# Page 59 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 59 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1451-1475 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Technology Officer Information Technology and Services Used the software for: I used a free trial ### "Customer Support extremely easy" May 24, 2018 3.0 Pros The built-in remote support make us ditch teamviewer which overcomes the limitation of 5 minutes per session. Cons The ability to completely remove an agent and re-assign all of his/her task when the agent is not with the company anymore. Review Source VR Verified Reviewer ICT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Teams Integraiton" May 22, 2019 4.0 We are organising our helpdesk process using Zoho Desk which fits the purpose perfectly. In addition Teams is part of our daily IT life and Zoho integrates into it the way we need it. Pros Simplicity Integration with MS Teams Mobile App Cons Few setup problems (SSL certificate warnings) Review Source LK Les K. Owner / President Computer Software Used the software for: Less than 6 months ### "Best helpdesk / support ticket system we have tested!" November 16, 2017 5.0 The primary benefit was to allow us to document / archive all support requests from our customers. Before Zoho Desk we were using spreadsheets. Spredsheet are not efficient in documenting customer support interactions to say the least. With Zoho Desk we have an archive of ALL interactions and actions taken. Pros Easy to use, integrated with other Zoho apps. Make support interactions seamless and helps us document all support requests. It's easy to use and affordable for even the smallest startups. Review Source KR Ken R. COO Used the software for: Less than 6 months ### "Zoho Desk has great functionality! Especially for the price." May 23, 2017 5.0 Have a functioning help desk in a few days of setup. Customers can enter tickets in several ways. Pros Very feature rich! The ability for the software to automatically generate messages and alerts is great. Automated workflows to change values and to kick off tasks! Cons A little tough to configure, but once you get it, it's easy to customize. The problem is there are multiple ways to do similar things, but that's not too bad a problem to have. Review Source DD David D. Owner Retail Used the software for: Less than 6 months ### "Simple , Elegant, Fluid, intuitive. " June 27, 2017 5.0 Simple way to engage customers with support issues as well as manage our internal support more effectively Pros Zoho Desk is unlike any other software or SaaS Our company has come across in the past. It's Intuitive easy to use interface makes entering information and working with clients a breeze. Cons Integrations getting our software to communicate to our Backoffice CRM / ERP was a little mundane but was managed and is not working with great success. Review Source LB Larry B. Assistant Director of Institutional Research and Information Management Primary/Secondary Education Used the software for: Less than 6 months ### "Great product with lots of features" May 11, 2017 5.0 Pros Very reasonable price Many many functions that drastically increase prices on other products Very customizable Cons Maybe too many options Usability is okay, but seems a bit clunky Customer service is okay, but I've seen much better Review Source MY Moyosore Y. Information Technology Officer (Web/App) Information Technology and Services Used the software for: ### "The experience has been quite good. Very easy to navigate through" October 16, 2017 3.0 Pros The ease of use, although i feel just a little more can be done to make this even better as there is always room for improvement Cons I feel a more comprehensive video tutorials explaining each module should be made available on youtube Review Source KG Kelly G. Digital Innovator Real Estate Used the software for: I used a free trial ### "Scalable suppot management" February 28, 2019 4.0 Pros It's ability to meet the needs of our growing organization and streamline tracking of issues, support and service Cons Because there is a lot of functionality and customizability acclimating our team had a little bit of a steep curve. Review Source JW Jordin W. Marketing Operations Manager Used the software for: ### "Very impressed with Zoho Desk's capabilities. Definitely on the top of list for customer support. " May 1, 2017 5.0 Pros Call center option, multi-brand help center, Live chat support, Zoho bug tracker integration to name a few. Cons A little complicated user interface to get started. Could be more streamlined and intuitive for customer support staff. Review Source RA Reza A. CEO And Founder Education Management Used the software for: Less than 6 months ### "We've tried everything and we always find ourselves back to Zoho Desk" May 11, 2017 4.0 I can now assure my clients and customers that their issues are managed systematically through our Help Desk System. And with the assignment and escalation process, I myself can focus on other parts of the business now that I know the customer service and help desk is running. Pros The Zoho Desk system is very easy to setup and use. Your help desk can be up in a matter of minutes. Cons I wish I can be more confident with the notification system. I find myself checking the app once in awhile. Review Source AA Apostolis A. System Engineer Used the software for: ### "zoho desk is a easy to use and complete suite for it support." June 7, 2017 4.0 Pros we love the clean and responsive interface also the integration with other product solutions and different modules. Cons small time for trial,During the trial i spend time due to limit resources on videos how can setup the solution. Review Source CL Camilo L. Enginieer Education Management Used the software for: ### "This platform it's awesome for our business expansion" August 23, 2017 5.0 Pros The most important thing it's to have all channels just with one platform and can make tracking to my support service. Cons I think it will be better if you have Spanish support or support in Colombia and have more spanish tutorials Review Source SM Sean M. Used the software for: ### "Great Help Desk Software!" December 11, 2016 5.0 We started using Zoho Desk as a help desk solution for our HR department about a year ago. Their paid version offers some great automation solutions, but we've actually been able to utilize the unpaid version perfectly for our HR department, which has both decreased costs for us and drastically improved the service that our HR department is providing for our employees. The software allows for excellent transparency and communication for those that submit tickets. Pros Excellent free version. Robust options for paid version. Review Source VR Verified Reviewer IT Manager Pharmaceuticals Used the software for: Less than 6 months ### "I'm still doing a demo and cannot fully comment on all the features" December 12, 2017 3.0 Pros I like that it has many customization. There are a lot of features and functionality, more than we would ever user. Cons Too many setup screens, it's very confusing what gets configured where, and how to get to it. Review Source VR Verified Reviewer Software Development Engineer Information Technology and Services Used the software for: Less than 6 months ### "Best Experience with Zoho Desk" June 29, 2017 5.0 Pros Best Experience with Zoho Desk UI Fantastic User friendly Easy To use How to use tour was fantastic. Cons No API provided in programming languages to use directly with the gems . Request responses are bit tricky to understand Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: I used a free trial ### "Cost-effective support desk software" July 18, 2019 4.0 Pros Great number of features for a good price. It's easy enough to set up and configure. The integration with Zoho Books is very good. Cons It lacks a few features that are just part and parcel of other helpdesk tools like print view. Review Source BS Bojan S. Systems&Learning Consultant Information Technology and Services Used the software for: I used a free trial ### "Very good product" November 13, 2017 5.0 Pros Very good product. Clean and clear intuitive interface with detailed and configurable options. Definitely would recommend. Cons Problems with Outlook. Images are downloading very slow and produce freezing and forcing app to close. Review Source IBB Ignacio Baruch B. Sales Manager Computer & Network Security Used the software for: ### "So difficult to understand by yourself (end user) but very powerfull" January 16, 2018 5.0 Pros All the great conectivity to other softwares and the power of zoho desk. Great work by Zoho Support. Cons So difficult to understand for the END USER. Not so intuitive if you have never used a help desk. Need more video tutorials Review Source VR Verified Reviewer Customer Success Manager Marketing and Advertising Used the software for: I used a free trial ### "So far so good!" October 11, 2018 5.0 Pros Tickets are great. Honestly we have not brought the whole team on or fully utilized it yet. But so far loving the program! Cons Some areas are a bit clunky and overwhelming. But overall ease seems to be good. Only time will tell. Review Source RJ Richard J. COO Used the software for: ### "So far it seems better than Freshdesk" May 29, 2017 5.0 Pros The UX provides a lot of functionality, especially around ticket flow. Visually it is very consistent. Cons I would like to see more robust integration with Zoho CRM and the Atlassian product line that we use for other products. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Simple, sharp and overall an ease to use" January 4, 2018 5.0 Pros The simplicity of the tool, nothing to complex in setting up or using. Staff can adapt to it in a matter of hours. Cons Cannot randomize ticket numbers, i thought this would have been a basic feature. Otherwise all is very good. Review Source DD Daniel D. Director of Security Operations Security and Investigations Used the software for: Less than 6 months ### "Easy to get started, and even simpler if you are already using the Zoho suite of products" August 10, 2017 5.0 Pros \- Simple Setup - Professional Interface - Useful features - Fun to use I've used a number of on-premise solutions in the past, including ManageEngine. The search features and simplicity of use is a welcome improvement with Zoho. Cons \- Interface is sometimes too simplified - Interface could use better logical navigation; sometimes I get lost in the page, and find myself going back to the homepage to start over. Review Source DD Daniel D. Director of Security Operations Security and Investigations Used the software for: Less than 6 months ### "Easy to get started, and even simpler if you are already using the Zoho suite of products" August 10, 2017 5.0 Pros \- Simple Setup - Professional Interface - Useful features - Fun to use I've used a number of on-premise solutions in the past, including ManageEngine. The search features and simplicity of use is a welcome improvement with Zoho. Cons \- Interface is sometimes too simplified - Interface could use better logical navigation; sometimes I get lost in the page, and find myself going back to the homepage to start over. Review Source VKN Venu Kumar N. Founder-CTO Computer Software Used the software for: ### "Found to be an Offering that is WELL THOUGHT OFF and quite simple to use and does what is expected." June 19, 2017 5.0 We are software providers and our use of the support tool is to extend to our end customers Pros Strong Analytical tools and SLA integration is a Major plus. Agent view and Telephony Links and Chat tools are innovative and these are the tools that will bring about customer satisfaction. Added features of customizing the product is a HUGE PLUS as for instance we need to bring in SUB MODULE which can be customized to our needs and build analytical reports that can be presented to the end customer of ours. Cons Support to help to guide us in the initial period. I need help setting up so i can easily decide to PURCHASE the product. Review Source DP Dmitriy P. CEO Used the software for: Less than 6 months ### "I have installed Zoho Desk as the main Help Desk Solution for my company. " August 21, 2017 5.0 Pros Pros: very beautiful design fast and responsive good analytics availability of templates manager role Cons Cons: price, but still very competitive. I can't see any other cons not to use this software for your business. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.