# Page 87 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 87 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 87 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2151-2175 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HG

Hayley G.  
  
  
Used the software for:

### "Great Product for the Price"

April 19, 2017

4.0

Zoho has all the features we need at a very affordable price. We found that it was very easy to get started.

Review Source

AA

Akib A.  
  
  
Used the software for:

### "Awesome App"

April 18, 2017

5.0

It's a really great app, I am really happy to use this, thanks zoho to making this service in free of cost.

Review Source

kS

kush S.  
  
  
Used the software for:

### "Zoho Desk Review "

April 17, 2017

5.0

Slightly a good experience with the font and style and happy with the functionality and dashboard :)

Review Source

bP

babu P.  
director  
Internet  
Used the software for: Less than 6 months

### "over all best"

May 30, 2017

4.0

ease of customer handling

Pros

reliable company who attend each clients very well, customer support is great, over all experiance 4 starr

Cons

bit difficult to understand, even though can b learn with their guideline , once learned cant go with desk

Review Source

LV

Lee V.  
IT System Support  
Retail  
Used the software for: Less than 6 months

### "Great out-of-the-box solution"

July 31, 2017

5.0

Pros

The software was very easy to configure and implement. It was literally turnkey. The pre-built reports are great.

Cons

There is no inventory management for computer hardware tracking. The user interface takes a little getting used to.

Review Source

DB

Daniel B.  
  
  
Used the software for:

### "Zoho Desk for the World"

April 4, 2017

5.0

Zoho desk is well thought out, easy to use and administrate. The new layout is clean and intuitive.

Review Source

PS

Pankaj S.  
Director  
  
Used the software for: Less than 6 months

### "I had great experience so far"

August 23, 2017

5.0

Pros

It is easy accessible from any device, and Ticket UI is quite easy to access. overall UI experience is good so far

Cons

Hard to configure desire settings such rebranding, menu links etc etc. did found any kb to customize custom layouts

Review Source

JP

Joseph P.  
Customer Onboarding Specialist  
  
Used the software for: Less than 6 months

### "Good presale support."

January 31, 2018

4.0

Pros

I am able to log in all the support emails in one system, it also integrated with Zoho CRM which makes the ticket viewing easier.

Cons

I feel like the finding things are quite difficult and isn't super user friendly in terms of set up.

Review Source

PM

Paul M.  
Lead Engineer  
  
Used the software for: Less than 6 months

### "Good application Easy to install"

August 1, 2017

4.0

Pros

This software GUI has an easy interface Simple to install Easy ticket creation Low cost for starting up

Cons

There is no support to troubleshoot unless you extend the contract. SSL errors that were unexpected. Still looking for the fix to this.

Review Source

SM

Sean M.  
Admin  
Education Management  
Used the software for: Less than 6 months

### "Still assessing but looks good so far"

September 12, 2017

3.0

Pros

Still assessing but looks good so far trying to test an integration with zoho crm is difficult without access in the trial addtiion

Cons

Still assessing but looks good so far trying to test an integration with zoho crm is difficult without access in the trial addtiion

Review Source

JA

Juan A.  
IT Admin  
  
Used the software for: Less than 6 months

### "Great Product"

January 2, 2018

4.0

Pros

Ease of use, lots of features, free version, perfect for non-profit organizations. A lot of integrations.

Cons

Semi translated (some parts or words are not translated). 30 days trial days is required before using the free version.

Review Source

LB

Lio B.  
President  
  
Used the software for: Less than 6 months

### "One of the best help desk"

July 10, 2017

5.0

Pros

Simple to use . Setup is very easy and it does not take time to teach our employees. Recommended for SMB's.

Cons

So far I have not encountered any issues. However, it would seem that there is a need to integrate with Quickbooks.

Review Source

FF

FRED F.  
IT  
  
Used the software for: Less than 6 months

### "I find zohodesk very easy to use. "

June 22, 2017

4.0

Pros

Easy to administer, easy to keep a track of stats. Dashboard is very easy to understand and keep track of tickets.

Cons

I dont find any cons as yet, except for that maybe the UI could be made to be a little more user friendly

Review Source

AF

Adina F.  
Project and Production Manager  
  
Used the software for: Less than 6 months

### "Easy to use system"

September 21, 2017

5.0

Pros

Very user friendly with many options of features. Easy to integrate with other programs and to share in a team.

Cons

The support was not that helpful when I tried to change the portal name. They were fast responding though.

Review Source

VP

Vikas P.  
VP  
Computer Software  
Used the software for: 6-12 months

### "All-in-one software ZOHO"

November 27, 2018

4.0

Pros

The Desk is more useful tool. Our customers are able to submmit the tickets on the go and it is very easy to agent to assess the customer.

Cons

Not much. Everything for now looks good.

Review Source

NA

Neelima A.  
Finance Team  
  
Used the software for: Less than 6 months

### "well integrated into zoho and works at the good level for customer building their business. needs ."

August 12, 2017

5.0

Pros

well integrated into zoho and works at the good level for customer building their business. needs .

Cons

needs more integration to contacts and accounts so that case# match are seamless between the acct and contact

Review Source

KF

Kurt F.  
Partner  
Accounting  
Used the software for: I used a free trial

### "Full Featured; Great Price"

November 7, 2018

4.0

We have not committed yet to the purchase but likely will choose Zoho. The pricing is excellent as compared to other similar software on the market. Hard to beat.

Pros

LOTS of features and excellent pricing. Seems to do everything we need.

Cons

UX is hard to navigate. Sometimes less is more.

Review Source

SL

Shalev L.  
Digital Marketig Manager  
  
Used the software for: Less than 6 months

### "Best free option that I chose"

August 30, 2017

5.0

Pros

I like the interface the most. It is very slick and neat, makes a lot of sense. Also, it is free which was great for us.

Cons

The templates are a bit too designed for what we need from a support software, and it will take a little setup.

Review Source

NA

Nabil A.  
Digital Content And Learning Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "null"

May 8, 2018

5.0

Review Source

RE

Rainer E.  
  
  
Used the software for: I used a free trial

### "null"

October 9, 2018

5.0

Review Source

LG

Lin G.  
  
Computer Software  
Used the software for: Less than 6 months

### "null"

April 8, 2017

5.0

Review Source

AB

Alex B.  
Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great overall Suite. It links and contains many functions for a business."

May 26, 2017

5.0

We are able to move forward and use our company resources better.

Pros

I love how easy it is to use and how quickly it links to other software. Exploring the CRM and DESK function so far have been a breeze.

Review Source

FP

Francina P.  
President  
  
Used the software for: Less than 6 months

### "Surprisingly easy"

June 21, 2017

4.0

I was able to use it to win new business that requirements Help Desk Tools.

Pros

The ease of use for a nontechnical leader that needs this level organization. Also, it's customization fits my small business.

Review Source

SS

Sandor S.  
  
  
Used the software for: Less than 6 months

### "Works good"

August 10, 2017

5.0

Pros

Definitely easy to use and set up. Cloud base, not very technical complexity. The search features and simplicity of use is a welcome improvement with Zoho.

Cons

The interface is sometimes too simplified - Interface could use better logical navigation; sometimes I get lost on the page, and find myself going back to the homepage to start over.

Review Source

NG

Neil G.  
Project Manager  
  
Used the software for: Less than 6 months

### "Wonderful experience With Zoho Desk"

October 23, 2017

5.0

Pros

The Ease of Use. This is perfect for the non-tech people like us. we are using the Zoho support to give our customer /vendor to raise a ticket against their requirements and

Review Source

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