# Page 82 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 82 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

---

Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 82 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2026-2050 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Megan C.  
  
  
Used the software for:

### "null"

June 13, 2018

5.0

Review Source

EM

Erick M.  
  
  
Used the software for:

### "null"

April 14, 2018

5.0

Review Source

AR

Aria R.  
  
  
Used the software for:

### "null"

April 24, 2018

5.0

Review Source

PJ

Pierre J.  
  
Computer Software  
Used the software for:

### "null"

May 22, 2018

3.0

Review Source

WWD

Wapplics Web D.  
  
  
Used the software for:

### "null"

September 27, 2018

5.0

Review Source

PJ

Piyush J.  
Network Engineer  
Telecommunications  
Used the software for:

### "null"

February 9, 2019

4.0

Review Source

JG

Janice G.  
  
  
Used the software for:

### "null"

July 31, 2018

1.0

Review Source

KS

Katie S.  
Entertainer  
Marketing and Advertising  
Used the software for:

### "null"

November 20, 2017

3.0

Review Source

EC

Erin C.  
Marketing & Events Coordinator  
Financial Services  
Used the software for:

### "null"

November 12, 2018

2.0

Review Source

ÁL

Álvaro L.  
Marketplaces  
Information Technology and Services  
Used the software for:

### "null"

October 11, 2018

5.0

Review Source

MT

Michelle T.  
  
  
Used the software for:

### "null"

May 10, 2019

5.0

Review Source

JMD

Jitu Mani D.  
  
Information Technology and Services  
Used the software for:

### "null"

December 17, 2018

4.0

Review Source

TS

Trivesh S.  
  
  
Used the software for:

### "null"

August 12, 2018

5.0

Review Source

PV

Pedro V.  
President & CEO  
Mining & Metals  
Used the software for:

### "null"

June 8, 2018

5.0

Review Source

PT

Paddy T.  
Creative & Technical Consultant  
Design  
Used the software for:

### "null"

July 25, 2018

4.0

Review Source

JR

José R.  
  
  
Used the software for:

### "null"

August 10, 2018

5.0

Review Source

AB

Antonio B.  
Auxiliar administrativo  
Logistics and Supply Chain  
Used the software for:

### "null"

February 22, 2019

2.0

Review Source

ER

Evert R.  
  
  
Used the software for:

### "Zoho one of the best system for tickets"

April 19, 2017

5.0

I've been wandering around for a long time to find a matching ticket system. Zoho made me stop my search. It has all the tick in the box features and is easy to set up!

Pros

Ease of use

Cons

Hosted, I prefer to have it on my own servers

Review Source

RJ

Rajesh J.  
Senior Project Manager  
Computer Software  
Used the software for:

### "Yet to explore fully"

July 8, 2017

4.0

Pros

The account setup is not yet done and unable to comment at this moment so extending my trial period. Also getting subscription error in order to go for payment. It says access denied.

Review Source

VR

Verified Reviewer  
Managing Director  
Information Services  
Used the software for: I used a free trial

### "Trail Revew "

August 7, 2018

2.0

automating support ticketing

Pros

value for money , part of zoho one , good

Cons

not easy going, customer part is very less

Review Source

IK

Ismael K.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Pretty convenient to organize customer support"

November 18, 2017

4.0

Clear and convenient to use. Pretty powerful

Pros

Fairly easy to use. It gives you many tools, with most of the fields you need to manage an good cutomer support system, no matter in which industry you're in.

Cons

So rich that it may take some time to setup if one wants to benefit its full potential. Still need to get my back into it to turn it into a pro.

Review Source

JA

Josetxo A.  
IT Manager  
  
Used the software for: Less than 6 months

### "Very easy to use and customizable solution for our needs."

June 9, 2017

4.0

Prioritization of tasks, efficiency improved.

Pros

It is very easy of use. Customization possibilities, Speed, Common tables with CRM customers and contacts. Possibility to see open tickets from CRM. Modern look and feel.

Cons

Not a total integration with CRM yest, even if it is going this way. The security model from CRM is not integrated within Desk.

Review Source

RP

Rajesh P.  
  
  
Used the software for:

### "Demo Trial"

April 20, 2017

5.0

We have been exploring Zoho Desk for our support desk as we are into services ourselves. It has lots of features which we are still coming out everyday and we are getting a new view on how to use them. Really Great to manage stuff here.

Review Source

EK

Erdal K.  
Product Manager  
Computer Hardware  
Used the software for: Less than 6 months

### "Zoho has a nice Usability Environment"

September 13, 2017

4.0

Good overview of our incoming support questions

Pros

User experience is great. The learning curve is short. The Zoho Desk is good to adapt to the corporate identity.

Cons

The Zoho Desk is using two different logins for user and admins. Sometimes in tablet view the graphical layout is not viewing the full size of the Zoho Desk Page. (not mobile optimized)

Review Source

RK

Rani K.  
Admin  
Computer Software  
Used the software for: 6-12 months

### "Review to extend the trial"

February 27, 2023

5.0

Pros

Can be used as ticketing system - This I like most about this software as of now

Cons

No feature is needs to be added here. As of now this solves the purpiose

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.