# Page 88 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 88 - Is Zoho Desk the right Complaint Management solution for you? Explore 2211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169505/Zoho-Desk/reviews

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Zoho Desk

4.5 (2211)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 88 - Reviews of Zoho Desk

## Showing most helpful reviews

Showing 2176-2200 of 2211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VH

Vanesa H.  
Developer  
Computer Software  
Used the software for: Less than 6 months

### "Great value for free"

January 10, 2018

3.0

Could organize and manage problems reported by different clients into a single tool.

Pros

The sharescreen feature that doesnt require installation and no extra plugins and also the fact that is free.

Review Source

AS

Andy S.  
supervisor  
Information Technology and Services  
Used the software for: Less than 6 months

### "great "

May 15, 2017

4.0

streamlining contacts and keeping all communications in order. Allowing other team memebers to collaborate on tasks and items.

Pros

ability to track records and communication. Very organized and easy to use. No need to manage several softwares

Review Source

JC

Juan C.  
Consultant IT  
Computer Software  
Used the software for: Less than 6 months

### "Excelent product combination"

April 2, 2017

4.0

Very useful interaction into applications, Very simple use, a lot configuration possibilities. i'm use help desk, project and CRM and its was excelents.

Pros

interaction with yours apps

Cons

Can't see in spanish

Review Source

JA

Johnathan A.  
Streamer  
Entertainment  
Used the software for: I used a free trial

### "Not worth using"

July 30, 2022

1.0

I would never recommend anyone to use this program.

Pros

Nothing about it did I like, I found it to be for the most part the biggest waste of a program.

Cons

I dislike everything about it, there was nothing easy about it.

Review Source

BL

Ben L.  
  
  
Used the software for: I used a free trial

### "null"

September 3, 2017

5.0

Review Source

TH

Trevon H.  
CEO  
  
Used the software for: Less than 6 months

### "My experience was amazing. "

August 17, 2017

5.0

Pros

Easy to use, my customers didn't have any problems launching and connecting to the remote sessions and because of that I will continue to use Zoho Desk.

Review Source

NS

Nazym S.  
PM  
  
Used the software for: Less than 6 months

### "We use this system for the rental service"

June 12, 2017

5.0

Pros

We are the company that working on rental service of device that includes powerbank+internet provider. It was very helpful and useful system for us.

Review Source

DW

Dave W.  
Account Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Limited experience so far but seems intuitive and easy to use... "

September 27, 2017

4.0

Pros

This product links in with our Zoho CRM. We're now keen to extend the trial and see whether the product meets all our technical requirements.

Review Source

PP

Paolo P.  
Marketing Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "best experiences"

March 31, 2017

5.0

I'm very best impressed about the zoho desk functionalities. The system is complete and there are a lot of option for customizing the experience.

Pros

the graphic interface

Cons

nothing

Review Source

RR

Rohit R.  
Manager  
Architecture & Planning  
Used the software for: Less than 6 months

### "Helped us track all requests at one place."

June 17, 2017

5.0

Pros

Ecosystem of products such as forum, knowledge center email support etc. We have been using Zoho products for a few other uses as well.

Review Source

JS

Jeff S.  
Sales  
  
Used the software for: Less than 6 months

### "Great for small and large teams"

June 16, 2017

5.0

Pros

Very easy integrations with Zoho CRM, Twilio, and other systems make this software very easy. Love the layout, design and ease of use.

Review Source

YA

Yaseer A.  
IT Administrator  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "It is good software to maintain our customer service"

September 20, 2017

4.0

Organize the Team members and Good Customer support to delivery the best services

Pros

Workflows , CRM, Customized modules Template, Android Application best customer support ticketing system

Review Source

MM

Miranda M.  
Owner  
  
Used the software for: Less than 6 months

### "Zoho desk is a good robust system that is easy to use."

May 30, 2017

5.0

Pros

The interface is very user friendly and I love the look as well. I especially like that I can embed it onto my website.

Review Source

aS

ahmed S.  
MD  
Architecture & Planning  
Used the software for: I used a free trial

### "accepted!"

November 10, 2018

5.0

Pros

i like the interface most. it does take control of customers and there requests in more systemic method.

Cons

none at the moment. i just started using it.

Review Source

DH

Donia H.  
Senior Business Analysis Specialist  
Education Management  
Used the software for:

### "Great tool to use"

June 11, 2017

4.0

Pros

The round robin feature is amazing, help the whole team to receive emails with ease and help us identify areas of improvements in email support

Cons

More features has to be added to allow the teams to check all the data recorded and analyze the numbers significantly

Review Source

JV

Jaime V.  
IT Manager  
  
Used the software for: Less than 6 months

### "Excelent tool! easy to use"

May 9, 2017

5.0

Made my life easier

Pros

Mobile software i can open my reporte on the way, very easy to use this app is awesome once you learn to use it

Cons

i'd like an input to put the working hours, i'd like this app will be more intuitive, i had some problems looking for some features

Review Source

SO

Selcuk O.  
IT Manager  
  
Used the software for: Less than 6 months

### "very good"

July 3, 2017

5.0

Pros

its free and you can do whatever you want. if you try paid version you can do much much better things.

Review Source

JM

Jose M.  
IT Manager  
Information Services  
Used the software for: Less than 6 months

### "Excellent!"

September 29, 2017

5.0

Pros

Easy to use, convert chats into tickets , personalization logo , images for chat , app for mobiles.

Review Source

JP

Joshua P.  
Owner  
Alternative Dispute Resolution  
Used the software for: Less than 6 months

### "Great!"

May 27, 2017

3.0

Pros

Easy to use, use is easy, found it easy to use, easy use, used easily. Easy, as in easy features!!!!

Review Source

JR

Jason R.  
Consultant  
  
Used the software for: Less than 6 months

### "Light use, but painless thusfar."

September 16, 2017

4.0

Pros

Great features, good working mobile app, clean and straightforward UI/UX, plenty of options and customization.

Cons

No direct Trello integration. Not a huge drawback, but I wish there were more integrations available for Trello and other services.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Nice product"

July 18, 2017

4.0

Pros

Integrated services, web accessible. Nice interface. Ticketing system reminder work fine. Easy to setup

Cons

The follow up process can be improved sending remainders to the email of the operator periodically until the process has been completed

Review Source

MJ

Monica J.  
Financial analyst  
Consumer Goods  
Used the software for: I used a free trial

### "Zoho "

December 20, 2022

5.0

Pros

Lead management, customer relations ship, management, sales funnel reporting

Cons

Ease of new user understanding of the system

Review Source

MW

Marty W.  
Exec  
Construction  
Used the software for: Less than 6 months

### "Enjoying this"

January 16, 2019

5.0

Pros

Workflow is amazing, Help is easy to get

Cons

Nothing really bad but it does take a while to set up and get it customized

Review Source

VR

Verified Reviewer  
Senior Principal Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Value for money"

October 9, 2018

5.0

Pros

This software is excellent SMB helpdesk software around, works well with the rest of the suite and integrates well

Cons

Needs marketplace integrations and other API's to make it as an enterprise software. Overall not a bad experience

Review Source

MT

Mustafa T.  
Project Maneger  
Computer Software  
Used the software for: Less than 6 months

### "it is a very easy software "

February 25, 2019

5.0

Pros

the Software interface is very user friendly

Cons

I didn't like Customer 's Card may be It could be more flexible

Review Source

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