# Page 56 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 56 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 56 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1376-1400 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Used the software for: Less than 6 months ### "Managing many task is automated" October 5, 2017 5.0 Pros ZohoDesk have Good user interface and ticket support just like zendesk Almost all the feature are available just like macros , automating ticket system. Cons Server Down time most of time while logging into the system,And rest of the stuff is pretty clean in zohodesk Review Source SR Sacha R. Owner Computer Hardware Used the software for: Less than 6 months ### "Does everything what is needed for perfect customer support." October 9, 2017 5.0 Pros Very easy to setup. Available on all platforms incl apps and widgets. Easy to assign tickets, perfect SLA integration. Cons No sound when receiving ticket, have to make workaround. No possiblity to add picture (to show solution/problem) in helpdeskticket app (android) Review Source Miranda M. Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Good For Quick and Easy Support Tickets" September 27, 2022 5.0 Pros At my company, the vast majority of customer support tickets that come in are very straight-forward easy fixes. This app is great for those, and saves our Support team eons of time. App is great too! Cons Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or non-discrimination policy violators. Can have some bugs as people comment on the tickets. Review Source JM Jessica M. Support Used the software for: Less than 6 months ### "Fantastic support team and solid software. " September 6, 2017 5.0 Pros We are a small business and getting things off the ground could have been a headache. Not with Zoho Desk! Wonderful support team with quick response times. Features that you can customize to best fit your company. Personalized desktops for each agent. Cons While it can be easy to use it may not be as intuitive as one would like. When viewing icons, you may not be able to scroll over to see what is the function of the icon. Otherwise, great software. Review Source ME Mohamed E. Network administrator Computer Software Used the software for: ### "Good feature but not easy to use" September 25, 2017 3.0 Support software Pros the most thing i may like the web interface of the system and it is user friendly also some functions Cons the least thing i like about this system is the feature arrangement and that it isn't easy to use i really need alot of time to get all features Review Source AK Arhat K. CTC Information Services Used the software for: 1-2 years ### "Very good software for business relationship management" February 23, 2023 5.0 Pros Easy to use and comprehendible for non-technical personnel. Cons UI is quite old-school and needs a lot of work. Review Source Bala K. Used the software for: I used a free trial ### "Awesome!!" October 5, 2017 5.0 Pros Iam new to desk or support tool. Zoho onboarding process and support team helped me to learn the software in a very easy way.. Cons Need to improvise zoho mobile app version. AI intergration and automation reduces human efforts. Review Source RG Ravi G. Principal Consultant Retail Used the software for: I used a free trial ### "ZOHO DESK Review" March 22, 2019 5.0 I hope we can manage our managed services task with the help of Zoho Desk and make our customer happy with our services. Pros I like the most 1. Easy to use GUI 2. Feature rich tool to handle managed services Cons Costing model should be improved by providing for bulk agnets instead of per agent Review Source LN Leonardo N. Director Computer Software Used the software for: Less than 6 months ### "Zoho Desk fits very well for iT companies that needs to improve your customer services system " August 9, 2017 5.0 Improvement for our customers in order to have a web site where the customers have the possibility to enter new tickets, see the status of them, chat with us. Pros It´s easy to use. Also is easy to import customer list, contact list, and other information that you have in you own company. Cons Maybe could be better to have the possibility to create reports using formulas or regular expression in its columns. For example a column with the value of amount filed multiplied with the quantity field. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Streamlined customer service" July 31, 2018 5.0 Pros \- It helps all customer communication come to one location - It helps us monitor service level for customer service Cons Has been crashing quite a bit. Also the paid version per agent is more expensive given we have a few heavy users but others are light users. Review Source Mirko V. Used the software for: I used a free trial ### "Zoho desk ok" October 7, 2017 4.0 Pros intuitive software. graphics and great usability. As a whole, service division was particularly useful. Cons the problem was managing the link exchange for customer support in SSL. then the automatic little intuitive system. Review Source MS Maninder S. Head-IT Retail Used the software for: ### "It's very easy to deploy...liked it" September 15, 2017 5.0 Many Processes have been streamlined in our company. Pros Easy to start with a basic free setup and upgrade on organization's demands or develops the need for more features. Cons No on-site version for those who would not like to go for cloud.No dedicated asset management features. Review Source HW Heather W. CTO Used the software for: ### "Zoho is an awesome company that has all the features you could need for any department." August 23, 2017 5.0 Pros It has a fully featured support and help desk, community forum, dashboarding, knowledge base, and other items that you can fully customize yourself. Cons If you don't know how to configure it, might be a bit difficult. So many choices, can get lost in the shuffle. Review Source JL Jana L. Sales Manager Telecommunications Used the software for: Less than 6 months ### "A Bang for your Buck ticketing system, without skimping on the features." July 28, 2017 4.0 Streamlining of Sales and Customer Service departments to ensure our Clients are happier. Pros Zoho Desk is very easy to use. The User Interface is simple and straight forward. Features are robust and just about every aspect of features can be customized or adjusted to suit your company's needs. Cons Minus not having Social Media integration for Instagram which is a major platform, I haven't found any other negative. With continued use - this aspect will be updated if needed Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: I used a free trial ### "Support Software" January 22, 2020 4.0 Pretty good. Usually the team is responsive. Helps us track tickets with multiple resources. Pros It's easy to manage tickets here and visualize your trending ones. Reports are nice. Cons Supports a bit bumpy. The chat feature is helpful but sometimes the answers you get are rudimentary. Review Source KG Kibrom G. Developer Airlines/Aviation Used the software for: ### "I had very great experience with Zoho Desk." October 27, 2017 5.0 It helped us reach our customers from single platform. Pros The integration with Twilio Could Communications is very important. This is the most crucial requirement for me. Cons The Live Chat is not rich. It lacks some reporting features. I hope you will add more features to that. Review Source GK Getinet K. Head IT services Operation Airlines/Aviation Used the software for: ### "I was able to configure SLA's, Rules, with customer classification and it was good. Ticket handling " May 24, 2017 4.0 Improve productivity Pros Easy to use, cloud service, easy customization, easy automation,easy customer handling and uses service desk best practices, Cons To be frank the software is very excellent compared to what we have been using from SAP, but price is looks expensive Review Source AC Aaron C. Marketing and Web Development Construction Used the software for: 6-12 months ### "Ultimate support desk for multi-location team" September 26, 2022 5.0 Pros Great support tracking and remote control. Works excellent if you use the Zoho Suite. Cons It lacks remiders for past tickets and support requests. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Ayuda a nuestro trabajo" June 18, 2020 5.0 Pros Con este programa pudimos organizarnos mejor en la atencion a nuestro clientes. Cons Que no tengan un centro de atención tanto en lo comercial, como en el soporte con habla hispana Reason for choosing Zoho Desk Por la facilidad que te dan en probar Review Source MT Monisha T. Export Facilitator Machinery Used the software for: ### "It is a good software, but I am yet to breakthrough most of the features available." August 30, 2017 4.0 Pros The Ticketing method with the integration is the most attractive feature of all. The reporting patterns are very good. Cons Not much Tutorials available for Zoho desk. I tried the Youtube and I could find hardly two videos super relevant to what I am searching. Review Source JM Jorge M. ceo Health, Wellness and Fitness Used the software for: Less than 6 months ### "nice to have a business apps ecosystem" July 28, 2017 4.0 Pros The software is easy to start work. and the email integrations is a very good functionality. Easy to use also and configure. Cons The company need to improve the support team in order to provide effective support, Sometimes the support by chat is not effective. Review Source SD Sangeeta D. PMO Used the software for: ### "It works, but will take some time to understand all features" July 5, 2017 4.0 Pros Simple to use , many useful features, functional free edition available. The platform is hosted online, allowing users to access data from anywhere. Cons Customization limitation for ticket views and other options . FAQ/help center features could be better. Review Source VR Verified Reviewer Executive Vice President and General Counsel. Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zoho Desk" April 13, 2018 4.0 Pros Zoho Desk is great. The features are robust. I particularly like the ability to use the live chat feature with all agents. Cons I did find that customer service at times was slow to respond. I would also like to see native email ability to send and receive. Review Source aA abdullah A. Creative Designer Used the software for: ### "So far so good" June 7, 2017 5.0 Pros you dont need to be professional to use it, just need a little bit of time to get use to it. I highly recommend Cons Videos needs more to explain, I had to go to youtube to find videos for Zoho Desk to learn instead of having option the main site for video Review Source NP Nevin P. Director Used the software for: Less than 6 months ### "Exceptional Service" November 21, 2017 5.0 Pros Has Unique Helpdesk feature supporting as per channel. I got my agent started and it gives good functionality is escalation process Cons Too many things need proper documentation and also the trial period is short but it's enough for realizing the importance. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.