# Page 84 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 84 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

---

Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 15th, 2026

# Page 84 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2076-2100 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SK

Shashi K.  
  
  
Used the software for:

### "User Experience"

April 7, 2017

4.0

we have to wade thru, once we have done, it is very straightforward. Integration with others systems not seamless for example, integration path to People and Ticket is required.

Review Source

JFO

Juan Fernando O.  
  
  
Used the software for:

### "My Zoho desk experience"

April 3, 2017

5.0

I was looking for a solution that could help me tracking my custumers requierements and zoho desk fit as a good tool. Although i need more time to explore more functionalities.

Review Source

KL

Karen L.  
Owner  
  
Used the software for: Less than 6 months

### "I don't think the summary is as good as my current helpdesk"

July 26, 2017

3.0

Pros

Lots of apps so that it's very versatile but that can also be confusing. It's probably more suited for bigger companies with teams.

Cons

The email view has no summary over all the emails. I'm a one person company so I want to see it all easily and this is the biggest drawback at the moment.

Review Source

NM

Nabs M.  
IT  
  
Used the software for: Less than 6 months

### "Easy to setup and incorporate"

October 14, 2017

4.0

Pros

One of the best things about ZohoDesk is that its easy to setup. It doesn't have a massive plethora of features that make the system daunting.

Cons

Whilst I haven't fully implemented the system yet throughout the organisation, I would like to be able to easily integrate it with my email system.

Review Source

RB

Rose B.  
Director of IT  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Testing ZoHo Desk"

October 29, 2018

4.0

We need an email based help desk solution to be used internally for our staff. I'm evaluating ZoHo for this function. While it is more of a customer service tool than an actual help desk software, I'm hoping it will be useful for our needs.

Pros

Knowledge Base ability and the fact that emails go directly into the system.

Cons

Still having trouble understanding how to set this up and use it.

Review Source

kN

kashif N.  
admin  
Retail  
Used the software for: Less than 6 months

### "amaxing"

June 13, 2017

5.0

e-com

Pros

integration with email and social media. we were looking for a software that can take customers from any forum and help us track and answer their problems

Cons

price. There should be a cheaper version as well. There are many startups that need zoho desk but it is little pricy though it has features that totaly justify the price

Review Source

EL

Edward L.  
  
  
Used the software for:

### "By Far, The Best Customer Support Software I've Tried Ever!"

April 4, 2017

5.0

I've been doing business online for 15 years and have tried multiple software for customer support. Zoho Desk is by far the best solution I've found. Can't recommend enough!

Review Source

RB

Ramesh B.  
IT Director  
  
Used the software for:

### "Seems great software to manage support tickets"

November 22, 2017

5.0

Pros

easy ticket creation, reply is properly tagged to original tickets, multiple department options with multiple email configurations

Review Source

SR

Simone R.  
CPO  
Internet  
Used the software for: Less than 6 months

### "Excellent, good design and functionalities."

May 19, 2017

4.0

More agility in the decision-making and more integration with my team.

Pros

Very fluent design and easier interactivity than others options in the marketing. My team approved that.

Cons

Information Architecture it's ok, but need improve many points. The app could be better with more actions and interactions.

Review Source

BN

Benson N.  
Broadcast Manager  
  
Used the software for: Less than 6 months

### "Easy to use and user friendly"

October 2, 2017

5.0

Pros

Ticket creation is very well done. Customers can always keep tab and monitor their tickets in a weekly schedule.

Cons

Integration with the past similar system doesn't work very well. If you were using a similar system from a different vendor, you may not migrate your tickets and emails.

Review Source

MZ

Mustafa Z.  
  
  
Used the software for:

### "Zoho Desk is a fantastic tool"

April 4, 2017

3.0

My first experience with Zoho desk is satisfactory. They are easy to configuration. The the most interesting thing is they i can get a holistic view of a customer.

Review Source

AK

Anil K.  
Vice President  
Information Technology and Services  
Used the software for: Less than 6 months

### "One of the better CRM i have used"

August 24, 2017

5.0

Pros

User friendly . It cans be used in both Mobile and Desktops . Multiple users can view the status at the same time

Cons

The only thing which i feel in terms of improvement is that the price of this is little bit on higher side and there is no way to move data from other CRM to this CRM

Review Source

HB

Hitesh B.  
Enterprise Technology Head  
  
Used the software for: Less than 6 months

### "This is very feature rich help desk software"

July 12, 2017

5.0

Pros

Simple and Powerful User Interface Simplifies Plans Customization and Integration supported and really useful.

Cons

Mobile Application can be improved more, including widgets and better notification would be good. It would also good to have desktop gadgets to monitor ticket status.

Review Source

KA

Kathy A.  
  
  
Used the software for:

### "Zoho Desk Review"

April 10, 2017

4.0

Great compatibility with Zoho CRM, all the functionality we were looking for. Compared to FreshDesk and Zendesk. We are happy with how it is functioning for us.

Review Source

RM

Raj M.  
  
  
Used the software for:

### "Great software and support"

April 5, 2017

5.0

Like the modern, clean front end that loads fast. Support staff is helpful at Zoho. We use other Zoho products and are evaluating zoho desk for support tickets.

Review Source

AK

Andy K.  
  
  
Used the software for:

### "Excellent Support System"

April 24, 2017

5.0

I have started using Zoho Desk for our small startup and love the ease of use, the potential of integration into the Zoho CRM system and clean user interface.

Review Source

JD

Josh D.  
  
  
Used the software for:

### "Great features "

December 30, 2016

5.0

This product has great features and functionalities but could use some improvements in UX. Highly recommend for those looking to captivate a larger audience.

Review Source

RK

Ravi K.  
MP  
Biotechnology  
Used the software for: Less than 6 months

### "It is an goon one for support"

May 24, 2017

5.0

benefits are more I get .... like people support always

Pros

Most of the things are good enough.. We can use all their service without any issue. I have tested few things ...

Cons

In some area zoho name are appeared to end client so they knew it is from zoho, after payment also it is not acceptable.

Review Source

AG

Andres G.  
Director de Proyectos  
Design  
Used the software for: Less than 6 months

### "Excellent"

October 3, 2017

5.0

agility, friendly software for our customers.

Pros

Is easy to use an so intuitive, this software help us to improve our orders of support track. Very Recommended.

Cons

You don´t have a free plan for small companies, I think the cost for agent may less, because we don´t have so much requirements.

Review Source

SS

Shawn S.  
  
  
Used the software for:

### "great support saas software"

April 21, 2017

5.0

We tried it with ZOHO CRM. It integrated seamlessly. It helps us to manager our tickets, product issues, improve our support quality. Very user friendly

Review Source

GJ

Gowdhaman J  
  
  
Used the software for:

### "Great Support"

February 14, 2014

5.0

Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement.

Review Source

BV

Bhavesh V.  
  
  
Used the software for:

### "Awesome UI & Very User Friendly"

April 1, 2017

4.0

The newer version of zoho is definetely better than the older one. It is very user friendly and easy to adapt also. Anyday anytime i would prefer this.

Review Source

vK

vivek K.  
  
  
Used the software for:

### "Zoho Desk for our customers"

April 7, 2017

5.0

We are zoho partners and we are find desk very useful for our customers. Find it easy to convince the customer and make them buy it in a single demo.

Review Source

VR

Vijay R.  
  
  
Used the software for:

### "Easy to use"

April 5, 2017

4.0

The ability to integrate with it's CRM and other third party apps make it very versatile and it's features make it easy to use by agents and managers

Review Source

AM

Asad M.  
  
  
Used the software for:

### "Works good"

April 21, 2017

5.0

It is very stable and mature system with all required features, easy to use as most of our colleagues started to use it without much of training.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.