# Page 79 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 79 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

---

Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 79 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1951-1975 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

sA

salman A.  
Head of Global Customer Support  
  
Used the software for:

### "Its been wonderful experience so far but i still believe customization should be much easier"

July 3, 2017

3.0

Pros

overall software is very detail and as per helpdesk solution needs but still , most interesting is the customer portal which not much of other softwares offers

Cons

customization is bit lengthy and complex process . organizations wants to adapt the help desk software as per their own current processes

Review Source

KR

Kannan R.  
Manager IT  
Consumer Services  
Used the software for: Less than 6 months

### "Zoho Desk"

September 25, 2018

3.0

Pros

Easy to pass on task to my colleagues after completion

Cons

Took time to get familiarised with the software.

Review Source

MD

Manish D.  
Head Student Recruitment  
Education Management  
Used the software for: I used a free trial

### "Amazing product "

December 15, 2022

5.0

Ok ok

Pros

Easy to use. Customisable and integratable

Cons

Need feature enhancements with new age digital platform s

Review Source

CR

Charles R.  
Manager, Network and Support Services  
Staffing and Recruiting  
Used the software for: I used a free trial

### "Great service"

March 19, 2020

4.0

Pros

Has all features needed for a support team. Service is also very good. A trial had been registered by a colleague two years ago. I am revisiting and The Zoho team helped me quickly sort things out.

Cons

I'm still going through the UI but it feels a bit less friendly than another option i'm evaluating

Review Source

sN

steve N.  
manager  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Not to bad so far"

June 17, 2017

3.0

Pros

The ticket system,I have not used many of the other fetures to really to say anything about it so far

Review Source

JH

Jurgen H.  
CFO  
Telecommunications  
Used the software for: Less than 6 months

### "Zoho Desk is easy to use and you can see what happened with all the issues related to the ticket."

June 16, 2017

4.0

Pros

Great dashboard and admin panel. Also great to have complete track of everything in one central place.

Review Source

pT

prayag T.  
administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "good"

September 26, 2018

4.0

average

Pros

CAN ADD TICKETS MORE FAST AND THE SECURITY IT PROVIDES

Cons

The reports to be more feature oriented

Review Source

MP

Marco P.  
CTO  
Information Technology and Services  
Used the software for:

### "Lot of functions, rich GUI"

June 13, 2017

4.0

Pros

Zoho Desk is features rich, with all we need to work in our business. In a software selection between several solutions, it is the best we tried.

Cons

Just a bit difficult to find what we need, as all the features is has can be overwhelming. Could be simpler.

Review Source

BM

Bruno M.  
Anal. Técnico  
  
Used the software for:

### "I'm having a great product experience."

March 22, 2018

5.0

Pros

The ease I have to meet the requests, highly intuitive and easy to understand. With a most important detail is totally web.

Cons

Integrations with other tools, I think it could be less complicated, but nothing that prevents you from using this excellent tool.

Review Source

VR

Verified Reviewer  
Managing Director  
Cosmetics  
Used the software for: I used a free trial

### "I am new to help desk but it seem like a good programme"

July 9, 2017

4.0

Pros

The simplicity of this programme is very helpful for someone who has never used a help desk before.

Cons

I am finding it hard to link my website to the help desk, I will be calling their help desk to see what can be done

Review Source

KC

Kyle C.  
  
  
Used the software for:

### "Engaging and Intriguing Package"

April 27, 2017

4.0

Zoho Desk has been on my radar for some time now, but I am looking at it now from a very specific perspective, that of a particular need for a particular project. It has grown quite a lot since I looked at it last, and the features are rich, well-conceived, and pretty promising. Looking forward to testing it further.

Pros

Range of features.

Cons

Some navigation mysteries.

Review Source

VR

Verified Reviewer  
President  
Legal Services  
Used the software for: I used a free trial

### "easy to use and frinley"

August 1, 2018

5.0

Pros

Zoho Desk is a very economical solution to ensure uninterrupted and unrivaled customer service and more easy to use than other

Cons

Zoho Desk is a short time trial version but very economical solution to ensure uninterrupted and unrivaled customer service

Review Source

TS

Tarik S.  
CIO  
  
Used the software for:

### "We're looking for a help desk software that can be started quickly. "

June 9, 2017

4.0

Pros

Easy to Use Scalability a nice interface The ability to add more agents Web design High Disponibility

Cons

During the period of test, all the features are not availible so you can't test every thing even if you are a ZOHO Customer for other modules

Review Source

mB

marc B.  
  
  
Used the software for:

### "Great system"

April 15, 2017

5.0

Very happy with desk. it has all the proper system sets i need to get my clients organized and my company in position.

Review Source

JV

Jeri Vespoli  
  
  
Used the software for:

### "Robust Integrated Sales, Marketing and Operations "

February 5, 2014

5.0

I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout. I have used it with increasing respect for years now.

Pros

Website integration, custom fields, intuitive design, one screen/one login, complete solution for sales, marketing, operations, data management and more.

Review Source

PL

Patrick L.  
MD  
Hospitality  
Used the software for: I used a free trial

### "Still testing"

January 9, 2019

4.0

Pros

The software is very simple. The design is good.

Cons

the translations (english into german) ;)

Review Source

MV

Morgan V.  
Director  
  
Used the software for:

### "A lot of functionalities integrated with other zoho products"

July 31, 2017

4.0

Design of the helpcenter is far from beautifull. It's not user friendly which is usual in zoho products. Fortunately, the support is great

Pros

A lot of functionalities are available in Zoho Desk A lot of integrations with other zoho products are already possible. Few are comming.

Review Source

TL

Tim L.  
Sr. Consultant  
Telecommunications  
Used the software for: I used a free trial

### "good APP"

August 1, 2018

4.0

Pros

It is super easy to use and simple to upgrade as far as you will need more users. It is good for small company.

Cons

There is room to improve the functionality. The GUI interface can be improved. The price might be a little high for a small company.

Review Source

AK

Anuj K.  
Consultant  
  
Used the software for: Less than 6 months

### "great"

November 11, 2017

5.0

Pros

i like the fact the software is free version so you can test it , zoho is like all in one tool for your consulting or other smbs

Cons

it is really hard to get hold of a live person, it gets tough for new users to understand and find all the features

Review Source

KP

Kumaresan P.  
Sales & Strategic Marketing  
Information Technology and Services  
Used the software for:

### "Its wondeful"

September 6, 2017

4.0

Pros

Web based and Easy to USE Software, I have been active user of ZOHO Apps like zoho books and zoho subscriptions its wonderfull

Cons

Price Sensitive Market like India require aggressive pricing. FREE is good to Try ! but still we are in INDIA

Review Source

KM

Kent M.  
Service Manager  
  
Used the software for:

### "Everything positive so far"

May 30, 2017

4.0

Pros

Ease of use. From an end user point of view it was very quick and easy to get up and running in a short period of time.

Cons

Administration sometimes confusing. Finding where to configure everything was not always as quick as it should be.

Review Source

DM

Deeptanshu M.  
Linux Admin  
Computer Software  
Used the software for:

### "It is very good software and easy to use"

June 8, 2017

4.0

Pros

It's ticket features and knowledge base. At the moment we are under the testing process so could not tell much about it.

Cons

Too many options to check. Also i am not able to use our own email ID. It is containing zoho in trial of email ID.

Review Source

mH

mark H.  
aDMINISTRATOR  
Accounting  
Used the software for: Less than 6 months

### "Very good and useful tool"

April 4, 2017

5.0

this tool is extremely easy to use, the interface is simple, it provides the relevant help when needed.

Review Source

RA

Rodolfo A.  
Developer  
Computer Software  
Used the software for:

### "Good user interface. Easy to use"

December 2, 2017

5.0

Free trrial

Pros

Free trial lets you experiment with the features you company needs. Its fairly easy to use and web based.

Cons

The trial is too short but it can be extended by submitting reviews. It takes a while to learn some of the features.

Review Source

sV

sergio V.  
product manager  
  
Used the software for:

### "Very intuitive and easy to use"

September 11, 2017

5.0

Pros

Everything is where you expect and it was easy to use. It didn't take much time to get online and get going.

Cons

There are a lot of things in Zoho, so if you aren't familair it might seem a bit overwhelming. Just may take some time

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.