# Page 52 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 52 - Is Zoho Desk the right Help Desk solution for you? Explore 2212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 52 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1276-1300 of 2212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Ludwig C. CEP Information Technology and Services Used the software for: I used a free trial ### "Excelente Service Desk" February 9, 2022 5.0 Pros Very intuitive and easy to use, and even has integration with Whatsapp!, it's the best Cons I have nothing to criticize the product at this time, it meets all my expectations Review Source CS Casey S. manager Computer & Network Security Used the software for: I used a free trial ### "Best Software" October 26, 2021 5.0 Pros It works as good as it can ever work for a software Cons Long setup for a software that is online Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Works quite well for small business" November 19, 2017 4.0 Pros The tag feature is very helpfull in finding typical needs, bugs or product related interests. The same with the knowledgebase. Cons The integration to other Zoho products could be easier as well as It´s a bit pricy as an add on to the already existing Zoho CRM premium plan we are using. Review Source JH Jose H. TI Administrator Information Technology and Services Used the software for: Less than 6 months ### "Great price and use" May 15, 2017 4.0 Pros Easy configuration. Remote attendance is certainly key to choosing Desk. Price much lower than its competitors and with more functions. Cool and understandable interface. Speed Integration with office 365 on smtp server. Great user portal for your ticket view of the entire customer organization. Cons Translation to Spanish very poor. There is no unified view of all departments. App in smarphone, missing functions like add agent time. Notification of new cases, by default there is no notification by mail Review Source Balwinder P. Student Education Management Used the software for: Less than 6 months ### "Really a good option to make some tasks easier" March 30, 2019 5.0 Pros Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc. Cons There is not much to say about it here. However, previously generated tickets need some more features. Review Source RB René B. CEO Used the software for: Less than 6 months ### "just started to use in production answering customers email tickets. " May 8, 2017 4.0 Pros Nice GUI, which makes it fun to work with. Still beeing in the beginning to understand the concepts. We are comming from OTRS. We are just using the Email-Tickets for our support by redirecting our support-email to a special. I like the concept of the knowledge base - you create Article you can reference in your ticket answers. And those article become content for you SEO activities. Cons We had an error - while trying to save new articles. But it seems - that the support / programming team is working on it. Review Source VR Verified Reviewer Sales and Marketing Manager (Digital & Print) Used the software for: Less than 6 months ### "The software is great, and offers fantastic streamlining of Support functions with CRM tools" April 23, 2018 5.0 A complete and comprehensive support desk with all the bells and whistles. Pros It's easy and extremely user friendly and offers a unique white lable feature, even for the free option. Cons The only issue I can see, is the SSL certificate addition required when whitelabling the software to your own domain. Review Source SS Suresh S. Sr. Manager Information Technology and Services Used the software for: ### "So far its good, we are analyzing further" September 20, 2017 4.0 Will be able to reduce manual efforts to increase efficiency. Pros There as so many features which are good in Zoho desk but i like most Snippets this is very useful and user friendly. Cons I like ticketing system so far but there are lot of areas where improvement required most important is Ticket assignment on time basis is not available Review Source DG David G. Director of Customer Success Used the software for: Less than 6 months ### "A good blend of functionality with lots of available features" September 12, 2017 5.0 Pros For the most part this has every module that I could ever possibly want. Instead of having to try to connect out to a large # of different apps I can stay within the Zoho sphere and know that each application will communicate with the other. Cons I would like to see more functionality available in the realm of the API as it seems that the format of sending data is a little strange at times (I am more used to sending information in the payload of a request versus the method of making it part of the URL string) Review Source MD Maximiliano D. Support Team Leader Information Technology and Services Used the software for: ### "Great experience, just took me one day to setup the Basic functions of the Desk SW." May 8, 2017 5.0 Order to my team regarding to job assignment. Pros It's fast, reliable and flexible. Very easy to setup and deploy, the administration is friendly and the API is great for our own developments. Cons The only thing that i didn't like was the inability to set more than one agent to one account. If that feature is set, it would be perfect. Review Source VR Verified Reviewer President Real Estate Used the software for: Less than 6 months ### "Still reviewing good value for money " November 21, 2017 4.0 Pros Price and has KB , Chat, Support, phone, and possibly can add text, Thought this would be a good product for a small business on a budget Cons Doesn't have wordpress plugin. This makes it difficult to integrate will only be a link to send person out of your site to Knowledge base. Review Source VR Verified Reviewer Owner/CEO Apparel & Fashion Used the software for: I used a free trial ### "Great idea however didn't use it to its full potential" February 22, 2018 3.0 Pros The concept of this software is fantastic. There are many features that can be very helpful to the productivity of any business. Cons For our upper level management team that is already so busy this is seems like a great app however it was timely to set up and understand and most of our management didnt end up using it. Review Source VR Verified Reviewer Computer Technician Information Technology and Services Used the software for: I used a free trial ### "Centralized solution" August 27, 2019 3.0 Pros My company has been using Zoho Books for 3 years. In order to create a better work flow and less double entries, Zoho apps just seems to be the way to go. Cons Nothing so far. The interface is clean and straight forward, which was a big issue with other app i have looked at. A clean interface makes you day less busy. Review Source RK Ranjith K. Application Analyst Computer Software Used the software for: 2+ years ### "Average" September 6, 2017 4.0 Pros Easy to navigate and every time I use it I find another cool little feature to save time. Performance of cloud is good. Cons Reporting part in Zoho desk can be improved. Automation of merging tickets needs to easily. Support can be improved. Review Source JS John S. CEO Computer Software Used the software for: I used a free trial ### "Offers fantastic ease of use and all the features I need for my support efforts" September 17, 2017 5.0 Pros The ease of use, smoothness of operation, ability for customers to login to their own portal, ability to set different ticket types, snippets, and forwarding emails as tickets Cons Retaining original sender email in forwarded emails (as tickets) works inconsistently across different email clients and operating systems. Review Source KS Karakkoottil S. Director Hospital & Health Care Used the software for: I used a free trial ### "Mind Blowing" March 29, 2022 5.0 Excellent. Very Happy Pros The ease of customization, the way my team need Cons Trail period is too short and it can be little more longer Review Source VR Verified Reviewer VP Products Information Technology and Services Used the software for: I used a free trial ### "So far has good features for our business" June 13, 2017 5.0 Pros Open issue view is nice, as is integration with zoho accounts. We are able to assign cases to appropriate individuals and manage accordingly. Cons Would like to see more custom capabilities in schema for the tickets/issues. Would also like to change some defaults, such as channel. Review Source PK Patrick K. CEO Information Technology and Services Used the software for: 1-2 years ### "Zoho provides the greatest value for your money. " July 14, 2017 4.0 The ability to communicate with various categories of people- customers, suppliers and more Pros They try to provide more customization features. Ability to white label and use domain mappng is a thumbs up from me. Cons UI seem to lack logical sequence. Thus it lowers User experience. I am not able to easily how to integrate a better form to capture customer support requests, Review Source VR Verified Reviewer Advisor Higher Education Used the software for: Less than 6 months ### "Integrates with Zoho CRM" October 29, 2017 4.0 Pros Integrates with Zoho CRM which is an inexpensive CRM so we can track accounts from lead to potential and then track inbound questions or cases. Cons Ease of setup is not intuitive. I am not sure how many accounts I have to purchase on Zoho Desk as I just want 4 or 5 so testing. Review Source LS Lakshminarayana S. IT Executive Used the software for: ### "User friendly application. Flexible to use" June 22, 2017 5.0 Help Desk integration with my own web Application for generating Ticket status . Pros Automatic ticket Generation by Chat and widget Forms. Automatic ticket assigning to Agents. Good Remote Assistant tool. Cons External Integrations. Telephony Services. Import/ Export files. Social Media Connectivity. Work flows and Macros Review Source MG Moovendan G. IT Admin Used the software for: ### "Very Good" July 19, 2017 5.0 Pros Good and very use full , Good management software They will be all things around you . all thing help to yours Review Source JK Juha K. MD Used the software for: ### "Zoho Desk is a flexible helpdesk system that integrates well with other Zoho offerings. It provides " June 14, 2017 4.0 Pros Easy to start with a basic free setup and upgrade as your company grows or develops the need for more features. Cons It's a little bit limited and I may outgrow it eventually. But without it I wouldn't even get started. No on-site version for those who distrust the cloud. No dedicated asset management features. Review Source II Ilhaq I. Systems Analyst Research Used the software for: ### "Very Easy to Setup and make changes" June 7, 2017 5.0 Pros Work flows are amazing here. Makes managing tickets so much easier as so much is dealt with automatically. Tickets transition faster and dealt with quicker as the flow is just spot on. Cons It's a little over cluttered. There is just so much on the screen at any time. A lot of options can be consolidated or hidden. Review Source JH Jenny H. Management Consultant Management Consulting Used the software for: Less than 6 months ### "Easy to use and great customer support" May 29, 2017 5.0 Provided our team with a seamless platform to collaborate on providing customer service. Pros Very straightforward guides and has a complementary iPhone app to allow you to seamlessly take your tasks to your phone. Cons Ran into a bit of an issue with the sign up page as it was not loading but this was quickly resolved by the Zoho support. Review Source VR Verified Reviewer Executive Used the software for: I used a free trial ### "Lots of features" September 19, 2017 4.0 Pros Lots of features, that you may or may not use. Custom views and ticket sorting helps. Similar to zendesk in many ways Cons Takes a whole to get familiar with the views and features of the system. Wish there was chat support built into Zoho Desk so we can get started with ease. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.