# Page 74 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 74 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 74 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1826-1850 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jD

jiom D.  
President  
  
Used the software for: Less than 6 months

### "been setting up and love it so far. the product is intuative and easy to use. "

May 21, 2017

5.0

Pros

Ease of use and low training with staff on how to use the product. So far it has been wll received and accepted.

Cons

support is weak. Spend a lot of time trying to figure it out. Simple to use but video help would be great.

Review Source

LD

Luis D.  
CEO  
  
Used the software for: Less than 6 months

### "Great software for support management. We're using this platform to manage all our support channels"

August 11, 2017

4.0

Pros

Simplicity and integration with ZOHO CRM, we use that to manage all the things related to customer management

Cons

The cost per license... :) But it's upon on you to get the results from time optimization using this solution.

Review Source

SB

Simon B.  
Software Developer  
  
Used the software for: Less than 6 months

### "We were looking for a easy to use Support platform with mobile app for our Agents "

July 4, 2017

4.0

Pros

Mobile app is available. Interface is clean and easy to use. Various Zoho integration. Free version available.

Cons

Account System could be improved. Limited Customer Support. Needs a lot of configuration before production.

Review Source

kD

kari D.  
operations manager  
Consumer Electronics  
Used the software for:

### "So far I am pleased with the zoo products"

May 30, 2017

4.0

I am trying to get my team on board - the ease of use with this software is making it less painful for them to accept.

Pros

It is very easy to use. The products integrate with each other for a unified customer service experience.

Cons

When you start adding up all the features you want on the "A La Carte" menu...it really starts to add up....hard to justify to upper management. Right now I am trying to get everyone on board with this new change.

Review Source

DW

Donald W.  
Network technician  
Government Administration  
Used the software for: Less than 6 months

### "Great! Easy to use and easy to track. I really like the reporting features"

August 15, 2017

5.0

We benefited by being able to organize and quantify our work loads. We are also able to increase response times and prioritize support request.

Pros

I like the easy to use interface. Its simple to navigate through and easy to transition from each sub menu.

Review Source

MM

Maxine M.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Pretty good when compared to the others in the market"

July 26, 2017

5.0

Pros

Functionality is good. Compared to others in the market the functionality and support is quite impressive.

Cons

Price for small business is too high, needs to encourage small businesses and catch them early. Otherwise good.

Review Source

VJ

VIRNA J.  
BS  
Insurance  
Used the software for: 6-12 months

### "Help Desk Support"

November 27, 2020

5.0

Overal, I would still reccommend this software for a one stop help desk suppot.

Pros

I use Zoho as an end user for help desk support at my organization. The software is easy to use and allows you to upload images for description purposes.

Cons

What I did not like was the long log in process. There were several times when I tried to log in my password was not working. To reset it was a bit tideous.

Review Source

CT

Curtis T.  
Business Development Manager  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Easy to manage all daily support inquiries."

July 19, 2018

4.0

Pros

Cloud based and user-friendly administrator panel. All-in-one platform to manage Zoho Mail, Zoho Desk, etc.

Cons

Difficult to reach sales support, tried to called Singapore Zoho for several times but no one is answering.

Review Source

AM

Achim M.  
CEO  
  
Used the software for: Less than 6 months

### "It's a good and complete tool, the "

August 3, 2017

4.0

Pros

It is good integrated into the CRM solution, we like the setup and onboarding process which is simple.

Cons

the price for more agents is scaling to high, also the connectivity to "user specified" webforms could be better

Review Source

İİ

İdris İ.  
Technician  
Accounting  
Used the software for: I used a free trial

### "Thanks"

November 1, 2018

5.0

useful problem solve program. Tickets are easy to solve problems for our customers.

Pros

About capabilities, Price and software for solutions about resolving problems online.

Cons

very useful program. I am using for help my customers very easy.

Review Source

HB

Hemant B.  
CEO  
Telecommunications  
Used the software for: Less than 6 months

### "highly recommended"

March 16, 2018

5.0

Pros

seamless integration with other zoho products. intuitive interface is helpful in managing the platform

Cons

assigning tasks to multiple agents is missing. market place is limited for integration with required programs.

Review Source

EK

Eyas K.  
Project Manager  
  
Used the software for: Less than 6 months

### "like it"

September 26, 2017

4.0

Pros

the ease of use and the UX and UI. we like the integration with Zoho crm and other zoho products and tools

Cons

the fact that it does not have an API client to extract databases from it inorder to put it in an sql data

Review Source

mM

mahantesh M.  
Project Manager  
  
Used the software for: Less than 6 months

### "Nice, Great Software"

August 28, 2017

5.0

Pros

The software is pretty decent when compared to others in the market for the price that it is starting at.

Cons

The free tier is not absolutely free. There is a requirement to renew the free tier if and when it expires.

Review Source

FB

Fey B.  
Assistant Project Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "It was a perfect app for our team since we are already using Zoho products"

September 4, 2017

4.0

Pros

It has everything we need from email, tickets and chats. It sync all our email addresses used on our website to this one app. It doesn't require us to open multiple window since we have everything we need here.

Review Source

MK

Mohan K.  
TL  
Wireless  
Used the software for: Less than 6 months

### "Awsome"

August 5, 2017

5.0

Pros

Great application which is user friendly which will help in every thing in fingertip. Awaiting for more exp

Cons

user friendly Application and Interface is very very good. Every thing is on Finger tip awsome to use

Review Source

aC

amanda C.  
Secretary  
  
Used the software for: Less than 6 months

### "Great software"

May 5, 2017

5.0

Pros

Agile to communicate with team Easy follow up Easy to set up Keeps history cheap tickets overview

Cons

Doesn´t integrate with zoho projects Too many features, dificult to understand It forces you to use crm

Review Source

TM

Thiago M.  
Support Analist  
Internet  
Used the software for: Less than 6 months

### "I felt very comfortable using this system.It´s complete, fast, integrated. Simple to setup"

June 8, 2017

5.0

Job automation data control ticket control organization

Pros

Integrated to other services like CRM and the use of data is perfect till now. I setup and put to run in 3 days. My co-workers dont had trouble to learn to use.

Review Source

IH

Ian H.  
Support and Communities Manager  
  
Used the software for: Less than 6 months

### "We're a small company and Zoho really meets our needs so far"

August 15, 2017

4.0

It completely manages our customer pipeline.

Pros

The customer support is fantastic, so as a new user to CRM it's really handy to have that feature. So far it seems easy to use.

Cons

The cost is probably worth it, but it's a drawback to smaller businesses obviously. You do get a really generous lengthy free trial though to balance that out, to see if the software is right for you.

Review Source

SP

Steven P.  
Managing Director  
Hospitality  
Used the software for: I used a free trial

### "Zoho Desk Review"

November 17, 2018

4.0

Client support (and possibly internal support)

Pros

Its integration with Zoho CRM and the easy to use interface

Cons

Some of the functions were light compared with Zendesk, but this seems to have moved on, so I am now reevaluating

Review Source

SS

Sandeep S.  
Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "It is good support software to use. It helped me a lot. I was able to get good amount of feedback..."

June 18, 2017

3.0

Pros

I like User Interface the Best It can integrate with lots of apps It has multiple ways to do things.

Cons

Not any major con. It should provide Softwares to integrate other than Twilio in phone systems settings.

Review Source

KJ

Kasidiss J.  
MD  
  
Used the software for: Less than 6 months

### "Good ticket system, If you are looking for ticket system it worth to be try this one."

October 3, 2017

4.0

Pros

\- it has almost necessary features - high quality when compare to price - Customize report & dashboard

Cons

\- UI & UX should be improved - There are some small bug but not a big deal - E-mail size limitation

Review Source

CN

Carsten N.  
IT-Support  
  
Used the software for: Less than 6 months

### "Super Nice"

August 24, 2017

5.0

Pros

Ease of use, intuitive and easy to set up to your needs. The desk was translated into our language. Have not found anything yet, it works flawlessly and the speed it operates in are amazing and no lacking.

Review Source

JS

Jitendra S.  
Developer  
  
Used the software for: Less than 6 months

### "the initial setup was really easy"

January 19, 2018

5.0

Pros

the initial setup was really easy Features are awesome integration with other apps in the suit is easy

Cons

Customization support is lacking a bit. Lack of support from developers no demo website to be found

Review Source

PM

Priyanka M.  
  
  
Used the software for:

### "My Zoho desk experience"

April 7, 2017

4.0

Likes 1. Business required automation is present. It's a robust system 2. Its is user friendly and integration Zoho CRM is commendable 3. Easy to search with the use of customized filters like Macros. Workflows are a great time saving tools 4. You can see the priority of tickets as per SLA. Dislike 1. I've noticed that sometimes the push notifications do not work. 2. Below subject name of a ticket, priority and classification cannot be display as of now,I only see account name, contact name & time.

Review Source

aK

ashwin K.  
cse  
  
Used the software for: Less than 6 months

### "Great easy to use intuitive"

May 13, 2017

4.0

Pros

great UI , ease of use, . social media integration to create tickets from tweets and posts .

Cons

SPam filter could be improved , canned responses for tickets should be implemented

Review Source

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