# Page 81 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 81 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 81 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2001-2025 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KD

Kieran D.  
Support Manager  
Information Services  
Used the software for: I used a free trial

### "Happy with Zoho desk"

March 29, 2020

4.0

Our agent productivity has increased from not having to do things manually and we now have a better insight into a support team

Pros

The knowledge base was easy to use the suggested answers for our agents are great

Cons

Inbuilt tracking of email opens would be great

Review Source

BC

Brian C.  
Publisher  
Newspapers  
Used the software for: Less than 6 months

### "COuld not figure it out"

September 6, 2022

3.0

Negative.

Pros

It was easy to find and download, but that's it.

Cons

I never could figure it out enough to get it deployed.

Review Source

AC

Amir C.  
Founder  
Media Production  
Used the software for: Less than 6 months

### "Zoho at it again"

August 29, 2018

5.0

Pros

What's not to love with Zoho products? They have their hands in almost everything and all their software integrate well with one another.

Cons

It can get daunting for businesses deciding which of their platform to choose.

Review Source

ND

Nicole D.  
stagiair  
  
Used the software for:

### "Its a good service"

July 7, 2017

3.0

Pros

the use of the software is very easy besides that you can use a lot of features that are easily to intsall

Cons

if your not very good with ICT its hard to find out where everything is and how everything works. thats it

Review Source

JM

Joe M.  
  
  
Used the software for:

### "ZOHO Crushes the big dogs"

April 21, 2017

4.0

I have used the other support desk apps out there and zoho has 90% of what they do with a free plan. We are going to upgrade soon but we have been operating fine for over 6 months now with the free plan. As the product manager for our company I look great for choosing ZOHO.

Review Source

MU

Mo U.  
Systems Administrator  
  
Used the software for:

### "Still testing the Desk. Love the Assist integration."

September 19, 2017

4.0

Pros

Love the Assist integration. We have been using assist for quite a while and emailing the session link to the user. The ability to send a remote support session right from the desk saves us quite a bit of time.

Review Source

MYM

M. Yousuf M.  
CEO  
Computer Software  
Used the software for: I used a free trial

### "Good value"

May 13, 2019

5.0

Pros

Extremely easy to use. Free plan for up to three users. Easy to upgrade should you need more users.

Cons

Lacks on-premises functionality. Asset management is nonexistent.

Review Source

GB

Grace B.  
client services coordinator  
  
Used the software for:

### "So far, so good!"

July 14, 2017

4.0

Pros

Very helpful. I'm hoping to get more experience and practice with it. Customer service follows up in a timely manner and seems to be very helpful, although I haven't had any issues needing resolving yet.

Review Source

JP

John P.  
  
  
Used the software for:

### "Zoho Desk Review"

April 3, 2017

5.0

I looked at several help desk apps to manage our software product service and Zoho Desk was the easiest to adopt while being the most customizable and adaptable to our product and business. It also interfaced well with Zoho CRM which we already used. Easy choice.

Review Source

KA

Khushal A.  
Partner  
Automotive  
Used the software for: Less than 6 months

### "It turns out to be a very good software for warranty support management"

July 12, 2017

5.0

Customer Support Management System

Pros

Automation of the software, the way we can customize fields and forms and the workflow process is all really impressive

Cons

Yet to explore the downside. But the current Fb integration only shows the recent comments and not the inbox messages. If it could have had shown inbox msgs it would have been even better and infact more helpful

Review Source

JK

Jason K.  
Owner  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Good trial of products and trying to use in place of anther program"

February 12, 2018

4.0

Keeping out new inquiries and client issues all in a ticket system that everyone in the office can update.

Pros

Ease of setting up the program from my existing zoho account. Love that it is supposed to have a direct Connection to CRM

Cons

The Zoho products all have great features and hit all of the major needs for small businesses but their navigation and lack of a total control dashboard for used services could be improved.

Review Source

TW

TY W.  
President  
  
Used the software for: Less than 6 months

### "This software platform has got to be the easiest way to serve customer needs. I love it!"

June 1, 2017

5.0

Ease of use managing client requests

Pros

The easy to install chat and ticket system provide me with all the tools I need to manage multiple client request easily, quickly and efficiently.

Cons

A bit hard to navigate at first, but quickly it became clear how to access each module. A tab set of modules would make things better and easier to find and keep open all at once.

Review Source

JF

John F.  
Development  
Insurance  
Used the software for:

### "Good program for organizing tickets"

September 5, 2017

4.0

Pros

Ability for all our staff to respond to tickets. It allows you the ability to make sure no ticket is getting overlooked, and also that multiple people aren't wasting time handling the same issue.

Review Source

SB

Saud B.  
  
  
Used the software for:

### "Multiple Products , ONE AWESOME DESK "

April 4, 2017

4.0

We have multiple products. With zoho desk we were able to unify support to one place. the ability to oversee all pending tasks is great and team and client restriction is great.

Pros

Multiple Branding, Social Support

Cons

No arabic support yet :(

Review Source

LD

Luxe D.  
Founder  
  
Used the software for: Less than 6 months

### "Loved it! Very easy and convenient to use"

May 8, 2017

5.0

Better management of my small business

Pros

Gives me a whole suite of software applications key to my business. A one stop shop of all applications I could possibly need to run my small business

Cons

I do not have any concerns about the Zoho software. However would like to have 2 email inboxes within one email inbox on the desktop platform - similar to the phone app

Review Source

AFC

Aaron Francis C.  
Professional Actor  
Performing Arts  
Used the software for:

### "null"

February 18, 2018

5.0

Review Source

RM

Rey M.  
  
  
Used the software for:

### "null"

March 3, 2018

4.0

Review Source

CL

Charlie L.  
  
Telecommunications  
Used the software for:

### "null"

March 30, 2018

5.0

Review Source

JT

Jeanne T.  
  
  
Used the software for:

### "null"

June 19, 2018

4.0

Review Source

ปม

ปิยรัตน ม.  
  
  
Used the software for:

### "null"

November 29, 2017

5.0

Review Source

rS

ravi S.  
  
  
Used the software for:

### "null"

March 21, 2018

3.0

Review Source

MP

Mapheu P.  
  
Executive Office  
Used the software for:

### "null"

September 19, 2018

1.0

Review Source

vC

vivek C.  
  
  
Used the software for:

### "null"

June 30, 2018

5.0

Review Source

BS

Benjamin S.  
Senior Manager, Quality Control and Compliance  
Real Estate  
Used the software for:

### "null"

May 10, 2018

4.0

Review Source

CM

Chris M.  
  
  
Used the software for:

### "null"

January 6, 2019

4.0

Review Source

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