# Page 57 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 57 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1401-1425 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB David B. CEO Computer Networking Used the software for: Less than 6 months ### "Very Good" July 24, 2017 4.0 Monitoring Helpdesk Calls Pros The software allows the staff to keep on top off all there work with a managerial aspect. The monitoring allow staff to keep within there KPI and we can maintain our stats. No really much more to say just puting this down to make up the number of word required to fill in the Box. Cons No really any bad point that have seen at the moment so it does what its suppose so as a company we are more than happy with the product so far Review Source SD Stephen D. Owner Internet Used the software for: Less than 6 months ### "Better than Zendesk" June 5, 2017 5.0 We need a help desk solution that works with other software we use. Since Zoho has great project management as well, we're able to use both of these together. Pros We were looking for a solution that would integrate with our other processes. Zoho makes that easy. We use the whole suite of Zoho products and the integration works really well. Cons The navigation took a little bit to get used to, but it's second nature now. But really, I'm nit-picking. We've been happy with Desk so far. Review Source VV Vineel V. Product Specialist Used the software for: ### "The tool is a one stop solution for all the information" October 31, 2017 5.0 Pros Reporting and the notification system. Can see the pending and closed issues perfectly sorted out. Can handle the support calls easily Cons Chat which is not user friendly. The chatting is only on issue based. Unable to see the contacts to perform the chat. Review Source Harvey Wayne M. Operations Analyst Financial Services Used the software for: I used a free trial ### "It is a reliable software" May 24, 2017 5.0 Pros Not only that the Zoho desk system is reliable, it also covers important features such as tracking activities and sending notifications via email. Cons Customer service is very slow and not knowledgeable of the system. It is quite for the CSR to understand. Review Source VR Verified Reviewer savior Used the software for: Less than 6 months ### "used to manage customers in small insurance business" April 5, 2018 5.0 Pros we use zoho desk to manage our customers and potential customers in small insurance business. great to have it cloud based! Cons no cons, it has been seamless and our employees have had much success in learning to use and learning to manage our customers. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Great to Keep Everyone in the Organizations Up to Date" March 14, 2018 3.0 Pros Mobility of the Application as it is in the cloud. Love the Application. Integrates with other Zoho Applications such as recruits, books and CRM Cons App Subscription is expensive on a monthly rate. Discounts only at Annual. Delays in Unassigned Tickets. Review Source FV Friso V. Director Information Services Used the software for: Less than 6 months ### "Very intuitive system" May 24, 2018 5.0 Pros It's easy to use. It has many different functions, everything you need and more. But still you do not get lost in it's possibilities. Cons If you want to use all its possibilities and users, it gets expensive. Not really others cons for this application. Review Source RW Ryan W. Director of Awesomeness Internet Used the software for: Less than 6 months ### "I love zoho" December 11, 2018 5.0 Pros So Zoho desk really helps me organize and get feed back on customer specific tasks. I own a virtual assistant, web design, and online marketing compnay. This way we can create tasks, support, tickes, and track progress on any given project. It's just really simply, plus, it automitacally gets feed back when we close a case so it's easy to stay on top of successes as well as issues. Cons I don't really have any, for me it fits all my needs. Review Source EC Edgar C. VP of Operations Computer Software Used the software for: Less than 6 months ### "Integration and easiness to use its superb" May 4, 2017 5.0 Easier to handle support, and cut in support costs. We are now on top of every request without dropping the ball because there's a paper trail. Pros I loved how easy it is to setup the workflows among our service consultants, and the automation of tickets to handle issues or share knowledge base information. Cons Zapier, the tool that Zoho Desk uses to integrate with other tools its a bit pricey if you are only using one "Zap", but it would justify if you use other things as well. Review Source HV Harrison V. Full Stack Developer Used the software for: Less than 6 months ### "Awesome UI" February 23, 2018 5.0 Pros This is by far the most user friendly help-desk software, big ups the developers and front end guys! Cons Cons: Dosent attend to 3rd world country exchange rates (Payments in dollar) Pros: UI is great! Great Support Reliable Servers Custom Modules Review Source VR Verified Reviewer Client Support Manager Computer Software Used the software for: I used a free trial ### "Excellent way to manage support tickets" March 14, 2018 5.0 Pros The system is very easy to use. There is a great community with help to lots of questions I had at the beginning Cons Their support team is quite slow at responding to requests. It would be better if they had live chat available like they do in Zoho CRM Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Affordable help desk solution, decent features and good Zoho CRM intergration but needs improvement" October 24, 2017 4.0 Pros Affordable help desk solution, decent features and good Zoho CRM intergration. Easy to use once you get the hang of it. Cons Features need to be improved, vis a vis top competitors like Zendesk and Freshdesk. Customer support also needs to be improved. Review Source VR Verified Reviewer General Manager Information Services Used the software for: Less than 6 months ### "Recommended" August 9, 2017 4.0 Pros Definitely easy to use and set up. Cloud base, also in spanish which is good. Not very technical complexity. Cons Can not edit the ticket form in the Pro version, only in enterprise. Some translations are not well. Review Source AI Altu¿ I. Head of Business Development Computer Software Used the software for: Less than 6 months ### "We are extremely happy with the use of Zoho Desk." June 14, 2017 4.0 Tracking the customer expectations and also effort planning in our customer success team will be much easier. Pros We have been already using Zoho CRM so using Zoho Desk seems to be a good option for us since we can use all our leads and contacts in our CRM in the DESK as well which enables us to have a fully automated flow. Cons The only things seems to be missing is the step in retrieving accounts from CRM to DESK. It still needs a manual work which might slow us down. Review Source DR Doug R. CIO Information Technology and Services Used the software for: Less than 6 months ### "I think it is definitely limited when it comes to coupled groupings and dependencies." May 10, 2017 3.0 There is def. a lot we could use. We are still trying it out and determining what will work best for us. Obviously we are looking for ease of use and collaboration between all our tools. Pros I could add all the items and categories I wanted on the fly. I could add details in each section. I could add knowledge base articles the way I need them. Cons I could not group Items intelligently. I could not add symbols in the descriptions, no profound symbols were allowed in the formatting. Review Source OL Omar L. PRE SALES DIRECTOR and POST SALES Wholesale Used the software for: ### "Very simple to work with" August 23, 2017 5.0 Pros Graphic interface will help you to understand all the options you have specially in the Dashboard screen. Cons The Menu will like to see it more simple. Too many options takes time to understand every point as well as the customer portal activation. Review Source IF Ivan F. Administrator Information Technology and Services Used the software for: ### "Very simple and flexible help desk. Comprehensive reporting. Integrates well with other Zoho product" July 3, 2017 5.0 Pros Many useful features. Inexpensive. Functional free edition available. Comprehensive reporting. Integrates well with other Zoho product Cons Free version doesn\`t have dashboards. Requires a lot of customization at the outset. Limited customer support. Review Source GB Giselle B. Project Manager Computer Hardware Used the software for: ### "Zoho has been a great system. Very useful and helpful customer support and great integraion" July 26, 2017 5.0 Pros Integration with other aspects of Zoho to provide a full turn key solution where all tools are in one same place. Cons Sometimes the system is slow and have also had issues with the upload of databases and import files of customers and organizations. Review Source CM Christopher M. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Most feature complete for the price" October 24, 2017 5.0 Integration with CRM and with our application with minimal work. Pros HIPAA compliant and easy to introduce nontechnical people to. We found that it was a matter of minutes before the users were getting in and finding how to assign tickets, search for them, and answer questions. Cons Some of the filters take a little while to apply or take effect. When you close a ticket there's a noticeable delay between then and when it disappears from the list of tickets. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: I used a free trial ### "Zoho Desk" September 19, 2018 4.0 Keeping track of support issues and making sure they are resolved in an acceptable time frame Pros I use Zoho CRM and Zoho Books so it was a natural that I use Zoho Desk. Easy to use, great support!! Cons ease of use and the fact that it takes y account from CRM no manual entry Review Source VR Verified Reviewer Chief Executive Officer Computer Software Used the software for: Less than 6 months ### "Easy to use, versatile. One software for all kinds of customers." October 23, 2017 5.0 Pros Zoho is equipped with all types of essential features that you will need for your customers. Ticket integration with email channels are especially great and saves us a lot of time managing support tickets. Review Source Lindsay G. Chief Problem Solver Management Consulting Used the software for: I used a free trial ### "Latest upgrades a big improvement" May 2, 2017 4.0 Pros New interface is great. Much cleaner look, more consistent with the UI upgrades in other Zoho Services Cons Some set up features are buried. Had to really hunt for setting up the portal feature for client access. Review Source BS Brent S. IT & Operations Manager Wholesale Used the software for: Less than 6 months ### "Excellent ticketing software" July 9, 2017 5.0 It has been very useful so far to integrate multiple brands but still allowing us to use the same customer service team. Pros Been trying it for about three weeks and there's a ton of features and pretty much does everything we were look for in a ticketing system. Cons I think it needs more tools to customize the knowledge base. It also can integrate with Facebook, but it needs to be able to integrate with Facebook with Business pages, not just individual Facebook pages. Review Source TK Timothy K. Web Develoiper Telecommunications Used the software for: Less than 6 months ### "The software is great and gives us everything we need other than support" July 14, 2017 4.0 the ability to offer live chat to our clients Pros the features and having the ability to offer live chat to our clients is fantastic, that coupled with the ability to track trends and tickets makes it a really great solution for our organization Cons I have found the support to be a bit lacking, trying to figure out how to do something that i was not able to do took a lot longer than it should have when it was a relatively albeit somewhat convoluted fix Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Great functionality" November 30, 2017 4.0 Pros Easy to implement and use. Excellent features. Really happy with it. Tagging is easy, but mostly.... the views are useful. Cons Only seems to integrate with Zoho Crm, which isn't surprising really. Would be nice to being able to use with other CRMS. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.