# Page 86 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 86 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 86 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2126-2150 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Ari B.  
  
  
Used the software for:

### "Zoho Desk for IT Help Desk"

April 20, 2017

4.0

Great software although had to wait weeks for a bug to be fixed preventing me from forwarding my support address into the system.

Review Source

MS

Mel S.  
Project Manager  
  
Used the software for: Less than 6 months

### "Tool for knowledge base and ticketing"

March 1, 2018

4.0

Pros

Very easy to setup, configure, integrate and automate. Affordable price. Great tool for ticketing and customer support.

Cons

Issues and outages semioften, so emails are not being sent. This app needs a better way to search for help, questions, or options.

Review Source

CC

Cesar C.  
Project Manager  
Computer & Network Security  
Used the software for: Less than 6 months

### "Easy to use"

October 27, 2017

4.0

To have registered activities for our technicians

Pros

To have able the options to follow tickets. Notifications are helpfully for our daily job and easy to manage

Cons

I tryed to adjust the form according user request or for our needs in the company but it was not possible.

Review Source

AO

Alonso O.  
CEO  
  
Used the software for: Less than 6 months

### "Excellent service!"

July 24, 2017

5.0

Pros

Design and that supports 10 free users. Also, they support a lot of features which other similar help desk apps do not supports. And most importantly, they support the Spanish language.

Cons

The UI should have more colors, can't determine sections cause it seems to have all with the same colors.

Review Source

AC

Andrea C.  
  
  
Used the software for:

### "my favorite ticket management platform!"

April 12, 2017

5.0

I started to use zoho desk and it's very usefull to manage the customers request. Easy to use, and configure as well. Try it!

Review Source

dB

daniel B.  
  
  
Used the software for:

### "its amazing "

April 5, 2017

5.0

it's really good. only need more time for see all option of zoho desk and later its probably pay for this i really need this :D

Review Source

JS

James S.  
Director  
Insurance  
Used the software for: I used a free trial

### "Great"

November 7, 2019

5.0

Pros

Integrations with existing Zoho products.

Cons

Short trial period didnt give enough time to really test

Review Source

JT

James T.  
  
  
Used the software for:

### "Just started using"

April 19, 2017

5.0

Still working through everything but first impressions are that its an amazing piece of we software and will continue using it

Review Source

RV

Ranjith V.  
  
  
Used the software for:

### "Awesome Exp"

April 3, 2017

5.0

Good for corporate Handy for IT Support people Good and easy UI Good product from Zoho Excellent Ticketing tool

Review Source

AV

Angela V.  
Manager  
  
Used the software for: Less than 6 months

### "Very user friendly"

August 29, 2017

5.0

Pros

Easy to navigate, very user friendly. Dashboard helps monitor tickets logged and assists us with finding trends.

Cons

I know companies have to charge for software's, and I appreciate the trial period to test it out, but I wish the trial period were longer.

Review Source

AL

Adam L.  
  
  
Used the software for:

### "Simple to use "

April 17, 2017

4.0

Simple to use ticketing system..but not sure whether its customisable to everyone's needs specifically for larger workflows.

Review Source

FR

FRederic R.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Can believe I can get all this for this kind of money"

September 23, 2017

4.0

Pros

Full feature customer support system - I have looked at other system before and could not have all this available in one package at this price

Cons

A few glitches here and there - Couldn't get the Form widget to display properly at first and had to debug

Review Source

BS

Balwant S.  
Software Engineer  
  
Used the software for: Less than 6 months

### "The experience was great when using the software."

October 5, 2017

5.0

Pros

The User interface is most satisfying in the zoho user desk. All the features are present which can be used easily.

Cons

The least thing i like about the software is that there are lot of function present, so it may take user some time to understand all.

Review Source

BKL

Beng Kwee L.  
Manager  
  
Used the software for: Less than 6 months

### "Acceptable"

August 22, 2017

3.0

Pros

Ability to integrate with their ZOHO CRM, contacts and account sync. Possibility to do multi-domain support.

Cons

Per agent fee. Limited Data Centre, only in US and Europe. Lack of wizard to do a setup to be able to immediately start using the software.

Review Source

YP

Yannick P.  
  
  
Used the software for:

### "Great App!!!"

April 1, 2017

5.0

I still need to play more with the app but it seems to encompass everything one might need. There are a lot of menus.

Review Source

BT

Balaji T.  
  
  
Used the software for:

### "Best HelpDesk Tool"

April 6, 2017

5.0

Far too many option, much simpler when we start using. Far better than Freshdesk and Zendesk. Love to explore more

Review Source

JM

Jason M.  
  
  
Used the software for:

### "Good Services"

April 27, 2017

4.0

Good services but pricing is to be determined. We would like to see a way to integrate via CSS/HTML5 to our site.

Review Source

RV

Robert V.  
  
  
Used the software for:

### "Trying out this App"

April 12, 2017

4.0

Main thing to test is to see if it links well with the Zoho CRM. So far I am very impressed with the Zoho suite.

Review Source

SI

Shariful I.  
  
  
Used the software for:

### "Zoho Desk. Easy to configure"

April 4, 2017

4.0

This is very easy to configure. With this tool user can get a holistic view of a customer which is very helpful.

Review Source

JA

Jaime A.  
Ingeniero de Sistemas  
Telecommunications  
Used the software for: Less than 6 months

### "good, great"

August 14, 2017

4.0

good jobs

Pros

well i can create new tasks and tickets for my users, i can register all things about technology and manage successfully

Cons

form is the interface because is too simple and normal, i would like to an interface more dinamic and easy to use

Review Source

MP

Mark P.  
  
  
Used the software for:

### "Great Service"

March 30, 2017

5.0

Really love zoho services. Integrates everything I need to run my business without costing me an arm and a leg.

Review Source

MT

Marko T.  
  
  
Used the software for:

### "We easy to setup and use"

April 24, 2017

4.0

Easy to use and easy to connect your existing CRM, New customers are coming automatically every night to Desk

Review Source

FR

Filippo R.  
  
  
Used the software for:

### "incredible!!!"

April 13, 2017

5.0

It is very good! I'm switching to zoho Desk so my help desk may have a better tool to deal with our costumers.

Review Source

LDO

Luis Diego O.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Zoho Desk is a very complete and easy tool for inside organization support or for customer attention"

August 16, 2017

4.0

support

Pros

easy to use and configure. It is also at functionality level and specially the automatization module

Cons

What I don-t like is that is not possible to edit the ticket form in the Professional edition. It is something to change, definitely.

Review Source

aS

ariff S.  
  
  
Used the software for:

### "The Best Ever"

March 31, 2017

5.0

easy to use , more support system, more department , easy ticketing system, easy for agent, good for pricing,

Review Source

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