# Page 64 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 64 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 64 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1576-1600 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VD

Vivek D.  
IT Manager  
Information Technology and Services  
Used the software for:

### "Easy user interface to perform and navigate in application"

July 12, 2017

4.0

Ease of generating ticket and records of communication maintained well with attractive UI and navigation.

Pros

Representation of details on Log entries for each ticket is fabulous. Train of log and sub log maintained perfectly.

Cons

not encountered yet as things checked till now is working smoothly and still under exploring more on the app.

Review Source

RB

Richard B.  
Customer Service Manager  
Mechanical or Industrial Engineering  
Used the software for:

### "Good CRM Version"

March 29, 2017

4.0

Good system, if a little basic, have struggled to create reports and 1 or 2 problems importing databases. The customer support back up is a little slow

Pros

Easy to use

Cons

Customer Support back up

Review Source

TK

Thilagar K.  
  
  
Used the software for: I used a free trial

### "Very easy to use"

November 27, 2017

5.0

Pros

Zoho desk is the great toll to manage the contract and tickets. I am using Zoho books since last 3 yeras. it is very good and very easy for accounting

Review Source

RM

Ransford M.  
Head of Support Services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very good solution, fits my purpose"

June 8, 2017

5.0

Key benefit is the customer reviews I received, they were very happy with our improved system . Tthis application directly fits my purpose. I have worked with other applications but this is by far the best.

Pros

Ability to easily customize and very flexible, simple interface for users. The software comes with very good support system too as the Zoho technical team is always on stand by to help

Review Source

ID

Idan D.  
VP Development  
  
Used the software for: Less than 6 months

### "Great value, easy to use!"

August 20, 2017

5.0

Pros

\* Handling tickets is really easy and mostly can be done from a single page. \* Forwarding messages from private inbox to the support inbox will automatically open a ticket with original sender.

Cons

\* Didn't like the fact the the KB main page will only show categories by department. \* It takes some time to understand how to configure everything.

Review Source

JC

Joshua C.  
Technical Support Manager  
  
Used the software for: Less than 6 months

### "easy to use, natural fit for support desk"

December 30, 2017

5.0

accurate reporting on work completed.

Pros

Has all of the digital features we are looking for, tickets, live chat, departments, and many more. This is a modern company with many tools in their software suite.

Cons

Department limit is 10 for the plan we chose, would like to see unlimited. Haven't been a user for a long time so not a lot of experience past that.

Review Source

CA

Carlos A.  
Programmer  
Security and Investigations  
Used the software for: Less than 6 months

### "Great job"

September 18, 2017

5.0

Complete solution for being in touch with my customers.

Pros

This software its a complete solution for partners, ticketing and consumers. I've had a problem with them but the team of zoho helped me fastest than other solutions.

Cons

Nothing at the moment, the software its complete for me and my organization. I am using this for a long time and other zoho solutions.

Review Source

DC

Diego C.  
IT Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Powerful tool with a wide level of customizations"

October 3, 2017

5.0

Enhancing my clients overall experience.

Pros

The capability of customize the tool. It requires a load of time to setup the system for the desire use, yet when running on the daily basis it gives an exceptional response.

Cons

Lack of visual adaptations for business integration. The theme module ain't give the chance to have your own css style applied. Also when you want to set up a CNAME for masking if configuration fails you need to get in touch with service desk since you lose access to the management area.

Review Source

LH

Luis H.  
Manager support  
Telecommunications  
Used the software for: Less than 6 months

### "Review of 30 days of use"

July 31, 2017

5.0

Manage de support with our final customer and monitoring the activity of our agents.

Pros

The capability of manage the tickets is great, we also like the app for iOS and Android, where all our agents can be working in a continuously way. The GUI is easy

Cons

The main issue during the implementation, it's not as easy as other platform that they are intuitive as they are.

Review Source

AR

Andy R.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Adding Desk and Projects to CRM is a great way to round out our service delivery"

August 23, 2017

4.0

Centralizing the information my team uses in our enviornemnt and your software. keeping track of and reporting on events and sales activities(we've been using CRM from ZOHO for many years)

Pros

the way it related to Projects and CRM in ZOHO. the synchronizing from the sales side he service team is awesome. the flexibility in scaling with pricing and commitment also helps us grow into it.

Review Source

PD

Pedro D.  
CTO  
Telecommunications  
Used the software for: Less than 6 months

### "Once you get to understand the whole desk world it's a great tool"

September 25, 2017

4.0

it solves almost every dimension of the customer support

Pros

Very very powerful, a lot of features, very flexible. It has a wonderful set of features to make Customer Service a place to shine. To add value a to your company.

Cons

It feel kind tangled when you first get in. Is a lot menus all over the site, I felt overwhelmed at the beginning while setting up.

Review Source

BB

Ben B.  
Network Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Powerful Helpdesk Tool That's Fully Customisable"

June 8, 2017

4.0

There was a lack of statistics and ticket logging in the Academy and this was a major issue. By implementing Zoho Desk this has give staff and effective way to log calls with the support desk. But as a support desk we can now clearly report on statistical data on productivity

Pros

Zoho Desk is flexible and reliable, and easy to configure. If your requirements change you can simply re configure the package.

Review Source

AA

Alan A.  
CEO  
  
Used the software for: Less than 6 months

### "Very easy to use"

June 27, 2017

5.0

Pros

The price is much less than Salesforce and this program fits our needs. They make it very easy to use upgrade and don't require annual contracts.

Cons

Nothing yet. Just have to go through the learning curve. In the Zoho Marketplace i did not find that many reviews on apps I was looking for. Would be more comfortable if there were more reviews

Review Source

Krystina H.  
Administrator  
  
Used the software for: Less than 6 months

### "Our team has had a great experience with using ZOHO Desk so far; trying it out for a new project. "

September 5, 2017

4.0

Pros

I like the ease of use of the software. They have various webinars and answer your questions rather quickly.

Review Source

WA

Waleed A.  
Company Director  
Computer Software  
Used the software for: Less than 6 months

### "Excellent customer support software"

July 16, 2017

5.0

Made customer support easier.

Pros

Having used this software I feel that it is a big help in managing customer support, it's an all in one solution which is what is best about it and very competitive price wise.

Cons

Nothing substantial, although I found it a little complicated to setup initially. Clearer guides on how to set things up would improve this.

Review Source

AT

Adam T.  
MD  
Wireless  
Used the software for: I used a free trial

### "Great Integrations"

October 9, 2020

5.0

Pros

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

Cons

Some of the layouts could be easier to navigate.

Review Source

OT

Ole T.  
it consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fine solution for a small it department"

June 19, 2017

4.0

Pros

Easy startup and straightforward way to use the normal procedures. A good way of making simple procedures and to assign tasks automatically.

Cons

It is not visible wich elements are a part of the free version and wich are not. Allthough I had a contact to support via mail, this did not make it more clear what was a part of the free solution.

Review Source

AD

Alex D.  
Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Clean, Modern interface with a lot of features."

May 23, 2017

5.0

Less mistakes and streamlining of incoming leads.

Pros

The design is clean and easy to use. I like the customization options and the automation features. It automatically processes a lot of information and reduces mistakes.

Cons

I wish there would be more design options for the advanced web forms. Other than that, I am yet to find features that are missing.

Review Source

ER

Eduardo R.  
Technical Consultant  
  
Used the software for: Less than 6 months

### "Very good application"

September 1, 2017

5.0

Pros

I am starting now to use service desk and until now I don´t have a opinion about this software. I will test to verify the possibility to migrate my atual service desk .

Cons

I am starting now to use service desk and until now I don´t have a opinion about this software. I will test to verify the possibility to migrate my atual service desk .

Review Source

EG

Edwin G.  
CS II  
Information Technology and Services  
Used the software for: Less than 6 months

### "It was easy to work in the system."

October 31, 2017

4.0

Pros

The time tracking feature within the software was great. It was able to track almost down to the second of what I was working on in the ticket.

Cons

Not Hipaa compliance which is a big concern when looking to purchase service desk software. The reason why is because we have medical and person information that comes through our system.

Review Source

RP

Richard P.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Great App integration"

June 28, 2017

5.0

Follow ups + Customer services management

Pros

Integration with the Zoho Suite. Set of interesting features such as Community and task with tickets

Cons

Would like to have more visual interation. It looks that the User Experience and user interface could have been refined visualy with colors, example to display the statut of tickets (ref. :ZenDesk)

Review Source

MR

Mario R.  
IT Supervisor  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "it is very helpful and i like the chat and remote feature"

May 23, 2018

5.0

remote software support and ticketing

Pros

Overall the remote tool is very handy, it is nice to have users key in all issues in one place. I can show my supervisors my progress and update the teams as needed.

Cons

none at this time i really like the software and it is very easy to use. i use this daily for my business and i cant work without it.

Review Source

CÖ

Caner Ö.  
Yazılım  
Computer Software  
Used the software for: I used a free trial

### "Very very good"

November 25, 2019

5.0

Pros

It contributes a lot to our business. Thanks to Zoho, we never miss a request

Cons

Everything is perfect. Thanks Zoho for trouble-free service

Review Source

TA

Tom A.  
Helpdesk Supervisor  
  
Used the software for:

### "Easy to use, quick to learn"

September 29, 2017

5.0

Pros

The software is fast and has a familiar feel to other helpdesk ticketing solutions. It offers a ton of features at an affordable price.

Review Source

sM

sanket M.  
customer support  
Information Technology and Services  
Used the software for:

### "its nice"

October 3, 2017

3.0

easy for handling client queries

Pros

desk support is nice for me,it helps to raising ticket as well as its get quick response to client in easy way

Review Source

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