# Page 83 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 83 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 83 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2051-2075 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

David H.  
  
Marketing and Advertising  
Used the software for:

### "Very flexible white label solution"

April 13, 2017

5.0

As someone responsible for the initial setup, I found it easy to establish a fully custom branded help desk using our own domain name and our own email addresses.

Pros

Ease of use, many features. Clear setup documentation

Review Source

SD

Simon D.  
Director  
Program Development  
Used the software for: Less than 6 months

### "Easy to use and very efficient support"

September 8, 2017

5.0

Good to have a support available when I'm not there.

Pros

Support has been great, and even though I had some problems initially I had the tech support needed to navigate the difficulties

Cons

It seems to take a long time to load up, and not sure if this is to do with the software or something else, but it even times out on occasion, before it's loaded up.

Review Source

BR

Babar R.  
IT Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Desk"

January 21, 2020

5.0

Pros

It easy to use and user friendly. Remote access tool is very good

Cons

It will be good if Zoho can include a Remote Management and monitoring tool

Review Source

CM

Chris M.  
Project Manager  
  
Used the software for:

### "Really positive"

October 10, 2017

4.0

Pros

Easy to use, integrates with existing ZOHO products and familiar product universe to existing members of staff.

Cons

Customer support isn't great.

Review Source

AA

Ali A.  
  
  
Used the software for:

### "Wonderful Experience"

March 29, 2017

4.0

Zoho Desk provides a wonderful way for managing tickets(CASES) and its process is quite very nice. Additionally it provided custom function which I used a lot for my project give a way to write your code for which events you want.

Review Source

AA

Ariel A.  
ing informatico  
Computer Software  
Used the software for: I used a free trial

### "El software es muy bueno, y se esta evaluando para poder seguir con la version paga de este servicio"

April 9, 2020

5.0

muy buena

Pros

que hasta ahora funciona y cumple con lo que promete

Cons

extrictamente nada, esta muy bueno, aunque la interfas de desk nesecita color

Review Source

RC

Rob C.  
Student  
Information Technology and Services  
Used the software for: 6-12 months

### "Great product. "

September 20, 2017

5.0

Been able to use a website that is well made and been able to access information easily.

Pros

Great portal and dashboard. Found it easy to navigate through what I need to get done. I also found the website good.

Cons

If I could say a 'Con' of this helpdesk would be that sometimes is not easy to add a new client. It did take me a while to add a new client.

Review Source

HG

Hiren G.  
Director  
Retail  
Used the software for:

### "Very Impressed"

April 5, 2017

5.0

I'd compared Zoho Desk to ZenDesk before deciding on Zoho - found similar features with a much stronger, user-friendly front-end. Very, very impressed, and glad I gave it a proper shot.

Pros

Front-End Features Support

Review Source

MM

Mueen M.  
Developer  
Computer Software  
Used the software for: Less than 6 months

### "Powerful and Useful"

May 16, 2019

4.0

I have a great experience, They understand my needs

Pros

Ease of use and config, cover all needed functions

Cons

Unable to customize the web form as I need

Review Source

DL

DeLisa L.  
Program Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Support is the best"

March 11, 2018

5.0

Pros

The app is quite robust. It's got a lot of the features I'm looking for. And it's so affordable! I especially like the mobile app!

Review Source

JS

Joe S.  
  
  
Used the software for:

### "Desk - This is a very long description"

March 30, 2017

4.0

We are using desk in the demo mode and having problems converting it over to the live account. The support desk from Zoho has not been very responsive.

Pros

It does most of what I want

Cons

The support from Zoho

Review Source

AH

Alva H.  
Technology Intern  
Computer Software  
Used the software for: Less than 6 months

### "Primary administrator of Help Desk"

July 7, 2017

4.0

Pros

Super intuitive to pick up and use from the get go. It was extremely easy to set up the entire team and inform them on how to utilise the basic features of Help Desk.

Cons

Advanced features aren't explained very well and hidden behind deep menus. Makes it very hard and tedious to implement some more advanced features.

Review Source

S

Sam  
  
  
Used the software for:

### "Awesome Product"

January 7, 2013

5.0

Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others

Review Source

BC

Bharat C.  
Head - Support & Training  
Design  
Used the software for:

### "Liked it"

July 3, 2017

4.0

Pros

Ease of Use. Customer Portal. SLA Management. Time tracking. SMTP. Rich Text support. Agent Status. Collision Detection

Review Source

JH

Jermaine H.  
  
  
Used the software for:

### "Good Service Highly recommended "

April 24, 2017

4.0

Trying it out again with our support team we have just restructured our organization to grow and utilize certain tools that are cost effect as we lean out or support team and automate some processes.

Review Source

jD

joe D.  
  
  
Used the software for:

### "Fantastic Tool "

April 10, 2017

5.0

Zoho Desk is exactly what many small and mid-sized business have been looking for. The tools are simple, the reports are customizable, and the work flows makes sense to the agents and the end users.

Review Source

CN

Cedric N.  
CMO  
Internet  
Used the software for: Less than 6 months

### "We installed Zoho Desk for a customer, it was very easy"

June 21, 2017

5.0

We had to implement a support solution for a client, and we very quickly decided to choose Zoho Desk, which is a top-notch solution regarding support desk software.

Pros

Ease of use for integrators and users Well desgined Workflows are a must to configure efficiently SLAS

Cons

Integration with Zoho CRM only bidirectionnal, we should be able to make a unidirectionnal setting for the contacts

Review Source

MC

Mark C.  
Group IT MAnager  
  
Used the software for:

### "One of the best Tool s i have tried so far for ticketing system. The Enterprise ver has everything"

November 1, 2017

4.0

Pros

The software is very easy to and can be customised a lot, the reports are great tool and include time tracking.

Review Source

AH

Aurora H.  
IT Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "awesome ticket management"

May 3, 2017

4.0

Pros

the ticket views are very helpful, the columns visually splitting up tickets email to ticket ticket collaboration

Cons

Integration with projects would be a nice to have. I know it does through bugs but often you have tickets become projects and the easy transfer from tickets to projects would be useful.

Review Source

TC

Tony C.  
Operations Manager  
  
Used the software for: Less than 6 months

### "Impressive help desk solution for the price"

May 24, 2017

5.0

Pros

Easy to use Fast for a cloud product Reporting Simple to customise Workflows Alerts on Tickets Customer satisfaction rating

Cons

No start/stop timer to show how long agents have worked on a ticket. Some niggly things such as unable to format text when writing a comment to a ticket but can format when forwarding or replying to a ticket.

Review Source

JG

Jeff G.  
Online Sales  
  
Used the software for: Less than 6 months

### "Best Value - Truly Free Software"

June 24, 2017

5.0

Pros

Features, value and all of the zoho add ons! I have tried virtually every help desk software and they all miserably fail. Zoho has nailed it and is a clear winner!

Cons

I don't like the light fonts, I have trouble seeing them and wish they were darker and larger. Also wish they had a live chat system.

Review Source

JCC

Juan Carlos C.  
Internal Control Coordinator  
  
Used the software for: Less than 6 months

### "Good helpdesk too!"

March 14, 2018

5.0

Pros

Great multi-channel support, and ticket reponses is really great! The ability to start a live chat with a user, and then go right into creating a ticket from that interation is nice as well.

Cons

Training is necessary to use the tool. It should be a great idea if you improve your users manual or guides.

Review Source

SF

Sylvain F.  
  
  
Used the software for:

### "zoho helpdesk"

April 26, 2017

4.0

We did try multiple providers for our support services to better serve our customer and improve our efficiency and our choice is zoho.

Pros

easy to use, integration with zoho suite

Review Source

LS

Lukas S.  
it  
Computer & Network Security  
Used the software for: I used a free trial

### "Awesome"

February 10, 2020

5.0

Pros

Tickets, and remote access, customers management

Cons

time tracking should be more easy, and notes taking

Review Source

ET

Ewa T.  
student  
  
Used the software for:

### "Zoho has lots of great features and easy to set up"

August 28, 2017

5.0

Pros

Customer support provided by Zoho has been great, right from the start. Easy to use and it is good.

Review Source

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