# Page 68 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 68 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 68 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1676-1700 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Anthony G.  
Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Excellent. Well worth it"

June 15, 2017

5.0

I get to assign logs to consultants

Pros

Easy to use. Excellent features. Multiple users and agents. Easy to respond and close logs. Good value for money

Cons

Cannot block users from logging unnecessary logs. I have tried this before and haven't had any luck. Perhaps there is a way which I have not yet discovered.

Review Source

PM

Peter M.  
Digital Manager  
Government Administration  
Used the software for: Less than 6 months

### "Great product which is continually updated and improved "

October 3, 2017

4.0

improved usability and app.

Pros

The advanced features that make managing tickets just that much easier; splitting/merging tickets. Amazing set of free features

Cons

Support for the product is responsive, but suggestions are not always that helpful or misunderstood. Other than that it's a really great product.

Review Source

PQT

Phm Quc T.  
manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very good"

May 2, 2017

5.0

Pros

Get the request to the right audience. It can be widely used in many industries. Receive requests from multiple channels

Cons

The authentication step for the client is a bit difficult and there is no app for the client. I hope next time there will be app for vifkhachs customers who use mobile lot

Review Source

ML

Mac L.  
Marketing  
  
Used the software for: Less than 6 months

### "Support alway prompt and on top of issues. "

June 6, 2017

5.0

Easy to support our members.

Pros

Easy to fix design, no experience needed. I like the free SSL and also can use my own subdomain for support.

Cons

Put a day aside to get it organize and be patient. It can Uber frustrated to find how to get it up and running but I think it is the same for everything new.

Review Source

SR

Steven R.  
Director  
Security and Investigations  
Used the software for: Less than 6 months

### "Good program"

April 18, 2018

5.0

Helped us manage cases and issues on project management.

Pros

Links in with other zoho software and offers free or competitive pricing. Good software for entry level businesses.

Cons

Takes a bit to get used to the features and functions but other then that there is not any cons that we discovered for our use.

Review Source

EB

Edwin B.  
Ingeniero  
Telecommunications  
Used the software for: 6-12 months

### "Revision del sistema zoho"

January 18, 2021

5.0

Pros

el fácil manejo de las tareas y asignación

Cons

me gustaría tener un periodo mas de prueba para poder ver todas las características de zoho.

Review Source

JB

Julie B.  
Marketing Manager  
  
Used the software for: Less than 6 months

### "Much easier to use than competitors"

November 27, 2017

5.0

Pros

Integration with Zoho - many of the other chat and ticketing tools don't easily integrate with Zoho, or they only integrate on a limited basis with Zapier.

Cons

Some setup was difficult - to get the integration within zoho to actually work, it seemed like we had to go through a million steps.

Review Source

JL

James L.  
Leader  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great experience"

September 29, 2017

5.0

customer service

Pros

Does what we want it to do. User friendly and allows us to deliver customer service without any nonsense or over complicated systems.

Cons

Analytics could be more detailed to allow us to see a breakdown of tickets by category. Maybe we can do that, I have not found out how yet.

Review Source

PS

Pavneet S.  
Founder  
Building Materials  
Used the software for: I used a free trial

### "Great App"

May 22, 2019

5.0

Pros

Simple and clean interface. Easy to use.

Cons

Nothing as such. Liked the software and its features.

Review Source

IN

Igor N.  
Co-Founder & iOS Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great support tool for our small startup"

July 14, 2017

5.0

Pros

\- Easy to use. - Intuitive - Easy to manage all tickets and users. - Simple and clear user interface.

Cons

More features for the free version would be nice, but anyway you get quite a lot for the free version and it's enough to start supporting your startup and switch to paid plan later.

Review Source

CC

Cesar C.  
President  
Pharmaceuticals  
Used the software for: Less than 6 months

### "The zoho Desk software is excellent it helps manage customer questions and thier needs."

August 28, 2017

4.0

manage support claims ,

Pros

Its easy to manage your customers needs. especialy followups. with this applicacion we have everyting in one area. now our customers complains are solved .

Cons

not seen any problems yet, its hard to corolate the notifications from facebook with the actual facebook page

Review Source

HP

Hans P.  
Director  
  
Used the software for: Less than 6 months

### "Powerful and highly configurable"

September 14, 2017

5.0

Pros

Lots of features and configuration. I am impressed by how many features it provides especially on customization.

Cons

Most helpdesk solutions also have a livechat function but Zoho is a bit weak in the livechat area compared to other competitors. I end up using another set of livechat

Review Source

VP

Vipul P.  
Project Manager  
Computer Software  
Used the software for: Less than 6 months

### "It is Great tool for Ticket Management"

August 4, 2017

5.0

Pros

Easy to use, have good features, we were looking for software that caters to our ticketing and we can set-up multiple e-mails and it works with ZOHO desk.

Cons

The Desk Plau-in should be offered along with CRM products and should be integrated with it and we don't need to buy it separately.

Review Source

KP

Karthik P.  
Partner  
Financial Services  
Used the software for: I used a free trial

### "Easy deployment"

June 27, 2020

5.0

Pros

Ease of use of the product is brilliant

Cons

UI can be improved further wherein tip notes help

Review Source

Ataul K.  
director  
Information Technology and Services  
Used the software for: I used a free trial

### "Good Software"

January 31, 2019

4.0

excellent

Pros

The ticketing system is very simple to use

Cons

integration with the phone is very good

Review Source

CF

Casper F.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing"

July 21, 2017

5.0

I don't have to pay for multiple apps because this one provides a them

Pros

It's really a one stop shop for all of your helpdesk needs. There are many great features bundled into this one app!

Cons

The interface is clean, but somewhat complex. It wouldn't be easy for a novice to set up and use the interface.

Review Source

JM

Josue M.  
IT Director  
Computer Software  
Used the software for: Less than 6 months

### "Easy way to improve resources of IT for support"

April 11, 2017

4.0

Zoho Desk is a cool tool wich have easy user experience; provide add value including several functions to make easy the management of technical support. I really like it cause is an easy way to do good the tracking of technical support.

Pros

Usefull Customizing Workflows

Cons

Conditions to automate tickets depend of the status PBX integration

Review Source

rV

robert V.  
Proces optimizer  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "I set up a ticketing system for our small company who sells products globally, and it is usefull."

June 1, 2017

4.0

implemented a ticket system

Pros

The ability to create a ticket system with alot of extra options, like the knowledge base and automatic mails

Cons

It can be a bit complicated at the start, if you just want a simple system, there are parts that you can not switch off when you want a simple system.

Review Source

DR

David R.  
CIA  
Human Resources  
Used the software for: Less than 6 months

### "Organised and we never miss a task"

October 22, 2017

4.0

Organisation

Pros

Zoho Desk covers all our needs as we have many emails and with Zoho Desk we can manage and we are not over whelmed

Cons

When you have closed a ticket then the customer responds this response can get missed as well as new tickets can get auto allocated to the wrong department

Review Source

CB

Coby B.  
Business Development  
Telecommunications  
Used the software for: Less than 6 months

### "Zoho Desk - Great"

November 16, 2018

5.0

Pros

I enjoy the integration with Zoho CRM and the way I am able to perform more with less steps. The price is great and is well worth it.

Cons

I find it has a lot of features and options but since I don't need it all, it does take a little time but I am sure for others those are needed.

Review Source

BB

Brandon B.  
Support Center Solutions Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great helpdesk solution. Zoho Desk"

April 5, 2017

5.0

I've been looking for helpdesk solutions for a while now and came across Zoho desk. I had my entire team setup in under two hours without any previous knowledge of the software. The interface is simple and concise. This is going to be a great tool for my team going forward.

Pros

Easy to use and set-up.

Cons

Some layouts and fields are not editable.

Review Source

MJ

Mathew J.  
Manager - Product Implementation & Support  
Information Technology and Services  
Used the software for: Less than 6 months

### "So far so good, this is the application we have been looking for a while now."

August 9, 2017

5.0

a lot more options that can be customized.

Pros

Cost is competitive compared to most other applications, easy to use and most of the fields are self explanatory.

Cons

Some basic features like adding the ticket number series is not available special characters not allowed with adding custom fields

Review Source

MA

Manoj A.  
Engagement Manager  
Education Management  
Used the software for: Less than 6 months

### "The best ticket solution ever"

August 29, 2017

5.0

Pros

The user friendliness of this software amazes my team every day. A long time search has come to an end.

Cons

The pricing of the software could be revised. There can also be a FREE plan with minimum support for the Startups which might be not be able to afford it at the initial stage

Review Source

PJ

Phil J.  
Director  
Facilities Services  
Used the software for: Less than 6 months

### "Great value, some simple features missing but overall great"

June 9, 2017

4.0

great value.

Pros

easy to set up, good UI, all the features of the big money programs for less. workflows/automations are as expected.

Cons

some small simple features missing but overall nothing major. getting someone on the phone during business hours is difficult due to the time change.

Review Source

DP

Dirk P.  
CEO  
Program Development  
Used the software for: Less than 6 months

### "All in one solution, designed with company growth in mind."

July 21, 2017

5.0

Pros

The biggest pro's is the ease of use and integration. We were able to integrate the helpdesk effortlessly into our current website.

Cons

There is nothing specific that I do not like about the product. It is definitely a well versed software suite which has gone through the motions.

Review Source

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