# Page 55 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 55 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1351-1375 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Akashni S. Accountant Used the software for: 6-12 months ### "Brilliant" August 6, 2017 5.0 Pros It is an all in one solution for customer service which is affordable, full featured and very easy to use and customise. Review Source BC Ben C. Owner Information Technology and Services Used the software for: Less than 6 months ### "Keep all your data accessible across specialty systems" June 1, 2017 5.0 Combined 4 systems into one platform. Website, visitor tracking, customer communication, CRM for sales reps - everyone gets access to the same data instead of using separate systems and exporting reports every month. Pros Great at capturing data from customers so that you may have the information you need to make better decisions and provide better support. Cons I was sold on Zoho because of the integrations between the several Zoho applications, but I've seen that it has some difficulty in making it all work seamlessly. Review Source VR Verified Reviewer Telecommunications Used the software for: I used a free trial ### "it is nice system with reliable price" June 4, 2017 5.0 Pros it is a really nice application with the following features -user friendly -report tool - good features Cons \-slow support team - no linking tickets feature - the tag is not showing in the main page otherwise this is very nice app Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Good Use" August 31, 2017 4.0 Pros It is Easy to Use and very Convenient when it comes to using the Zoho Desk Software. It is User Friendly. Cons You can not customise the same. We have some our needs for inside Organisation needs for tasks and tickets which are not usable. Review Source AB Albines B. Used the software for: I used a free trial ### "Modern Help Desk Solutions" September 12, 2017 4.0 Pros Has a lot of out of the box features. works with social media. easy to reassign ticket to other agents. Cons Gets kind of confusing when configuring advanced features. I find it hard to get back to where i once was. I did not find much to complain about. It is an awesome tool. Review Source AP Austin P. MR Used the software for: Less than 6 months ### "Love it Fast and Easy" December 30, 2017 5.0 Customer Support Pros How you Get your own department email and with that, you can give to the customer who needs that specific department support. Cons I think the transfer settings can have a little more of customization and what not and it should say that there are being transferred. Review Source VR Verified Reviewer Co-Founder Used the software for: Less than 6 months ### "Incredible Experience, A Must For SME'S " October 7, 2017 4.0 Pros The Overall Flow is superb, UI is clean and Simple. The Overall Platform is speedy and works effectively. Cons I Think they can add more options to the overall system apart from that i don't think there is anything which needs to be done. Review Source VR Verified Reviewer Founder & CEO Design Used the software for: I used a free trial ### "Very Useful Software" July 25, 2018 5.0 Pros I use this software every day to follow all my jobs and my teamwork too. It's very easy to use and understand. All details of a project in the same place. Cons I don't have Cons so far. All is good. My emails work perfectly. I can check all my tickets and follow my teamwork. Review Source KJ Kyri J. Marketing Manager Telecommunications Used the software for: Less than 6 months ### "Really great integration for an all in one system." August 15, 2017 5.0 All in one solution for the company. We have previously had seperate software. Pros It seamlessly works along side our Zoho CRM system and pops up record details when dealing with tickets. Cons Can sometimes over complicate functions with its interface and can have a bit of dark look aesthetically. Review Source TD Teri D. Customer Success Manager Insurance Used the software for: Less than 6 months ### "Pleasantly surpirsed" September 25, 2017 4.0 Very easy to navigate and configure for a non-technical administrator. The software is also very intuitive. The product allows you to grow with the demands of your business. Especially nice for a start up that just needs a place to start but can expand without having to start over with another CRM Pros Very easy to navigate and configure for a non-technical administrator. The software is also very intuitive. Cons Would like to have this module on my ZoHo CRM dashboard. I'm sure there's a way to do this, just haven't figured it out yet Review Source VR Verified Reviewer Chief Strategy Officer Internet Used the software for: Less than 6 months ### "Knowledge base helps reuse every answered questions" July 3, 2017 5.0 Pros \- very well structured - help desk domain knowledge represents in the user flow - pricing is very competitive Cons \- too many functions so sometimes get lost. - User interface is kinda old school - telephony is not supporting Taiwan Review Source PT Pasquale T. Dipendente Food & Beverages Used the software for: Less than 6 months ### "Scrivania zoho" February 18, 2023 5.0 Una buona esperienza Pros Software molto veloce e facile da usare Cons Il software non presenta problemi e gira bene Reason for choosing Zoho Desk Rispetto ad altri software ha molte più caratteristiche che lo rendono migliore Review Source TZ Thiago Z. Director Internet Used the software for: Less than 6 months ### "Solves our needs" July 5, 2017 5.0 Controller my tickets and support with my customers Pros Good multi-plataform, ease of use, centralizes communication, think design, happy answers and integration to Zoho CRM Cons perfect solution for our objects, if possible say anything against, it would be the time allowed to use for free Review Source nO nabil O. ceo Accounting Used the software for: Less than 6 months ### "Best support app" May 20, 2017 5.0 Pros i love this app, it's helping our group (of 5 companies) to support our costumers using all canals web, phone and more Cons nothing at the moment the software answers to all our needs without any restriction or limitation even in the free edition (for some of our companies) Review Source Dominic H. Founder Information Technology and Services Used the software for: Less than 6 months ### "Very powerful and intuitive software" June 1, 2017 4.0 Pros ease of use, clean user-interface, quick setup, very easy to configure, would recommend to anyone that manages support tickets Cons Like to see some of the Enterprise features included within Professional i.e. Custom Reports and Groups Review Source MJ Marie J. Administrative Assistant Used the software for: Less than 6 months ### "Easy to use!" May 7, 2018 5.0 Pros This software is great and easy to use. The integrations to our social media and the 24 hour support is great to have! Love to get the analyzed reports and updates Cons We have no issues with Zoho Desk. They are helpful and the software is a tool that helps us out each day Review Source AS Aziz S. Director of technology E-Learning Used the software for: ### "Very well done! Very easy to navigate and very well put. " July 17, 2017 5.0 I am able to do helpdesk just like with any other known softeware. Pros Very rich experience. There is everything that you need to contact a great helpdesk experience. I love it. Cons there is something that I hope it improves, which is the tickets that that assign still stay at the front Review Source RM Roger M. Tech support consultant Used the software for: Less than 6 months ### "Zoho Desk is a good product, affordable compared to similar offerings in the market" October 18, 2017 4.0 We signed up for Zoho desk as we have been using Zoho CRM and found the integration between CRM and Help desk very useful. We have been tracking our tech support tickets through Desk. Pros Zoho desk is a good product and is affordable compared to other similar products in the market. They have good apps for integration into other products. Cons The customer support is not up to the mark, they need to improve their customer support a lot. The user interface is sometimes confusing and not exactly intuitive. Review Source MA Mattia A. IT Manager Used the software for: Less than 6 months ### "Grate Tool" August 24, 2017 5.0 Pros Great product for handling customer requests. Accurate and flexible ticket and time-resolution monitoring. Cons For the needs of our company there are not many points we are not satisfied with. It requires precise training but, through automation, you can prevent errors. Review Source Advaith M. Co Founder Consumer Electronics Used the software for: Less than 6 months ### "Was easy to use, and great value for money" November 30, 2017 4.0 Pros The 360 degree view of customer engagement enables us to stay on top of any and all inbound customer requests. Cons Lack of automated filtering ability can severely hamper our ability to effectively deal with larger request volumes. Review Source VR Verified Reviewer Director of IT Hospitality Used the software for: I used a free trial ### "Mature help desk product" November 3, 2020 4.0 So far the product has performed well. Pros I was drawn to Zoho Desk because of its ability to provide telephony services Cons The UI is a bit old school. Would like to see a fresh UI Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Reason for choosing Zoho Desk Price and feature set Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Great Support Software" June 19, 2017 5.0 Pros We like the options very much a lot of things are possible, also automatization so we can respond to our customers faster and help them better. Cons I can be a bit hard to find out all the option because there are many options the menu you can get lost during the setup. Review Source YA Yuriy A. System Engineer Computer Software Used the software for: Less than 6 months ### "wow! visiting zoho after few years, impressed with the progress" May 1, 2017 5.0 Pros That is one of most complete app suites that I saw so far. Really wide feature set Accessible pricing Lot of integrations Cons User that migrating from other software can find web interface bit difficult at the beginning No migration tools for some types of data Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Good Helpdesk Software" July 31, 2018 4.0 Pros We are using the software for our customer service team. The automatisation features are awesome and everything works very well! Cons The translation of the helpdesk into German is not very good - many words are not translated at all others have very bad translations. Review Source CM Clancey M. Marketing Specialist Warehousing Used the software for: Less than 6 months ### "Love the Zoho Help Desk. We are going to be using it in our office. " September 1, 2017 5.0 Pros Clean, easy to use interface. Great system for handling tickets. Love the built in knowledge base. Cons A little tough to find all the features, but once you find them, they are awesome. Hard to figure out how to add a user. Tasks feature could be more robust. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.