# Page 66 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 66 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 66 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1626-1650 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

hN

hashir N.  
Service Manager  
Construction  
Used the software for:

### "good software at good price"

August 13, 2017

5.0

its good for manage customer

Pros

user interface its just awesome and customer support is good. pricing was good for small business.....

Review Source

HT

Hi¿n T.  
Business Solution Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Working business workflow on Zoho Desk"

April 13, 2017

4.0

Zoho Desk is helpful for customer service which working as SPOC. It's can apply some process about request & incident management. That will be greater if Zoho Desk have funtion control about Change & Problem Management.

Pros

It can set up many SLAs type and mapping those into ticket. It's will be greater if those can set business rule for many ticket which send by email.

Review Source

RK

Rudhra K.  
Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Desk is a great tool to experience and implement"

August 20, 2017

5.0

This tool is must to experience than the other ticket management systems

Pros

I could see Zoho Desk tool it is quite easy to create and manage the tickets. Mail notification works quite fast than expected.

Cons

I could see the Followers do not have option to receive any mail notifications. I could not see desktop application for this Zoho Desk

Review Source

KR

Kristopher R.  
Head Community Manager  
  
Used the software for: Less than 6 months

### "Simply amazing and easy to use"

July 14, 2017

5.0

Pros

What's not to like about this software my company uses everything through Zoho and this was a seamless process to implement

Review Source

MA

Miguel A.  
owner  
Translation and Localization  
Used the software for:

### "Its a wonderful soft"

May 6, 2017

4.0

clients supra

Pros

the software works good, just some minor bugs but the people from Zoho is continue working every day improvement

Review Source

aT

alaa T.  
network administrator  
Computer Networking  
Used the software for: Less than 6 months

### "Very Good"

October 2, 2018

5.0

Pros

the integration with zoho crm and clients, the availablilty for customers to access their tickets

Cons

the mobile application needs to be more easily to use

Review Source

RJ

Rohit J.  
Sr. Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Make customer service exp. good"

August 10, 2017

4.0

Pros

So many good features, vast improvement. It allows us to keep track of everything in one central place. It´s easy learn to manage. You can wiev all your tickets. Save time. Dashboard are easy to understand Increased productivity. Manager level visibility over team performance

Cons

Poor set up interface. Where is a spanish desk guide? does not show hour, in reports only date. Other colors could be avaliable. it Is difficult desing reports.

Review Source

GH

George H.  
Library Director  
  
Used the software for: Less than 6 months

### "Zoho Desk is the perfect application for my personal task management. It is far superior to Outlook"

June 16, 2017

5.0

Pros

Easy to use, intuitive, with perfect functionality--neither too few nor too many functions. The cost is very reasonable. This is a very affordable application as well.

Cons

I have not tried to use it as a group application. Not clear yet how this works. The important criterion will be the learning curve for new users.

Review Source

TW

Trevor W.  
Admin  
  
Used the software for:

### "Great tool, need to spend a little time learning the ins and outs to customize it"

June 8, 2017

4.0

Pros

Full functionality you would expect in any Help Desk Tool. The automated creation of a trouble ticket when an email arrives is a very nice feature. It is also valuable to see the history of a particular submitter and be able to pull in content from a knowledge base in responses.

Cons

This requires some in depth thought and testing on how to configure exactly for your needs. There are many features and you need to use youtube and the help pages to really dig into it.

Review Source

MA

Marco A.  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "using zohoCRM and zoho desk is THE tool I was looking for to ensure a great customer support service"

April 13, 2018

5.0

Pros

it's easy to understand, to tech Agent and it's highly configurable and modulable. It helps us to operate our customer service with focus and quality.

Cons

up to now everything seems good. but I tried now for 2 months and I'm pretty satisfied. I'm so excited about the solution that up to now I cannot find a real cons.

Review Source

VR

Verified Reviewer  
CEO  
Hospital & Health Care  
Used the software for: I used a free trial

### "Help Desk "

May 9, 2020

4.0

Good

Pros

Good Integration with Sprint and allows tickets to integrate.

Cons

Should allow 5 users for the trial for the application.

Review Source

DO

Daniel O.  
Owner, Engineer  
  
Used the software for: Less than 6 months

### "Positive experience so far.."

August 8, 2017

5.0

Pros

Very convenient, easy to setup, and integrate with other Zoho tools. Great for a small business startup.

Cons

Sometimes, contacts can get duplicated across different zoho integrations. It would be nice if the software could recognize these duplicates, and merge any information missing from either into one account.

Review Source

MJ

Michael J.  
Operation Support  
Hospital & Health Care  
Used the software for: Less than 6 months

### "This product had all the features we need for our growing organization, easy to understand and use. "

December 1, 2017

4.0

Clear idea of customer issues, made it easier to tailor support needs to our customers.

Pros

Customer portal can be branded to our organization. The interface for the customers is simple and easy to navigate.

Cons

Links to the portal were hard to find on our initial set up. It would be nice to see the link more clearly when first logging in.

Review Source

sD

shane D.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "I am super impressed with zoho. "

September 20, 2017

5.0

Once I get my team to successfully use it ( inter-office push-back) then we are going to be smooth sailing. It really streamlines processes - organizes you both in the office and customer facing making you look very professional.

Pros

I like the Ease of use and Integration tools the best - YOu don't have to sit through a lengthy training in order to use it. It is pretty self- explanatory.

Cons

THe only thing I like the least right now is that it has many A La Cart features that really add up fast. I need to talk to a representative to see what they are offering.

Review Source

BC

Brodie C.  
CEO  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Great Kit Everytime"

September 27, 2017

5.0

To keep order and notes of my cases and tickets

Pros

I use Zoho for everything not just Desk and is always a quick easy to use and vibrant software, its great for my business needs.

Cons

The price, should have a free version for every piece of software and possibly be able to have a exe version that you can download of your software

Review Source

MK

Mark K.  
Support Tech  
Program Development  
Used the software for: Less than 6 months

### "Useful, Quick, But at times confusing. "

June 15, 2017

4.0

Keeping support organized.

Pros

Syncing custom fields between CRM and Helpdesk. Using the Status view to keep track of Open tickets as well as waiting on customer and scheduled for later.

Cons

No Automatic Time logging. Unable to paste images into tickets (have to insert them as a photo if we'd like them inline in the text).

Review Source

hV

harshitha V.  
Techno functional analyst  
  
Used the software for: Less than 6 months

### "using zoho desk was gud "

October 31, 2017

4.0

Pros

Zoho Desk is so easy to use and see what has happened with the issue related to the ticket. Working as a team, we can see what other people have done on a ticket.

Cons

Everything is good in Zoho Desk but free trial can be extended for some more days.And there should be support option here also like zoho crm (chat).

Review Source

RC

Robert C.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Desk enabled us to embed a fully fledged help desk in a short timeframe."

June 19, 2017

3.0

It enabled us to quickly embed a specialist help desk and knowledge management tool within our software.

Pros

The live chat and community forum together with knowledge management makes it on of the top support desk software for ISV.

Cons

The authentication for single sign on for users when embedding Zoho Desk within our app with not available.

Review Source

VR

Verified Reviewer  
SFA Project Manager  
  
Used the software for:

### "Great, has several modules to help in projects, leads, helpdesk."

October 25, 2017

5.0

Pros

all the modules are linked, the leads with projects, the projects with assist and helpdesk. very nice.

Cons

I think is not that easy to understand at the first time, there are no index online to look for the functionality you are testing.

Review Source

AJ

Albert J.  
IT Department  
Food & Beverages  
Used the software for: Less than 6 months

### "The interface leaves something to be desired"

December 14, 2018

4.0

Pros

We created our Zoho Desk account in need of a support@ email address for internal use. The setup was very easy.

Cons

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss. If you try and forward a support@ address (at least on G Suite) the platform will think that the email is support@ and not the email that they sent it from. The interface is also a bit complicated for my liking and the app looks like it is in beta.

Review Source

ST

Shivani T.  
Software Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good support desk software."

January 5, 2019

4.0

Pros

I like the UI It is easy to set up Easy to implement.

Cons

It is expensive for small firms. It has poor language options.

Review Source

MK

Manoj K.  
CEO  
Information Services  
Used the software for: I used a free trial

### "Thank you"

April 8, 2019

4.0

Fantastic user experience.

Pros

Helpdesk is very good. It is very user friendly.

Cons

Helpdesk is very good. It is very user friendly.

Review Source

DD

Daniel D.  
Product Manager  
Information Services  
Used the software for: 1-2 years

### "null"

January 7, 2016

4.0

Review Source

DS

Doron S.  
CRM  
  
Used the software for: Less than 6 months

### "Great value for the money"

May 25, 2017

5.0

Pros

When you get to know it good enough, it's makes your life musch easier. I keep implementing that feature to other companies too.

Cons

It takes time to get to know it, but when you get to know it - it's profitable. I said it from the view of the one who set it up and see oraganization improve their way of work.

Review Source

JR

Jorge R.  
Developer  
  
Used the software for: Less than 6 months

### "Zoho Desk has all the features hour company our size need it "

January 29, 2018

4.0

Pros

Easy to setup, Easy to maintain, integrated perfectly with the other zoho apps, many customisations options are available even on the free version, including custom domain and free ssl.

Cons

The interface can seem a bit overwhelming at first as the menus and options appear to be too many, just takes a bit time.

Review Source

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