# Page 69 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 69 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 69 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1701-1725 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SK

Subhajit K.  
C.E.O.  
Graphic Design  
Used the software for: Less than 6 months

### "This software is very efficient when it comes to a service and help desk"

October 5, 2017

4.0

Pros

This software is efficient and easy to use. We were using another help desk so far but now our department is planning to switch to Zoho Desk.

Cons

It's mobile app is not much efficient. Sometimes notifications not appear at the correct time. And overall this help desk is very good.

Review Source

WP

William P.  
Webmaster  
  
Used the software for: 6-12 months

### "organizing the attention"

April 1, 2018

5.0

Pros

I like being able to have the order and take control of the assistance we provide to customers. It is also good to have the solutions within reach by the time they are resubmitted.

Cons

Generating web forms is a bit complicated. I have created some but they are not 100% functional. I wish they could be better embedded.

Review Source

JS

Jer S.  
Admin  
  
Used the software for:

### "Free Trial"

October 31, 2017

3.0

Pros

There is lots of functionality and options included in the lower priced license, probably more than I need.

Cons

Has more features than needed and can get confusing but was disappointing the group functionality was not included in my license.

Review Source

JH

Jon H.  
Product Manager  
  
Used the software for: Less than 6 months

### "Very affordable service desk option!"

October 11, 2017

5.0

Pros

I how easy it is to set up a customer portal! Our customers are constantly needing updates on service. This makes it much easier and convenient for them.

Cons

The UI could be a bit more intuitive. I prefer the layout of Zoho CRM to this. It's basically just a learning curve.

Review Source

TG

Tiffany G.  
Shift manager  
Food Production  
Used the software for: I used a free trial

### "Great concept"

May 14, 2022

5.0

Pros

I love zoho desk we continuously turn to zoho to learn about better management techniques and things to use to help better our business and it's all the way around upmost helpful in many many ways

Cons

To many pros to even consider a con about this software it's user friendly and customer support Is beyond superb

Review Source

GC

Greg C.  
Senior Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Support"

May 29, 2019

4.0

Pros

Ease to use this software

Cons

After you enter a comment you can't edit that comment.

Review Source

DC

Dan C.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good Software"

August 3, 2017

4.0

Pros

Having trialed Zoho Desk, I found it simple to use, and it has a good interface. Also, the CRM integration is a real bonus for us.

Cons

Hard to navigate at first. Some users who don't get on with the software, and my support team had to spend a decent amount of time using it.

Review Source

KJ

Kent J.  
IT Support  
Information Technology and Services  
Used the software for: Less than 6 months

### "Somewhat tenuous"

May 15, 2017

3.0

Pros

Agent interface looks good and it was very easy to brand the logos for our company. It is a nice graphical interface.

Cons

It is not very intuitive and it is hard to find out how to get some things accomplished. It would seem that some trial walkthroughs would be beneficial.

Review Source

NH

Nathan H.  
Head of Digital  
  
Used the software for: Less than 6 months

### "Great all business solution"

June 6, 2017

4.0

Pros

The large suite of features that can bolt on as the business grows. With any software you have to invest time and resource, so this allows for a good investment

Cons

Whilst the integration is great at certain levels, I do find points where it's not tightly integrated enough.

Review Source

MV

Miguel V.  
CEO  
  
Used the software for: Less than 6 months

### "I currently use Zoho Books & Zoho Subscriptions and I love it. I started using Desk for ticketing."

September 20, 2017

5.0

Pros

What I like about Zoho is that all their software integrate. Its a great system and the accounting side of it is awesome.

Cons

I really don't have that many cons. The only cons I can have it the printing checks side of it. they should make it similar or similar to QuickBooks.

Review Source

NS

Nick S.  
Director of Ecommerce Technology  
Retail  
Used the software for: Less than 6 months

### "Just started using Zoho desk and am very impressed. Quality product with a lot of features. "

July 5, 2017

5.0

Software as a service, not having to maintain any software or hardware is always a big selling point.

Pros

As we just started using this. I can't speak to what we like best, but I think the biggest selling point is how affordable it is.

Cons

I think that I would like to see more training videos though.

Review Source

TS

Trent S.  
Director  
  
Used the software for: Less than 6 months

### "Effortless to setup yet full featured"

August 6, 2017

5.0

Pros

Love how easy it is to setup and integrate with other zoho apps like crm and subscriptions which we also use.

Cons

Only issue we have is with technical support, somethings can look confusing and support requests are slow to respond and usually contain no useful information.

Review Source

DD

Dennis D.  
President & CIO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Trying to migrate from Redmine. It has been easier than I thought it would be."

June 18, 2017

5.0

Pros

Integration with the rest of the solutions is pretty simple and prebuilt. API and hooks are very good for making connections to outside products.

Cons

Integration with non-zoho products is a challenge. If you color outside of the lines that Zoho builds it can be a challenge

Review Source

CA

Chris A.  
Commercial Manager  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Great application with good functionality "

October 5, 2017

4.0

Pros

Easy to set up and good user interface. It included a good reporting and dashboard system that allow administrators to understand what is going on.

Cons

Perhaps needs a longer trial period to understand full functionality and testing with setup - apart from that all good.

Review Source

Shiva P.  
CEO  
  
Used the software for: Less than 6 months

### "Great services at affordable price, that too payable in local currency"

December 20, 2017

5.0

Pros

Zoho desk is instant and clean, the price is really affordable for startup companies who don't cant invest huge amount. The option of paying in local currency is really the best thing one can get as we don't need to waste money on currency conversions.

Cons

Zoho is always evolving so everything is good on their software. I didn't find any feature which is not good. Its a good software

Review Source

RP

Raj P.  
Software Engineer  
  
Used the software for: Less than 6 months

### "Easy to Use"

September 12, 2017

5.0

Pros

Web Api's are very easy to use. Customization in Ticket system is a good feature.. Reasonable pricing

Cons

Web Site don't update UI always.. If you clear browser cookies.. It don't update ui to ask for login again... instead refresh the page when you try to do something

Review Source

JR

Jared R.  
CEO  
  
Used the software for: Less than 6 months

### "Still Unsure"

June 23, 2017

2.0

Pros

Still getting used to the app, I like the integration with other Zoho products, but have not really had a chance to play with it yet.

Cons

Difficult to learn, ease of use seems to be an issue. Wish that the free version allowed you to have a few rules to assign tickets.

Review Source

DB

Dean B.  
Director of Operations  
  
Used the software for: Less than 6 months

### "Still in Trial Period But Looks Good So Far"

March 23, 2018

5.0

Pros

\- The ability to assign a ticket again a products - Reporting - Lots of Functionality - Good intergrations

Cons

\- Navigating setup can be a little tricky at first and there are a million menus. Over all though it is a very good system. Looking forward to using it.

Review Source

MB

Michaël B.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "We are creating our startup and search tools to manage it"

July 11, 2017

4.0

Pros

We found all we need with just one provider, from Customer Relationship Management to Helpdesk, it's a big value!

Cons

The pricing and packages are not clear and we need to search to find the good information. The User Interface and access to features can be improved.

Review Source

FN

Francine N.  
CSA  
  
Used the software for: Less than 6 months

### "I didn\`t have time enough to analize it and would like more time to check the software"

September 13, 2017

3.0

Pros

I like the way the software shows the tickets and I would like more time to learn more about the software and I don\`t know a lot

Cons

I would prefer if every customer had it\`s own "folder" so I could select the "folder" and see all the history related to that customer

Review Source

KM

Kelvin M.  
Marketing  
  
Used the software for: Less than 6 months

### "nice"

July 19, 2017

4.0

Pros

This software can handle many users and this is really awesome. After learning about it, it becomes really easy to use.

Cons

You need to spend a time to learn all the functionalities. But this is not that bad at all because this means that the software has many tools.

Review Source

RS

Rishi S.  
CEO  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Quite robust and scalable, would like more customization options"

May 26, 2017

4.0

streamline our workflow and processes

Pros

provides smaller companies like ours the capabilities of larger organizations, we're able to streamline our internal workflow

Cons

lack of customization, setup was a little confusing, and the trial period was a little short, otherwise good

Review Source

RP

Romaric P.  
CEO  
  
Used the software for: Less than 6 months

### "Zoho Desk help us to improve our support"

November 4, 2017

5.0

Pros

Zoho Desk is very well suited for supporting our customers which are coming from multiple countries accross Europe. This is a real good companion

Cons

API is a bit tedious to use, some stuff like searching specific tickets from customer is not possible at the moment.

Review Source

JN

Jay N.  
Owner  
  
Used the software for: Less than 6 months

### "What a great alternative to Zendesk. Cheaper and has everything you need."

July 17, 2017

5.0

Pros

The ease of use is the best part about it. We were up and running in no time. By the end of the week we were experts.

Cons

There are a few basic features missing such as the ability to clone a ticket or change the ticket numbers (support can help with this though).

Review Source

TO

Thanaporn O.  
Agent  
Computer Software  
Used the software for: Less than 6 months

### "Not expected for how well it was."

August 24, 2017

4.0

Pros

Good enough on features and customized field, configurable organization structure. AJAX data transferring is what we wanted while surfing using browser.

Cons

Not supporting our imported unicode characters set, so have to edit ticket by ticket, this is our painpoint.

Review Source

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