# Page 4 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zoho Desk the right Complaint Management solution for you? Explore 2212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 76-100 of 2212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Mediocre Communication Management System" June 20, 2024 3.0 Pros It has all the basic features that are requested. Cons It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets. Review Source Houyamne A. UI Designer Marketing and Advertising Used the software for: 2+ years ### "our all-in-one client-success management tool" July 21, 2023 5.0 This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. Pros Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally Cons Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) There are so many reasons for switching to the tool. Some of these are pricing, feature quality, satisfaction rates, support quality, and ease of use. Review Source VR Verified Reviewer General Accountant Accounting Used the software for: 2+ years ### "A very good program that depends on it on a daily basis" December 10, 2022 4.0 A very practical and useful experience that I feel in my work field is already organized and the interdependence and means of communication between the departments are running smoothly Pros This program is full of features in terms of user interface, sending and receiving reports, easy to use, it can be dealt with automatically, rely on it on a daily basis to communicate with departments within the company, and notifications within the program appear clearly Cons No, the program is full of advantages that make its weaknesses non-existent. The integration with your existing business also does not have any problems Review Source BM Beatriz M. CUSTOMER SUPPORT SPECIALIST Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Zoho desk is a go!" June 23, 2023 4.0 Pros Email management, this was the whole reason the company I work for got . We have been using just a normal email provider and it made it hard for us to maintain accountability if a colleague did not sign the email with their name. Zoho desk made it easy to make sure the workload was evenly assigned and provided us with the ability to maintain accountability when errors were made with customer responses. When new emails came in it would assign it to whoever was working emails for that time being, if the person who got assigned the emails wasn't able to respond with or know the answer to the question the customer was asking it would be easy for them to reassign the emails to somebody else that would be able to respond correctly. The integration of Zoho desk was easy it didn't take us long to get the hang of it. Cons The one thing I least like about the whole task was the ability to merge tickets. We weren't able to really merge them as quickly and easily as we thought we would be able to, even though this might have been due to our Administration disabling the ability for us to do so, it would be nice if that option was just kept open. Review Source PJ Priyanshu J. Manager Computer Software Used the software for: 1-2 years ### "My experience with Zoho Desk" March 6, 2023 4.0 is a solid customer service software option that offers a range of features and customization options. However, businesses should carefully evaluate their needs and compare Zoho Desk to other options to determine if it is the right fit for them. Pros Desk has a user-friendly interface, making it easy for both agents and administrators to navigate.It offers support for multiple communication channels, including email, phone, social media, and more, allowing businesses to manage customer interactions from a centralized platform.It offers a variety of customization options, allowing businesses to tailor the platform to their specific needs.It offers automation features that help businesses save time and streamline their customer service processes.It provides detailed analytics and reports, allowing businesses to track and analyze their customer service performance. Cons offers limited integrations with other software and tools, which can be a drawback for businesses that rely on multiple platforms.Some users have reported that Zoho Desk lacks some of the more advanced features offered by other customer service software platforms.The mobile app does not offer as many customization options as the desktop version, which may be a drawback for businesses that rely heavily on mobile devices.While Zoho Desk offers a free version, businesses that require more advanced features may find the pricing to be on the higher side compared to some other customer service software options. Review Source Anschaire Gildas N. Ingénieur Informaticien Professional Training & Coaching Used the software for: 6-12 months ### "Zoho Desk un choix judicieux pour rester plus proche de ses clients" September 20, 2023 4.0 Zoho m'a permet de me rapprocher de mes clients et surtout d'être présent en temps réel à tout moment de leur inquiétude. Pros m'a permis notamment de personnaliser, d'améliorer l'apparence, la clarté, la communication professionnelle et une meilleure expérience client. Il me permet de créer des réponses plus attrayantes et structurées, renforçant ainsi la qualité de notre support client. Cons Bien que la mise en forme de texte dans offre de nombreux avantages, elle doit être utilisée avec discernement pour éviter les inconvénients potentiels tels que la surutilisation, la complexité et la perte de compatibilité. Il est important de trouver un équilibre entre la personnalisation et la clarté de la communication. Reason for choosing Zoho Desk Zoho est simple d'utilisation et me rapproche de mes clients en temps réel. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Front](https://www.capterra.com/p/132901/Front/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Pour avoir le meilleur logiciel adapté à mes besoins. Review Source Divaldo C. CEO Consumer Services Used the software for: 1-2 years ### "One of the best Help desk solution" October 22, 2023 5.0 Pros I can have detailed control over tickets and manage them. It is an excellent tool as it is very easy to use. Excellent knowledge base, easy integration and the creation of an SLA allows you to control whether they are complying or violating in relation to different projects and each one with its own particularities. Cons I don't consider disadvantages, but rather points to improve to have a better positioning than the competition, create a plan with some solutions already included within the Zoho ecosystem. Zoho has a lot of great tools that I use and having to pay for each one makes it very expensive. Review Source VR Verified Reviewer IT admin Computer & Network Security Used the software for: 2+ years ### "a very useful tool for organizations and MSP teams" September 27, 2023 5.0 In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures. Pros I like the customization of the system, creation of workflows, and automation Cons I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing Zoho Desk ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.) Review Source Christian P. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A fantastic tool for answering customer queries" September 6, 2023 4.0 Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of 's improved visibility, timeliness, and visibility into the resolution of open questions. Pros Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features. Cons Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) After more than a decade of using Zendesk, we finally had to look elsewhere because of the company's exorbitant pricing. If you're looking for a feature-rich and reasonably priced alternative, consider . Review Source AP Alex P. Systems Analyst. Telecommunications Used the software for: 2+ years ### "A really good product, complete and easy to use." May 25, 2023 5.0 For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain and even increase it as much as possible, we implement new techniques to favor customer relationships and generate trust and an overall exceptional experience while they are using our services, It is here where takes the place and plays an important role because thanks to its implementation, we managed to improve response times to their requests, customer service agents can view and manage tickets more efficiently and easily, which has allowed us to respond to their queries quickly and effectively; This has undoubtedly led to a significant increase of approximately 40% in their satisfaction, we have really benefited from the use of Zohk Desk. Pros The UI is intuitive and has a great design, it is organized and very well defined which allows us to easily find what we are looking for, it is easy to use, it offers a set of tools that allow us to consolidate the support and customer service processes, the process to create and customize tickets as well as to add agents is easy, is omnichannel which allows us to have different channels that facilitate and encourage communication with customers (we can communicate by chat, email, phone calls among others), Z. desk allows us to collaborate and converge between teams from different business functional areas in ticket management as required by the area involved to promote its evolution and closure. Desk allows us to collaborate and converge between teams from different functional areas of business in the management of tickets as required by the intervention of the area involved to promote their evolution and closure. The self-service function of Zoho Desk can offer customers useful tools and information so they can find answers to their questions and concerns by themselves and immediately, it integrates very well with other tools of daily use in the development of our business activities. Cons Really have been very minimal and exporadic the details that we have had when using this software, that in a general context can occur with any tool in which many factors can incudir many factors, so I have nothing negative to share, just highlight its effectiveness, efficiency and good performance. Review Source LG Letlet G. Sales and Marketing Retail Used the software for: 6-12 months ### "Boost Your Customer Satisfaction Levels with Zoho Desk" February 22, 2023 5.0 We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of .The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one of its primary advantages. We can manage support tickets, phone calls, emails, messages on social media, and more with Zoho Desk. We can also manage our support operations more effectively with the help of a wide range of features and tools offered by Zoho Desk. We can use analytics and reporting tools to gain insight into our customer support performance, automate routine tasks, and create custom workflows.In general, Zoho Desk has assisted us in raising customer satisfaction, strengthening our relationships with them, and raising the standard of our customer support and service. Pros The unified platform of is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates. Cons Although offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations. Review Source PJ Peter J. Consultant Renewables & Environment Used the software for: 2+ years ### "Offers multiple options to help customers get their issues resolved quickly" May 22, 2024 5.0 Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them. Pros In the period I have used , I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use. Cons gives maximum scalability and return on investment. I have nothing to complain about so far. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Poor customer support. support team is responsive and quite friendly. Review Source Jesús G. CEO Management Consulting Used the software for: 2+ years ### "Zoho desk, herramienta para la atención al cliente, posventa y soporte" January 16, 2023 5.0 Genial, todos los tickets de la compañía se atienden en tiempo y forma, y permiten el dimensionamiento. Pros La facilidad de uso y su fácil integración a los canales de comunicación Cons Que necesito a un partner Zoho para implementarlo al tener tantísimas funciones, pero merece la pena contactar con un partner premium y no perder el tiempo en la implementación Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Desk Por precio y por zoho one que tiene 50 aplicaciones en una Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Por precio y por la suite de zoho tan grande que me permite interconectar toda la empresa Review Source SG Shruti G. Recruitment Proffesional Information Technology and Services Used the software for: 6-12 months ### "Zoho Desk Review" February 18, 2023 4.0 My overall experience with has been positive, as it has always helped me by making my work efficient by providing various options useful in day to day life. Pros Review is a very significant tool and has shown the HRMS system a new direction. There are many useful features of this software, like making the application remotely accessible, helping to solve the customer query through real-time customer chat, providing knowledge management, and more. Cons has lots of advantages but at the same time it also has some disadvantages like the tool becomes a little expensive for small/mid-sized organizations. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Awesome Software" July 22, 2018 5.0 Pros Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far. With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement. This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert. Cons Being quite a while client ,I haven't had any genuine doubts with . Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs. We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues. There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting! Review Source PC Paula C. Individual Internet Used the software for: Less than 6 months ### "Indispensable, muy bueno" January 28, 2023 5.0 Mi experiencia con ha sido en general muy positiva. Desde que comenzamos a usarlo, ha sido un gran alivio tener todo en un solo lugar y poder seguir el progreso de los tickets de soporte. La función de gestión de correo electrónico es especialmente útil y nos ha ayudado a mantener un registro de todos los correos electrónicos de los clientes. Pros ¡ es la bomba! Es una plataforma de soporte al cliente super completa que tiene de todo lo que necesitas. La interfaz es fácil de usar y la personalización es genial, así que puedes adaptarlo a tus necesidades. Además, las integraciones con otras herramientas son una bendición, así que puedes tener todo en un solo lugar. La función de gestión de correo electrónico es una maravilla, ¡no tienes que preocuparte por perder un correo electrónico de un cliente nunca más! Cons Puede ser un poco difícil de navegar para los nuevos usuarios al principio. Review Source Ravikumar K. Director IT Consumer Services Used the software for: 1-2 years ### "Zoho Review" February 14, 2023 5.0 My experience is very good and its really working well with our requirements. Pros It allows you to build an exper system which can be used as a self serve by the users. Performance will shoot up. Build workflows to suit the requirement Cons Pricing is a -ve point. Can be eased to make customer happy. Reason for choosing Zoho Desk Zoho has good features and the licensing cost is based on the number of users. I have got a good review and positive opinion from my friends. Review Source Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 2+ years ### "Excellent solution that meets all of our requirements." July 31, 2023 5.0 is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff. Pros As a ticketing and customer service platform, comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures. Cons Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) I've found that is a great tool for managing both my customer service personnel and my clientele. An easy-to-navigate interface that has helped me get more done in less time. There will soon be a need to upgrade our support and ticketing infrastructure. Aside than that, I think it's a fantastic platform for the company and would suggest it to other companies as well. Review Source Ankush B. FInance Manager Information Technology and Services Used the software for: 2+ years ### "Zoho Desk: Quick resolutions on the go" February 18, 2022 4.0 If you are looking for software to establish a fully interactive video session with a remote expert which enables the customer to join with a single click, then is the right software for you. Zoho Desk will help you to solve the real-time problems of your customers. Pros application provides a handy experience wherein it helps generate a unique URL to share with the client for Audio/video call, which ultimately helps deal with the customer quickly and helps enhance their knowledge, resolving their problems efficiently. Further, considering the pandemic, the application has helped reach customers and give them a personalized experience. Also, it helped our organization in selling products remotely. Cons I have faced connection problems a few times, and the applications lag sometimes. Further, the price for this application is a bit high compared to other applications in the market. Review Source RK Ruwais K. Senior Recruiter Human Resources Used the software for: 2+ years ### "Wonderful Tool/Software for helpdesk- Zoho Desk :)" December 28, 2022 5.0 has added a great value to our organization since we came to use this awesome product as it helps in our daily activities Pros I liked Overall performance of the software Cons Just nothing yet, Review Source Stephanie J. System Administrator Information Technology and Services Used the software for: 2+ years ### "Zoho maintains automated tickets that are easy to attend to" April 5, 2023 4.0 Using , I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished. Pros In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically. Cons Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) My needs have been met by Zoho, and the product has no trouble dealing with customer requirements. The ability to view all of a relationship's correspondence is a huge time saver. Review Source SG Shivam G. Executive Staffing and Recruiting Used the software for: 1-2 years ### "The best Ticket dealing with stage that is a business fundamental device"" December 9, 2022 4.0 Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors. Pros There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens. Cons The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho Desk We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet). Review Source Dnyanoba M. Deputy Manager Pharmaceuticals Used the software for: 1-2 years ### "Zoho for Customer management " March 7, 2023 5.0 Overall we are enjoying with the features. We have configured it with our internal IT department for resolving ticketing of internal employees. Pros Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt. Cons Desktop application is not available and to get started with need lot of modification in the computer system. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) has multiple options and low cost of operation and aslo handles lot of tickets. Review Source Nitin S. Senior Graphics Designer Information Technology and Services Used the software for: 6-12 months ### "Very friendly user interface and easy to integrate" September 8, 2021 4.0 Overall is pretty much helpful if you are established your paws into a niche market and want to help your customers by providing proper services. Free version might lack some crucial features but you still can be able to handle much more without paying much for start. Learning curve is for non technical people hence one should understand the semantics of each tab. Pros We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app. Startups who are trying to manage a team of customer support can go for free version and get a hand on it. Cons Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Zoho Desk Pricing is the foremost option. We have chosen because its free plan is much feature filled compared to others. Review Source Julio G. General Manager Staffing and Recruiting Used the software for: 6-12 months ### "Everything runs on Zoho Desk" February 6, 2023 5.0 The entire company uses to manage our daily processes and report on our projects. We track our daily records with all the basic modules such as Contacts, Accounts and Transactions. We have customized most of these modules to better reflect our own internal processes, as this is easy to do in Zoho Desk. The built-in reporting features allow us to easily customize reports the way we want, giving us excellent business insights. Pros The reporting feature is very good. Similarly, the ability to create custom "views" in our module log gave us greater insight into key data stored in . Integration with other Zoho applications is critical for us, and Zoho Desk acts as a hub for project tracking, communication and task tracking for our team. Most, if not all other Zoho applications are natively integrated with Zoho Desk. Zoho Desk is highly customizable. Zoho Desk is a must-have for anyone using the rest of the Zoho Desk platform. In addition, it acts as a tightly integrated hub with other Zoho applications. Making it the only Zoho application where our project users can log in to check emails, tasks, deal status, etc. on a daily basis. As administrators, it is critical that we optimize the way we configure Zoho Desk to provide the most useful information to our users while requiring the least amount of data entry from them. Cons Honestly, I can't say anything negative about . One last thing to add is that Zoho Desk has so many features that it is difficult to configure each one to optimize our team's success. It is important to use the features that best reflect our company's internal processes. Integrate with Zoho Social or other social networking tools. This may be due to my lack of effort to make better use of this existing functionality. I would say some UI improvements, although this feature works with the upcoming canvas generator. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.