# Page 73 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 73 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

---

Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 73 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1801-1825 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Miguel Ángel P.  
Network System Administrator 30%  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "null"

May 18, 2017

4.0

Review Source

Brandon P.  
Sr. Quality Assurance Analyst  
Computer Software  
Used the software for: I used a free trial

### "null"

February 5, 2018

4.0

Review Source

AA

Achyuth A.  
Sr. Technical Specialist  
Judiciary  
Used the software for: Less than 6 months

### "Zoho Desk is awesome. Nice UI & Features"

August 9, 2017

5.0

Pros

First thing that comes to my mind is the User Interface. Zoho has updated their UI to the latest standards.

Cons

I have previously used Zoho Desk which was an older version. But since Zoho has upgraded their UI, i didn't find any cons.

Review Source

AT

Alfonso T.  
Project Manager.  
Computer Software  
Used the software for: Less than 6 months

### "Soon to give an opinion"

April 7, 2017

3.0

I have not had time and I have not been able to test the module in depth, as soon as I have more information I will share it

Pros

I have not had enough time to advise the use of the servic

Cons

I have not had enough time to be able to advise against using the servi

Review Source

MB

Marianne B.  
Dir Finance & HR  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Using it for IT request"

February 6, 2020

3.0

Working well for us at this time. Will be interested to see if we can get any analytics from the tickets once we have been using it awhile.

Pros

We can email to the system and others and don't have to log into the system to set up a work ticket. Also the IT Agent can respond and it comes back to my email.

Cons

It would be nice to have it send a weekly, maybe, reminder of how many tickets are open and and how many are mine.

Review Source

MK

Metin K.  
Co-Founder  
Internet  
Used the software for: Less than 6 months

### "Zoho Desk is the best of the ticket system because I can integrate a lot of services."

May 25, 2017

5.0

You don't need a software developer, priceless

Pros

Integrations, Price, Ease of use and have a good support team. Tag colleagues in tickets, ask questions, give answers, and collaborate like never before. Across the world is just across the desk

Review Source

ZH

Zachary H.  
Log Auditor and GPS Manager  
Oil & Energy  
Used the software for: Less than 6 months

### "Help Desk Ticketing System "

December 18, 2018

4.0

Pros

Zoho makes it easy to track ticketing and reminders for software/hardware troubleshooting for anyone that is trying to keep track of equipment or hardware and software problems. This ensures timely management and completion of tasks

Cons

Zoho makes it hard sometimes to get reminders about when upcoming events are due. Email alerts would be beneficial when a task is nearing the due date.

Review Source

SK

Sara K.  
Sales Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Zoho Sales and Service Collaboration"

September 26, 2018

4.0

Pros

I like that I am able to sync dsk info with my zoho crm to keep sales and service on the same page about customers

Cons

Though the very light colors make for a clean workspace, it is hard for some users to see buttons and other items.

Review Source

KM

Karl M.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Exactly what I was looking for and then some."

August 29, 2017

4.0

It helps centralize our help desk and gives visibility to people in the organization the issues we deal with from requests to triaging bugs.

Pros

It does what it needs to do for me. It gives me a way to organize our needs as an organization and identify would be bugs for our applications.

Cons

Its funny but its not really a con, just is really heavy in feature set. The UI is a little busy and is hard to navigate when customizing and can feel a little overwhelming. I think for what it is trying to achieve it does a great job in organizing things as best as they can, but still a little overwhelming for a new user.

Review Source

CA

Chris A.  
sys admin  
Information Technology and Services  
Used the software for: Less than 6 months

### "amazing help desk softwre"

June 8, 2017

5.0

Pros

\-Eazy to use. - fast - mobile app!! - amazing love it best help desk cool features nice gui excellent product

Cons

no compatible with RMM tools

Review Source

HT

Hung-Chou T.  
CTO  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Very easy to use and setup; a pleasure"

October 31, 2017

4.0

Pros

Ease of use and training. I was able to get folks on and using it very quickly. The UI was intuitive.

Cons

Limited in filtering capabilities and view creation. Need support for more conditions and clauses to build up custom views.

Review Source

CC

Christian C.  
Owner  
  
Used the software for: Less than 6 months

### "Lots of options, Great Help Desk Software"

January 5, 2018

4.0

Pros

Integration with other Zoho products, easy migration from my Freshdesk account. All information came across

Cons

Lots of options, so there is a learning curve, but once you master it, the product is great. Menu is a bit confusing

Review Source

MK

Matt K.  
CEO  
  
Used the software for: Less than 6 months

### "Great product"

September 11, 2017

5.0

Pros

Works great, great features and hooks in ZOHO crm seamlessly. I am happy to continue to use this product.

Cons

Can be clunky with the reply feature on the tickets. Zoho desk could look at the UI as it's not the best, but still ok.

Review Source

JB

Jason B.  
Owner  
  
Used the software for: 6-12 months

### "Awesome Service Desk Software "

July 19, 2017

5.0

Pros

Perfect for my business! Easy to set up and track tickets, open tickets, all the way to resolution.

Cons

There's no complaints. Perfect for my business! Easy to set up and track tickets, open tickets, all the way to resolution.

Review Source

AD

Adi D.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "great software, easy to use and has good value for money"

July 6, 2017

5.0

Pros

easy to setup Simple to use Clean interface Would recommend for a new business who want a simple set up

Cons

limited integrations compared to zen desk or fresh desk can be slow at times. Old interface pop up on some screens

Review Source

EN

Ebrahim N.  
Manager  
  
Used the software for: Less than 6 months

### "Easy to start, with a basic free setup and upgrade as your company grows or develops the need for mo"

January 10, 2018

4.0

Pros

Easy to start, with a basic free setup and upgrade as your company grows or develops the need for more features.

Cons

No on-site version for those who distrust the cloud. No dedicated asset management features. No good Android app

Review Source

RP

Ryan P.  
Engineer  
  
Used the software for: Less than 6 months

### "Good platfrom to test the waters"

October 29, 2017

5.0

Pros

good for startups who want to move to a platform for their ticketing system that has a lot of features

Cons

all my users keep getting a trial over popup eveytime they login. This should ideally be there only for the administrator

Review Source

EC

Eby C.  
Co Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very efficient "

July 24, 2017

5.0

Pros

Easy to use, organized nature. It helps to keep tab on multiple threads at a time. My entire team used this.

Cons

Slow initial loading time. UI could be improved Doesn't send enough notifications. Trial period expires fast.

Review Source

KR

Khaled R.  
IT Admin  
Information Technology and Services  
Used the software for: Less than 6 months

### "very user friendly "

October 26, 2017

3.0

Countless

Pros

Extra features that are very helpful and fully execute the needed jobs and get the needed reports and graphs

Cons

nothing bad enough to mention , could do a little bit more with the reports and graphs that can be executed.

Review Source

AM

Amit M.  
Director of Solution  
  
Used the software for: Less than 6 months

### "Everything perfect works well. Has everything you might need for ticketing solution"

March 22, 2018

5.0

Pros

We were looking for a ticketing solution for our helpdesk needs, after evaluating multiple solutions, Zoho desk seems to provide all features that we needed in a competitive pricing. everything works well.

Cons

While it works really well in web browser based application, a desktop client app would also be a good addition

Review Source

KY

Kuldeep Y.  
  
Information Technology and Services  
Used the software for: Less than 6 months

### "Decent experience till now."

October 6, 2017

4.0

Pros

Integrates well with other Zoho and other third party apps. We will be looking at subcribing for Zoho Desk.

Cons

Limited features. Ease of use and many more features could be included and improved to help users use the product.

Review Source

BM

Bambie M.  
Director  
  
Used the software for: Less than 6 months

### "Great software and support"

September 6, 2017

5.0

Pros

Simple and easy to use. Lots of features to help expand your support to customers. We also like the knowledgebase.

Cons

Default address can not be changed once created. To work around this you have to use the email forwarder.

Review Source

BQ

Bianca Q.  
Administrator  
Construction  
Used the software for: Less than 6 months

### "So far so good. "

August 14, 2017

5.0

Pros

Functional. It is very user friendly, which helps alot. Seems simple enough to understand. Hope I grow to love it.

Cons

I'm struggling to link my contacts from my CRM. For now it's a bit confusing as I've just downloaded it.

Review Source

VR

Verified Reviewer  
Chief Technology Officer  
Government Administration  
Used the software for: I used a free trial

### "Zoho Desk was very easy to setup and start using. I highly recommend it."

May 14, 2017

5.0

Pros

I don' t have time to read manuals, watch Youtube "how to's" or email tech support to learn how to use new software. Zoho Desk is very intuitive and allows you to start using it right away. Even the advanced features are easy to use. I highly recommend Zoho Desk for everyone, especially those with little time to learn a new product.

Review Source

SZ

Sean Z.  
Customer Service Manager  
  
Used the software for: Less than 6 months

### "Great Program!! Best I've ever used"

July 5, 2017

5.0

Pros

It can do so much. I feel like with other programs you only get a few of the items you need. But Zoho has it all

Cons

I wish the apps were available for iPhone and Mac. Website works great just wish there was mobile options.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.