# Page 60 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 60 - Is Zoho Desk the right Help Desk solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews --- Zoho Desk 4.5 (2211) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 60 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 1476-1500 of 2211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZB Zahir B. Chief Accounting Used the software for: Less than 6 months ### "Useful" August 25, 2021 5.0 Pros I appreciate this soft I. can communicate easily with my prospect Cons I use the free trial and I'm satisfied. Review Source T¿ Tolga ¿. CTO Computer Software Used the software for: Less than 6 months ### "the best help desk environment" March 29, 2017 4.0 I have checked and also used many of ticketing and help desk software. none of them good enough especially complete solutions. ticketing, chatting, task management, community and knowledge base applications are great, easy to use and full-customizable. Pros User-friendly, elastic, easy to use, customizable and fully integrated. Cons multi-language support is very confusing and hard to implement. integration with other tools (JIRA, Slack etc) is the only bad thing about them. Review Source JK Jon K. Business Development Computer Software Used the software for: Less than 6 months ### "Easy to use, wonderful support desk tool that you'll actually WANT to use" October 27, 2017 5.0 Help desk support made easy. Pros The software is so simple to use and very intuitive. With zero training whatsoever, I was able to set up the entire workflow for multiple agents and begin taking support tickets within 20 minutes. Review Source DC Divyesh C. Head of International Sales Used the software for: ### "Excellent way to keep the track of all the task" July 13, 2017 4.0 Pros how simple it is to use and clever modules which supports automation of the tasks and transparency between the teams. Cons The UX can be improved to make little more clear self explanation, As some of the features are hidden. Review Source CJ Chris J. Consultant Used the software for: Less than 6 months ### "Easy to get up and running, pretty cool with paid plan" July 19, 2017 4.0 Ease of management of partner support with the free portal combined with CRM data. Pros \* With the paid plan, integration with the CRM was really easy. Could easily add additional contacts as users and the cases are shared within an account. \* Portal for users is free \* Easy to create knowledge base for the portal Cons \* Email notifications were not very intuitive and can't be edited in the free version. Once we upgraded they were OK. \* Would like to see more automated notification options. One thing we couldn't do was to send a reminder to an agent if they had a ticket that was past due. \* Support is way understaffed for this product. When we call for CRM we always get someone, when we call for Desk, we wait on hold and usually do not get a call back for multiple days. Review Source RH Rahim H. Research Tech Higher Education Used the software for: 6-12 months ### "Zoho desk" June 30, 2022 4.0 Pros I just love how easy is to file tickets and organize my alerts. Cons The user interface is not very friendly. Review Source VR Verified Reviewer Cashier Retail Used the software for: Less than 6 months ### "Software portfolio from productivity software to point-of-sale " March 14, 2018 5.0 Pros Easy to start, with a basic free setup and upgrade as your company grows or develops the need for more features. Cons Zoho desk has no on-site version for those who distrust the cloud. No dedicated asset management features. Review Source VR Verified Reviewer Technicien Informatique Niveau 1-2 Information Technology and Services Used the software for: I used a free trial ### "Trial is amazing compare to ZenDesk" October 19, 2017 4.0 Pros About the PBX , CRM and you guys give really really really much settings for configure the zohodesk! Cons The User Interface is a little bit hard to understand like is not really friendly user thats the only Con we find here Review Source VR Verified Reviewer Chief Executive Officer Information Technology and Services Used the software for: Less than 6 months ### "Great customer support portal" July 27, 2018 5.0 Pros The end-user portal and one ecosystem with other Zoho apps. All-in-one support portal with easy to use interface. Cons A limited amount of integrations with external apps, especially Zapier and Slack are must-have nowadays. Review Source VR Verified Reviewer Co Founder, Head of Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Like that it integrates with CRM and rest of customer data" April 25, 2019 5.0 Pros Easy to use and easy for customers to use. Syncs up with zoho CRM so we have a 360 degree view of customers Cons Can take a while for support to get back to us but not a problem so far Review Source MLM Marvin Lee M. Sachbearbeiter im Retourenmanagement Computer Hardware Used the software for: 6-12 months ### "Awesome!" November 9, 2018 5.0 Pros Easy and Reliable in most of the situations. Makes the work much easier for me, while I am working fulltime. Cons May be too complicated for persons who are new into customer services. May need some tweaks. May be a bit expensive for freshly founded companies. Review Source JT Jeff T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Way To Support Our Client Base with Zoho Desk" February 25, 2019 5.0 Great to have our clients send support tickets or tasks for web development right into Zoho Desk. We can then schedule time to work on these requests. Pros Zoho Desk was very easy to get setup, configured and launched for our business. We've contemplated on using a support ticket system for sometime and finally landing on Desk. The ability to have our current client base send support requests, questions and website updates to us in a ticket system has helped to keep our team more organized. We can work on resolving the issue as a team. Cons So far I haven't found anything I don't like about Zoho Desk. Review Source SE Sean E. President Telecommunications Used the software for: Less than 6 months ### "Fantastic Help desk Software" September 13, 2019 5.0 Pros We love the dashboard, user friendlyness and ease of navigation Cons There are no big cons with the software aside from having to go to the enterprise version to access certain features. Review Source VS Veronica S. Director of Operations Used the software for: ### "Great ticketing tool!" May 16, 2017 4.0 Pros Super easy to set up and use! Great features for the price. Love that we are only charged per agent. Cons All the integration's seem a little complicated but I feel once we are a little more familiar it will be great. Review Source NE Nelson E. Used the software for: I used a free trial ### "Very good remote support tool at a low cost." July 30, 2018 4.0 Pros Zoho Assist does exactly what it says on the tin. It is a nice support tool to connect to our customers. Cons Would have preferred to get some features only available at higher cost plans for a small company like ours Review Source DE Dustin E. BDM Telecommunications Used the software for: ### "Loving the UI experience " May 11, 2017 4.0 Pros price vs value, there is a lot of value for the price per agent. great UI feel, great ease of use overall Cons should be able to customize layout in ticketing view. I would like to see unique fields for each portal Review Source VT Vallinayagam T. Member Technical Staff Computer & Network Security Used the software for: Less than 6 months ### "The software helped me to reduce most of my routine tasks. It's simply awesome." June 6, 2017 5.0 Easy to use and minimize my work with accuracy. Pros The way in which tickets are rendered is the best part in this software. I would like to recommend it since it has many features which makes my work accurate. Cons The navigation is not good. When I refresh, it should reload the current page. But in setup, when I reload, it switches to main setup page instead of current setup page. Window hash can be much more updated. Review Source GK George K. Consultant Professional Training & Coaching Used the software for: Less than 6 months ### "Very easy and very efficient system. The combination of ease of use and wide functionality" July 13, 2017 5.0 Wide functionality Ease of use User friendly and intuitive interface Affordable price Pros Various functions that allow you to automate your business process. It is very good to have an ability to set up workflow rules, notifications, layouts, macro, etc. Cons 1.Lack of support in chat. 2. Integrates only with Facebook and Twitter (would be great to add other popular social networks). 3. There is no calendar for activities Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Great Software" November 16, 2018 5.0 Pros Ease of use. It is easy for users to learn and use quickly. Great software to complement CRM software. Cons Maybe a little too basic. Other than that, pretty cool system. Looking forward to learning so much more. Review Source wO willie O. tester Information Technology and Services Used the software for: Less than 6 months ### "Quicjk, Easy" June 14, 2017 4.0 Company Visibility across multiple departments. A centralized repository for contact's. The ability to manage our pipeline Pros The integration between CRM and support Desk, caters for all our needs. The first time support has full visibility into a clients history and services procured Cons The fact that the modules are working separately, for some plug-ins we require the data for different modules to be exported which is not catered for Review Source NH Nicky H. Director Computer Hardware Used the software for: I used a free trial ### "Nice tool for customer support" March 23, 2019 4.0 Pros We use Zoho Desk for our customer service. It is easy to track the customer issues and assign to right person to handle the issue. Cons If it can auto remind the owner when the issue is over due, it would be better Review Source JC Judy C. Sales and CS Mgr Used the software for: Less than 6 months ### "We have been testing for about three weeks and so far, we are able to do everything we need." June 19, 2017 4.0 Pros Support team is wonderful; most of the functions are very intuitive; love the customization that is available; love how the notification system works. love the phone app to stay on top of things. Cons chat routing is dependent on Sales IQ which I had not planned on implementing yet. i wish that it pushed new contacts into CRM, I would like more tags for when an email is sent in (like #original\_sender; Review Source IN Iunia N. HR Department Consumer Services Used the software for: Less than 6 months ### "Outstanding. The software features exceeded my expectations." September 18, 2017 5.0 I can finally organize all the information I have as a company, along with the daily info I receive from my clients. Pros Firstly, I was impressed by all the features available and how easy is to go from one to another. The software is very organized and it has a clear presentation. Cons There is not a certain feature that I didn't like, but I had some minor problems verifying the e-mail address. Apart from it, it works perfectly. Review Source CJ Chaiwat J. Support Manager Information Technology and Services Used the software for: ### "Easy to use" June 27, 2017 4.0 Pros 1\. Mobile Application is advantage 2. Alert by email and sms 3. Chat will help to communicate with team Cons 1\. It is not easy to add customize field in some screen 2. Standard workflow should be ready to use Review Source JK Jessica K. Owner/Consultant Computer Software Used the software for: Less than 6 months ### "I've gone through a lot of help desk softwares to locate one that works for me. This one is it." August 23, 2017 5.0 I got rid of working from my email. It's way easier to manage my pipeline through tickets. Pros I really like the ability to create your own filters and then have a status layout on that filter. It allows me to focus on the tickets that are open and keep and eye on the ones I am waiting to hear back from my clients. Cons The feature I like lease is that I cannot auto assign an unassigned ticket without having the full version. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.