# Page 77 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 77 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 77 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1901-1925 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

ANIRBAN C.  
STUDENT  
E-Learning  
Used the software for: Less than 6 months

### "This is very useful software for customer service professionals."

August 23, 2017

4.0

This application helps me to perform one of the assignments tasks in my Diploma program.

Pros

(1). The software application is very simple and user-friendly. (2). I can operate this application almost independently. (3). I'm using this application to complete my educational project.

Cons

This software demands operational understanding of ICT literacy. Therefore, prior knowledge of Information and Communication Technology is funadementally important to run this application and perform the assigned tasks.

Review Source

BB

Brandon B.  
Manager  
Sports  
Used the software for: Less than 6 months

### "Great system that integrates smoothly with my CRM"

July 13, 2017

5.0

Pros

Integration with zoho crm helps so well when linking tickets to the acutal customer. My company has never tracked tickets so well before.

Review Source

AW

Andrew W.  
CEO  
  
Used the software for: Less than 6 months

### "Great ticketing and service support tool"

August 28, 2017

5.0

Pros

Ease of use, easy configuration, great tracking functionality. Ability for ends users to create a ticket just by emails our support team.

Review Source

FQ

Felipe Q.  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "The best help desk tool so far"

April 7, 2017

4.0

Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.

Pros

Easy of use

Cons

Graphics

Review Source

AZ

Alba Z.  
Project Manager  
  
Used the software for:

### "Zoho exactly what we need"

April 17, 2017

4.0

I´ve been work with Zoho desk and Zoho projects; both of them are very intuitive and it´s very close to what we need Some times the customer support answers aren´t what we except and don´t help nothing

Pros

The funtionality is very complete the manage our hekp desk;it has very options and diferent ways to do things

Cons

May the reponse from the customer support aren´t what we expect

Review Source

FG

Fredrik G.  
Product Manger  
Computer Software  
Used the software for: Less than 6 months

### "A great product for smaller support team"

March 30, 2017

4.0

Have use it for a time now and it fit all our needs that we have with a support system.. Many nice features with workflow, macros and the customer portal

Pros

Workflows

Cons

Community

Review Source

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "So far so good."

October 11, 2017

5.0

Pros

I like that it pretty much seems full featured. It's easy to collaborate with coworkers and see tickets move through the system.

Cons

It's a little daunting at first, maybe because there is so much it can do. It takes a little getting used to and figuring out how to set it up to suit you best.

Review Source

DJ

Des J.  
Tech Support  
Philanthropy  
Used the software for: Less than 6 months

### "Great Product!"

April 5, 2017

5.0

This allows people to motivate others by simplifying the CRM process to allow teams to tackle technical issues together.

Pros

Simple. Fast. Powerful. Flexible.

Cons

None.

Review Source

NK

Nishat K.  
Partner  
  
Used the software for: Less than 6 months

### "Very helpful"

May 29, 2017

5.0

Pros

Very easy to use and has made our process more organised for customer service, the emails are instant and support team is responsive

Review Source

EV

Egbert V.  
Director  
Computer Hardware  
Used the software for: Less than 6 months

### "Great product for beginners"

May 21, 2017

5.0

Control on support agents costs

Pros

Easy to manage but extreme powerfull Simple user interface Lots of features Complex extensions available

Review Source

SH

Syed H.  
Development Manager  
Financial Services  
Used the software for: Less than 6 months

### "Great tool "

April 24, 2017

5.0

Really easy to use and understand. Customers will love them. Also support team is really helpful to answers any question on email or phone

Pros

Easy to use

Cons

Npt found yet

Review Source

BM

Benaiah M.  
Director  
  
Used the software for: Less than 6 months

### "Well, it's only my first day, but I must say, I'm really impressed."

October 6, 2017

5.0

Pros

The ticketing is top notch as far as I can tell from the 5-minute glimpse I had before it started asking for payment or a review.

Review Source

SF

Scott F.  
Associate Director  
Banking  
Used the software for: Less than 6 months

### "Zoho Desk - Scott"

December 22, 2021

5.0

Pros

Great interface and helpful, easy-to-use platform for our small team to establish a helpdesk

Cons

Some of the customer support functions were lacking when we needed assistance and it was not the cheapest option.

Review Source

RM

Rebecca M.  
Service Delivery & Development Manager  
Telecommunications  
Used the software for: I used a free trial

### "Great CRM we keep on expanding to other Zoho Products"

June 27, 2018

5.0

Pros

Seems to pretty much do everything we need, I like that we can customize to the way we want, also provides a license for remote support which is good. We love the other Zoho Products.

Cons

Doesn't seem that easy to use on the first impression, I am currently on free trial testing the service to see if this would work for us.

Review Source

BP

Belen P.  
Student  
  
Used the software for: 6-12 months

### "Fantastic program "

January 24, 2018

5.0

Pros

I use this program at work and school! I like that it's simple to use for anyone and anywhere especially in a work environment

Review Source

HD

Hugues D.  
  
Wholesale  
Used the software for: Less than 6 months

### "Currently evaluating"

March 30, 2017

4.0

Currently evaluating but look very good so far. The UX is neat and very easy to navigate. I am hoping to use their product if satisfied.

Pros

Evaluating

Cons

Evaluating

Review Source

JS

Josh S.  
COO  
Human Resources  
Used the software for: Less than 6 months

### "Very easy to setup"

May 19, 2017

5.0

Pros

I really like the ease of use from the end user perspective. The administrative options are flexible and easy to understand.

Review Source

HD

Heidi D.  
Owner  
  
Used the software for: Less than 6 months

### "Easy to use"

July 31, 2017

5.0

Pros

Easy to set up and use. All pieces integrate together seamlessly. Not complicated and not at all expensive for what you get.

Review Source

SR

Sharanya R.  
Business analyst  
Computer Software  
Used the software for: Less than 6 months

### "Excellent helpdesk "

April 6, 2017

4.0

I saw the Helpdesk webinar i Like the way the helpdesk works and want to experience it. Using trail version

Pros

Merge option . Agent collision detection

Review Source

RB

Rod B.  
CIO  
Computer Software  
Used the software for: Less than 6 months

### "Nice UI with modern look 'n feel and very customizable fields"

October 25, 2017

4.0

Pros

What I like most about Zoho Desk is the field customization. I can add up to 50 fields for the Accounts/Customers area which is great. The software is also very speedy.

Cons

The search ability within the KB is a bit lacking because it appears to search only based on meta words added to a document rather then the words within the document itself. I can understand the reason for this so as to help reduce the number of returns when doing a search so it's really a minor con.

Review Source

WHT

Wee Hoe T.  
Tech Lead  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Overall good experience"

April 12, 2017

4.0

We migrate our service from another service to Zoho Desk. We like it how it could work together with other zoho services that make our process more streamline

Review Source

GP

Georgi P.  
CEO  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great product! Really helped our Travel agency to organize the comunication"

June 23, 2017

5.0

More closed Leads

Pros

The interface is great and easy to use. Everything is in one place and it is really easy for our team to communicate with our clients

Cons

That everything has to go with the same version. Like you cannot use this software at Pro edition if you use the CRM at Enterprise

Review Source

XC

Xavier C.  
CTO  
  
Used the software for: Less than 6 months

### "very good UI"

August 26, 2017

5.0

Pros

It got great feature such as ticket workflow which is very useful for assigning specific task to our specialized engineer

Review Source

VV

Vishnu V.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Awesome Help Desk"

November 10, 2018

5.0

Pros

Easy to setup and use.. Better features compared to other help desk softwares.

Cons

Nothing observed so far. Looks great so far.

Review Source

CM

Carlos M.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excelent and usefull"

July 10, 2017

5.0

Pros

Excelent and usefull, this tool manage all my contacts, propspects and clients in a doc, with all the statics and forecast

Review Source

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