# Page 76 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 76 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

---

Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 76 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1876-1900 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HH

Heath H.  
  
  
Used the software for: 6-12 months

### "null"

January 17, 2019

5.0

Review Source

DF

Doug F.  
Chief Strategist  
Computer Software  
Used the software for: 6-12 months

### "null"

February 23, 2017

4.0

Review Source

DM

Dan M.  
IT Support  
Information Technology and Services  
Used the software for: Less than 6 months

### "Exactly what we needed for our support desk."

August 24, 2017

5.0

Ease of Ticket and support Management.

Pros

Easy to navigate and workaround on Tickets booked. Has apps that make access easy on Mobile devices.

Cons

As a Managed Service Provider, it was difficult to categorize the tickets per client/account. Cannot connect directly to my linked Email account, have to use forwarding options

Review Source

AH

Adam H.  
IT/Inventory Data Specialist  
Retail  
Used the software for: Less than 6 months

### "Very Good Product"

March 29, 2017

5.0

I oversee IT for a home improvement/building supply company. Having a support ticket system has been extremely helpful

Pros

Very easy to use

Cons

Transition from Forms to Desk could be cleaner

Review Source

RS

Raphael S.  
president  
Transportation/Trucking/Railroad  
Used the software for:

### "I've been trying it out and it works well for my service."

October 4, 2017

5.0

It's streamlining my workflow and is easy to use.

Pros

It's clean and the layout isn't cluttered. It provides a nice interface for my team to work with and the clean/intuitive layout makes it easy to adapt from using just e-mails.

Cons

I have to move all my information over, but it is nice that it will integrate with the other Zoho applications that I currently use.

Review Source

VT

Vu T.  
Manager  
  
Used the software for:

### "Awesome help desk system"

May 8, 2017

4.0

Pros

The price was very comfortable with fully function needed for small business become operating customer services department. Easy to integrate with another zoho apps.

Cons

Cause there are so many function so the UI was a little bit complicated. Except this, I don't have any Cons at the moment for this software

Review Source

LR

Lorenzo R.  
Mr  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Buon sistema a prima vista"

July 8, 2020

4.0

Pros

Sistema integrato con Zoho CRM già in uso presso l'Azienda

Cons

Abbiamo ancora testato poco il sistema.

Switched from

[Awesome Support](https://www.capterra.com/p/182090/Awesome-Support/)

Poor support

Review Source

RS

Roger S.  
Operations  
Information Technology and Services  
Used the software for: Less than 6 months

### "I am fond of the Zoho product suite due to the high available integration offered."

June 22, 2017

4.0

Pros

Zoho offers fantastic integration between systems to service, sales and finance for our company. It also provides a platform that allows for a clear company growth path without the need to commit to expensive systems upfront.

Cons

I would prefer should Zoho offer limited ability to customise systems at the lower end of the product offering. The only other area possibly that can use improvement would be the ability for the service portal to have the ability to manage MIF and contracts as a default.

Review Source

RB

Robert B.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "We love Zoho Desk"

April 13, 2017

5.0

We switched over from Zendesk which was clunky and overpriced for the service and love Zoho Desk! Our entire team is able to connect and also tie in with our CRM system.

Pros

Great software

Cons

None

Review Source

JM

Jaydeep M.  
System Administrator  
Financial Services  
Used the software for: Less than 6 months

### "very good service"

September 20, 2017

5.0

Support Ticket system for customer

Pros

The support system is very handful tools for mini online ventures. perfect tools for entrepreneur online new businesses

Review Source

kC

kimmy C.  
CSO  
Internet  
Used the software for:

### "sleek UI and has everything I need"

June 5, 2017

5.0

first it streamlines our technical support staff severing process.

Pros

The way dispatching tickets is very intuitive, agent can navigate what most important for them. Knowledge base is fit in general purpose.

Cons

I need to work some complex stuff to integrate with my own content management system provided to my customers.

Review Source

JT

JAMES T.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great software"

May 22, 2017

5.0

Pros

This is very easy to use. Settings and workflow are very easy to use and manage all the different settings

Cons

The interface seems a little outdated.

Review Source

RM

Roland M.  
Logistics  
  
Used the software for: Less than 6 months

### "Excellent help desk software"

September 11, 2017

5.0

Great for managing problems with employees and customers

Pros

Gives you lots of options for customization. You can set it up perfectly to fit your businesses needs.

Review Source

AP

Armando P.  
IT Architect  
Computer & Network Security  
Used the software for: I used a free trial

### "Zoho products overview"

December 22, 2018

4.0

Very good experience, it does what promise, great support

Pros

it's easy to use, immediate, stable, it does what promise

Cons

Graphical aspect, a little bit old version

Review Source

WT

William T.  
  
  
Used the software for:

### "Affordable and robust"

July 3, 2012

5.0

Zoho is known for its brilliant products! Also Zoho Support didn't disappoint me. With this app you can do your customer support easily by using the robust features. I use Zoho Support for managing my tickets. At the beginning I used to have a freemium account but very soon my company grew and I needed a paid plan.

Pros

affordable and easy to use

Cons

Free edition is very limited Need for more social media features

Review Source

bM

brian M.  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "so far so good really nice product very easy to use"

June 2, 2017

4.0

Pros

I love the fact that its web based and offers several modules/add-ons....I am looking forward to taking a deeper dive in the desk add-on.....

Review Source

JC

Jimena C.  
Entrepreneur  
Individual & Family Services  
Used the software for: I used a free trial

### "Zoho: getting your email but working hard for it"

September 18, 2018

4.0

Pros

I feel like getting the chance to have your personalized email is a great opportunity for growing businesses, especially for free.

Cons

It was so hard to install. Literally we spent days trying to figure things out between two people. For times when things need to be easy to use, this doesn't help.

Review Source

SK

Shoeb K.  
Designer  
Design  
Used the software for: I used a free trial

### "Perfect solution for client query interactions"

September 7, 2022

3.0

Pros

Having Zoho desk integrated with our web app, we were able to provide our clients with so much ease and flexibility to improve their customer experience.

Cons

Pretty much an all-rounder the service is from all perspectives.

Review Source

NC

Nick C.  
VP  
Pharmaceuticals  
Used the software for: I used a free trial

### "Great Product"

November 14, 2018

5.0

Pros

I have been very happy with the product so far

Cons

I cant complain, the product has met our expectation and links into their CRM tool that we use

Review Source

DT

Danik T.  
CTO  
Information Services  
Used the software for: Less than 6 months

### "Love Zoho. Excellent for startups that want to start Lean!!"

October 22, 2018

5.0

Fantastic

Pros

Everything is integrated. The billing of the services are great. No need for 1000 add ons.

Cons

You need a little bit of a learning curve.

Review Source

AP

Amrish P.  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "Nice Software"

June 8, 2017

4.0

We could manage our helpdesk

Pros

The software Zoho-desk has the best pricing compared to all the other softwares of helpdesk like frontapp, zendesk etc

Review Source

AP

Anass P.  
CEO  
  
Used the software for: 1-2 years

### "Some features need really to be tested, but until now it's pretty easy"

August 30, 2017

4.0

Pros

Flexibility We use the Zoho Desk portal to build a Questions & Answers portals, and it's really simple to make it like our website and useful for our clients. Easy also to customize.

Cons

Too much settings everywhere, not very readable. We have two dashboards, almost ten categories of settings, and to browse all of them it takes time.

Review Source

MV

MARCOS V.  
product manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great product"

January 21, 2019

4.0

Pros

High funcionality and customization. Great relation quaility/price

Cons

Can't change my company name. I tried in many different ways but I can´t

Review Source

jD

jim D.  
  
Computer Hardware  
Used the software for: Less than 6 months

### "love the procuce"

April 26, 2017

5.0

We were on saleforce and they could not get the program to email images from support. this procuct does this and more

Pros

ease of implementation

Cons

need better documentation

Review Source

WW

Wes W.  
Directore  
  
Used the software for: Less than 6 months

### "Great help desk!"

May 20, 2017

5.0

Easy of hand lining tickets.

Pros

Simple and easy to use, interface is clean, a response is fast, users like it, our staff likes it. Great software.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.