons

What i see over all is good but you need to update on daily basis for better experience of customers.

Review Source

DK

Deepu K.  
teacher  
Education Management  
Used the software for: 1-2 years

### "Functionality is good and liked the product to deal customer service in finger tips."

November 24, 2022

5.0

Pros

The option available with Zoho to sync with WhatsApp like a chat application is a brilliant idea. I liked that functionality a lot.

Cons

the application contains better options and functionalities but would have simplified the GUI( Graphical User Interface), because for beginners it is difficult to handle the app.

Review Source

Phil S.  
  
  
Used the software for: I used a free trial

### "Pretty good"

August 8, 2017

5.0

Pros

great software and helps productivity no end. love being able to update tickets when on site too. Really nice

Cons

extending the trial is a pain as the reviews take an age to populate. can be difficult to set up if used to other platforms

Review Source

VR

Verified Reviewer  
Executive Vice President  
Computer Software  
Used the software for: I used a free trial

### "Excellent simple to use tool"

April 24, 2017

5.0

Pros

Ease of use and great user interface. Feature/functionality great for our size company. Automatic email ticketing module.

Cons

It is very hard to understand what features are available with each tier of service. Hard to find support.

Review Source

VR

Verified Reviewer  
CEO  
Retail  
Used the software for: I used a free trial

### "HELP DESK for DUMMIES"

October 15, 2018

5.0

The Experience is generally worth it.

Pros

It is very well priced and a part of the ZOHO CRM APPS, so everything is connected.

Cons

its a bit complex to get around. Takes a while to get around and understand the basics, but once done, then it is fine.

Review Source

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