# Page 72 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 72 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 72 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1776-1800 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jeff H.  
COO  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Great Tool"

April 17, 2017

4.0

The zoho desk is a great tool for no hassle small team management. The implementation was quick and painless and we were up and running in under a day. The API needs to be expanded for additional functionality but overall the program met our needs and budget.

Pros

Ease of use

Cons

Need further expansion of the API

Review Source

FP

Frederico P.  
President  
  
Used the software for: Less than 6 months

### "Very robust and complete software, Zoho Desk helps me to manage all team requests on a daily basis."

May 22, 2017

5.0

Pros

Zoho has all the features required for this type of solution, with a very robust all-device platform.

Cons

Harsh experience for first time users, not extremely user friendly at the begginig. Also the Portuguese version has some translation mistakes.

Review Source

DD

David D.  
Director  
  
Used the software for: Less than 6 months

### "Very good email software"

June 12, 2018

5.0

Pros

Lot of features, i like that i can set up due dates for certain emails. It a great software, i recommend it to everybody.

Cons

Configuring the settings takes some time but it worth it. I haven't found other obstacles that would be worth mentioning.

Review Source

HS

Hugo S.  
Ing  
Automotive  
Used the software for: Less than 6 months

### "easy and fast"

April 28, 2017

4.0

Easy and fast to configurate

Pros

integration with other apps its good, but iam no yet go to test, i need more time for testing. Tanks

Cons

map mails is not easy, i test zendesk and is more clean, but iam no yet go to test, i need more time for testing. Tanks

Review Source

AP

Axel P.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great tool to manage multiple client support"

July 19, 2017

4.0

Pros

Multi-user Customisable customer portal Email integration Domain Mapping Zoho customer support for SSL setup

Cons

There is not 2-way Gmail/email automatic sync like Pipedrive does The cost to add Multi-brand Help Center feature is a bit high

Review Source

FB

Fabiano B.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "I really liked Zoho Desk. It was exactly what I was looking for. Simple, intuitive."

August 18, 2017

5.0

Improvement on customer support

Pros

Simple Intuitive Integrate very well with my current emails and domains The chat is amazing Fast setup

Cons

Maybe the UI needs a rebranding, but the service, which is what matters, is great. Nothing more to complaint

Review Source

bS

baby S.  
Owner  
Utilities  
Used the software for: Less than 6 months

### "Unforgettable experience "

March 16, 2023

5.0

Pros

Simply operation with customers, growing team productivity

Cons

Very comfortable, experience and statisfing

Review Source

JM

Jeremy M.  
Founder  
  
Used the software for: Less than 6 months

### "Decent CRM software that works but just barely"

March 19, 2018

5.0

Pros

Love how affordable it is, probably one of the cheapest customer management systems I've seen out there.

Cons

Lacks a large amount of features, very simple and occasionally confusing dashboard design, ended up switched to Zendesk after a while.

Review Source

AB

Anthony B.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Smooth transition from Zendesk to ZohoDesk"

June 30, 2017

4.0

Integration with our CRM so everyone in the company gets a total view of customer interactions.

Pros

Has most of the features of Zendesk, especialy the actual ones we use, is integrated with our ZohoCRM, which is a big plus for the sales people, and saves us money.

Review Source

DR

Darin R.  
Owner  
  
Used the software for: Less than 6 months

### "Excellent, feature rich help desk and knowledge base system"

July 23, 2017

5.0

Pros

Great customer service, fast servers, free SSL, easy end-user experience. Simple setup to re-direct subdomain to zoho.

Cons

Takes time to learn the location of admin features via menus, sub-menus, etc. Once you get this down, it is intuitive

Review Source

LM

Lawrence M.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "decent solution in the helpdesk world"

August 27, 2017

3.0

Pros

The software is pretty decent when compared to others in the market for the price that it is starting at.

Cons

Not every product is built the same. I was looking for some features that I currently use, but were not available in this product.

Review Source

RE

Roberta E.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "I have used Zoho Desk for the task of organizing customer support services."

April 8, 2019

4.0

Pros

Zoho Desk has proved to be useful and convenient. It significantly simplified my work load. The new UI is much more user-friendly and pleasant.

Cons

The mobile version of Zoho Desk does almost everything that the desktop version allows you to do. However, it can be improved. Specifically when it comes to having access to the task option in moblie, and the lagging when a conversation gets lengthy. Tends to be a bit slow at times.

Review Source

JC

Jesus C.  
Founder  
Computer Networking  
Used the software for: Less than 6 months

### "This is the most full features software you can ask for."

May 8, 2017

5.0

Pros

The UI and the ease of learning new features. Very modular in the type of services you need. Most of the items are free.

Cons

There is somewhat of a learning curve, you have to be patient. It can be confusing integrating services together.

Review Source

JH

Jacob H.  
CEO  
Computer & Network Security  
Used the software for: Less than 6 months

### "I am extremely happy with switching to Zoho Desk, it's a very smooth program."

October 7, 2017

4.0

Pros

\- Fast and well organized - Ability to remap portal to your own domain address - Plenty of customization options

Cons

\- Have to use zoho support alias, and forward your company support email to it - UI is rather meh, could look a lot better

Review Source

RL

Rachel L.  
projects  
  
Used the software for: Less than 6 months

### "Zoho Desk"

October 9, 2017

4.0

Pros

User interface and feature and functionality offerings. The functions are intuitive and easy to use.

Cons

Support from Zoho. Instant chat accessibility hours. Better release planning and push. Last update affected access to the tool set.

Review Source

DA

Dan A.  
IT Manager  
  
Used the software for: Less than 6 months

### "So far so good!"

July 25, 2017

5.0

Pros

The software seems to do everything we need it to! So far the functionality is really great and seems to be very easy to use!

Cons

So far...none! as I said, the software seems to do everything we need it to do with very little setup required.

Review Source

JC

Joseph C.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Great interface and functionality"

July 13, 2017

5.0

This software allows us to get all of the team communications on the same track. I do not feel as much in a hole trying to handle the incoming messages.

Pros

Easy to get started and working with. The team was up and using the help desk tickets right away. Nice clean interface.

Review Source

mV

manu V.  
manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great UI ease of use"

May 30, 2017

4.0

Pros

Great UI ease of use , different departments creation , workflow creation social media integration

Cons

little price for small startup , if there could be a lower priced version for small startups who need to create different department

Review Source

MW

Michael W.  
Solutions Analyst  
  
Used the software for: Less than 6 months

### "Zoho desk is a good CRM tool. Covers most of what I was looking for."

August 9, 2017

3.0

Pros

What I liked most about this software was the ease of access to the different layouts as an administrator and as a user.

Cons

What I liked least about this software was the lack of full customizability for the different data fields and tabs.

Review Source

CV

Colin V.  
Intern  
  
Used the software for: Less than 6 months

### "Great experience. Very user friendly"

June 27, 2017

5.0

Pros

This software is great because of the ease to navigate and personalize to your business's needs. Great tool

Cons

The limited integration with 3rd party applications can be inconvenient at times but the API platform helps with this issue.

Review Source

RM

Robb M.  
IT Director  
  
Used the software for: Less than 6 months

### "Extremely Positive"

January 12, 2018

5.0

Pros

Highly customizeable robust feature set at an exceptional price point. Excellent ability to siloh company divisions

Cons

Would like to limit visibility of certain field not needed by agents, portal captcha is difficult for users to use.

Review Source

Jason H.  
Business Systems Officer  
Mining & Metals  
Used the software for: I used a free trial

### "null"

June 7, 2017

5.0

Review Source

Kemey T.  
  
  
Used the software for: I used a free trial

### "null"

June 21, 2017

5.0

Review Source

Denis Eduardo B.  
  
  
Used the software for: Less than 6 months

### "null"

September 11, 2017

5.0

Review Source

Victor R.  
IT Manager  
Hospital & Health Care  
Used the software for: I used a free trial

### "null"

May 5, 2017

5.0

Review Source

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