# Page 75 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 75 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 75 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1851-1875 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

dM

daniel M.  
IT  
Telecommunications  
Used the software for: Less than 6 months

### "i like the interface and it s very easy and you can use the mobile application to sync everything"

July 14, 2017

4.0

I'm working in technology and i need a system of ticketing also the application is on android how beautiful it is

Pros

I like the explanation and the interface of that application, it s very very easy to manage and the app is mobile.

Review Source

MB

Mick B.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "I like the way the interface is structured and simplified "

May 4, 2017

4.0

Im hoping to improve the way we service our customers and to improve communication between agents in our company

Pros

simplicity, colors, interaction with another agents, history of tickets, current status of the existing tickets

Review Source

LS

Lars S.  
  
  
Used the software for:

### "Nice ticket system "

April 20, 2017

3.0

After the search for a suitable ticket system to take care of our costumers, we went a long way over some very expensive ones and free ones. Zoho in the end made it to the finish line and we are quit happy to use it, even though there are some things which we would like to see, like an all deparment view (in Beta since over 2 years). Also, there are some problems with converting users to agents (since over 4 years), but I'm sure, they figure that stuff out. Looking forward to use Zoho for long term.

Review Source

Katarzyna (Kat) K.  
VP R&D  
Computer Software  
Used the software for: Less than 6 months

### "null"

February 2, 2017

2.0

Review Source

mA

muthu A.  
  
  
Used the software for: I used a free trial

### "null"

November 3, 2017

5.0

Review Source

LW

Lane W.  
Product Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

July 17, 2017

5.0

Review Source

FS

FP S.  
Sales & Marketing  
Computer Software  
Used the software for: Less than 6 months

### "null"

September 25, 2017

4.0

Review Source

DB

Dustin B.  
  
  
Used the software for: Less than 6 months

### "null"

November 26, 2018

5.0

Review Source

CEC

Claudio Enrico C.  
  
  
Used the software for: I used a free trial

### "null"

September 13, 2017

4.0

Review Source

MR

Manoj R.  
Process Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "null"

April 18, 2018

4.0

Review Source

BH

Ben H.  
Manager  
Design  
Used the software for: Less than 6 months

### "Ticketing that's functional"

February 26, 2023

4.0

Pros

Like most helpdesk software it allows the assigning of tickets to agents. It's a nice functional interface.

Cons

The interface is functional, but the whole system looks like it was designed in 1998! It could really do with a refresh.

Review Source

kK

keten K.  
IT Enggner  
  
Used the software for:

### "overall good software"

July 6, 2017

3.0

Pros

Manual assigning and auto assigning logics for tickets and work-flow rules Staff access the emails from mobiles

Cons

while replying to the mail of the customer, auto mail goes to the customer as Ticket is closed although some issues are kept open For customer's to view the details of the ticket they need to login into Zoho Mail server

Review Source

SC

Sole C.  
Customer Service Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "So much fun to use!"

April 7, 2017

5.0

Makes customer service a simple and fun task. One of the greatest features is emails and facebook messages automatically turning into tickets. You´ve got to love it.

Pros

Facebook messages to Tickets.

Cons

I didn´t use it sooner.

Review Source

SM

Sergio M.  
Consultant  
Computer Software  
Used the software for:

### "Excellent software, easy to use"

July 24, 2017

5.0

I don't need have an excel document for support with my clients. and easy way to know who is working (agents) and fixing the problems.

Pros

the selfservice for the customers and the customization is a good easy to put all the fields that your need.

Cons

the reports thats was a little shorts but i think can increase some dashboards i don't know if is for the trial version.

Review Source

SRP

Sri Rueben P.  
IT Lead  
Information Technology and Services  
Used the software for: Less than 6 months

### "The solution is easy to use"

November 20, 2017

5.0

Pros

I like the Workflows and the costs. Most systems I have reviewed has a higher cost. In addition it has good integration to outlook as we use this to manage all mail communication

Review Source

NL

Nathan L.  
Marketing Director  
Motion Pictures and Film  
Used the software for: I used a free trial

### "Best of the bunch help desk"

March 27, 2019

5.0

Pros

It is one of the simpler and cleaner help desk/tickets systems available on the market. But even with its simple layout its got a whole load of features under the bonnet.

Cons

The biggest gripe is limit view panel of tickets, I wish you had mass delete and few other niggly things. But this doesn't effect the key functionality.

Review Source

Santiago S.  
CEP  
Facilities Services  
Used the software for: Less than 6 months

### "Great tool to set up client support processes for startups"

April 18, 2018

4.0

Free trial.

Pros

Ease of Use for first time configuration, all the possible channels available to communicate with clients.

Cons

Some menu options are difficult to find whe you know the tools and get experience using it, you want to set up some thing and are not easy to find, but there are they.

Review Source

BN

Ben N.  
CEO  
  
Used the software for: Less than 6 months

### "The Best Customer Service Desk System"

August 21, 2017

5.0

Pros

Multichannel tickets Telephone system integration Customizable knowledge base Customer portal builder Simplest Help Desk Service Offers a truly free version

Review Source

AR

Alexander R.  
Student  
  
Used the software for: Less than 6 months

### "I am currently a new user of ZOHO desk, but so far i am really enjoying this software. "

May 11, 2017

5.0

Pros

I like the ease of use, even if you are someone starting out to use ZOHO desk it is really easy to get an understanding of the software. ZOHO's customer support is also top noch and it is a reall benefit to always have someone who is there to help.

Cons

I am a new user so i have not yet experienced any cons. If i had to say anything it would probably be for anyone who is just strarting out with the software, having a how to guide or step by step explanation on how to use the major helpdesk tools that ZOHO desk provides. would be beneficial.

Review Source

BL

Ben L.  
Consultant  
Information Services  
Used the software for: Less than 6 months

### "Zoho Desk experience"

April 24, 2017

4.0

The tool is integrated with ZOHO CRM and now we are testing the functionality. The first results are oké and we are going to test the other functionality.

Pros

Good integration with CRM

Cons

Don't know yet

Review Source

LS

Lanre S.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Tool"

October 17, 2019

5.0

We have been able to increase our customer satisfaction rating. Our support team are also technicians so they can use the app to tract, treat and close tickets.

Pros

It was extremely easy to set up and customize for our organization. It was quite easy to train the agents as well.

Cons

Wish the cost was a little less as the conversion rate to dollar from our local currency is quite high

Reason for choosing Zoho Desk

Free trial

Review Source

FF

Fahad F.  
Owner  
Computer Software  
Used the software for: I used a free trial

### "All we want"

January 26, 2019

5.0

Pros

This application has the most important feature for our SaaS business, Built in Chat support .

Cons

The trial period is very limited. It should be atleast 30 days.

Review Source

CF

Casey F.  
  
  
Used the software for:

### "Made My Job MUCH Easier"

December 15, 2016

5.0

I manage a tech support team for one of the largest computer manufacturers of our time. Zoho Desk has made my job so much easier. The ability to track tickets from start to finish is just what I Needed!

Review Source

KH

Kyle H.  
Manager  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "I loved it so far. "

May 31, 2017

5.0

Easy to follow all emails. We are happy to use this service.

Pros

Fast, user friendly. We also use zoho crm. Good integration. We are happy to use this software as a service.

Review Source

YP

Yogesh P.  
Director - Customer Success  
Education Management  
Used the software for: Less than 6 months

### "Experience of using Zoho Desk has been a breeze. The user-experience is smooth and works like a charm"

September 19, 2017

5.0

Pros

1\. User Experience 2. Ease of navigation 3. Agent features 4. Call Center feature 5. Notifications 6. HelpDesk Features 7. Happiness Survey Feature

Review Source

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