# Page 67 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 67 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 67 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1651-1675 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

qN

quang N.  
IT Consultant  
Insurance  
Used the software for: I used a free trial

### ""

October 27, 2017

5.0

Pros

this software is good about overall Quality, Ease of Use,Features & Functionality,Customer Support,Value for Money

Review Source

AV

Amar V.  
SE  
  
Used the software for:

### "It has been great using ZOHO."

August 29, 2017

5.0

Pros

It is very easy to use and understand. It has all the features that we require. Also the GUI is too user friendly.

Review Source

SV

Stian V.  
Support  
Computer Software  
Used the software for: I used a free trial

### "Looks Very nice"

July 20, 2019

4.0

Pros

easy to use nice look many integrations customisable

Cons

cant find anything to point my finger on that would be a Cons

Review Source

RS

Roberts S.  
Senior Software Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Works great, helps us engage with our users in a single place."

May 23, 2017

5.0

Resolved our issues of support people responding to the same email multiple times.

Pros

It's simple and easy to use, integrates within our email system and lets our support work concurrently while resolving tickets.

Cons

While roaming through the settings, using the back button lead to a completely different page that I was expecting.

Review Source

TE

Ty E.  
CEO  
Computer Networking  
Used the software for: I used a free trial

### "Very easy to use"

June 7, 2019

5.0

Pros

Very easy to use, and will integrate with my zoho books software

Cons

Nothing much at all, can't really fault anything

Review Source

ZA

Zaid A.  
Operations Manager  
Internet  
Used the software for: Less than 6 months

### "We are using Zoho Desk and it"

June 3, 2017

4.0

Pros

The ability to track agents' responses is one of the best feature of this software. It allows Managers to track and evaluate agents' performance.

Cons

I feel there's too much information on the page which can confuse the user. Also, I would prefer use of different colors to identify different functionalities.

Review Source

BW

Bernard W.  
Program Manager  
Computer Software  
Used the software for: Less than 6 months

### "Still evaluating but over all very impressed."

July 11, 2017

5.0

Pros

User interface and application speed are exceptional. I also liked the templating functionality for the emails that are being sent out.

Cons

Lack of JIRA integration. I believe this will be coming soon. JIRA integration would be very useful for me because our team uses it every day for defect management.

Review Source

VR

Verified Reviewer  
Technology Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Desk Pros and Cons"

December 16, 2018

4.0

Pros

UI Design is elegant and easy to use. Great reporting tool

Cons

lack filter features. Require more time to understand

Review Source

CH

Chris H.  
R&D  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Use the Desk portion of the software and works great. Simple to use for support tickets"

May 18, 2017

5.0

able to keep all support tickets in once location and send / receive with customers

Pros

Use the Desk portion of the software and works great. Simple to use for support tickets. The remote assist is very helpfuly

Cons

Perhaps a easy way to load into our website without having to email a forum to the zoho account. gets a bit messy.

Review Source

DS

David S.  
IT  
Education Management  
Used the software for: I used a free trial

### "Great Software"

September 5, 2019

5.0

Pros

Easy to use and easy to setup. Like the cost.

Cons

Time of the trial, not enough time to get to learn the software.

Review Source

AC

Alain C.  
project manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "so far so good. easy to use, no crash, it's helping us in our daily tasks"

August 18, 2017

5.0

sorting the customer request user friendly

Pros

For a small company an easy way to have a professionnal customer support. We have a simplier interface between the customer and us.

Cons

sometimes we have some lag. It would be great to have a notification per SMS and not only per email in order to have a quicker feedback

Review Source

TB

Theresa B.  
IT  
Computer Hardware  
Used the software for: Less than 6 months

### "We have looked at a lot of helpdesk solutions and Zoho offers the most features for the lowest cost."

October 5, 2017

5.0

Pros

The price and the way the tickets are handled. The lack of spam control was a big problem for us with our previous helpdesk software, and Zoho Desk is controlling the spam great!

Cons

The community forum does not have as many features or at least is not as easy to set up as the other parts of the software.

Review Source

JF

Josh F.  
Executive Director  
  
Used the software for: Less than 6 months

### "Love the new Zoho Desk"

September 27, 2017

5.0

Pros

Love the new clean layout and all of the features. Perfect for small businesses looking for a pro level customer service app.

Cons

Although I love the new clean design, there are a lot of leftover outdated design elements in live chat, the help center, etc. Would love to see all of this cleaned up as well.

Review Source

AP

Arunas P.  
Manager  
Textiles  
Used the software for: Less than 6 months

### "Very Good Software for Ticket Support System"

July 13, 2017

5.0

better customer support

Pros

The best the ticketing system! Easy to manage and works super Fast. Simple and Intuitive Interface. Not bad at all.

Cons

Nothing major. Maybe training videos for staff would be helpful. The setup is not the easiest, you can get lost during the setup as there are many options in the menu

Review Source

MF

Matt F.  
Help Desk Manager  
Online Media  
Used the software for: I used a free trial

### "Testing / thinking about switching to"

May 23, 2019

5.0

Pros

Much easier to use than our current option.

Cons

Our needs have changed so i'm not sure what the cons are just yet.

Review Source

dN

dave N.  
CTO  
  
Used the software for: Less than 6 months

### "Strong product with a clear UI but lacking refined sales and support process"

December 27, 2017

4.0

Pros

The ability to manage all mailboxes in one place is great and the top level reporting is a very strong feature

Cons

The software would benefit from a global level account that allows you to define rules and support material across multiple departments. When supporting SAAS based software this is essential.

Review Source

LS

Lonnie S.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Smooth, and amazingly feature rich"

May 10, 2017

5.0

Complete small business help

Pros

Anything you need, it is there! No matter if you are a growing business or you are just starting out, ZOHO Desk can help you out!

Cons

Can be overwhelming at first. It takes a little while to get used to how everything operates, but when you do, you have a full feature small business.

Review Source

SS

Scott S.  
Developer  
Automotive  
Used the software for: Less than 6 months

### "Flexibility"

April 11, 2019

5.0

Pros

UI is the best of ZOHO, Every one can easily enhance the software.

Cons

Its suport , It is not much user friendly.

Review Source

LB

Léo B.  
Admin Assistant  
  
Used the software for: Less than 6 months

### "So far, the evaluation has been great. We are definitely considering the potential of this suite."

June 19, 2017

5.0

Pros

The options for customization is great. The interface looks great. I love the fact that it connects to Zoho CRM.

Cons

Doesn't have all the connectivity for different external apps but they are working on this. They are looking at having new system options that allow you to connect to external apps.

Review Source

VR

Verified Reviewer  
Analista de Infraestructura  
  
Used the software for: Less than 6 months

### "It's a Good Experience"

December 18, 2017

5.0

Pros

The Ease of use, The Features and Integrations, The Quality of the Product, The reports that I can Create.

Review Source

JA

Juan A.  
Adops  
  
Used the software for:

### "Quick setup ans easy to use"

August 17, 2017

5.0

Pros

Easy to use handle very intuitive. The users learn fast to use it and it is very comfortable for the agents

Review Source

EL

Emmanuel L.  
director  
Animation  
Used the software for: Less than 6 months

### "REALLY GREAT APPLICATION, LOVING HOW IT INTEGRATES WITH EVERYTHING ELSE"

August 29, 2017

5.0

Pros

The fact that the staff does not have to enter anything in particular as all info is prepolulated. In fact, this is so far the best we have tested and we did test a lot!!!

Cons

nothing to say appart the fact that the APP on the telephone is not great, could be better, especially the KB articles par of it

Review Source

VK

Vishnu K.  
software developer  
Information Services  
Used the software for: 6-12 months

### "Best application for customer support"

November 25, 2022

5.0

In our companies, sometimes we need zoho desk to provide the assistance to most users

Pros

Its provides the customer support and services to various big companies and most think I like it the analytic tool for which they identify the things

Cons

As such of now, there is no such thing I like least, but yes they have to improve the customer support with more employees

Review Source

FB

Frank B.  
Support  
Automotive  
Used the software for: Less than 6 months

### "Zoho Desk is a good solution to manage incoming mails together with colleges. "

July 10, 2017

4.0

Better overview of the customers questions via email and the answers our team members supply.

Pros

Easy to use GUI. With the help of the KB you can quicly reply with quality answers on your customer's questions.

Cons

It is too bad that Zoho Desk does not support Telegram messaging. That would be a want to have for our company.

Review Source

FC

Francisco C.  
PBA  
Chemicals  
Used the software for: Less than 6 months

### "Useful application"

April 10, 2017

4.0

This is an useful application that do not require too much configuration to start working with. You do not to have any support email address in your mail server, Zoho desk allows you to create multiple support email accounts to support your customers or endusers.

Pros

Easy to use, and to configure

Cons

the support e-mail address could be complicated for the customers

Review Source

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