# Page 80 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 80 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 80 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 1976-2000 of 2211 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AU

Asmat U.  
Chief Operating Officer  
Telecommunications  
Used the software for: I used a free trial

### "zoho"

June 20, 2018

4.0

Pros

friendly, cloud based, ease of use, good features are integrated in the product and have integration

Cons

on premises deployment, sometimes internet is slow and its hard to achieve what you looking into but over all a great product

Review Source

DN

David N.  
Director  
Internet  
Used the software for:

### "Still testing, but overall so far so good."

June 14, 2017

4.0

Integration between support and sales functions

Pros

Very rich feature set that covers all the bases for a small company just starting it's customer service function.

Cons

Live chat not available on free version; connection between Zoho CRM and Zoho Desk is not (yet) easy to figure out.

Review Source

JM

Jeremy M.  
Administrator  
Security and Investigations  
Used the software for:

### "It's a wonderful site, although personally speaking the aesthetics of the site can be improved."

July 15, 2017

4.0

Pros

The functionality of the site is very good as there are a lot of options available especially comparing with other similar products in the market.

Cons

The design and interface of the site can be improved as it looks a little bleak and a little more color can be added.

Review Source

RK

Raj K.  
Developer  
  
Used the software for:

### "its nice to use it"

July 8, 2017

3.0

Pros

ease of use flexible, loads fast and its cloud based so i can use the browser anywhere and log and do my work

Cons

looks large cumbersome too many things happening that has lot many links its not easy to rember what each does

Review Source

PW

Pam W.  
VP - IT Systems & Support  
Banking  
Used the software for:

### "Testing"

September 11, 2017

4.0

Pros

Easy ticket interface. The price is comparable to others. Have just begun testing so not sure of other features as of yet.

Cons

No Asset Management feature. Have just begun testing so not sure of other features as of yet. Will test further with additional time.

Review Source

hR

hassan R.  
HRO  
  
Used the software for:

### "it is very professional"

May 9, 2017

4.0

Pros

it is very user friendly and easy to implement and the dash is very eye catchy as well. it has too many options.

Cons

it is very expensive and small firms are very low on liquidity so you guys can come up with better prices

Review Source

AS

Anas S.  
System Admin  
Food & Beverages  
Used the software for: I used a free trial

### "Just Right!"

July 17, 2019

4.0

Pros

Basic (professional) Plan helps with most the services that could be a requirement, the team is happy using the trial so far, the customization of tickets allows many teams to work on tickets.

Cons

still going through the trial, this seems to be No Cons by far.

Review Source

KJ

Karie J.  
Employee Support Speacialist  
Individual & Family Services  
Used the software for: 6-12 months

### "Zoho Desk"

May 5, 2019

5.0

Pros

What I like the most about this software is how fast i'am able to get a hold of customer service representative to get my question answered.

Cons

I have nothing negative to say about this software. I think it is awesome.

Review Source

VR

Verified Reviewer  
Investment Banking Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Part of a full suite"

October 3, 2018

4.0

Pros

Zoho makes a great, very comprehensive suite of products. If you want to use tools individually, though, it loses a lot of the value-add.

Cons

This makes the most sense if you purchase as part of a larger suite of Zoho products, which makes this less useful.

Review Source

IH

Ignacio H.  
Sales  
  
Used the software for:

### "Tested as first option. "

May 7, 2017

3.0

Pros

Integration with other Zoho tools, easy to use, clear on the menu and easy to setup with different profiles.

Cons

It is a bit more expensive and needs to adjust some business needs to be able to fix features VS price.

Review Source

BM

Brian M.  
Managing Director  
  
Used the software for: Less than 6 months

### "zoho is reliable and easy to use"

September 15, 2017

5.0

Pros

Great apps ive been using it off and on for a few months it appears to be pretty robust and a well thought out solution. The CRM app is great and I love the Desk app it is really helping me manage my business I am looking forward to....

Cons

struggle with navigating back and forth between apps but overall a great solution ive been using it on and off and its been pretty easy to use and on for a few months

Review Source

JL

JIHYE L.  
student  
Information Services  
Used the software for:

### "Easy to use and simple navigation"

September 11, 2017

5.0

Pros

Easy to use and simple to navigate. Elegant design and the page loads quickly, there is no waiting time.

Cons

I am using this site to do one of my assignments at tafe. I do not like to be spammed with too much mail.

Review Source

NW

Nicole W.  
Admin  
  
Used the software for: Less than 6 months

### "I am still learning the system but I am finding it quite simple."

March 27, 2018

5.0

Pros

That I can use it with the telephony and crm. Also the ease for our agents to be able to use a platform that is not too lengthy to learn.

Cons

The ability to have more freedom with fields in the ticket and how many contacts can be notified at a time.

Review Source

WK

Wim K.  
  
  
Used the software for:

### "More than I expect "

March 30, 2017

4.0

Easy to use. Easy to integrate with Zoho CRM and SalesiQ. Within two hours was my first Ticket in our own house style done. Sorry that we have not previously chosen for Zoho Desk. Saves a lot of search work and errors and brings satisfied customers because everything is strictly followed. Thank you Zoho.

Review Source

NS

Navdeep S.  
IT support  
Computer Networking  
Used the software for: I used a free trial

### "ulimate software"

February 23, 2019

5.0

This software shows the all problem of the user which they are facing and we have the notification on zoho desk and then we reslove the issue.

Pros

Interface is very user friendly. Easy to used

Cons

Speed and accuracy of the software is very fast

Review Source

DB

Daniel B.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Functional and easy to use"

July 19, 2018

5.0

Transparency, reduced admin.

Pros

Interface is very intuitive and is well laid out. I love the easy integration with Zoho CRM. This is a big plus as our relationship managers are able to see the day to day tickets being raised for their clietns.

Cons

Time tracking is still in beta. Speed is a little less responsive from where we are in Australia - we do have a proxy and firewalls though that may impact this.

Review Source

CL

Cal L.  
IT Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Clean UI and quick response to menu selections"

June 21, 2017

5.0

Ticket tracking that is searchable but there is so much more that we have not had a chance to use yet.

Pros

Keyboard shortcuts were the most helpful. Customizable templates are a great feature that we will evolve as our needs change.

Cons

Background colors are bland but this is pretty minor. Some keyboard shortcuts could be easier to access like the "add ticket" key combination. Maybe instead of T + + it could be A + T.

Review Source

VR

Verified Reviewer  
Division Manager, Project Manager- Technical Solutions Services Division  
Computer Software  
Used the software for: I used a free trial

### "Zoho Desk keep us connected, engaged with out client to efficiently support them"

July 26, 2018

5.0

Pros

Ease of use, Up time, Simple but delivers what our company needs to support and respond to our client's feedback and concerns.

Cons

Honestly, I have not encountered the cons yet. I have been trying it out and seems to work on what I need.

Review Source

DS

David S.  
Owner  
  
Used the software for: Less than 6 months

### "Capable support desk but complex to setup & customise"

February 8, 2018

5.0

Pros

LOTS of functionality - it covers everything we could possibly want in a support desk offering. Looks much better than it did in the past when I checked it out a while ago.

Cons

Initial setup is complex Learning curve is steep - takes a while to familiarise with where everything is and how all the pieces fit together. Could be more intuitive/user-friendly in getting it setup how I want it.

Review Source

VR

Verified Reviewer  
Co-Founder  
Real Estate  
Used the software for: I used a free trial

### "Great value"

February 18, 2019

5.0

Pros

Lots of options, with a reasonable price tag. With sales, support, crm, finances and a knowledgebase all under one platform.

Cons

.Still in the evaluation stage, so far have not found any major cons with the platform Everything looks good.

Review Source

RP

Rogelio P.  
Tecnnical Support Leader  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Desk formerly known as Zoho Support"

April 10, 2017

4.0

Zoho Desk is a very easy-to-configure tool that allows to set up a Help Desk very quickly. The Support Contract and Products management options add great value to the tool for companies that do support for their own products to customers. Possible improvements are: SLAs only consider Resolution time, it is not possible to set up Response Time targets. Their Support response time can improve as well.

Pros

Easy to configure, intuitive set up

Cons

Can't configure SLA for Response times

Review Source

CC

Claudia C.  
B.U. Manager  
Information Technology and Services  
Used the software for:

### "Easy to use"

August 28, 2017

4.0

Pros

Easy to set up. The creation of the organization, agent, is user friendly and I activated the demo environment in a short time.

Cons

Customising Contracts, Products, SLA is quite complex. It requies some testing and is not so flexible.

Review Source

AM

Andrew M.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Cheap but great"

December 21, 2021

4.0

Pros

Zoho has tonnes of tightly integrated features, with mail, messaging (Cliq) and conferencing (Meeting), Bookings and CRM. Zoho is on a mission to cover every single possible business software use case. I would recommend Zoho for companies looking for lots of productivity features for good value.

Cons

Zoho's tools aren't nearly as customisable in terms of workflow, automation, and user interface as Microsoft's and Gogole's.

Review Source

DP

Dan P.  
  
  
Used the software for:

### "Very nice app"

April 15, 2017

5.0

I was using Zendesk, but with the new User Interface I moved to ZOHO DESK, Now I can offer to my customer article search by keywords and other interesting things.

Pros

All the new features that brings... chat, email and other channels for support

Cons

The support is not good

Review Source

PP

Prabal P.  
Head of Ops  
Real Estate  
Used the software for: Less than 6 months

### "Zoho Desk is simple yet intuitive for my use"

July 18, 2017

5.0

I started using Zoho and my workload is reduced drammatically.

Pros

I like most of the features available and its ease of use. Esp. the integration of multiple channels into one platform so that I don't have to worry about checking all the details.

Cons

I would like to have more customization. Currently, I want a system where I can send a link to specific customer and help customize for his/her need

Review Source

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