# Page 65 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 65 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 65 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1601-1625 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OM

Orlando M.  
Webmaster Analyst  
  
Used the software for: 6-12 months

### "Quality support"

March 22, 2018

5.0

Pros

Thanks to this tool you can have a control of how many requests your clients make. If it is the first time you attend one or you want to know how you are doing it, you can ask for feedback after closing the tickets.

Cons

In my opinion I feel that it has improved the design and the way to execute the processes (tickets), for the moment I have not found anything negative

Review Source

EK

Eric K.  
Principle QA and Support Engineer  
  
Used the software for: Less than 6 months

### "Clean and elegant, very easy to use."

August 18, 2017

5.0

Easy of use. Ease of configuration. Ability to quickly reach out to our customers and address their needs in a streamlined fashion.

Pros

Ability to quickly streamline our support workflow. Ability to easily add status fields to customize our workflow.

Cons

Cost per seat seems too high, we are already Zoho CRM customers. Curious about bundling to get greatest value.

Review Source

bA

bubune A.  
CTO  
Information Technology and Services  
Used the software for: Less than 6 months

### "good. "

September 17, 2017

5.0

Improved responsiveness of team to customer complaints

Pros

Software is simple and intuitive. Particularly like the dashboard. Everything is within easy reach. Significantly improved my teams effectiveness

Cons

require some getting used to due to the numerous features. More integration with third party vendors such as zapier and ITTT would be good.

Review Source

LG

Laksh G.  
Mr.  
  
Used the software for:

### "its easy"

September 20, 2017

5.0

Pros

Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster.

Cons

Review Source

NL

Nicole L.  
Sales assistant  
Broadcast Media  
Used the software for:

### "Good software"

April 18, 2017

4.0

I am having a great time using this software. It's automation feature is amazing and cost a great value especially for part-time business owners.

Pros

Automated.

Cons

Hard to use.

Review Source

SP

Stephen P.  
Director of IT  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "This package seems to have all the items we are looking for within a single application."

July 6, 2017

5.0

A much needed solution.

Pros

Mostly we are looking at the way the software configures to our corporate look. It allows us to use our logo and some icons that make it feel as if it is part of our corporate portal.

Cons

At the moment, we are experiencing some odd agent log in issues with IE. Not that it does not work, just a little quirky.

Review Source

WR

Wesley R.  
CEO  
Computer Software  
Used the software for:

### "Good Support Software"

June 19, 2017

5.0

Pros

Easy of use some features can be a bit hard. Also a Play option would be nice to have so you can automatically go through the tickets

Review Source

EV

Everardo V.  
Engineer  
Translation and Localization  
Used the software for:

### "The app it´s easy to use"

October 18, 2017

5.0

to improve the efficiency

Pros

intuitive, i have no problem with the interface and setup my preferences. creating test tickets and test contacts

Review Source

TM

Tony M.  
manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "great stuff"

May 31, 2019

5.0

Pros

Have enjoyed working with this software, great features and very helpful to our business

Cons

nothing that I can think of. We have enjoyed

Review Source

KA

Kalpesh A.  
  
  
Used the software for: I used a free trial

### "After using the other Support portal, I am very much comfortable with zoho desk"

July 15, 2017

5.0

Pros

Easy to use, when ever you need to filter ticket you can easily do that, you can also figure out how many times client sent tickets.

Review Source

RL

Ralph L.  
IT  
  
Used the software for:

### "Very Convinient"

January 13, 2018

5.0

Easy Order Ticket Management

Pros

Had the whole setup running in minutes, and everything was done right from my phone. This is quite convinient

Review Source

OJ

Oscar J.  
Business Growth Consultant  
  
Used the software for: Less than 6 months

### "New user, easy setup and a great interface. Coming from a much more basic CRM and loving it so far."

May 29, 2017

5.0

Pros

New user, easy setup and a great interface. Coming from a much more basic CRM and loving it so far. Really clean simple interface.

Review Source

aA

anoud A.  
System administrator  
Computer Software  
Used the software for:

### "Wonderful "

August 9, 2017

5.0

Pros

I like everything in the web special the interface and how is it easier for connections and who we can easy to learn and use it .

Review Source

MA

Meladul A.  
CEO  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Highly recommend Zoho Desk."

August 26, 2022

5.0

Great experience.

Pros

I really like the support tracking tool, management of subscribers and templates.

Cons

The remote access could be more improved.

Review Source

cE

chris E.  
director of dist. Ed.  
E-Learning  
Used the software for: Less than 6 months

### "I am pleased with the functionality I see so far. I haven't used it for very long tho. "

January 12, 2018

5.0

very helpful

Pros

The todo list seems to be more robust than what I've seen in other help desk software. It's not just a simple list. you can set reminders.

Cons

There is a learning curve. It's not something you'll figure out immediately. I plugged away at it for probably 30 minutes before I started getting things setup properly.

Review Source

MS

Martyn S.  
Business Support Analysist  
Automotive  
Used the software for: Less than 6 months

### "Zoho is a easy to use flexible support desk which well suits our business requirements."

August 18, 2017

5.0

Pros

The automation from email logging to close works very well providing full updates via email to users who have logged jobs. The reporting tool helps us to stay within out SLAs.

Cons

There is very little to complain about, the software ticks all the boxes for our company. The only caveat to add is that we only employ 50 people.

Review Source

SS

Siva S.  
Test  
Telecommunications  
Used the software for: I used a free trial

### "Easy to use"

April 15, 2019

4.0

We are using this for our multiple product

Pros

The integration across the entire Zoho ecossytem

Cons

So fast we cant see anything that we do not like

Review Source

VG

VINAYAGAMOORTHY. G.  
Business Manager  
Retail  
Used the software for: Less than 6 months

### "That was a very good experience to provide the estimates & invoices to my client....very good"

June 27, 2017

5.0

I can provide the Estimates & Invoices to the customers easily. And the dashboard is one of the best one to know the business targets.

Pros

Easy to provide the estimates & invoices. Dashboard is one of the best to know the total business done.

Cons

Need more trial clients, currently it is less than 5 nos. If it is more than 10 initially it will be gud to use...

Review Source

GG

Gaurav G.  
IT Manager  
Hospitality  
Used the software for: I used a free trial

### "Zoho Desk"

July 22, 2020

5.0

Pros

I have just started using this. So far its very easy to use.

Cons

Still evaluating the product. As of now its as per the requirements

Review Source

JS

Jonathan S.  
IT Admin  
Information Services  
Used the software for: Less than 6 months

### "Good system"

September 28, 2017

5.0

Pros

Exactly what we need to perform all of the Functions and cost is very competitive. Have been happy with all of Zoho products.

Review Source

SN

Sasha N.  
President  
Management Consulting  
Used the software for: Less than 6 months

### "Professional and affordable customer service software"

June 1, 2017

5.0

Manage our entire Service Desk unit.

Pros

We have been using Zoho CRM for +1Y and this is the perfect addition if you are looking to integrate your CRM with a Customer Service tool. During our evaluation (we have been evaluating other solutions), Zoho desk will be our choice. The best is you can integrate Zoho Desk with AWS Connect

Review Source

MJ

Maneesh J.  
Customer Support Head  
Information Services  
Used the software for:

### "One of the best customer service desk."

August 23, 2017

5.0

Pros

Ease of use and easy to configure. I am able to manage this very efficiently. Looking forward to getting the licensed product.

Review Source

DP

Danilo P.  
Mr,  
Information Technology and Services  
Used the software for: Less than 6 months

### " Good product, very smart"

September 18, 2017

3.0

With ZohoDesk we were able to handle technical assistance tickets faster and more efficiently.

Pros

ZohoDesk allows you to handle service tickets very dynamically, allowing you to move a request across all departments.

Cons

The ZohoDesk user interface is not so straightforward. Some of my co-workers have been struggling to get in the best use phase.

Review Source

VR

Verified Reviewer  
Blogger  
Market Research  
Used the software for: Less than 6 months

### "Zoho Based Support Tickets System"

December 31, 2022

4.0

Pros

Zoho Desk offers several support channels and offers integrations with other Zoho products. If your entire business workflow is within Zoho ecosystem, it is easy to manage them with Zoho Desk.

Cons

The UI needs to be improved and needs to have several automation features that enables one to handle support tickets at scale

Review Source

AP

Alex P.  
Business Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product"

May 22, 2017

5.0

Customer service improvement for my company

Pros

Allow customization of the modules. Re-branding could be challenging for a newbie, but works great ones you get us to interface.

Cons

Hard to find correct modules sometime. Takes time to learn your ways around. Specifically, I found respond to a ticket functionality not self intuitive.

Review Source

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