# Page 85 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 85 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 85 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2101-2125 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jon R.  
  
  
Used the software for:

### "Great service"

April 12, 2017

4.0

neat service that lets you communicate well with your customers and really dig into the feedback that elevates your product to the next level.

Review Source

LY

LEANDRO Y.  
Owner  
Internet  
Used the software for: Less than 6 months

### "Very complete ticket management tool"

August 1, 2017

5.0

Pros

The interface is clean and reports are customizable. Our client was used to send requests by e-mail, so the transition was very easy

Cons

It was hard to figure out how to navigate through closed tickets, but I was no big deal. The main features are just one click away.

Review Source

gF

gary F.  
GM  
  
Used the software for:

### "Great Software"

August 5, 2017

4.0

Pros

Great software is easy to use do a trial right now to streamline help desk for our company to resolve faults.

Review Source

HLY

Hnin Lai Y.  
Executive  
Information Technology and Services  
Used the software for: Less than 6 months

### "A value for Money Suite"

May 6, 2017

4.0

Pros

best part is integrate with Zoho & Manage Engine and also integrate with Zoho ERP & CRM suites to streamline work flow.

Cons

The need to have multiple contracts / SLAs under one customer is not there. There should be multiple contracts under one company, and also multiple SLAs per items under one contract.

Review Source

AS

ASHER S.  
  
  
Used the software for:

### "NICE AND GOOD"

April 6, 2017

5.0

GOOD NICE I LOVE IT VERY MUCH THANK YOU FOR YOUR GOOD AND VERY NICE SUPPORT I WISH WVERYBODY WAS LIKE YOU I LOVE YOU SO MUCH

Pros

ALL

Cons

NOTHING

Review Source

DJ

Delia J.  
Head of Operations  
Telecommunications  
Used the software for: Less than 6 months

### "It works, but does take some getting used to"

July 3, 2017

4.0

One view of customer.

Pros

The way it integrates with other Zoho products giving us a complete view of the customer from within ZohoCRM.

Cons

The UI feels dated. The functionality is slightly clunky, for instance merging a ticket. It is also difficult to see the customer view.

Review Source

VJ

Vandana J.  
Manager  
Computer Software  
Used the software for: I used a free trial

### "Nice Ticketing System"

June 13, 2019

4.0

Pros

A brilliant ticketing system. Social support software gathers data and complaints from the customers.

Cons

No Cons

Review Source

JB

Jeffery B.  
  
  
Used the software for:

### "Great MSP helpdesk"

April 14, 2017

5.0

I was creating a template for a company I manage great system. However, I would like to customize a little more by removing required fields.

Review Source

LK

Leanne K.  
  
  
Used the software for:

### "Emails are good"

December 9, 2016

5.0

Nice and easy to use, although, it would be really handy to have a function that makes it easy to select and group emails to move or delete

Review Source

LH

Lisa H.  
  
  
Used the software for:

### "Great service"

April 4, 2017

4.0

Great so far however I do want to attend a webinar to get a better understanding of the product. I found that is not easy to use as we like

Review Source

JA

John A.  
  
  
Used the software for:

### "It's fantastic"

April 4, 2017

5.0

Zoho Desk is a fantastic piece of software with unique and similar features which can suit any company no matter if you're small or large.

Review Source

SG

Shauryam G.  
Tech Lead  
Financial Services  
Used the software for: I used a free trial

### "Good Product"

June 25, 2019

5.0

Pros

Numerous automations to increase productivity

Cons

need more time to figure this one out. everything seems fine

Review Source

PS

Prasath S.  
  
  
Used the software for:

### "The Best Ticketing tool"

April 6, 2017

5.0

Zoho desk is one the most ticketing tool which I have ever worked. It's easy to use and great features. I will recommend to use this one.

Review Source

jH

joslyn H.  
na  
  
Used the software for: Less than 6 months

### "Easy to use"

September 14, 2017

3.0

Pros

I don't remember - hadn't have a change to explore. The overall impression is clean UI and nice ticket management.

Cons

The one thing that I don't like is that there is no Jira integration of Zoho desk and we can't manage our users by organizations. There is no analysis report for the users as well.

Review Source

RF

Rob F.  
  
  
Used the software for:

### "Zoho Desk is great!"

April 19, 2017

5.0

Zoho desk has been rock solid for us, I'm really impressed! Great pricing and functionality. Looking forward to working with Zoho more.

Review Source

SS

Saket S.  
  
  
Used the software for:

### "Simplistic and Powerful"

April 20, 2017

5.0

We are a small startup and needed a quick and efficient solution for our company. We found Zoho Desk quite powerful for all our needs.

Review Source

AK

Anil K.  
Property and Schedule Coordinator  
Accounting  
Used the software for: Less than 6 months

### "Next Step"

August 7, 2017

5.0

Pros

Ease of use and clear information creating cases and ensuring client gets upto date support from property management teams.

Cons

More customization, would need more document support cases and ensuring client gets upto date support from property management teams.

Review Source

ND

Nguyen D.  
  
  
Used the software for:

### "I want to test more"

April 19, 2017

5.0

It's very interesting but I need more test. I want to know is that exactly want to need to use and my task can working on it or not.

Review Source

JM

Joe M.  
Operations  
Entertainment  
Used the software for: I used a free trial

### "They have a free trial"

March 1, 2021

4.0

Pros

Able to try out features before committing.

Cons

Jump through some hoops to use the full free trial period.

Review Source

DT

David T.  
Director  
  
Used the software for:

### "Seems good so far"

June 19, 2017

4.0

Pros

Price Is Very Reasonable interested in looking at help desk software also. But looks very easy to use

Review Source

TS

Tyler S.  
BDE  
  
Used the software for: Less than 6 months

### "Good"

July 21, 2017

4.0

Pros

The helpdesk is more affordable that others available. It's integrated into other ZOHO services so could be good when all linked up.

Cons

Not easy to pick up and go. There are a lot of different settings and a lot of them are hidden and seems a bit long winded to change some things. Few bugs too.

Review Source

AR

Azhag R.  
Associate - Vice President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "This almost matched what we were really looking out in the market"

August 21, 2017

4.0

Pros

Detailing and customizable options. This is precisely what we have been looking for. Looks more dynamic and customisable

Cons

Navigation seems to be an issue at the start since we still need to have more hands-on this product. Should be good in a short while

Review Source

MK

Mike K.  
Director/Medical Facilitator  
  
Used the software for: Less than 6 months

### "Very good experience"

June 8, 2017

5.0

Pros

reasonable price, I like the look and feel of the site. I like that it integrates with cam and invoice programme.

Cons

It is quite complex at first. The multiple user licence can make it a bit hard to manage and you have to be careful who you roll it out to.

Review Source

MS

Matej S.  
Mobile Development Architect  
Telecommunications  
Used the software for: Less than 6 months

### "Not enough time to evaluate"

June 11, 2017

4.0

Feature rich.

Pros

Many features implemented, but we would like to test the chat and we had technical issues with that in the give timeframe.

Cons

Many features implemented, but we would like to test the chat and we had technical issues with that in the give timeframe.

Review Source

AF

Ainna F.  
  
  
Used the software for:

### "Awesome Customer Service CRM"

March 31, 2017

5.0

Awesome Customer Service CRM - helps us track everything that our clients send to Support. Our clients receive responses promptly.

Review Source

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