# Page 78 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 78 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 78 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1926-1950 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

kB

kulvinder B.  
director  
Legal Services  
Used the software for: Less than 6 months

### "Best service to assign tasks to team members"

March 31, 2017

5.0

I started using this last month and now i am so addicted to it that i do not have to go to individual staff to assign work

Pros

ease of use

Cons

white background

Review Source

kH

kamal H.  
admin  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use, Fab customer support, a lot of functions which are amazing and good intergrations"

January 30, 2018

5.0

easy to use

Pros

easy of use takes the pressure of the inbox, allows us to focus on sales not being stuck with long emails all day

Review Source

MC

Matteos C.  
Director  
Civil Engineering  
Used the software for:

### "The best we found till now!"

April 20, 2017

5.0

Zoho is making our life easier. We tried many CRM. This one is the best ! Not to forget the apps which allow you to continue the work when not in front of a laptop.

Pros

user friendly apps available

Cons

too many options might make the person lost Not always sure if there is an interconnection between the apps. The contacts of Desk can't see them in Books...

Review Source

TS

Trey S.  
HCM DIrector  
Computer Software  
Used the software for: I used a free trial

### "Great Software"

August 8, 2018

5.0

Pros

Easy to use. Mapping of users and account is straight forward

Cons

A bit difficult to map at the beginning but works well now

Review Source

CR

Craig R.  
Global IT Support Manager  
  
Used the software for:

### "Easy to set up and navigate. Everything is displayed centrally making the experience seamless. "

June 19, 2017

4.0

Pros

Ease of use and setup. All the information is presented in a clear manner making it very easy to configure and apply business rules to what you want to achieve.

Cons

The application could be presented better, with more colour rather than what is on offer at present. Not a show stopper but something to consider.

Review Source

LT

Linkesh T.  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "ZOHO "

December 24, 2018

5.0

Pros

I was using ZOHO Books last 4 years easy use

Cons

It is easy to manage client issues i can give report for all the issues

Review Source

TB

Tom B.  
Technical Annalist  
  
Used the software for: Less than 6 months

### "Basic"

October 27, 2017

4.0

Pros

The ticket desk, it has a very professional look and feel to it. I also like the fact im able to extent the trail.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Evaluation"

April 10, 2018

5.0

Pros

I like the traceability feature workflows can be created I like the ability to assign tasks I like to make arrangements according to corporate identity

Cons

inadequate translation of turkish language I do not want your support to be inadequate I consider the lack of a desktop application as a shortcoming

Review Source

hN

helene N.  
dirigeant  
Apparel & Fashion  
Used the software for: 6-12 months

### "j'ai adopté Zoho Desk "

February 17, 2023

5.0

Pros

Simple à utiliser, les différents états me permettent de suivre le ticket client

Cons

pas de remarque particulière à faire, l'outil corresponds à mes besoins

Review Source

JD

Jeffrey D.  
IT Technician  
Information Services  
Used the software for:

### "Easy setup and very effective for the issue tracking we needed to do."

August 15, 2017

4.0

Pros

The software is easy to use. Within minutes we already had users setup with an email address for creating tickets.

Cons

The thing I like least about the software is the price. I really like the software and if I had to complain about something it would be paying for it.

Review Source

VY

Vik Y.  
Director  
Computer Software  
Used the software for: I used a free trial

### "Cblsolutions review"

October 31, 2018

5.0

good

Pros

We like the ease of use and navigation between screens

Cons

screen designs could be more aesthetic and professional

Review Source

VN

Vusi N.  
Director  
  
Used the software for: Less than 6 months

### "still testing but very promising"

July 14, 2017

4.0

Pros

email to tickets, asterisk integration , integration with other zoho packages including zoho CRM and zoho social

Review Source

CM

Casey M.  
President  
Telecommunications  
Used the software for: Less than 6 months

### "ZoHo is full featured all the way."

May 13, 2017

5.0

Pros

I love how ZoHo Desk integrates directly with our other zoho subscriptions, like sales iq, crm and phonebridge.

Review Source

JG

Jeff G.  
VP  
  
Used the software for: Less than 6 months

### "Very easy to setup"

May 18, 2017

3.0

Pros

Intuitive. Did not have to read any manuals for setup or use. Appears to be easy to integrate with other apps

Review Source

HK

Hemendra K.  
Service Head  
  
Used the software for:

### "it took me some time to understand the set up. But now I feel tat I can move on"

July 11, 2017

5.0

Pros

managing my service business an become more convenient. defining different type of service and reviews of customer helps me to enhance the service business

Cons

remainders on mobiles are not coming, for any task.SLA Created for contracts seems not be linked. Frond Desk support to our office can be helpful.

Review Source

KS

Kaushik S.  
Partner  
  
Used the software for:

### "it took me some time to understand the set up. But now I feel that I can move on"

July 11, 2017

5.0

Pros

managing my service business an become more convenient. defining different type of service and reviews of customer helps me to enhance the service business

Cons

remainders on mobiles are not coming, for any task.SLA Created for contracts seems not be linked. Frond Desk support to our office can be helpful.

Review Source

PJ

Pratham J.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho i believe is a wonderful Customer relationship management software out there."

July 17, 2017

5.0

Pros

Easy to use software compared to others. Ticket creation is the best thing i like and how we can handle it.

Review Source

SA

Samer A.  
Pre Sales  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Great"

May 23, 2017

4.0

Pros

Ease of use. Variety of specifications. Quality performance This application is a good and powerful system

Review Source

VR

Verified Reviewer  
Creative Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Good value customer support software"

February 6, 2018

3.0

Pros

The pricing is much better for Zoho Desk compared to similar customer support systems. The case management is good.

Cons

The software has a lot of settings and manual processes that can become tedious and confusing for new users.

Review Source

PC

Peter C.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Perfect app for our business"

August 2, 2017

5.0

Pros

it's easy to use and has all the functions I need. we used it for our customer service and it's been great.

Review Source

RO

Rob O.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Everything I need for my software startup!"

August 8, 2017

5.0

Pretty easy to use, lots of integrated features and great configurability.

Pros

I really loved the way all of the features tie together and give me one platform to support my users. As a small startup I can't invest the time in a bunch of different products.

Cons

The configuration of the knowledgebase can be difficult to deal with. It doesn't seem intuitive and take a bit of time to switch gears into content creation mode if I'm creating help documents as release are deployed.

Review Source

AR

Anya R.  
  
Education Management  
Used the software for: Less than 6 months

### "Helpdesk Review"

March 29, 2017

4.0

Its very effective, but it can be more user friendly, simple and attractive. Also have some complexities around set up and notifications.

Review Source

PL

Pascal L.  
Project Manager  
Internet  
Used the software for: I used a free trial

### "very good platform"

November 12, 2018

4.0

Zoho invoice is very good

Pros

the connectivity between other zoho platforms

Cons

design and ergonomy should evolve quickly

Review Source

VR

Verified Reviewer  
System Administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "Good"

April 23, 2018

5.0

Pros

Excellent , Have simplified our work flow , Its fine application Excellent , Have simplified our work flow , Its fine application Excellent , Have simplified our work flow , Its fine application Excellent , Have simplified our work flow , Its fine application

Review Source

JO

Jessica O.  
Office Manager  
Computer Networking  
Used the software for: Less than 6 months

### "easy to use"

June 26, 2017

5.0

Pros

easy to use for everyone in office. It just works all staff are happy to use Zoho. Creates tickets simply

Review Source

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