# Page 58 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 58 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 58 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1426-1450 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Alaa T. Network Administrator Information Technology and Services Used the software for: I used a free trial ### "very good" October 2, 2018 5.0 Pros its very easy to use, specially easily integration with crm and managing clients accounts also i liked how the clients can access their tickets Cons the only problem is that the application needs more modifications to be easily as the web interface. Review Source WB Wladimir B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Its simple and easy to install and use" May 28, 2017 5.0 Pros I could install it in some minutes. All features that I need is there. Totally integrated with other Zoho tools. I recommend. Cons The software is very excellent compared to what we have been using, but price is looks expensive. It could be better. Review Source CF Casey F. Recruitment Coordinator Used the software for: Less than 6 months ### "Holy Help Desk Batman!!!" January 31, 2018 5.0 I had 1 small issue trying to get through to customer service. The issue was resolved in a professional and friendly manner! Pros Talk about a KILLER user interface! This thing is HANDS DOWN the best solution for any IT/Help Desk company looking to utilize their time better! Review Source VR Verified Reviewer Senior Webmaster Information Technology and Services Used the software for: I used a free trial ### "Just in testing mode to change freshdesl" November 26, 2018 3.0 Pros Nice user interface Chrome desktop notifications Only need more test time to see if zohodesk is good Cons I don't know yet I don't know yet I don't know yet I don't know yet I don't know yet I don't know yetI don't know yet I don't know yet Review Source VR Verified Reviewer Used the software for: I used a free trial ### "So far so good" December 2, 2018 4.0 Pros This is the best solution we have found so far to track the services we provide to clients who turn to us for assistance. Cons Sync with CRM and initial setup of email channels is not super intuitive to someone without a background in these things. Review Source CD Cyrille D. Admin Information Technology and Services Used the software for: ### "Zoho is a good tool and easy to use but some features are missing" July 17, 2017 4.0 Organization Pros Easy to use and intuitive. There is a lot of features that we needed that others competitors of Zoho don't have. Cons It misses an important feature which is assigning a ticket to a group of users. Also, the Zoho Desk API is not working. Review Source BN Bert N. IT Desktop Support Tech Used the software for: ### "Zoho Desk has tons of features which are all super useful!" August 7, 2017 4.0 Pros Zoho Desk has many options and features but what I liked best was the Extensive reporting tools and the ability to set up your own dashboard. Cons The overall interface did feel a bit cluttered but that is also because of the many options perhaps. Review Source sJ shivam J. Project Manager Government Administration Used the software for: ### "Nice tool for chat and ticket system" October 11, 2017 5.0 Pros the ticketing system is nice. As well as user management and its integration is very ease to less technical people. Cons Sometimes our agent is online but it does not show that the agent is active. Need to work out here. Otherwise it good tool Review Source TK Tascheka K. Quality Leader Automotive Used the software for: Less than 6 months ### "Zoho Desk is Superb!!!" March 30, 2017 5.0 This software does everything Brandmotion needs it to do!!! The customer portal is phenomenal. Customers can log tickets through the portal. It connects to Zoho CRM. Zoho integrations is exactly what every system needs and Zoho is the only company I know that does integrations across the board with all the functions of a business. Pros Its integrations, phone bridge capabilities and customer portal. Cons Needs more integrations with phone bridge companies and more ways to customize tickets (more customized fields). Review Source MC Marcos C. CTO Logistics and Supply Chain Used the software for: ### "Very useful tool" August 29, 2017 5.0 I standarized my support system. Pros Onboarding was pretty straightforward. The administration backend is great, really easy to use an great UI. Cons I would like to have more possibilities to customize the Help Center (ie create new tabs, better html editor) Review Source MT Michael T. Support Manager Internet Used the software for: Less than 6 months ### "This takes a help desk to a whole new level. " July 20, 2017 5.0 We are looking to replace RT. We have used RT for years and need a more robust system that will allow our customers to have a dynamic customer support experience. Pros The easy integration and vast dynamics really puts customer support on task. The ability to have live support, customer knowledge base and ticketing all in one place, makes life so much easier. Cons Right now I can not fine anything that I do not like. Every feature seems to fit exactly what I am looking for. Review Source BS Bhairav S. Partner Used the software for: ### "i was making set up for my use and found good" July 11, 2017 4.0 Pros user friendly, allows us to make all necessary changes, fields, modules, and many other things which are best. Cons reminders do not come in mobile, even we can not set reminders in your android application, please provide this necessary feature. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "It seems a good product, yet not full tested" October 11, 2017 4.0 Pros Very compact and integrated interfase. Confortable of use. We are still testing it to decide to purchase Cons We could not find ITIL features. We don't know if the tools support it. Spanish translation is not very good and no way to custom them. Review Source WP Windy P. Owner Used the software for: 6-12 months ### ""MEH"" March 29, 2018 3.0 Pros I like that Zoho has a lot of options when it comes to integration tools. You can customize the system, Cons The support team is definitely slow when it comes to responses. Also, They don't really understand what you are trying to describe. Review Source AC Apollos C. Systems Admin Used the software for: ### "I absolutely loved using this software it make my work very easy" September 7, 2017 5.0 Pros Easy of tracking tickets. I especially love the way you can convert emails straight to incident tickets. Cons I had some trouble when I was setting up the software to communicate with my mail server. I wish that would be automated in the future. Review Source JP Jamie P. Service Engineer Telecommunications Used the software for: Less than 6 months ### "Very good value for money. " May 10, 2017 4.0 This will help our company out a lot in terms of keeping on track of things and meeting SLAs, etc. Pros I really like the dashboard that shows all the tickets for all of the different agents and the fact that for quite a good service, with a lot of features, it is free for up to 10 users which is perfect for small businesses. Cons I think that the workflow automatons could have been included in the free version however that is the only downside I could think. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Complex, Easy to use, powerful" July 30, 2017 5.0 Pros Is a very easy to use tool, which seamlessly integrates with other zoho apps, prices are accessible. Cons In our recent tests of the platform we found no problems, we are really satisfied with the platform. Review Source LG Lee G. Consultant Non-Profit Organization Management Used the software for: ### "tried it out and have not had issues. ease of use is very good." June 19, 2017 5.0 Helped client organize their projects Pros Handling of projects is easy and intuitive. Easy to share specific things with clients. Intuitive interface. Cons Would like to be able to auto create tickets from tasks and and created project tasks from tickets. Review Source GK Georgi K. Owner Consumer Services Used the software for: Less than 6 months ### "Good value for the money" January 26, 2020 5.0 Good customers support. Good value for the money. Pros It is a good value for the money. Easy to use. Support is fast. Cons Missing features that are available on competitors' platforms. The design is not appealing. It's more practical than visually appealing. Review Source Priscìla C. Priscìla Costå Photography Used the software for: I used a free trial ### "Prático " July 29, 2022 5.0 Pros A usabilidade é perfeita e muito prática Cons Não tenho o que reclamar com a ferramenta Review Source KE Keith E. Director, Communication Technology Marketing and Advertising Used the software for: Less than 6 months ### "Our company uses Zoho for a number of other functions, so Zoho Desk was a natural choice. " August 14, 2017 4.0 Low-cost, effective trouble ticketing software. Pros Zoho Desk is very easy to configure and quite intuitive. It's all web-based, can be accessed from anywhere, and integrates nicely with almost everything. Cons Zoho customer support can be difficult to reach. It's a company based in India, so the language and cultural barriers can leave support less than stellar. It's good enough, though, that we don't need to reach out to support very often. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Easy to use and worth the price!" August 12, 2017 4.0 Pros Easy configuration, not hard to set up. There are a lot of useful features and you are able to customize to your needs. Cons Customer Service could be better. I needed some help with some tech support and could not get my questions answered. Review Source KL Kevin L. Business Ana;yst Program Development Used the software for: 6-12 months ### "Good overall" September 19, 2017 3.0 Pros What I liked best about using ZoHo, other from the fact that it's free, is the ease with witch my agents can get stuff done. All I have to do is set it all up once, and the rest sorta works itself out through use by agents Cons An area where progress can be made, is the export/import feature. I am used to do mass updates through exporting, adjusting an dthen importing data. However there is a limit of a 1000 records on the export Review Source NH Nicholas H. Support Engineering Manager Biotechnology Used the software for: I used a free trial ### "Fully Featured Helpdesk for Medium Sized Companies" January 15, 2020 4.0 We use Zoho Desk to run Support, Sales Inquiries, and HR (Job Applications). Pros The interface is sleek, the responses are rapid and verbose. Cons Overabundance of notifications, sometimes. Review Source AC Andre C. CEO and Founder Marketing and Advertising Used the software for: I used a free trial ### "This is great app" July 28, 2018 5.0 Pros Still testing, but so far compared to other systems - they have most features and cost least. Let's give it a try Cons Once we find challanges - we will post it here. I love zoho - I used it before and I hope they keep up with development. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.