# Page 38 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 38 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 926-950 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Hossam G.  
Engineer  
Wholesale  
Used the software for: I used a free trial

### "It is working find but there is other options you may consider "

July 30, 2022

4.0

Pros

The user interface very easy and the system is fast

Cons

subscription pricing high in comparison to other alrernaitvises

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Zoho Desk has it all!"

July 5, 2017

5.0

Pros

Features! They've thought of everything needed to successfully manage and track questions on a customer service team.

Cons

Features - makes it difficult to navigate through all the options. It would be nice to have a simpler interface.

Review Source

VR

Verified Reviewer  
CEO & Co-Founder  
  
Used the software for: Less than 6 months

### "The system was easy to navigate while still having powerful features to handle all types of issues."

December 3, 2017

4.0

Pros

Easy to integrate with Zoho CRM. Great user chat that is easy to integrate on site. Also the price is really affordable.

Cons

I wish there was more flexibility in the Knowledge Base so that writing articles could be more customized.

Review Source

VR

Verified Reviewer  
Managed Services Tier 2 Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Challenging yet satisfying at the same time."

December 11, 2017

4.0

Pros

User friendliness. Easy navigation. Performance and customer satisfaction tracking. Reports and custom views.

Cons

It is difficult to add a customer to the correct place, unsure on how or what to choose, new contact or new account?

Review Source

JD

James D.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Great value"

February 25, 2019

5.0

great

Pros

good features, good value. easy to use. fast onboarding.

Cons

its not zendesk. zendesk has a more premium feel. but zendesk also costs ten times as much.

Review Source

Fernando H.  
CEO  
Management Consulting  
Used the software for: I used a free trial

### "Very good for solving issues raised by the customers"

August 4, 2018

4.0

Pros

It is really easy to setup. The integration between knowledge base and ticket creation is very helpful. Chat works really well, and KB module is very handy.

Cons

Lack of integration with Zoho Invoice. Some functions are hard to find.

Review Source

Jonas A.  
  
  
Used the software for: I used a free trial

### "Zoho Desk"

April 10, 2017

4.0

Pros

We are using Zoho Desk to manage customer issues. Zoho Desk is very easy to set up! We made it to run within less than one day.

Cons

We did not find any negative point yet. I am sure there will be some points which could be improved.

Review Source

MT

Massimo T.  
Ing.  
Program Development  
Used the software for: 2+ years

### "Zoho Desk MTech"

October 18, 2022

4.0

Pros

Ease of use platform, great options availability

Cons

A bit expensive, some features are a little tricky to configure

Review Source

Ricardo A.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "The most adaptable I've ever used."

January 20, 2019

5.0

Total surprise, did not expect the quality level presented. very good

Pros

Adaptable to our reality, parametrizavel, and cost benefit the best. Remote access without using third-party applications.

Cons

Do not natively control package hours per customer.

Review Source

VR

Verified Reviewer  
Sr. Software Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product for Support Desk"

September 20, 2017

5.0

Pros

Zoho Desk is a great product for our Support Staff. It's very easy to manage tickets and gain insights easily.

Cons

It's slow sometimes. Integration with other products by Zoho is not good and it would be great if they allowed that.

Review Source

Francisco C.  
Project Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Product"

July 6, 2017

4.0

Pros

Full of features Very Complete Support multiple communication channels UI is very easy and enjoyable

Cons

UI can be a little confusing Some workflows could be simplified Customer Service can be a little slow to resolve issues

Review Source

VR

Verified Reviewer  
Intern  
  
Used the software for: Less than 6 months

### "Amazing"

October 25, 2017

4.0

Pros

Simplicity, good ui, easy to use, easy to learn, nice documentation, agents loved it, you are better than LiveAgent.

Cons

No calendar support provided, no customer support portal, support staff could be a little faster to respond.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Lots of features"

August 23, 2017

3.0

Pros

Plenty of features to compete with Zendesk, etc. including multiple portals, telephony, and customizable agent views.

Cons

The setup and user interface take some time. The interface is not the same as other Zoho products like CRM.

Review Source

VR

Verified Reviewer  
CEO  
Events Services  
Used the software for: 6-12 months

### "A must if you use Zoho CRM"

January 30, 2019

5.0

Pros

I like the integration and during the last 12 months the product has been improved, this is a good sign of interest for me.

Cons

the user interface and the user experience is not yet comparable with other email ticketing system, but anyway it is easy to teach and use.

Review Source

ADD

Antonio Daniel D.  
  
  
Used the software for: 6-12 months

### "Metrcs from Zoho Desk"

November 19, 2018

5.0

Pros

metrics and reports easy to use, easy to learn, easy to engage all team on applicatation. And easy to engage client to a platform

Cons

a very few days for try all features. I dont have all option in app for android, but responsive website to use on browser work fin

Review Source

VR

Verified Reviewer  
Co Founder  
Internet  
Used the software for: I used a free trial

### "Our efficiency increased"

July 27, 2017

5.0

Pros

Zoho Desk is a great tool for our company. Too easy for customers, and too easy for our account managers.

Cons

Probably Zoho needs a redesign. We needed some time to get used the interface. Sometimes the page load take too long.

Review Source

VR

Verified Reviewer  
E-commerce Operations Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Probably the best customer service help desk"

August 26, 2017

5.0

Pros

Ease of use Reliability Live Chat Phone calls SMS Heaps of integration available Data migration tools

Cons

I really wish they could improve their customer service. It is not bad but I really think they can improve much more

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Great Product"

December 8, 2017

5.0

Pros

The product is great. The features are simple & easy to use. the team is also really happy by using them.

Cons

In trial version the email will get blocked without any initimation & the product will not be able to fetch it again.

Review Source

BC

Benjamin C.  
Finance Manager  
Management Consulting  
Used the software for: 1-2 years

### "Great support features and easy to use interface"

June 21, 2017

4.0

Ability to manage tickets and build better relationship with my client

Pros

This software gave me the ability to help my customer and created a transparent platform for both parties.

Cons

Hard to add agents and deleting those who are no longer with the company. Support from Zoho are also very limited in the free version.

Review Source

Pietro I.  
  
  
Used the software for: I used a free trial

### "I am very pleased with the software"

August 25, 2017

5.0

Pros

Easy to use software and an excellent workflow system. Full and useful reporting system. Add new fields easily.

Cons

The initial test period is too short. You can not delete the departments. It is nothing to add at this time.

Review Source

VR

Verified Reviewer  
CEO  
Insurance  
Used the software for: 6-12 months

### "Zoho Desk helps up to provide top notch support to our customers"

March 15, 2018

5.0

Pros

Multiple ways to integrate with other products Easily customize and Rebrand Lots of great features like workflows, SLAs, etc. Unlimited customers

Cons

Navigation is a little difficult within the app The monochrome interface would be nice if it had more colors

Review Source

AS

Andrew S.  
Owner  
  
Used the software for: Less than 6 months

### "Great software, keeps me extremely organized"

June 20, 2017

5.0

No more missed support requests.

Pros

The software is laid out very logically, and was easy to use from the get-go. I had no trouble figuring out what was where. Zoho Desk has helped me keep my support tickets organized (I run a 1 person online store that gets lots of emails), and I'm not constantly forgetting to reply to people anymore.

Cons

I wish there was better integration with Wordpress/Woocommerce, but it's not a big deal. A nice feature would be to create an entry in Zoho CRM for anyone who submits a ticket - as far as I can tell, the integration only goes in the opposite direction (Zoho CRM -> Zoho Desk)

Review Source

Kirsten S. B.  
  
  
Used the software for: Less than 6 months

### "Zoho Desk Is A Game Changer"

July 7, 2017

4.0

Pros

The ability to streamline my clients experience and allow them to receive a prompt response to their inquiries.

Cons

Some of the telephony features need a bit more work to satisfy our company minimum requirements and needs.

Review Source

DJ

Daniel J.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Functional"

September 4, 2019

4.0

Pros

Trial version handles most important issues

Cons

Upgrade process was buggy... No way to add light users

Review Source

VR

Verified Reviewer  
Digital Solutions Development Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Very comprehensive support desk solution"

January 30, 2019

4.0

Pros

Very comprehensive feature list than incorporates all required functionality into one solution.

Cons

Some of the features in the enterprise plan should be included in the professional plan - slightly on the expensive side.

Review Source

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